Network Engineer

Guildford

£27,000

Global cellular connectivity business is looking for a Network Engineer to join their existing support team. This is an opportunity to explore the world of IOT (Internet of Things) while providing first class support and problem solving to clients.

Some of what you will be doing:

• Determining and understanding customer problems and resolving those problems, or escalating to a higher level of support;
• Communicating with existing customers and potential new customers over email and telephone.
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

A bit about you:

The ideal candidate will have a keen interest in technology ideally around the growing cellular IoT market, and the following skills/experience:

• The ability to resolve problems, understand complex situations and most importantly a desire to deliver a high level of service;
• Excellent communication skills, both in written and verbal format is essential;
• A good understanding of computers, networking and a level of software development;
• The ability to understand and articulate computer networking, IP addressing, Ethernet protocols is essential.
• Computer Science/Engineering degree or higher education equivalent;
• A good working knowledge and experience with databases such as MySql;
• A level of knowledge and understanding of GSM networks;
• A good level of experience with IP Networks, networking concepts and router technology;
• Understanding of communication protocols and concepts such as TCP/UDP, IP, NAT, Port Forwarding, FTP, RS232, RS422.

The Support team work 3 shift patterns currently operated 8am to 4pm, 9am to 5pm, 10am to 6pm and 2pm to 10pm, Monday to Friday. Initial recruitment into this role would be to cover the core shift 10am to 6pm. At times work maybe remote to the normal place of work so a willingness to travel at reasonable short notice is expected.

After a period of time in the role, all members of the Support team are required to join the On-Call Rota, and provide on-call cover for approximately 1 week in every 4.

Network Engineer

Guildford

£27,000

Global cellular connectivity business is looking for a Network Engineer to join their existing support team. This is an opportunity to explore the world of IOT (Internet of Things) while providing first class support and problem solving to clients.

Some of what you will be doing:

• Determining and understanding customer problems and resolving those problems, or escalating to a higher level of support;
• Communicating with existing customers and potential new customers over email and telephone.
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

A bit about you:

The ideal candidate will have a keen interest in technology ideally around the growing cellular IoT market, and the following skills/experience:

• The ability to resolve problems, understand complex situations and most importantly a desire to deliver a high level of service;
• Excellent communication skills, both in written and verbal format is essential;
• A good understanding of computers, networking and a level of software development;
• The ability to understand and articulate computer networking, IP addressing, Ethernet protocols is essential.
• Computer Science/Engineering degree or higher education equivalent;
• A good working knowledge and experience with databases such as MySql;
• A level of knowledge and understanding of GSM networks;
• A good level of experience with IP Networks, networking concepts and router technology;
• Understanding of communication protocols and concepts such as TCP/UDP, IP, NAT, Port Forwarding, FTP, RS232, RS422.

The Support team work 3 shift patterns currently operated 8am to 4pm, 9am to 5pm, 10am to 6pm and 2pm to 10pm, Monday to Friday. Initial recruitment into this role would be to cover the core shift 10am to 6pm. At times work maybe remote to the normal place of work so a willingness to travel at reasonable short notice is expected.

After a period of time in the role, all members of the Support team are required to join the On-Call Rota, and provide on-call cover for approximately 1 week in every 4.

Technical Support Specialist

Guildford

£27,000

Global cellular connectivity business is looking for a Technical Support Consultant to join their existing support team. This is an opportunity to explore the world of IOT (Internet of Things) while providing first class support and problem solving to clients.

Some of what you will be doing:

• Determining and understanding customer problems and resolving those problems, or escalating to a higher level of support;
• Communicating with existing customers and potential new customers over email and telephone.
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

A bit about you:

The ideal candidate will have a keen interest in technology ideally around the growing cellular IoT market, and the following skills/experience:

• The ability to resolve problems, understand complex situations and most importantly a desire to deliver a high level of service;
• Excellent communication skills, both in written and verbal format is essential;
• A good understanding of computers, networking and a level of software development;
• The ability to understand and articulate computer networking, IP addressing, Ethernet protocols is essential.
• Computer Science/Engineering degree or higher education equivalent;
• A good working knowledge and experience with databases such as MySql;
• A level of knowledge and understanding of GSM networks;
• A good level of experience with IP Networks, networking concepts and router technology;
• Understanding of communication protocols and concepts such as TCP/UDP, IP, NAT, Port Forwarding, FTP, RS232, RS422.

The Support team work 3 shift patterns currently operated 8am to 4pm, 9am to 5pm, 10am to 6pm and 2pm to 10pm, Monday to Friday. Initial recruitment into this role would be to cover the core shift 10am to 6pm. At times work maybe remote to the normal place of work so a willingness to travel at reasonable short notice is expected.

After a period of time in the role, all members of the Support team are required to join the On-Call Rota, and provide on-call cover for approximately 1 week in every 4.

Technical Support Specialist

Guildford

£27,000

Global cellular connectivity business is looking for a Technical Support Consultant to join their existing support team. This is an opportunity to explore the world of IOT (Internet of Things) while providing first class support and problem solving to clients.

Some of what you will be doing:

• Determining and understanding customer problems and resolving those problems, or escalating to a higher level of support;
• Communicating with existing customers and potential new customers over email and telephone.
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

A bit about you:

The ideal candidate will have a keen interest in technology ideally around the growing cellular IoT market, and the following skills/experience:

• The ability to resolve problems, understand complex situations and most importantly a desire to deliver a high level of service;
• Excellent communication skills, both in written and verbal format is essential;
• A good understanding of computers, networking and a level of software development;
• The ability to understand and articulate computer networking, IP addressing, Ethernet protocols is essential.
• Computer Science/Engineering degree or higher education equivalent;
• A good working knowledge and experience with databases such as MySql;
• A level of knowledge and understanding of GSM networks;
• A good level of experience with IP Networks, networking concepts and router technology;
• Understanding of communication protocols and concepts such as TCP/UDP, IP, NAT, Port Forwarding, FTP, RS232, RS422.

The Support team work 3 shift patterns currently operated 8am to 4pm, 9am to 5pm, 10am to 6pm and 2pm to 10pm, Monday to Friday. Initial recruitment into this role would be to cover the core shift 10am to 6pm. At times work maybe remote to the normal place of work so a willingness to travel at reasonable short notice is expected.

After a period of time in the role, all members of the Support team are required to join the On-Call Rota, and provide on-call cover for approximately 1 week in every 4.