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Customer Relationship Manager (CRM)
Luton
GBP26,000 - GBP30,500 per annum
Full Time, 37 hours per week (including weekend work and one day a week late finish)
2 year fixed term contract with a view to extend
Closing- 29th March at noon
ABOUT OUR CLIENT
Our client is a community-benefit housing society, which has been providing affordable housing in Luton and South Bedfordshire since 1962. They pride themselves on being a great place to work, with a passionate team and friendly working environment; together they deliver an outstanding service to tenants - their customers.
Their services don't stop there!
As well as providing affordable housing for their customers, their mission is 'HOMES - SUPPORT -OPPORTUNITY' they firmly believe in helping customers to improve their lives.
Our client has recently started a joint venture offering two new services which are;
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PRS market value lettings
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PRS sales
As a Social Letting Agency they operate in a similar way to a High Street letting agent in that they negotiate lets between Landlord and tenant under an AST (assured shorthold tenancy), managing those tenancies on behalf of the landlord. They pitch for suitable and affordable properties as long term settled homes for their customers who currently reside in temporary accommodation.
ABOUT THE ROLE
As the main point of contact you will deliver an end to end tenancy management service, proactively managing the relationship between landlord and customer. Your role is to ensure customers' needs are met and exceeded whilst searching for innovative ways to enable as many people as possible to benefit from our limited housing resource.
ABOUT YOU
Our client is seeking customer focused, organised individuals with strengths in problem solving and negotiation, along with exemplary communication skills. You'll be a rare person who is capable of marrying strong self-management and administrative skills with empathy and support for individuals, yet capable of being tough when needed.
In this creative role you will take responsibility for implementing and evaluating 'customer sustainment plans'. A background working in a customer centred environment, delivering high levels of customer service is essential. Experience or understanding of delivering housing services and housing legislation is desirable, however our client is prepared to train for these skills and knowledge.
This is a fantastic opportunity for the right individuals to develop skills and knowledge within the housing sector.
Are you up for the challenge?
For more information please see CRM Role Profile
Deadline for online applications is noon on Sunday, 29th March 2020
Assessment Day to be held on Friday, 03rd April 2020
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