Here at Motorsport Vision we're looking for an IT Support Engineer who will be part of a team that is responsible for IT Support for the MSV group here at Brands Hatch head office in Kent. Our IT Support Engineer will join us on a full time, permanent basis and you will receive a highly competitive salary. The group consists of 7 locations across the UK and you will be required to support and visit these locations as part of your role.

About the IT Support Engineer role:

The role is very varied and you will be working on many systems such as Active Directory, Windows 10, Windows Server 2012R2 & 2016, Office 2016, and Office 365. We have many staff members using laptops and other IT equipment and break/FIX experience is vital as well as fault finding.

To help manage your workload, you will be using IT ticket solutions and will need to keep this up to date.  You will be required to participate in an on call rota to provide support outside of working hours.  From time to time you may also be required to support on infrastructure projects such as installing new CCTV cameras or cabling.

This is a unique role there are many systems that are bespoke to the Motorsport environment.  You'll be trained and guided by the IT team with these applications, and you will have the opportunity to give your input and experience to progress these applications and move the MSV Group forward.

Another unique part of this role will be visiting and supporting the IT at our event weekends which include major championships such as the British Touring Car Championship, British Superbikes, World Superbikes, and DTM across our circuits.

Skills and Experience you’ll need as our IT Support Engineer:

You'll need to be able to work well under pressure, be good at problem solving and good have communication skills to other staff and customers.

You must be a good self-starter and be confident in working without supervision. Due to the nature of this role a driving licence is essential.

So, if you feel you have the skills and experience needed to become our IT Support Engineer then please click ‘apply’! We’d love to hear from you.

Here at Motorsport Vision we're looking for an IT Support Engineer who will be part of a team that is responsible for IT Support for the MSV group here at Brands Hatch head office in Kent. Our IT Support Engineer will join us on a full time, permanent basis and you will receive a highly competitive salary. The group consists of 7 locations across the UK and you will be required to support and visit these locations as part of your role.

About the IT Support Engineer role:

The role is very varied and you will be working on many systems such as Active Directory, Windows 10, Windows Server 2012R2 & 2016, Office 2016, and Office 365. We have many staff members using laptops and other IT equipment and break/FIX experience is vital as well as fault finding.

To help manage your workload, you will be using IT ticket solutions and will need to keep this up to date.  You will be required to participate in an on call rota to provide support outside of working hours.  From time to time you may also be required to support on infrastructure projects such as installing new CCTV cameras or cabling.

This is a unique role there are many systems that are bespoke to the Motorsport environment.  You'll be trained and guided by the IT team with these applications, and you will have the opportunity to give your input and experience to progress these applications and move the MSV Group forward.

Another unique part of this role will be visiting and supporting the IT at our event weekends which include major championships such as the British Touring Car Championship, British Superbikes, World Superbikes, and DTM across our circuits.

Skills and Experience you’ll need as our IT Support Engineer:

You'll need to be able to work well under pressure, be good at problem solving and good have communication skills to other staff and customers.

You must be a good self-starter and be confident in working without supervision. Due to the nature of this role a driving licence is essential.

So, if you feel you have the skills and experience needed to become our IT Support Engineer then please click ‘apply’! We’d love to hear from you.

Here at Motorsport Vision we have an exciting opportunity for a Senior IT Support Engineer to join our team here at Brands Hatch head office in Kent will join us on a full time, permanent basis and you will receive a highly competitive salary. Our Senior IT Support Engineer will be part of an expanding team that is responsible for IT Support for the MSV group.  The group consists of 7 locations across the UK and you will be required to support and visit these locations as part of your role.

Senior IT Support Engineer:

We have many staff members using laptops and other IT equipment and break/FIX experience is vital as well as fault finding. The role requires a technically minded all rounder, who is a strong team leader with the ability to perform under pressure and without supervision, using their own ideas and experience to solve problems.

This could be an excellent role for someone with solid 2nd Line Support skills that wants to build upon their 3rd Line experience, working across a number of interesting technical projects, including preventative maintenance and new software/hardware/component installations, and co-ordinating the workload of the desktop support helpdesk for a multi-location motorsport company.

You will be required to participate in an on call rota to provide support outside of working hours.  From time to time you may also be required to support on infrastructure projects such as installing new CCTV cameras or cabling.

Another unique part of this role will be visiting and supporting the IT at our event weekends which include major championships such as the British Touring Car Championship, British Superbikes, World Superbikes, and DTM across our circuits.

Skills and Experience you’ll need as our Senior IT Support Engineer role:

- Knowledge of Microsoft Exchange, Windows Server, Windows 7 and 10 and Office 2016 / 365, they must use their extensive experience and in-depth knowledge of IT to provide quick and timely problem solving and support to staff

- Ideally you will have at least 5 years IT experience and have strong Active Directory, Group Policy and networking skills

- Experience of using Microsoft Azure, Virtual Machines technology and IIS would be advantageous

- You'll need to be able to work well under pressure, be good at problem solving and good have communication skills to other staff and customers

- You must be a good self-starter and be confident in working without supervision

- Due to the nature of this role a driving licence is essential

So, if you feel you have the skills and experience needed to become our Senior IT Support Engineer then please click ‘apply’! We’d love to hear from you.

Here at Motorsport Vision we have an exciting opportunity for a Senior IT Support Engineer to join our team here at Brands Hatch head office in Kent will join us on a full time, permanent basis and you will receive a highly competitive salary. Our Senior IT Support Engineer will be part of an expanding team that is responsible for IT Support for the MSV group.  The group consists of 7 locations across the UK and you will be required to support and visit these locations as part of your role.

Senior IT Support Engineer:

We have many staff members using laptops and other IT equipment and break/FIX experience is vital as well as fault finding. The role requires a technically minded all rounder, who is a strong team leader with the ability to perform under pressure and without supervision, using their own ideas and experience to solve problems.

This could be an excellent role for someone with solid 2nd Line Support skills that wants to build upon their 3rd Line experience, working across a number of interesting technical projects, including preventative maintenance and new software/hardware/component installations, and co-ordinating the workload of the desktop support helpdesk for a multi-location motorsport company.

You will be required to participate in an on call rota to provide support outside of working hours.  From time to time you may also be required to support on infrastructure projects such as installing new CCTV cameras or cabling.

Another unique part of this role will be visiting and supporting the IT at our event weekends which include major championships such as the British Touring Car Championship, British Superbikes, World Superbikes, and DTM across our circuits.

Skills and Experience you’ll need as our Senior IT Support Engineer role:

- Knowledge of Microsoft Exchange, Windows Server, Windows 7 and 10 and Office 2016 / 365, they must use their extensive experience and in-depth knowledge of IT to provide quick and timely problem solving and support to staff

- Ideally you will have at least 5 years IT experience and have strong Active Directory, Group Policy and networking skills

- Experience of using Microsoft Azure, Virtual Machines technology and IIS would be advantageous

- You'll need to be able to work well under pressure, be good at problem solving and good have communication skills to other staff and customers

- You must be a good self-starter and be confident in working without supervision

- Due to the nature of this role a driving licence is essential

So, if you feel you have the skills and experience needed to become our Senior IT Support Engineer then please click ‘apply’! We’d love to hear from you.

I have an urgent requirement for a Service Desk agent for my leading Dynamics client. The role qualifies for someone like who has a couple of years of service desk experience and IT tools.  You ideally should have exposure to Dynamics as you will be required to work on business processes and user administration for the client.

Key Accountabilities     

• Accountable for the company’s response to client problems, issues & requests
• Accountable for problem identification
• Accountable for problem information capture and resolution
• Accountable for production of all required documentation
• Accountable for incident tracking, progression and resolution
• Accountable for issue escalation on a case by case basis

Key Responsibilities

• Respond to Level 1 client problems, issues and requests by performing initial triage, logging and routing to the appropriate FIX team as per the client Service Level Agreement
• Identify the problem and gather information
• Attempt to resolve the problem when appropriate
• Document all troubleshooting efforts in a support ticket and make prompt notifications to the appropriate parties for resolution
• Monitor and track incidents to ensure resolution occurs within the client Service Level Agreement
• Keep in touch with clients to communicate progress
• Follow up on all incidents to ensure client satisfaction
• Maintain knowledge of our support toolset
• Maintain knowledge of our client specific business

Key Competencies         

• A minimum of 2 years’ experience working in a customer support or service desk role
• Used a service desk toolset
• An understanding of ITIL practices
• Excellent communication, planning and organisation skills
• Excellent documentation skills and attention to detail
• Ideally some Dynamics experience (D365) be required to work on business processes and        user administration for a client.

I have an urgent requirement for a Service Desk agent for my leading Dynamics client. The role qualifies for someone like who has a couple of years of service desk experience and IT tools.  You ideally should have exposure to Dynamics as you will be required to work on business processes and user administration for the client.

Key Accountabilities     

• Accountable for the company’s response to client problems, issues & requests
• Accountable for problem identification
• Accountable for problem information capture and resolution
• Accountable for production of all required documentation
• Accountable for incident tracking, progression and resolution
• Accountable for issue escalation on a case by case basis

Key Responsibilities

• Respond to Level 1 client problems, issues and requests by performing initial triage, logging and routing to the appropriate FIX team as per the client Service Level Agreement
• Identify the problem and gather information
• Attempt to resolve the problem when appropriate
• Document all troubleshooting efforts in a support ticket and make prompt notifications to the appropriate parties for resolution
• Monitor and track incidents to ensure resolution occurs within the client Service Level Agreement
• Keep in touch with clients to communicate progress
• Follow up on all incidents to ensure client satisfaction
• Maintain knowledge of our support toolset
• Maintain knowledge of our client specific business

Key Competencies         

• A minimum of 2 years’ experience working in a customer support or service desk role
• Used a service desk toolset
• An understanding of ITIL practices
• Excellent communication, planning and organisation skills
• Excellent documentation skills and attention to detail
• Ideally some Dynamics experience (D365) be required to work on business processes and        user administration for a client.