I’m working with a company based in East Birmingham who specialises in software for the recruitment industry, who are looking to bring on an Application Support Engineer to be the first point of contact for clients.

You will be dealing with incoming emails, then liaising with clients on issues, finding solutions or escalating them to the relevant teams within agreed SLAs. Ideally, you will have experience with a helpdesk system such as Zendesk, but this is not essential. Knowledge of SQL would be an advantage as you will be asked to run searches on the database via SQL queries.

This is a role for someone who enjoys a challenge and is looking to grow into a technical role, you will be covering first and second line support duties. You need to be friendly, approachable and have great communication skills.

This is a great role for someone who would really like to make their mark and is looking for progression opportunities.

Based in East Birmingham, with onsite parking, close to Birmingham Airport. You will also get 25 days holiday (increasing 1 day each year), 5% employer contribution pension, performance bonus scheme, healthcare, share options, free food and drinks & dedicated personal development scheme.

I’m working with a company based in East Birmingham who specialises in software for the recruitment industry, who are looking to bring on an Application Support Engineer to be the first point of contact for clients.

You will be dealing with incoming emails, then liaising with clients on issues, finding solutions or escalating them to the relevant teams within agreed SLAs. Ideally, you will have experience with a helpdesk system such as Zendesk, but this is not essential. Knowledge of SQL would be an advantage as you will be asked to run searches on the database via SQL queries.

This is a role for someone who enjoys a challenge and is looking to grow into a technical role, you will be covering first and second line support duties. You need to be friendly, approachable and have great communication skills.

This is a great role for someone who would really like to make their mark and is looking for progression opportunities.

Based in East Birmingham, with onsite parking, close to Birmingham Airport. You will also get 25 days holiday (increasing 1 day each year), 5% employer contribution pension, performance bonus scheme, healthcare, share options, free food and drinks & dedicated personal development scheme.

• Troubleshoot and resolve a variety of technical issues
• Fully engage with clients by telephone & email to assist with problem resolution and to keep clients fully informed of progression from logging to resolution.
• Prioritise and manage workloads to ensure SLA’s are met.
• Play an active role in continuous improvement initiatives.
• Communicate effectively with other departments in the business.
• Use Service Management System and other internal systems to log accurate and timely updates to issues.
• Document technical activities in the form of knowledgebase articles, processes & procedures where appropriate.

• SQL Server –Basic knowledge of administering & troubleshooting SQL server
• Windows OS – Basic knowledge of administering & troubleshooting Windows OS (Desktop & Server)
• Windows 7, 10 Desktop O
• Windows 2008, 2012, 2016 Server OS
• Active Directory
• Networking

• Troubleshoot and resolve a variety of technical issues
• Fully engage with clients by telephone & email to assist with problem resolution and to keep clients fully informed of progression from logging to resolution.
• Prioritise and manage workloads to ensure SLA’s are met.
• Play an active role in continuous improvement initiatives.
• Communicate effectively with other departments in the business.
• Use Service Management System and other internal systems to log accurate and timely updates to issues.
• Document technical activities in the form of knowledgebase articles, processes & procedures where appropriate.

• SQL Server –Basic knowledge of administering & troubleshooting SQL server
• Windows OS – Basic knowledge of administering & troubleshooting Windows OS (Desktop & Server)
• Windows 7, 10 Desktop O
• Windows 2008, 2012, 2016 Server OS
• Active Directory
• Networking

Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £27k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing

Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £27k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.

Based in Pembury, Tunbridge Wells and founded in 1998, this successful software provider is a market leader in the provision of recruitment software to organisations across 26 countries. Due to continued success, there is an exciting opportunity for an IT Helpdesk / Service Desk Analyst to join their office based IT support team, providing 1st Line support to customers coupled with a high level of customer service. It is essential that you are able to work under pressure and possess good customer service skills as well as having a logical and methodical approach to troubleshooting.

You will work within a close team of Support Desk Analysts to assist clients with technical issues and answer queries on software via telephone and email. You may also be required to support the internal IT Infrastructure to troubleshoot colleagues’ issues with hardware and software and assist with maintaining internal Windows and Linux servers. You will be able to absorb knowledge on a wide range of systems and software, ensuring you are able to perform the role with confidence when responding to issues and able to demonstrate a high level of customer service.

Training will be provided although ideal candidates will have some relevant IT Helpdesk experience and IT related qualifications to A Level or degree standard; ideally coupled with knowledge of SQL. Career development is encouraged and there are excellent opportunities for progression.

Duties

• Respond to client requests for technical support in a timely manner by email or telephone
• Offer guidance on how-to questions from clients by email or telephone as appropriate.
• Document all issues raised within the logging system with clarity for others to utilise
• Assess and prioritise issues within the queue to ensure that the more critical issues are resolved as a matter of urgency.
• Raise bugs within the system as and when identified, ensuring this has a thorough description to assist the development and testing teams when working to a resolution.
• Where possible, identify if a client may benefit from additional discussions with their Client Relations Associate or if there is an additional tool that may benefit them.
• Work with the service desk team to ensure everyone has a balanced workload, offering to assist or takeover issues as they progress.

Benefits

• £20,000 - £22,000 per annum(dependent on experience)
• Professional development via technical qualifications by Microsoft, MTA Database Administrator Fundamentals
• 23 days’ annual leave rising to 25 days after 5 years’ service (including 3 days to be taken between Christmas and New Year)
• Corporate Social Responsibility policy of 1 day’s volunteering per year with one of our local charity partners (optional)
• Multiple companywide, paid-for team building activities each year, both in and out of work hours (2018’s included escape rooms and bowling)
• Employee voice listened to with an increase in our 2018 employee engagement score to 91%
• Casual dress code unless client facing
• On-site parking
• Break room with TV and pool table, tea, coffee and fresh fruit

Can all applicants please apply attaching an up to date CV in Word format.