Becoming a Service Desk Analyst with Capita One :
What you'll be doing:
· To provide technical support on our products to external clients
· Identify and resolve technical issues
· Take ownership of customer cases to ensure timely and effective solutions are provided to ensure SLA's are met
· Thoroughly investigate reported cases and defects through fact gathering and remote support.
· Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.
· Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
· Adhere to and improve upon current Application Support processes.
What we're looking for:
Desirable Experience
o Council tax, benefits or associated processes and software
o Capita local government software
About Capita One
Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that's why we're currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that's why many of them have joined us directly from local authorities and the public sector - and why you could too.
Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.
What's in it for you?
· A competitive basic salary
· 23 days holiday (rising to 27) with the opportunity to buy extra leave
· Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more
· Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
· At our Methuen Park Chippenham office, you'll also benefit from onsite free parking.
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact recruiter .
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.