Technical Support Engineer - Application Support

Technical Support Engineer required to join a growing business within the FinTech sector, based in Manchester City Centre. As a member of the Technical Support team, you will be required to provide technical support via telephone, email and the Zendesk ticketing system to other helpdesks, customers and end users.

To be considered for this role, you must have experience within Technical support roles (1st/ 2nd Line) and also experienced in providing support to applications, ideally related to the financial industry or with AI technologies.

Role Responsibilities:

*Provide technical support via phone, email and Zendesk ticketing system predominantly helpdesk to helpdesk but occasionally end users.
*Management of strict Service Level Agreement (SLAs) targets carrying penalties for failure to deliver.
*Occasional out of hours disturbances when required.
*Respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
*Triage of issues using knowledge articles and incident management into 3rd line support, prioritising resolution.
*Manage bug fixes, requirement gathering for new features and change requests for existing applications.
*Engage with different teams to identify, prioritise and solve issues.
*Write technical documentation, knowledge management and workflow guides, which will ensure compliance on a global level and provide accurate, valid and complete information in your solutions to problems.
*Liaise with Development teams and external vendors, and articulate technical information to non-technical people.
*Working as a close team and providing mentorship and training to team members where required.
*Occasional need to travel to London for training or knowledge sharing along with client site visits.

Desired Skills:

*Working knowledge of Java
*Experience of customer support and help desk environments
*Hands-on experience in working on scripts and command line applications.
*Working knowledge of databases.
*Experience of Windows, Linux and macOS operating systems.
*Knowledge of SDLC and/or Agile methodology.
*You are able to estimate, prioritize and execute tasks in a high-pressure environment.
*Be proactive and work with initiative, and comfortable with working in an agile environment with multiple priorities.
*Strong oral and written communication skills in English.

Salary:

Up to £35,000 per annum + benefits


If you have experience within Technical application support and looking for a new role based in Manchester City Centre, then please don't hesitate to apply and I will contact you to discuss further.

Technical Support Engineer - Application Support

Technical Support Engineer required to join a growing business within the FinTech sector, based in Manchester City Centre. As a member of the Technical Support team, you will be required to provide technical support via telephone, email and the Zendesk ticketing system to other helpdesks, customers and end users.

To be considered for this role, you must have experience within Technical support roles (1st/ 2nd Line) and also experienced in providing support to applications, ideally related to the financial industry or with AI technologies.

Role Responsibilities:

*Provide technical support via phone, email and Zendesk ticketing system predominantly helpdesk to helpdesk but occasionally end users.
*Management of strict Service Level Agreement (SLAs) targets carrying penalties for failure to deliver.
*Occasional out of hours disturbances when required.
*Respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
*Triage of issues using knowledge articles and incident management into 3rd line support, prioritising resolution.
*Manage bug fixes, requirement gathering for new features and change requests for existing applications.
*Engage with different teams to identify, prioritise and solve issues.
*Write technical documentation, knowledge management and workflow guides, which will ensure compliance on a global level and provide accurate, valid and complete information in your solutions to problems.
*Liaise with Development teams and external vendors, and articulate technical information to non-technical people.
*Working as a close team and providing mentorship and training to team members where required.
*Occasional need to travel to London for training or knowledge sharing along with client site visits.

Desired Skills:

*Working knowledge of Java
*Experience of customer support and help desk environments
*Hands-on experience in working on scripts and command line applications.
*Working knowledge of databases.
*Experience of Windows, Linux and macOS operating systems.
*Knowledge of SDLC and/or Agile methodology.
*You are able to estimate, prioritize and execute tasks in a high-pressure environment.
*Be proactive and work with initiative, and comfortable with working in an agile environment with multiple priorities.
*Strong oral and written communication skills in English.

Salary:

Up to £35,000 per annum + benefits


If you have experience within Technical application support and looking for a new role based in Manchester City Centre, then please don't hesitate to apply and I will contact you to discuss further.

A new and exciting opportunity has become available for a Graduate Software Engineer job, based in Edinburgh required to join one of the global market leaders in defence and aerospace electronics.

The Graduate Software Engineer will join our small team of software engineers developing a Ethernet switch management suite. The role will initially focus on the test and validation aspects of development, where the innovative testing solutions currently in use require augmentation and improvement. After this has been established the candidate may transition towards a development and support role. A background in Ethernet, protocol development and test would be an advantage.

Essential Skills needed for the Graduate Software Engineer job include:

- Experience in developing Software using C/C++.
- Strong Communication Skills.
- Experience in Developing Software for Linux Based Platforms.
- Degree in Software Development, Electronics or other relevant fields.

During their employment, the Graduate Software Engineer will be given the opportunity to work on and learn:

- Knowledge of Ethernet, TCP/IP and other advanced networking protocols.
- Further training and development of Software and Programming Skills.
- Development Experience in a GNU/Linux environment.

This is a unique opportunity for a Graduate Software Engineer, to take the first step in their career, with a business that has an outstanding record for the development and support of their staff.

If you would like more information on the Graduate Software Engineer Job, or if you would like to apply for the job, please contact Sarah Cook on (phone number removed) or email a copy of your CV to (url removed)

Visit and follow Redline Group
Twitter:@redlinegroupuk
LinkedIn:(url removed)/company/redline-group-ltd

A new and exciting opportunity has become available for a Graduate Software Engineer job, based in Edinburgh required to join one of the global market leaders in defence and aerospace electronics.

The Graduate Software Engineer will join our small team of software engineers developing a Ethernet switch management suite. The role will initially focus on the test and validation aspects of development, where the innovative testing solutions currently in use require augmentation and improvement. After this has been established the candidate may transition towards a development and support role. A background in Ethernet, protocol development and test would be an advantage.

Essential Skills needed for the Graduate Software Engineer job include:

- Experience in developing Software using C/C++.
- Strong Communication Skills.
- Experience in Developing Software for Linux Based Platforms.
- Degree in Software Development, Electronics or other relevant fields.

During their employment, the Graduate Software Engineer will be given the opportunity to work on and learn:

- Knowledge of Ethernet, TCP/IP and other advanced networking protocols.
- Further training and development of Software and Programming Skills.
- Development Experience in a GNU/Linux environment.

This is a unique opportunity for a Graduate Software Engineer, to take the first step in their career, with a business that has an outstanding record for the development and support of their staff.

If you would like more information on the Graduate Software Engineer Job, or if you would like to apply for the job, please contact Sarah Cook on (phone number removed) or email a copy of your CV to (url removed)

Visit and follow Redline Group
Twitter:@redlinegroupuk
LinkedIn:(url removed)/company/redline-group-ltd

Software Engineer - .NET Core, Azure, C#

My client is a leader in the automative and motorsport industry and are looking for a talented and ambitious Software Engineer to join their team, to work on some really exciting projects within building and applying data management and analysis platform in different problem areas. The clients platform uses the latest streaming and cloud technology to turn high and low rate telemetry data into valuable insights and optimisations for our customers.

The technology team we are helping to build are streaming microservices platform concerned with empowering our product development teams to:

• Acquire, manipulate, augment, save and share time series data for batch and real-time needs (with domain specific data bridges for known data formats in motorsport, simulation)
• Act on the data via message/event driven triggers
• Act on the data via a programmatic API (TAP API)

The skillset the client is looking for are;

• Proficiency in one or more general purpose programming languages including but not limited to: C#, Java, Kotlin, C++
• Experience with .NET Core
• Experience with microservices architecture.
• Experience designing, developing and creating RESTful web services and APIs.
• Experience with data storage technologies, e.g. SQL, NoSQL, object stores (S3).
• Good understanding of agile or lean development practices.

Desirables;

• Experience with Docker and Kubernetes
• Experience with CICD pipelines and test automation.
• Experience with message brokers such as Kafka and MQTT.
• Experience with Time Series databases (Influx, KDB).
• Experience in data engineering, e.g. building data streaming pipelines
• Experience in using Linux systems in a development and operations context.
• Experience in Python.
• Experience with front-end technology (e.g. Angular, React).

If you would like to apply for the Software Engineer role, click the apply button below

Software Engineer - .NET Core, Azure, C#

My client is a leader in the automative and motorsport industry and are looking for a talented and ambitious Software Engineer to join their team, to work on some really exciting projects within building and applying data management and analysis platform in different problem areas. The clients platform uses the latest streaming and cloud technology to turn high and low rate telemetry data into valuable insights and optimisations for our customers.

The technology team we are helping to build are streaming microservices platform concerned with empowering our product development teams to:

• Acquire, manipulate, augment, save and share time series data for batch and real-time needs (with domain specific data bridges for known data formats in motorsport, simulation)
• Act on the data via message/event driven triggers
• Act on the data via a programmatic API (TAP API)

The skillset the client is looking for are;

• Proficiency in one or more general purpose programming languages including but not limited to: C#, Java, Kotlin, C++
• Experience with .NET Core
• Experience with microservices architecture.
• Experience designing, developing and creating RESTful web services and APIs.
• Experience with data storage technologies, e.g. SQL, NoSQL, object stores (S3).
• Good understanding of agile or lean development practices.

Desirables;

• Experience with Docker and Kubernetes
• Experience with CICD pipelines and test automation.
• Experience with message brokers such as Kafka and MQTT.
• Experience with Time Series databases (Influx, KDB).
• Experience in data engineering, e.g. building data streaming pipelines
• Experience in using Linux systems in a development and operations context.
• Experience in Python.
• Experience with front-end technology (e.g. Angular, React).

If you would like to apply for the Software Engineer role, click the apply button below

Unix Systems Engineer
Permanent (3/4 Days Remote Working!!)
£40,000-£45,000 Per Annum + 6% Pension
Barrow-in-Furness 

My Client global leader in consulting, technology services and digital transformation, they are at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.

Due to significant growth created by an ever-increasing client demand, my client is looking to further bolster the team by recruiting a Unix Systems engineer.

As the Unix Systems Engineer, you will:

• Be responsible for overall Incident Management\Change Management\Problem Management
• Work within a dedicated on-site support team
• Support an extensive Sun/Oracle server environment.
• Support Solaris 10 & 11 and Suse Linux 11 OS environments
• Monitor services using Uptime environment management toolset
• Implement changes to the existing environment and implement new services
• Work within a defined SLA and proactively manage the team ticket queue
• Work with other 3rd parties to collectively support the same customer
• Document existing and new service environments

You would ideally have skills and experience in some or all of the following areas:

• Sun/Oracle server
• Solaris OS 10, 11 and Suse Linux OS 11,12
• Oracle VM server (zones & LDOM) and Oracle clustering
• Experience of Uptime management software useful
• Oracle Operations Centre toolset useful

For a further discussion, please contact Jordan Ford at 83ZERO Consulting

Unix Systems Engineer
Permanent (3/4 Days Remote Working!!)
£40,000-£45,000 Per Annum + 6% Pension
Barrow-in-Furness 

My Client global leader in consulting, technology services and digital transformation, they are at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms.

Due to significant growth created by an ever-increasing client demand, my client is looking to further bolster the team by recruiting a Unix Systems engineer.

As the Unix Systems Engineer, you will:

• Be responsible for overall Incident Management\Change Management\Problem Management
• Work within a dedicated on-site support team
• Support an extensive Sun/Oracle server environment.
• Support Solaris 10 & 11 and Suse Linux 11 OS environments
• Monitor services using Uptime environment management toolset
• Implement changes to the existing environment and implement new services
• Work within a defined SLA and proactively manage the team ticket queue
• Work with other 3rd parties to collectively support the same customer
• Document existing and new service environments

You would ideally have skills and experience in some or all of the following areas:

• Sun/Oracle server
• Solaris OS 10, 11 and Suse Linux OS 11,12
• Oracle VM server (zones & LDOM) and Oracle clustering
• Experience of Uptime management software useful
• Oracle Operations Centre toolset useful

For a further discussion, please contact Jordan Ford at 83ZERO Consulting