Yolk IT have teamed up with one of Cardiff's brightest and boldest technical teams to provide an opportunity for an experienced IT professional. You will be the central escalation point for all service requests, tickets and alerts and will be able to provide a unique insight into the health of the department through trending data and KPI metrics.

• A minimum of 3 years’ experience within an IT support or managed services function.
• Highly technical with hands-on experience with troubleshooting issues and resolving problems.
• Excellent working knowledge of Microsoft AD, Exchange, O365 and RDS/Citrix VDI environments.
• Experience with ITIL practices, ITSM tooling and IT service desk /helpdesk environments.

Please get in touch today with our IT specialist recruiter - Joel Walsh at Yolk IT.

Please apply with a CV and a cover letter outlining why you’re perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Yolk IT have teamed up with one of Cardiff's brightest and boldest technical teams to provide an opportunity for an experienced IT professional. You will be the central escalation point for all service requests, tickets and alerts and will be able to provide a unique insight into the health of the department through trending data and KPI metrics.

• A minimum of 3 years’ experience within an IT support or managed services function.
• Highly technical with hands-on experience with troubleshooting issues and resolving problems.
• Excellent working knowledge of Microsoft AD, Exchange, O365 and RDS/Citrix VDI environments.
• Experience with ITIL practices, ITSM tooling and IT service desk /helpdesk environments.

Please get in touch today with our IT specialist recruiter - Joel Walsh at Yolk IT.

Please apply with a CV and a cover letter outlining why you’re perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

Morgan Hunt's client based in the Scottish Borders are currently going through a large scale IT Transformation project.

They are looking for an experienced desktop support engineer to join the team. The candidate must have the some of the following skills:-

* Microsoft Windows Server 2012/2016

* Active Directory (including Group Policy)

* VMware/HyperV

* Networking knowledge - DHCP, DNS, LAN/WAN, Firewall Management

* Experience with one or more remote desktop tool (Citrix preferred)

* Office 365

About the role

• This is a contract role for an intial 3 months with a possible extension.
• 35 hours per week
• Based in Sekirk

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Morgan Hunt's client based in the Scottish Borders are currently going through a large scale IT Transformation project.

They are looking for an experienced desktop support engineer to join the team. The candidate must have the some of the following skills:-

* Microsoft Windows Server 2012/2016

* Active Directory (including Group Policy)

* VMware/HyperV

* Networking knowledge - DHCP, DNS, LAN/WAN, Firewall Management

* Experience with one or more remote desktop tool (Citrix preferred)

* Office 365

About the role

• This is a contract role for an intial 3 months with a possible extension.
• 35 hours per week
• Based in Sekirk

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

IT Application Support Analyst - IT - Borehamwood

Based within the Application Support Team you’ll play an integral part in providing support, including out of hours, to our SSC’s (Store Support Centres), Retail Stores and Field staff.  You’ll be an innovative problem solver with the ability to think outside the box so that you can help resolve application and software issues in a timely manner.  We are looking for an ambitious Support Analyst with a strong technical understanding as well as balanced blend of exceptional customer service facing skills.  You'll will become a subject matter expert within our Commercial departments, but also have the opportunity to take on tasks relating to retail stores and operational store support centre based in Birmingham.

Reporting into the Central IT Operations Manager you will work alongside one Support Analyst in Borehamwood and four Support Analysts in Birmingham and collaboratively support in the development of applications including supporting transition, testing and implementations. No day will be the same as you'll react to issues on a day by day basis and its essential that you have the abilities to manage a changeable and busy workload. You’ll be allocated a series of Support Tickets and have an opportunity to get involved with lots of project work too.

Occasional travel to our SSC in Birmingham will be required and you will be expected to travel to this location at least twice a month.  The out of hours schedule is based on a five weekly rota basis and you’ll be required to be on call one weekend and two weekdays blocked together.

Responsibilities will include:

• Track and manage all allocated incidents, service requests and ad-hoc tasks in line with the incident management process, and this will involve liaising with third party contacts
• Appropriately escalate incidents and service requests to senior management when necessary
• Participate in the configuration, testing and implementation of new package releases
• Proactively identify opportunities for continual service improvement, fixing root causes and process improvement

Suitable applicants will be experienced in the following:

• Demonstrates exceptional problem and resolution skills and displays an innovative approach to providing solutions
• Experience in Microsoft Server technologies is essential and ideally coupled with knowledge of Microsoft SQL, Active Directory, Citrix and Networking
• Excellent awareness of Office 365, Azure, Microsoft servers and VMware
• Experience and knowledge of building, testing and commissioning hardware into service
• Ability to confidently communicate with a variety of stakeholders at all levels

Ideally, you’ll love a challenge and naturally take responsibility and lead issue resolution when required.

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 

*Competitive Salary

*185 Hours Annual Leave (excluding Bank Holidays)

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards Corporate Discount

*Childcare Vouchers

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet – Recognition Platform

 

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have 450 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that’s not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we’re the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.

IT Application Support Analyst - IT - Borehamwood

Based within the Application Support Team you’ll play an integral part in providing support, including out of hours, to our SSC’s (Store Support Centres), Retail Stores and Field staff.  You’ll be an innovative problem solver with the ability to think outside the box so that you can help resolve application and software issues in a timely manner.  We are looking for an ambitious Support Analyst with a strong technical understanding as well as balanced blend of exceptional customer service facing skills.  You'll will become a subject matter expert within our Commercial departments, but also have the opportunity to take on tasks relating to retail stores and operational store support centre based in Birmingham.

Reporting into the Central IT Operations Manager you will work alongside one Support Analyst in Borehamwood and four Support Analysts in Birmingham and collaboratively support in the development of applications including supporting transition, testing and implementations. No day will be the same as you'll react to issues on a day by day basis and its essential that you have the abilities to manage a changeable and busy workload. You’ll be allocated a series of Support Tickets and have an opportunity to get involved with lots of project work too.

Occasional travel to our SSC in Birmingham will be required and you will be expected to travel to this location at least twice a month.  The out of hours schedule is based on a five weekly rota basis and you’ll be required to be on call one weekend and two weekdays blocked together.

Responsibilities will include:

• Track and manage all allocated incidents, service requests and ad-hoc tasks in line with the incident management process, and this will involve liaising with third party contacts
• Appropriately escalate incidents and service requests to senior management when necessary
• Participate in the configuration, testing and implementation of new package releases
• Proactively identify opportunities for continual service improvement, fixing root causes and process improvement

Suitable applicants will be experienced in the following:

• Demonstrates exceptional problem and resolution skills and displays an innovative approach to providing solutions
• Experience in Microsoft Server technologies is essential and ideally coupled with knowledge of Microsoft SQL, Active Directory, Citrix and Networking
• Excellent awareness of Office 365, Azure, Microsoft servers and VMware
• Experience and knowledge of building, testing and commissioning hardware into service
• Ability to confidently communicate with a variety of stakeholders at all levels

Ideally, you’ll love a challenge and naturally take responsibility and lead issue resolution when required.

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 

*Competitive Salary

*185 Hours Annual Leave (excluding Bank Holidays)

*Generous Staff Discount across all brands

*Life Assurance

*Pension Scheme

*Real Rewards Corporate Discount

*Childcare Vouchers

*Recommend a Friend Scheme

*Cycle to Work

*Shine with Signet – Recognition Platform

 

Signet is the name behind H.Samuel and Ernest Jones – so altogether, we have 450 UK stores selling some of the most fashionable and exclusive watch and jewelery brands on the High Street. But that’s not all. We also have stores in the US, Republic of Ireland and the Channel Islands. In fact, we’re the largest speciality retail jeweler in the world, by sales. Just imagine where your retail career could take you.

Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.