The Kindertons Group are recruiting for an IT Support Apprentice to join our fantastic IT Team, based on the outskirts of Crewe.

You will work with our desktop support team in assisting our users with day to day IT issues. Received via a ticketing system for our group IT Service Desk.

Are you passionate to enter a role into the IT industry, to learn new skills and evolve those skills in a great team, learning all aspects of desktop support - from new user logins to software and hardware issues, whilst working towards a Level 3 IT Qualification.

Your main responsibilities -

• Provide technical support and assistance for jobs received on the IT Service Desk.
• Provide proactive support for in house systems.
• Break / FIX hardware issues with desktop PC’s and Laptops
• Rollout of new/upgraded desktop hardware
• Provide efficient and friendly services to all company IT users
• Report to the IT Management Team any matters detrimental or beneficial to operational efficiency.
• Comply with company procedures and security measures.
• Maintain the highest standards of professionalism and enthusiasm always.

GCSE's required -

Grace C and above

Skills and abilities -

An understanding of desktop hardware, understanding of networks and servers is very beneficial

Exposure to Microsoft Operating systems - such as Windows 7 & 10.

Additional information –

30 days holidays

Salary - £11,992.50

Monday - Friday with occasional Saturdays 8.30am - 5.00pm

Hours of Work 38.75

Immediate interview and start available.

The Kindertons Group are recruiting for an IT Support Apprentice to join our fantastic IT Team, based on the outskirts of Crewe.

You will work with our desktop support team in assisting our users with day to day IT issues. Received via a ticketing system for our group IT Service Desk.

Are you passionate to enter a role into the IT industry, to learn new skills and evolve those skills in a great team, learning all aspects of desktop support - from new user logins to software and hardware issues, whilst working towards a Level 3 IT Qualification.

Your main responsibilities -

• Provide technical support and assistance for jobs received on the IT Service Desk.
• Provide proactive support for in house systems.
• Break / FIX hardware issues with desktop PC’s and Laptops
• Rollout of new/upgraded desktop hardware
• Provide efficient and friendly services to all company IT users
• Report to the IT Management Team any matters detrimental or beneficial to operational efficiency.
• Comply with company procedures and security measures.
• Maintain the highest standards of professionalism and enthusiasm always.

GCSE's required -

Grace C and above

Skills and abilities -

An understanding of desktop hardware, understanding of networks and servers is very beneficial

Exposure to Microsoft Operating systems - such as Windows 7 & 10.

Additional information –

30 days holidays

Salary - £11,992.50

Monday - Friday with occasional Saturdays 8.30am - 5.00pm

Hours of Work 38.75

Immediate interview and start available.

Time Appointments are working on behalf of a successful and expanding business recruiting for new roles in their IT support team. 1st and 2nd line support is welcomed and previous experience is certainly a must. Skills include Active Directory, having a good understanding of Microsoft Sever, PC hardware, software set up and configuration. Our client are in an excellent position to take on new talent and it is an exciting time to enjoy an experienced team.

Duties & Responsibilities:

• Accurately capture and process customer support requests to the agreed standards
• Ensure all customers are proactively communicated with following company guidelines
• Answering incoming calls and acknowledging emails promptly
• Identify major incidents and escalate where required
• Troubleshoot tickets and FIX faults where required

Do you feel this opportunity is perfect for you? Please give us a call and explain why you would suit the role and to discuss your next career move with Time Appointments. If this role is not quite what you are looking for, then we are looking for determined and switched on candidates for several different vacancies at present, so please get in touch with one of the consultants here.

Time Appointments are working on behalf of a successful and expanding business recruiting for new roles in their IT support team. 1st and 2nd line support is welcomed and previous experience is certainly a must. Skills include Active Directory, having a good understanding of Microsoft Sever, PC hardware, software set up and configuration. Our client are in an excellent position to take on new talent and it is an exciting time to enjoy an experienced team.

Duties & Responsibilities:

• Accurately capture and process customer support requests to the agreed standards
• Ensure all customers are proactively communicated with following company guidelines
• Answering incoming calls and acknowledging emails promptly
• Identify major incidents and escalate where required
• Troubleshoot tickets and FIX faults where required

Do you feel this opportunity is perfect for you? Please give us a call and explain why you would suit the role and to discuss your next career move with Time Appointments. If this role is not quite what you are looking for, then we are looking for determined and switched on candidates for several different vacancies at present, so please get in touch with one of the consultants here.

We have a fantastic new temporary role to start immediately for a Helpdesk Analyst in beautiful offices in Bath.

This job would be ideal if you are an IT enthusiast who demonstrates excellent customer focus, can work to deadlines and are excited to learn on a daily basis.

About the role:

Your main responsibility will be to support the business as a whole. Working alongside experienced and supportive colleagues, you will be helping with all daily IT Support activities and learn with their experienced and friendly team. As time progresses, and depending on your learning progress, more activities will be added to the role to help you learn and develop. Typically your role will include the following:

• Administrative changes including active directory, user account set up, and group modifications
• Asset management of equipment including but not limited to mobile phones, computers and peripherals
• Remote installation of software
• Support and FIX issues remotely relating to Multi-factor Authentication and VPN
• Support and configuration of their Office 365 environment
• General troubleshooting of IT hardware and software issues
• Focus on resolution of support calls to a first time FIX
• Ownership of the issue from receipt until resolution regardless of the location

Requirements:

• Passionate about IT with excellent analytical skills
• Self-starter, team player & ambitious with a positive attitude towards work
• Preferably have studied an IT-related course
• The core business hours are Monday to Friday 9am to 5:30pm, however due to the nature of the role hours of work will need to be flexible at times.

It is company policy, as a matter of courtesy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.

We have a fantastic new temporary role to start immediately for a Helpdesk Analyst in beautiful offices in Bath.

This job would be ideal if you are an IT enthusiast who demonstrates excellent customer focus, can work to deadlines and are excited to learn on a daily basis.

About the role:

Your main responsibility will be to support the business as a whole. Working alongside experienced and supportive colleagues, you will be helping with all daily IT Support activities and learn with their experienced and friendly team. As time progresses, and depending on your learning progress, more activities will be added to the role to help you learn and develop. Typically your role will include the following:

• Administrative changes including active directory, user account set up, and group modifications
• Asset management of equipment including but not limited to mobile phones, computers and peripherals
• Remote installation of software
• Support and FIX issues remotely relating to Multi-factor Authentication and VPN
• Support and configuration of their Office 365 environment
• General troubleshooting of IT hardware and software issues
• Focus on resolution of support calls to a first time FIX
• Ownership of the issue from receipt until resolution regardless of the location

Requirements:

• Passionate about IT with excellent analytical skills
• Self-starter, team player & ambitious with a positive attitude towards work
• Preferably have studied an IT-related course
• The core business hours are Monday to Friday 9am to 5:30pm, however due to the nature of the role hours of work will need to be flexible at times.

It is company policy, as a matter of courtesy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future.

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to the Xerox end customer. There is a strong focus on meeting required SLA and KPI's related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

• Act as the primary country contact for customers on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/FIX calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

Qualifications and Experience:

• A-Level Education / Leaving Certificate or equivalent.
• Fluency in English and Dutch
• Minimum of 6 months working in similar customer support role
• A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
• Skill and competency at providing professional technical telephone support.
• A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
• Able to control interactions with customers using persuasion and influencing skills.
• Able to work under pressure and deal positively with difficult situations.
• Aptitude for understanding and troubleshooting technical problems.
• Able to convey sensitivity and a positive approach to customer needs.
• Can demonstrate effective interactive skills and ability to work as part of a team.
• Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
• Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Flexibility with working time patterns which will need to align with in country requirements
• Ability to follow relevant instruction and to use appropriately relevant Xerox knowledge bases
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion!

As a Technical Support Specialist, you will be the first point of contact for customers with technical problems and will provide the best and most cost effective solution to the Xerox end customer. There is a strong focus on meeting required SLA and KPI's related to the delivery of optimum remote solutions. Close liaison with various escalation teams will be a key task within the role.

The roles will suit enthusiastic candidates with customer service experience and a willingness to learn and develop. We will consider candidates who are already based in Dublin or willing to relocate (generous relocation package provided).

Main Responsibilities:

• Act as the primary country contact for customers on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/FIX calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

Qualifications and Experience:

• A-Level Education / Leaving Certificate or equivalent.
• Fluency in English and Dutch
• Minimum of 6 months working in similar customer support role
• A good and detailed knowledge of IT Fundamentals, Operating Systems, Desktop Applications, Networking, Network protocols, etc).
• Skill and competency at providing professional technical telephone support.
• A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level.
• Able to control interactions with customers using persuasion and influencing skills.
• Able to work under pressure and deal positively with difficult situations.
• Aptitude for understanding and troubleshooting technical problems.
• Able to convey sensitivity and a positive approach to customer needs.
• Can demonstrate effective interactive skills and ability to work as part of a team.
• Strongly self-motivated to learn new skills to fulfil basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
• Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
• Excellent team player with a committed approach to teamwork and customer responsibilities.
• Flexibility with working time patterns which will need to align with in country requirements
• Ability to follow relevant instruction and to use appropriately relevant Xerox knowledge bases
• Able to maintain and project a helpful and courteous attitude in any circumstances.
• Highly resilient under pressure and adaptable to unforeseen work demands.

Role: 1st /2nd Line Service Desk Analyst
Location: Newcastle, North Shields
Salary: £18,000 - £22,000 + Excellent Benefits & Training Opportunities

Fantastic opportunity for a 1st/2nd Line Service Desk Analyst to join an IT Support and IT Services business based in Newcastle. They boast a strong team of IT professionals who thrive on solving problems and meeting all business needs. If you are wanting to begin your career in IT and work your way up the service desk then this is the opportunity for you.
A good technical background and experience providing technical support is essential. The successful candidate will be responsible for investigating a wide range of technical issues.

Requirements
* Networking
* Server configuration
* Windows Server, Active Directory
* Exchange Management
* Microsoft products
* Virtualisation

Duties & Responsibilities
* Diagnose and FIX IT issues
* Liaise directly with customers regarding technical issues
* Log all issues into the helpdesk system
* Work to service level agreements (SLA)
* Incident management
* Resolve technical issues
* Support customers and provide a great level of customer service
* A good understanding of Networking, Microsoft products, Server, Hardware and Virtualisation

Benefits
* Health care
* Flexibile work hours, unlimited vacation and paid parental leave
* Healthy catered lunches, dinners and drinks on site
* Board games, team outings, company parties and more
* Monthly wellness stipend (gym, work-out gear etc.)

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Daniel Keatley - (daniel. keatley@ itecco . co . uk)

Role: 1st /2nd Line Service Desk Analyst
Location: Newcastle, North Shields
Salary: £18,000 - £22,000 + Excellent Benefits & Training Opportunities

Fantastic opportunity for a 1st/2nd Line Service Desk Analyst to join an IT Support and IT Services business based in Newcastle. They boast a strong team of IT professionals who thrive on solving problems and meeting all business needs. If you are wanting to begin your career in IT and work your way up the service desk then this is the opportunity for you.
A good technical background and experience providing technical support is essential. The successful candidate will be responsible for investigating a wide range of technical issues.

Requirements
* Networking
* Server configuration
* Windows Server, Active Directory
* Exchange Management
* Microsoft products
* Virtualisation

Duties & Responsibilities
* Diagnose and FIX IT issues
* Liaise directly with customers regarding technical issues
* Log all issues into the helpdesk system
* Work to service level agreements (SLA)
* Incident management
* Resolve technical issues
* Support customers and provide a great level of customer service
* A good understanding of Networking, Microsoft products, Server, Hardware and Virtualisation

Benefits
* Health care
* Flexibile work hours, unlimited vacation and paid parental leave
* Healthy catered lunches, dinners and drinks on site
* Board games, team outings, company parties and more
* Monthly wellness stipend (gym, work-out gear etc.)

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Daniel Keatley - (daniel. keatley@ itecco . co . uk)