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  • London, London, City of, United Kingdom
  • 10 Mar 2020

What is the opportunity?

This is a 12 month FTC (fixed term contract).

Client Services Support (CSS) plays a crucial role in meeting WMI core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. CSS will drive the efficiency and consistency of standards and controls for client on boarding and remediation in multiple jurisdictions. The individual will be a member of the UK Remediation Team. This team is the primary contact for the UK S&RM teams providing guidance and support in respect of all regular reviews and remediation projects.

What will you do?

  • Act as Subject Matter Expert providing advice, training and ongoing coaching to the Sales & Relationship Management (“S&RM”) teams in respect of the regular client reviews, any associated client remediation projects and the relevant related RBC policies and procedures including AML, KYC, and client due diligence, source of wealth, country connectivity & acceptable client profile
  • Maintain a strong collaborative relationship with S&RM as well as with the functional groups and solution providers and identify opportunities to leverage client experience ideas and best practises
  • Provide support to all relevant remediation projects and support S&RM Teams in client review meetings
  • Perform AML/KYC due diligence checks on existing clients and assess client files for politically exposed persons
  • Liaise with business partners including S&RM, Client Onboarding Set Up & AML Compliance to remove obstacles impacting the review process while balancing the need for quality and regulatory compliance
  • Support continuous process improvement to ensure alignment with any changes to the operating and/or regulatory environment
  • Administer the client exit process (BAU) providing support and guidance to the relevant business area and provide guidance in respect of exception documentation and approval processes. Record and monitor all exceptions to country priorities and country connectivity that may come through the regular reviews
  • Provide input and support to all relevant Client Services Support projects and initiatives and provide general administrative support to CSS Management to include production of MI, creation of presentation decks and meeting set up
  • Provide a ‘four-eye’ check on sample reviews completed by team members to maintain consistency and efficiency.

What do you need to succeed?

Must-have

  • Proven extensive relevant work experience within the banking/financial services industry
  • Strong communication, influencing and negotiating skills with a track record in excellent service delivery
  • Experience and deep understanding of KYC, AML and Due Diligence and working in a regulatory and control environment
  • Ability to effectively manage stakeholder expectations and handle conflict
  • Strong sense of accountability and ownership over “Quality”
  • Ability to prioritise and make decisions in a fast-paced environment whilst focusing on delivering a seamless client onboarding experience
  • Strong analytical skills and attention to detail.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to build close relationships with colleagues
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ownership and accountability of your work  
  • Open to considering flexible work/life balance options.
  • London, London, City of, United Kingdom
  • 10 Mar 2020

What is the opportunity?

This is a 12 month FTC (fixed term contract).

Client Services Support (CSS) plays a crucial role in meeting WMI core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions. CSS will drive the efficiency and consistency of standards and controls for client on boarding and remediation in multiple jurisdictions. The individual will be a member of the UK Remediation Team. This team is the primary contact for the UK S&RM teams providing guidance and support in respect of all regular reviews and remediation projects.

What will you do?

  • Act as Subject Matter Expert providing advice, training and ongoing coaching to the Sales & Relationship Management (“S&RM”) teams in respect of the regular client reviews, any associated client remediation projects and the relevant related RBC policies and procedures including AML, KYC, and client due diligence, source of wealth, country connectivity & acceptable client profile
  • Maintain a strong collaborative relationship with S&RM as well as with the functional groups and solution providers and identify opportunities to leverage client experience ideas and best practises
  • Provide support to all relevant remediation projects and support S&RM Teams in client review meetings
  • Perform AML/KYC due diligence checks on existing clients and assess client files for politically exposed persons
  • Liaise with business partners including S&RM, Client Onboarding Set Up & AML Compliance to remove obstacles impacting the review process while balancing the need for quality and regulatory compliance
  • Support continuous process improvement to ensure alignment with any changes to the operating and/or regulatory environment
  • Administer the client exit process (BAU) providing support and guidance to the relevant business area and provide guidance in respect of exception documentation and approval processes. Record and monitor all exceptions to country priorities and country connectivity that may come through the regular reviews
  • Provide input and support to all relevant Client Services Support projects and initiatives and provide general administrative support to CSS Management to include production of MI, creation of presentation decks and meeting set up
  • Provide a ‘four-eye’ check on sample reviews completed by team members to maintain consistency and efficiency.

What do you need to succeed?

Must-have

  • Proven extensive relevant work experience within the banking/financial services industry
  • Strong communication, influencing and negotiating skills with a track record in excellent service delivery
  • Experience and deep understanding of KYC, AML and Due Diligence and working in a regulatory and control environment
  • Ability to effectively manage stakeholder expectations and handle conflict
  • Strong sense of accountability and ownership over “Quality”
  • Ability to prioritise and make decisions in a fast-paced environment whilst focusing on delivering a seamless client onboarding experience
  • Strong analytical skills and attention to detail.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to build close relationships with colleagues
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ownership and accountability of your work  
  • Open to considering flexible work/life balance options.
  • Guildford, Surrey
  • £50000 - £60000 per annum + benefits
    • Permanent
  • 10 Mar 2020

JavaScript Developer / Web Developer (HTML CSS SQL). Pioneering, tech-driven company is seeking a JavaScript Developer who is passionate about their craft to join their accomplished team.

The organisation specialises in post trade automation software - their core AI-based platform is powerful and highly intelligent, able to handle any type of data in any format to deliver automation of complex technical processes and optimising efficiency of their clients. In this JavaScript Developer role, you could take showcase your web development expertise in this market-leading company, take ownership of creative work and support their impressive client list of industry innovators.

In this JavaScript Developer role, you'll play a critical role as part of a Scrum team, taking ownership for solutions from specification through to implementation and deployment. You'll gain exposure to highly successful development teams across the business to improve and extend the core platform, building prototypes into enterprise-grade working components as part of an ambitious development roadmap.

As a JavaScript Developer you'll be helping to shape the organisation's long term vision; forging strong working relationships with clients to understand challenges faced and working with Implementation and Sales teams to share knowledge and deliver the best features possible to customers. As well as strategy formulation, you'll also have opportunities to mentor and coach more junior members of your team in this JavaScript Developer role.

Requirements:
*You have a degree (BSc / MSc / PhD 2.1 or above) in a STEM subject discipline
*You have experience working with front end technologies including HTML, CSS, JavaScript, XML
*You have knowledge of database programming using SQL
*You're familiar with solution design, from specification through to implementation and deployment
*You're a positive team player keen to keep pace with emerging technologies
*Desirable: you have software development experience (.NET Framework)
As a JavaScript Developer you'll earn a highly competitive salary (to £60k) plus a comprehensive benefits package. You'll be based at offices modern offices in Guildford.

If you're interested in this JavaScript Developer / Web Developer (HTML CSS SQL) role, apply now or call today to find out more.

REF: BB/14941/D/JR/100320_1583841712

  • Guildford, Surrey
  • £50000 - £60000 per annum + benefits
    • Permanent
  • 10 Mar 2020

JavaScript Developer / Web Developer (HTML CSS SQL). Pioneering, tech-driven company is seeking a JavaScript Developer who is passionate about their craft to join their accomplished team.

The organisation specialises in post trade automation software - their core AI-based platform is powerful and highly intelligent, able to handle any type of data in any format to deliver automation of complex technical processes and optimising efficiency of their clients. In this JavaScript Developer role, you could take showcase your web development expertise in this market-leading company, take ownership of creative work and support their impressive client list of industry innovators.

In this JavaScript Developer role, you'll play a critical role as part of a Scrum team, taking ownership for solutions from specification through to implementation and deployment. You'll gain exposure to highly successful development teams across the business to improve and extend the core platform, building prototypes into enterprise-grade working components as part of an ambitious development roadmap.

As a JavaScript Developer you'll be helping to shape the organisation's long term vision; forging strong working relationships with clients to understand challenges faced and working with Implementation and Sales teams to share knowledge and deliver the best features possible to customers. As well as strategy formulation, you'll also have opportunities to mentor and coach more junior members of your team in this JavaScript Developer role.

Requirements:
*You have a degree (BSc / MSc / PhD 2.1 or above) in a STEM subject discipline
*You have experience working with front end technologies including HTML, CSS, JavaScript, XML
*You have knowledge of database programming using SQL
*You're familiar with solution design, from specification through to implementation and deployment
*You're a positive team player keen to keep pace with emerging technologies
*Desirable: you have software development experience (.NET Framework)
As a JavaScript Developer you'll earn a highly competitive salary (to £60k) plus a comprehensive benefits package. You'll be based at offices modern offices in Guildford.

If you're interested in this JavaScript Developer / Web Developer (HTML CSS SQL) role, apply now or call today to find out more.

REF: BB/14941/D/JR/100320_1583841712

  • London, England
  • £75000 - £90000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Ruby Developer (Ruby on Rails Web HTML CSS React) Are you an ambitious Ruby Developer, looking to make an impact in a pioneering technology company whilst remaining hands-on? You could drive development, help to build the next generation software and enjoy perks like flexible working and an ongoing professional development budget.

They have carved a market-disrupting reputation as the global leader in their field, and their trajectory of growth is set to continue. Their core platform is a highly complex distributed real time engine, dedicated to powering technology we use every day such as live chat, real time scoring and location tracking, document sharing, MMO games, eLearning and more.

As a Ruby Developer you'll take ownership of hands-on development, heading up the Engineering team to deliver the website, developer dashboards, common services and provisioning APIs that are critical for end users. You'll have the opportunity to showcase your ability by writing high quality, robust code as well as mentoring and providing technical leadership to the team.

You'll be able to take advantage of a relaxed but professional vibe at offices in North London, with a casual dress code and a range of perks, including your choice of up-to-the-minute kit to work on.

Requirements:
*You have strong Ruby on Rails web development experience
*You have good knowledge of architectural Design Patterns with experience of leading architectural decisions for web applications
*You have a good understanding of testing frameworks with experience of CI/CD
*You're a collaborative team player, keen to get stuck in, learn and share knowledge
*Ideally: you have experience with API design, documentation and scaling and knowledge of real-time, event driven and streaming protocols

As a Ruby Developer you will earn a highly competitive salary (to £90k) plus a healthy bonus and an array of benefits, including health insurance, gym membership, regular socials and company away days, weekly lunches and many more.

If you're interested in this Ruby Developer (Ruby on Rails Web HTML CSS React) role, apply now or call today for a confidential discussion.

REF: BB/14269/K/JR/090320_1583770612

  • London, England
  • £75000 - £90000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Ruby Developer (Ruby on Rails Web HTML CSS React) Are you an ambitious Ruby Developer, looking to make an impact in a pioneering technology company whilst remaining hands-on? You could drive development, help to build the next generation software and enjoy perks like flexible working and an ongoing professional development budget.

They have carved a market-disrupting reputation as the global leader in their field, and their trajectory of growth is set to continue. Their core platform is a highly complex distributed real time engine, dedicated to powering technology we use every day such as live chat, real time scoring and location tracking, document sharing, MMO games, eLearning and more.

As a Ruby Developer you'll take ownership of hands-on development, heading up the Engineering team to deliver the website, developer dashboards, common services and provisioning APIs that are critical for end users. You'll have the opportunity to showcase your ability by writing high quality, robust code as well as mentoring and providing technical leadership to the team.

You'll be able to take advantage of a relaxed but professional vibe at offices in North London, with a casual dress code and a range of perks, including your choice of up-to-the-minute kit to work on.

Requirements:
*You have strong Ruby on Rails web development experience
*You have good knowledge of architectural Design Patterns with experience of leading architectural decisions for web applications
*You have a good understanding of testing frameworks with experience of CI/CD
*You're a collaborative team player, keen to get stuck in, learn and share knowledge
*Ideally: you have experience with API design, documentation and scaling and knowledge of real-time, event driven and streaming protocols

As a Ruby Developer you will earn a highly competitive salary (to £90k) plus a healthy bonus and an array of benefits, including health insurance, gym membership, regular socials and company away days, weekly lunches and many more.

If you're interested in this Ruby Developer (Ruby on Rails Web HTML CSS React) role, apply now or call today for a confidential discussion.

REF: BB/14269/K/JR/090320_1583770612

  • Newcastle upon Tyne, Tyne and Wear
  • £35000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Software Tester (QA Java C# .Net Selenium Jasmine Testing). Do you like to work with a range of technology, take ownership and work directly with clients? Join this leading UK technology consultancy and progress your career in a quality driven environment working with a varied portfolio of global clients.

Successful software consultancy that design and build software that transforms the performance of some of the world's largest organisations is seeking a Software Tester to join their talented team. This is a high responsibility and challenging role that will require you to work with clients, mainly within the finance sector, and in collaboration with other test engineers to deliver world class solutions. The company only take on challenging and truly interesting projects that will allow you to develop your Software Tester skills and reach your full potential.

You will be encouraged to attend tech talks, conferences and meetups regularly and be surrounded by a talented group of people who share your passion for QA. The company offer a comprehensive benefits package and perks including; 25 days holiday, holiday buy back, discounted gym membership and career development opportunities through training, certification and mentoring.

Based in Newcastle, you will be joining a successful company that have created an established QA community within the business.

Requirements:
*You are passionate about testing and view QA as a craft
*Have a background in testing (Manual, Automation, Developer in Test, Exploratory testing etc.)
*Likely to attend meet-ups, conferences, write blogs or work on personal projects in your own time
*Knowledge of one or more of the following: Java, C#, .Net, JUnit, JavaScript, TestNG, HTML, CSS, SQL
*Able to adapt and learn new technologies
*Excellent communication and collaboration skills

As a Software Tester you will earn a competitive salary (up to £65k) plus benefits.

Apply today or call to find out more about this Software Tester (QA Java C# .Net Selenium Jasmine Testing) role.

REF: BB/12758/G/KS/090320_1583756793

  • Newcastle upon Tyne, Tyne and Wear
  • £35000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Software Tester (QA Java C# .Net Selenium Jasmine Testing). Do you like to work with a range of technology, take ownership and work directly with clients? Join this leading UK technology consultancy and progress your career in a quality driven environment working with a varied portfolio of global clients.

Successful software consultancy that design and build software that transforms the performance of some of the world's largest organisations is seeking a Software Tester to join their talented team. This is a high responsibility and challenging role that will require you to work with clients, mainly within the finance sector, and in collaboration with other test engineers to deliver world class solutions. The company only take on challenging and truly interesting projects that will allow you to develop your Software Tester skills and reach your full potential.

You will be encouraged to attend tech talks, conferences and meetups regularly and be surrounded by a talented group of people who share your passion for QA. The company offer a comprehensive benefits package and perks including; 25 days holiday, holiday buy back, discounted gym membership and career development opportunities through training, certification and mentoring.

Based in Newcastle, you will be joining a successful company that have created an established QA community within the business.

Requirements:
*You are passionate about testing and view QA as a craft
*Have a background in testing (Manual, Automation, Developer in Test, Exploratory testing etc.)
*Likely to attend meet-ups, conferences, write blogs or work on personal projects in your own time
*Knowledge of one or more of the following: Java, C#, .Net, JUnit, JavaScript, TestNG, HTML, CSS, SQL
*Able to adapt and learn new technologies
*Excellent communication and collaboration skills

As a Software Tester you will earn a competitive salary (up to £65k) plus benefits.

Apply today or call to find out more about this Software Tester (QA Java C# .Net Selenium Jasmine Testing) role.

REF: BB/12758/G/KS/090320_1583756793

  • Oxfordshire, England
  • £50000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Technical Consultant (Front End Development HTML CSS UI). Are you an accomplished technologist looking for your next challenge? Would you like an opportunity to work on a market-leading platform, liaise with clients across the world and lead solution design across multiple domains?

Key partner to the online publishing industry is seeking a Technical Consultant to act as a crucial point of contact for clients, understanding their needs and calling upon your development expertise to design and implement technical solutions across domains.

As a Technical Consultant, you'll have plenty of opportunities for hands-on work, from evaluating and prototyping APIs and creating and building user interfaces, utilising CSS and HTML. You'll analyse business requirements, identify opportunities for platform extensions and enhance features and functionality to ensure the product stays at the forefront of innovation.

This Technical Consultant position is an ideal opportunity for a capable frontend developer who is looking to utilise their industry expertise and move towards a client-facing role.

Requirements:
*You have hands-on experience across the full Software Development lifecycle involving aspects of Software Development / Solution Design / Architecture, Business Analysis
*You have experience with XML, HTML, CSS, JavaScript, Webservices / SQL
*You have experience in software development processes, source control and issue tracking systems
*You are comfortable navigating competing demands of multiple stakeholders, managing new development through to completion
*You have first-rate analytical skills, able to efficiently translate requirements into actionable items

As a Technical Consultant you will earn a highly competitive salary (to £65k) plus an attractive benefits package, including a generous holiday allowance, health cash plan, pension contributions and more.

If you are interested in this Technical Consultant (Front End Development HTML CSS UI) role, apply now or call today to find out more.

REF: BB/14819/F/JR/090320_1583756700

  • Oxfordshire, England
  • £50000 - £65000 per annum + benefits
    • Permanent
  • 10 Mar 2020

Technical Consultant (Front End Development HTML CSS UI). Are you an accomplished technologist looking for your next challenge? Would you like an opportunity to work on a market-leading platform, liaise with clients across the world and lead solution design across multiple domains?

Key partner to the online publishing industry is seeking a Technical Consultant to act as a crucial point of contact for clients, understanding their needs and calling upon your development expertise to design and implement technical solutions across domains.

As a Technical Consultant, you'll have plenty of opportunities for hands-on work, from evaluating and prototyping APIs and creating and building user interfaces, utilising CSS and HTML. You'll analyse business requirements, identify opportunities for platform extensions and enhance features and functionality to ensure the product stays at the forefront of innovation.

This Technical Consultant position is an ideal opportunity for a capable frontend developer who is looking to utilise their industry expertise and move towards a client-facing role.

Requirements:
*You have hands-on experience across the full Software Development lifecycle involving aspects of Software Development / Solution Design / Architecture, Business Analysis
*You have experience with XML, HTML, CSS, JavaScript, Webservices / SQL
*You have experience in software development processes, source control and issue tracking systems
*You are comfortable navigating competing demands of multiple stakeholders, managing new development through to completion
*You have first-rate analytical skills, able to efficiently translate requirements into actionable items

As a Technical Consultant you will earn a highly competitive salary (to £65k) plus an attractive benefits package, including a generous holiday allowance, health cash plan, pension contributions and more.

If you are interested in this Technical Consultant (Front End Development HTML CSS UI) role, apply now or call today to find out more.

REF: BB/14819/F/JR/090320_1583756700