Provide 2nd line support for all IT support queries and ensuring calls that are escalated from the IT Support Assistant are handled appropriately. Manage the delivery of the IT Support function to ensure calls are dealt within SLA. To assist the IT Network Manager with projects and network maintenance.

The key responsibilities will include but will not be limited to those outlined below.

Key responsibilities

• Resolving or escalating all assigned support queries in accordance with the SLA.
• Mentoring the IT Support Assistant role as they handle all 1st line enquiries.
• Raising issues with suppliers and managing those support calls to a conclusion
• Keep users updated with the on-going status of all outstanding faults and if possible giving estimated times of completion.
• Maintain firm-wide user satisfaction with the services provided by the IT team.
• Logging support jobs with suppliers and following through to resolution.
• Providing support and assistance to first line when required.
• Maintain integrity of system backups and ensure off site storage procedures are followed.
• Maintain policy for daily system maintenance checks.
• Document new and existing system processes to be used by IT personnel.
• Creating and maintaining images for desktop clients.
• Maintenance of TDSI Door Entry System including stock levels.
• Assist the IT Network Manager where required.
• Management of corporate mobile devices.
• Maintaining relations with print supplier to ensure smooth running of print fleet.
• Maintain stock control process for all IT assets.

Systems Management

Installation and management of all user applications including but not limited to:

• Office 2016 / Exchange
• BigHand Digital Dictation
• Skype for Business

• Quantum Skip
• iManage Work
• Mattersphere
• Elite 3E
• Rekoop Digital Dictation
• Adobe Acrobat and Reader

Installation and management of all back-office network systems including but not limited to:

• Active Directory Users & Groups / Group Policy Management
• Exchange Admin Centre
• Veeam Backup & Replication
• BitDefender Antivirus
• Citrix / XenApp
• Papercut Printing
• TDSI Door Entry System
• XenMobile
• Skype for Business Server 2015

Skills / Attributes Required

• Strong knowledge of Microsoft environments
• Analytical, ability to troubleshoot problems
• Strong verbal/written communications skills.
• Driving Licence
• Ability to prioritise & execute tasks in a high-pressure environment to meet deadlines.
• Sound understanding of Windows environments

Provide 2nd line support for all IT support queries and ensuring calls that are escalated from the IT Support Assistant are handled appropriately. Manage the delivery of the IT Support function to ensure calls are dealt within SLA. To assist the IT Network Manager with projects and network maintenance.

The key responsibilities will include but will not be limited to those outlined below.

Key responsibilities

• Resolving or escalating all assigned support queries in accordance with the SLA.
• Mentoring the IT Support Assistant role as they handle all 1st line enquiries.
• Raising issues with suppliers and managing those support calls to a conclusion
• Keep users updated with the on-going status of all outstanding faults and if possible giving estimated times of completion.
• Maintain firm-wide user satisfaction with the services provided by the IT team.
• Logging support jobs with suppliers and following through to resolution.
• Providing support and assistance to first line when required.
• Maintain integrity of system backups and ensure off site storage procedures are followed.
• Maintain policy for daily system maintenance checks.
• Document new and existing system processes to be used by IT personnel.
• Creating and maintaining images for desktop clients.
• Maintenance of TDSI Door Entry System including stock levels.
• Assist the IT Network Manager where required.
• Management of corporate mobile devices.
• Maintaining relations with print supplier to ensure smooth running of print fleet.
• Maintain stock control process for all IT assets.

Systems Management

Installation and management of all user applications including but not limited to:

• Office 2016 / Exchange
• BigHand Digital Dictation
• Skype for Business

• Quantum Skip
• iManage Work
• Mattersphere
• Elite 3E
• Rekoop Digital Dictation
• Adobe Acrobat and Reader

Installation and management of all back-office network systems including but not limited to:

• Active Directory Users & Groups / Group Policy Management
• Exchange Admin Centre
• Veeam Backup & Replication
• BitDefender Antivirus
• Citrix / XenApp
• Papercut Printing
• TDSI Door Entry System
• XenMobile
• Skype for Business Server 2015

Skills / Attributes Required

• Strong knowledge of Microsoft environments
• Analytical, ability to troubleshoot problems
• Strong verbal/written communications skills.
• Driving Licence
• Ability to prioritise & execute tasks in a high-pressure environment to meet deadlines.
• Sound understanding of Windows environments

Role: Technical Consultant
Location: Newcastle
Salary: £35,000 - £45,000 + Excellent Benefits & Training Opportunities

Are you looking for an exciting opportunity to work for a leading UK MSP?
Then we have a fantastic new role working as a Technical Consultant in Newcastle City Centre.

The primary purpose of this role is to lead Atlas Cloud's delivery of cloud solutions to both existing and new customers. The Technical Consultant acts as a technical lead in new customer implementations and major projects

Duties & Responsibilities
* Technical lead and point of contact for new customer implementations
* Technical lead of internal projects when required
* Responsible for keeping own projects running to schedule, escalating any risks to Implementation Manager
* Responsible for tracking of post implementation tasks for own projects
* Recommendation of improvements to existing processes and products
* Escalation to Implementation Manager when required
* Escalation to both Implementation Manager and Infrastructure Manager for any critical or security incidents
* Providing support & escalating to Service & Operations Manager when required
* Providing support to customers remotely & on site when required
* Providing support to 3rd line/projects team when required

Requirements
* Good working knowledge of networking infrastructure, configuration of switches, routers and firewalls
* Will ideally have good knowledge in Citrix XenServer, with XenApp/XenDesktop experience
* Proficient knowledge in both VMWare and XenServer Hypervisors
* Awareness and acceptance of all company cloud Policies & Procedures
* Minimum of 3 technical certifications relevant to the technology used
* PRINCE2 Certification or a minimum of 2 years Project Management experience
* Minimum of 2 years' experience as a technical lead on projects
* Full UK Driving License with access to own vehicle

Benefits
* Unlimited holidays
* Incentives throughout the year
* Health perks that support wellbeing
* Flexible and mobile working
* Team building and social events throughout the year
* Development support

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Daniel Keatley - (daniel. keatley@ itecco . co . uk)

Role: Technical Consultant
Location: Newcastle
Salary: £35,000 - £45,000 + Excellent Benefits & Training Opportunities

Are you looking for an exciting opportunity to work for a leading UK MSP?
Then we have a fantastic new role working as a Technical Consultant in Newcastle City Centre.

The primary purpose of this role is to lead Atlas Cloud's delivery of cloud solutions to both existing and new customers. The Technical Consultant acts as a technical lead in new customer implementations and major projects

Duties & Responsibilities
* Technical lead and point of contact for new customer implementations
* Technical lead of internal projects when required
* Responsible for keeping own projects running to schedule, escalating any risks to Implementation Manager
* Responsible for tracking of post implementation tasks for own projects
* Recommendation of improvements to existing processes and products
* Escalation to Implementation Manager when required
* Escalation to both Implementation Manager and Infrastructure Manager for any critical or security incidents
* Providing support & escalating to Service & Operations Manager when required
* Providing support to customers remotely & on site when required
* Providing support to 3rd line/projects team when required

Requirements
* Good working knowledge of networking infrastructure, configuration of switches, routers and firewalls
* Will ideally have good knowledge in Citrix XenServer, with XenApp/XenDesktop experience
* Proficient knowledge in both VMWare and XenServer Hypervisors
* Awareness and acceptance of all company cloud Policies & Procedures
* Minimum of 3 technical certifications relevant to the technology used
* PRINCE2 Certification or a minimum of 2 years Project Management experience
* Minimum of 2 years' experience as a technical lead on projects
* Full UK Driving License with access to own vehicle

Benefits
* Unlimited holidays
* Incentives throughout the year
* Health perks that support wellbeing
* Flexible and mobile working
* Team building and social events throughout the year
* Development support

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Daniel Keatley - (daniel. keatley@ itecco . co . uk)

Permanent Up to £48k Newcastle Upon Tyne

A new and exciting opportunity has become available for an experienced EUC Manager to work for a well-known global organisation on a permanent basis in the heart of Newcastle.

As the EUC Manager, you will be responsible for the operation and strategic development of all EUC technologies. You will report to the Head of Service Delivery EMEA and work closely with the other regional leads such as the Applications Support Manager, Network Manager and Infrastructure Manager as well as other regional IT Service Delivery Managers.

Please note that although this role will be predominantly based in the UK my client is part of a global organisation who offer a 24 hour a day operation. Therefore, all candidates will need to be flexible and be able to work out of hours if required and act as an escalation point.

(As well as working across all UK-based locations, international travel may be required.)

You will have the following skills/experience:

• Extensive experience of managing an end user computing team including a track record of mentoring and building a high-quality function.
• Solid experience of Citrix, Intune, SCCM and other Microsoft end point management technologies.
• A sound understanding of the future direction and road maps for Citrix and Microsoft end point management technologies.
• Experience of successfully applying and maintaining desktop security.
• Able to demonstrate an in-depth knowledge of PC build process optimisation and modern techniques for managing the desktop,
• Familiarity with Microsoft's servicing models for Windows 10 and Office 365.
• Strong working knowledge of application packaging using tools such as Admin Studio.
• Strong planning, communications and stakeholder management experience.
• Proven track experience of managing suppliers and performance.
• Budgetary experience coupled with demonstrable commercial awareness.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Permanent Up to £48k Newcastle Upon Tyne

A new and exciting opportunity has become available for an experienced EUC Manager to work for a well-known global organisation on a permanent basis in the heart of Newcastle.

As the EUC Manager, you will be responsible for the operation and strategic development of all EUC technologies. You will report to the Head of Service Delivery EMEA and work closely with the other regional leads such as the Applications Support Manager, Network Manager and Infrastructure Manager as well as other regional IT Service Delivery Managers.

Please note that although this role will be predominantly based in the UK my client is part of a global organisation who offer a 24 hour a day operation. Therefore, all candidates will need to be flexible and be able to work out of hours if required and act as an escalation point.

(As well as working across all UK-based locations, international travel may be required.)

You will have the following skills/experience:

• Extensive experience of managing an end user computing team including a track record of mentoring and building a high-quality function.
• Solid experience of Citrix, Intune, SCCM and other Microsoft end point management technologies.
• A sound understanding of the future direction and road maps for Citrix and Microsoft end point management technologies.
• Experience of successfully applying and maintaining desktop security.
• Able to demonstrate an in-depth knowledge of PC build process optimisation and modern techniques for managing the desktop,
• Familiarity with Microsoft's servicing models for Windows 10 and Office 365.
• Strong working knowledge of application packaging using tools such as Admin Studio.
• Strong planning, communications and stakeholder management experience.
• Proven track experience of managing suppliers and performance.
• Budgetary experience coupled with demonstrable commercial awareness.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk