3rd Line Support Analyst – Perm - Stockport

3rd Line Support Analyst Essential:-  Microsoft Desktop & Server Operating Systems. Strong knowledge & understand of virtualisation technologies, Microsoft Cloud technologies,  Firewall technologies and understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

The role will involve providing 3rd line support services to both our external customer base and internal organisation. In addition, you will be involved in project-based work along with pre-sales work involving scoping, designing and delivering cloud solutions for new and existing customers.

3rd Line Support Analyst Key Responsibilities

• Able to work effectively in a commercially aware yet customer sensitive capacity with different teams and departments;
• Engage and provide professional technical support and direction to customers;
• Ability to build relationships and develop rapport with internal and external clients;
• Work flexible hours when and if necessary;
• Manage deployments of updates to infrastructure and applications;
• Maintain system documentation;
• Maintain existing systems and recommend improvements.

3rd Line Support Analyst Skill Requirements

Essential

• Microsoft Desktop and Server Operating Systems;
• Strong knowledge and understand of virtualisation technologies;
• Strong knowledge and understanding of Microsoft Cloud technologies;
• Experience of firewall technologies;
• Understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

Advantageous

• Microsoft qualifications (MSCE, MCP, Azure);
• Microsoft SQL Server;
• Knowledge and understanding of ERP, CRM, ADFS, Cyber Security principles and intrusion detection systems.

Candidates must be eligible to work in the UK

 

3rd Line Support Analyst – Perm - Stockport

 

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

3rd Line Support Analyst – Perm - Stockport

3rd Line Support Analyst Essential:-  Microsoft Desktop & Server Operating Systems. Strong knowledge & understand of virtualisation technologies, Microsoft Cloud technologies,  Firewall technologies and understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

The role will involve providing 3rd line support services to both our external customer base and internal organisation. In addition, you will be involved in project-based work along with pre-sales work involving scoping, designing and delivering cloud solutions for new and existing customers.

3rd Line Support Analyst Key Responsibilities

• Able to work effectively in a commercially aware yet customer sensitive capacity with different teams and departments;
• Engage and provide professional technical support and direction to customers;
• Ability to build relationships and develop rapport with internal and external clients;
• Work flexible hours when and if necessary;
• Manage deployments of updates to infrastructure and applications;
• Maintain system documentation;
• Maintain existing systems and recommend improvements.

3rd Line Support Analyst Skill Requirements

Essential

• Microsoft Desktop and Server Operating Systems;
• Strong knowledge and understand of virtualisation technologies;
• Strong knowledge and understanding of Microsoft Cloud technologies;
• Experience of firewall technologies;
• Understanding of connectivity protocols (LAN, WAN, VPN, TCP/IP).

Advantageous

• Microsoft qualifications (MSCE, MCP, Azure);
• Microsoft SQL Server;
• Knowledge and understanding of ERP, CRM, ADFS, Cyber Security principles and intrusion detection systems.

Candidates must be eligible to work in the UK

 

3rd Line Support Analyst – Perm - Stockport

 

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

Do you want to work with a market leading Foreign Exchange company? Then Read on!

Based in West London as a DBA Analyst you will be joining one of the UK’s leading FX companies.With the closest station only, a stone’s throw away commuting couldn’t get easier.

Our customer is looking for an experienced SQL DBA with a focus on High Availability applications ensuring all DBA Support incidents are actioned in-line with expected Service and Priority Levels. You will be Responsible for developing and manage operational processes to track, analyse and implement the latest database patch and vulnerability updates necessary to maintain IT Security compliance.

The DBA Analyst is responsible for undertaking Database Production Support and Development within IT. Providing effective 2nd and 3rd Line technical support of all databases / servers used internally.

What do you need for this position?

• Extensive experience supporting high available client facing Production IT applications and databases, based on Microsoft technology
• T-SQL, Stored Procedures, Indexing
• ETL Development and Data Warehousing experience - SSIS, SSRS
• Strong implementation and administration knowledge of Microsoft SQL Server from 2000-2017
• Strong trouble shooting, performance tuning,
• Effective communication skills, to both technical and business stakeholders
• Experience of working in large enterprise environments supporting applications through various stages of the product development life cycle
• Experience in technically mentoring and coaching other DBAs and IT Developers

If this sounds like the perfect position for you Apply Now!!

Insight Recruitment Group work closely with businesses to create vacancies which are a true reflection of the working environment, role and career opportunity, and support our applicants through every step of the process to ensure transparency, trust and communication between the business and the applicant is of the highest quality.

Insight Recruitment Group is an equal opportunities employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All selections are made based on qualifications, merit, and business need. For more information visit www.insightrecruitmentgroup

Do you want to work with a market leading Foreign Exchange company? Then Read on!

Based in West London as a DBA Analyst you will be joining one of the UK’s leading FX companies.With the closest station only, a stone’s throw away commuting couldn’t get easier.

Our customer is looking for an experienced SQL DBA with a focus on High Availability applications ensuring all DBA Support incidents are actioned in-line with expected Service and Priority Levels. You will be Responsible for developing and manage operational processes to track, analyse and implement the latest database patch and vulnerability updates necessary to maintain IT Security compliance.

The DBA Analyst is responsible for undertaking Database Production Support and Development within IT. Providing effective 2nd and 3rd Line technical support of all databases / servers used internally.

What do you need for this position?

• Extensive experience supporting high available client facing Production IT applications and databases, based on Microsoft technology
• T-SQL, Stored Procedures, Indexing
• ETL Development and Data Warehousing experience - SSIS, SSRS
• Strong implementation and administration knowledge of Microsoft SQL Server from 2000-2017
• Strong trouble shooting, performance tuning,
• Effective communication skills, to both technical and business stakeholders
• Experience of working in large enterprise environments supporting applications through various stages of the product development life cycle
• Experience in technically mentoring and coaching other DBAs and IT Developers

If this sounds like the perfect position for you Apply Now!!

Insight Recruitment Group work closely with businesses to create vacancies which are a true reflection of the working environment, role and career opportunity, and support our applicants through every step of the process to ensure transparency, trust and communication between the business and the applicant is of the highest quality.

Insight Recruitment Group is an equal opportunities employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All selections are made based on qualifications, merit, and business need. For more information visit www.insightrecruitmentgroup

Technical Support Analyst– Permanent

Salary: £30,000pa + 25 Days Annual Leave, 4% Pension, Health Care, Cycle to work,  plus more

Location: Reading

Company Overview

Our client is a cloud communications software provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.

Role Overview

Our client is looking for a Technical Customer Support analyst to work as part of a small but critical team, to deliver exceptional technical support to their customer base.

The team has responsibility for all technical post sales activity at both 1st and 2nd line level, supporting 300+ customers across multiple platforms.

Key Skills/Experience:

• Technical application experience in SQL Server/T-SQL
• Technical skills using multiple operating systems such as Windows 2008 server, 2012 server, Windows 7 & 8 etc
• General office applications (Microsoft Office - Outlook, Word, Excel, Visio, SharePoint)
• Working knowledge of web/internet applications and their structure beneficial

Key Responsibilities:

• Respond to customer queries (calls, emails, work requests)
• Responding to system generated alerting
• Triage of incidents and intelligent escalation where appropriate
• Assisting in root cause analysis where appropriate:
  • Reviewing system log files
  • Understanding and searching SQL code (or other tools as appropriate)
  • Analysis of data within Excel (or other tools as appropriate)
• Updating customer communications and documentation:
  • Emails
  • Change log
  • Incident log
  • Tickets
  • Work requests
• Administrative activities for provisioning and support customer environments, Eg:
• Create new customer web portals or network level data connections
• Changing message routing
• Custom reports
• Producing customer reports as required
• Training customers on the utilisation of our products
• Balancing workload to deliver against tight customer requirements, schedules& SLA’s
• Cover the on-call rota as required; our services are 24x7x365 (normal pattern is 7 days in 28, but this may vary when there is a need for additional cover)
• Additional tasks deemed necessary for the success of our business

Technical Support Analyst– Permanent

Salary: £30,000pa + 25 Days Annual Leave, 4% Pension, Health Care, Cycle to work,  plus more

Location: Reading

Company Overview

Our client is a cloud communications software provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.

Role Overview

Our client is looking for a Technical Customer Support analyst to work as part of a small but critical team, to deliver exceptional technical support to their customer base.

The team has responsibility for all technical post sales activity at both 1st and 2nd line level, supporting 300+ customers across multiple platforms.

Key Skills/Experience:

• Technical application experience in SQL Server/T-SQL
• Technical skills using multiple operating systems such as Windows 2008 server, 2012 server, Windows 7 & 8 etc
• General office applications (Microsoft Office - Outlook, Word, Excel, Visio, SharePoint)
• Working knowledge of web/internet applications and their structure beneficial

Key Responsibilities:

• Respond to customer queries (calls, emails, work requests)
• Responding to system generated alerting
• Triage of incidents and intelligent escalation where appropriate
• Assisting in root cause analysis where appropriate:
  • Reviewing system log files
  • Understanding and searching SQL code (or other tools as appropriate)
  • Analysis of data within Excel (or other tools as appropriate)
• Updating customer communications and documentation:
  • Emails
  • Change log
  • Incident log
  • Tickets
  • Work requests
• Administrative activities for provisioning and support customer environments, Eg:
• Create new customer web portals or network level data connections
• Changing message routing
• Custom reports
• Producing customer reports as required
• Training customers on the utilisation of our products
• Balancing workload to deliver against tight customer requirements, schedules& SLA’s
• Cover the on-call rota as required; our services are 24x7x365 (normal pattern is 7 days in 28, but this may vary when there is a need for additional cover)
• Additional tasks deemed necessary for the success of our business

Web Developer             
Ramsden Heath
Salary: Competitive and dependent on experience         
Start Date: Immediately

Rayment Recruitment are excited to be recruiting for a Web Developer on behalf of our Essex based client.

Do you have experience in SQL Server database administration, as part of an IT Department or Software Vendor?

Are you an excellent communicator with strong logical and investigative skills?

Can you demonstrate proven DBA and T-SQL skills?

Do you have at least three years’ experience as a Web Developer?

If you are all the above, I am very keen to discuss the role further with you on (phone number removed)

Submit your CV and if successful expect a call back within three working days.

Web Developer             
Ramsden Heath
Salary: Competitive and dependent on experience         
Start Date: Immediately

Rayment Recruitment are excited to be recruiting for a Web Developer on behalf of our Essex based client.

Do you have experience in SQL Server database administration, as part of an IT Department or Software Vendor?

Are you an excellent communicator with strong logical and investigative skills?

Can you demonstrate proven DBA and T-SQL skills?

Do you have at least three years’ experience as a Web Developer?

If you are all the above, I am very keen to discuss the role further with you on (phone number removed)

Submit your CV and if successful expect a call back within three working days.

IT Developer & Application Support Engineer required for my client based in Bristol, salary £28-35K + benefits.

My client are looking for an individual to perform a split Development and Application Support position within their professional services environment.

The role is split into 3 areas:

Development (40%)

·    C# / .Net based development of enterprise application suite
·    SQL Server

Application Support (40%)

·    Acting as escalation point for application from the helpdesk
·    Change management
·    Database troubleshooting (SQL)

Application Deployment via SCCM (20%)

·    Deploying applications throughout the organisation
·    Deploying security patches

Essential skills required:

·    Some experience of C# / .Net based development
·    Experience in troubleshooting applications / SQL experience

Desirable skills:

·    SCCM

Please apply ASAP for more information.

IT Developer & Application Support Engineer required for my client based in Bristol, salary £28-35K + benefits.

My client are looking for an individual to perform a split Development and Application Support position within their professional services environment.

The role is split into 3 areas:

Development (40%)

·    C# / .Net based development of enterprise application suite
·    SQL Server

Application Support (40%)

·    Acting as escalation point for application from the helpdesk
·    Change management
·    Database troubleshooting (SQL)

Application Deployment via SCCM (20%)

·    Deploying applications throughout the organisation
·    Deploying security patches

Essential skills required:

·    Some experience of C# / .Net based development
·    Experience in troubleshooting applications / SQL experience

Desirable skills:

·    SCCM

Please apply ASAP for more information.