Come and join our brilliant and friendly team. We're a tech platform & concierge service for Real-Estate Landlords. We make their lives super-easy. If you have a passion for providing exceptional customer service and would like to work for a fast-growing tech company that will help you grow we'd love to hear from you. If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Role Info:

Customer Support Agent / Customer Success - B2B Real Estate Tech Platform
London SW1V | £20,000 - £26,000 + Awesome Benefits, Perks and Personal Development

About Us:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the means to manage their workload and provide the most effective tools to serve all constituents of the property management community. We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows them to live our values of innovation, collaboration, quality and rapid delivery.

Role Description:

The Customer Support / Helpdesk role will work closely with our front-end users making sure the company delivers outstanding solutions to the highest service standards. You will be a people person who enjoys working in a technical / software development company.

Utilising your expertise, you will play a vital hands-on role influencing customer decisions, providing insightful solutions, training customers (over the phone and online), building close customer relationships and supporting customers with technical queries.

You will be part of a team but need to be self-sufficient and use our vast library of user guides to troubleshoot the smaller issues. If you can’t FIX it, you’ll then need to provide a detailed write up to help the team solve it.

Customer Support Agent General Activities:

+ Support customers via phone, webchat and email
+ Provide guidance and solutions to technical and non-technical queries
+ Training (phone and online)
+ Work on mini onboarding projects
+ Root Cause analysis of live bugs
+ Support the business in meeting its vision, goals, targets and objectives
+ Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis
+ Do what needs to be done, we’re a small team so you’ll be involved in everything
+ Working to our ISO 27001 guidelines to protect our brand.

Platform Experience:

+ Dwellant (If you have used Dwellant before it would be a big tick)
+ Zendesk
+ Confluence
+ You-track

About You:

+ Excellent written and verbal communication
+ Able to interpret users’ queries to understand the problem
+ Able to learn new software quickly
+ Good team working skills
+ Personable, able to build client relationships with key people
+ Able to think like a Digital Native
+ Self-organising and good time management
+ Ability to organise and prioritise a fine-grained workload
+ Good attention to detail
+ Able to be proactive with a fantastic attitude
+ Data management skills, such as Excel
+ Able to spot additional sales opportunities
+ Able to work at different levels, with technical teams and senior management
+ A commitment to personal development and maintaining product and industry knowledge

If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Benefits:

+ 25 Days holiday plus Bank Holidays
+ 5% Matched pension
+ Cycle to work
+ Medical cash plan support - who has used it?
+ Employee of the month
+ Free Fruit
+ Flexible working hours and work from home
+ Training and Membership Sponsorship
+ Seminar attendance
+ Employee Support Service
+ 1 Free Nero coffee a week
+ Free cinema ticket
+ Gym discounts
+ Health food discounts
+ Financial savings products

Your Background / Previous Roles May Include:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Tech Company Customer Support, Customer Advocate, Guest Relations, Customer Success, Helpdesk.

Interested? Apply here for a fast-track path to the Hiring Manager.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Come and join our brilliant and friendly team. We're a tech platform & concierge service for Real-Estate Landlords. We make their lives super-easy. If you have a passion for providing exceptional customer service and would like to work for a fast-growing tech company that will help you grow we'd love to hear from you. If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Role Info:

Customer Support Agent / Customer Success - B2B Real Estate Tech Platform
London SW1V | £20,000 - £26,000 + Awesome Benefits, Perks and Personal Development

About Us:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the means to manage their workload and provide the most effective tools to serve all constituents of the property management community. We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows them to live our values of innovation, collaboration, quality and rapid delivery.

Role Description:

The Customer Support / Helpdesk role will work closely with our front-end users making sure the company delivers outstanding solutions to the highest service standards. You will be a people person who enjoys working in a technical / software development company.

Utilising your expertise, you will play a vital hands-on role influencing customer decisions, providing insightful solutions, training customers (over the phone and online), building close customer relationships and supporting customers with technical queries.

You will be part of a team but need to be self-sufficient and use our vast library of user guides to troubleshoot the smaller issues. If you can’t FIX it, you’ll then need to provide a detailed write up to help the team solve it.

Customer Support Agent General Activities:

+ Support customers via phone, webchat and email
+ Provide guidance and solutions to technical and non-technical queries
+ Training (phone and online)
+ Work on mini onboarding projects
+ Root Cause analysis of live bugs
+ Support the business in meeting its vision, goals, targets and objectives
+ Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis
+ Do what needs to be done, we’re a small team so you’ll be involved in everything
+ Working to our ISO 27001 guidelines to protect our brand.

Platform Experience:

+ Dwellant (If you have used Dwellant before it would be a big tick)
+ Zendesk
+ Confluence
+ You-track

About You:

+ Excellent written and verbal communication
+ Able to interpret users’ queries to understand the problem
+ Able to learn new software quickly
+ Good team working skills
+ Personable, able to build client relationships with key people
+ Able to think like a Digital Native
+ Self-organising and good time management
+ Ability to organise and prioritise a fine-grained workload
+ Good attention to detail
+ Able to be proactive with a fantastic attitude
+ Data management skills, such as Excel
+ Able to spot additional sales opportunities
+ Able to work at different levels, with technical teams and senior management
+ A commitment to personal development and maintaining product and industry knowledge

If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Benefits:

+ 25 Days holiday plus Bank Holidays
+ 5% Matched pension
+ Cycle to work
+ Medical cash plan support - who has used it?
+ Employee of the month
+ Free Fruit
+ Flexible working hours and work from home
+ Training and Membership Sponsorship
+ Seminar attendance
+ Employee Support Service
+ 1 Free Nero coffee a week
+ Free cinema ticket
+ Gym discounts
+ Health food discounts
+ Financial savings products

Your Background / Previous Roles May Include:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Tech Company Customer Support, Customer Advocate, Guest Relations, Customer Success, Helpdesk.

Interested? Apply here for a fast-track path to the Hiring Manager.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

My client, a large multimedia company in Dublin, is seeking a Senior Application Support Engineer to joing their team to assist in solving application issues. You will have 5 or more years of experience in an application support role and be great at time keeping.

Responsibilities:

- Provide support for application users within the company

- Maintain and monitor application systems

- Create support documentation

- Identify issues and spot trends with problems

- FIX bugs and implement changes to improve systems

Essential Criteria:

- Third Level degree in an IT subject

- 5+ years experinece in an Applications Support role

- Knowledge of programming

- Ability to work well within a team

- Excellent communication skills

- Ability to be on call

Benefits:

- Gym

- Flexitime

- Pension

- Parking

- Health Care

This is a fantastic opportunity for an enthsusiastic and experienced Senior Application Support Engineer. If you are interested in this position, please apply now or contact Emma Irwin at Reperio for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

My client, a large multimedia company in Dublin, is seeking a Senior Application Support Engineer to joing their team to assist in solving application issues. You will have 5 or more years of experience in an application support role and be great at time keeping.

Responsibilities:

- Provide support for application users within the company

- Maintain and monitor application systems

- Create support documentation

- Identify issues and spot trends with problems

- FIX bugs and implement changes to improve systems

Essential Criteria:

- Third Level degree in an IT subject

- 5+ years experinece in an Applications Support role

- Knowledge of programming

- Ability to work well within a team

- Excellent communication skills

- Ability to be on call

Benefits:

- Gym

- Flexitime

- Pension

- Parking

- Health Care

This is a fantastic opportunity for an enthsusiastic and experienced Senior Application Support Engineer. If you are interested in this position, please apply now or contact Emma Irwin at Reperio for more information.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

 You see something broken – what do you do?

Do you just bodge it and move on?

Or are you the few who like to find out why it has happened. FIX it and implement a process to stop it from happening again?

It’s a bit much when you are MacGyver-ing it to work. But perfect when you are working within this team.

You are pretty hands on. In previous projects where you have had to implement new software or process, you have taken your time with training the client in the new software applications and processes. Solidifying your already great service and relationship with your client.

Coming from a similar role, you will have no worries using your initiative and getting stuck in straight away. Filling in the blanks with the software, learning the client’s needs and cracking on with your projects, creating process mapping, plans and logs.

But that’s not a surprise, that’s just the type of person you are.

You will be creating and maintaining project documents, like; plans, risk registers, action/issue logs and assisting in the documentation of new requirements and creation of design doc’s for new features.

You’ll be working with multiple clients and know how to manage their workloads. You’re not a “yes” human and know where to push back when needed, how to manage their expectations and have strong enough negotiation skills that you know you and your teams worth.

From inception to close - you will be the main point of contact for customers and delivery resources. Being technically savvy will be extremely helpful for this role, as well as a process mapping and software deployment whiz.

You might need to travel across the UK and internationally at times – unfortunately not for fun.

But for who?

You get a Salary between £30,000.

Everyone needs time off and here you get 25 days holiday. The plus on being in the office is the fully stocked kitchen, summer BBQ’s, family days and the many occasions of cake or champagne celebrations.

Let’s have a chat about it. Send me a connection invite and a message on LinkedIn (Meg Jackson), or you can send me your CV.  If you’re a talker, my number is on the website.

 You see something broken – what do you do?

Do you just bodge it and move on?

Or are you the few who like to find out why it has happened. FIX it and implement a process to stop it from happening again?

It’s a bit much when you are MacGyver-ing it to work. But perfect when you are working within this team.

You are pretty hands on. In previous projects where you have had to implement new software or process, you have taken your time with training the client in the new software applications and processes. Solidifying your already great service and relationship with your client.

Coming from a similar role, you will have no worries using your initiative and getting stuck in straight away. Filling in the blanks with the software, learning the client’s needs and cracking on with your projects, creating process mapping, plans and logs.

But that’s not a surprise, that’s just the type of person you are.

You will be creating and maintaining project documents, like; plans, risk registers, action/issue logs and assisting in the documentation of new requirements and creation of design doc’s for new features.

You’ll be working with multiple clients and know how to manage their workloads. You’re not a “yes” human and know where to push back when needed, how to manage their expectations and have strong enough negotiation skills that you know you and your teams worth.

From inception to close - you will be the main point of contact for customers and delivery resources. Being technically savvy will be extremely helpful for this role, as well as a process mapping and software deployment whiz.

You might need to travel across the UK and internationally at times – unfortunately not for fun.

But for who?

You get a Salary between £30,000.

Everyone needs time off and here you get 25 days holiday. The plus on being in the office is the fully stocked kitchen, summer BBQ’s, family days and the many occasions of cake or champagne celebrations.

Let’s have a chat about it. Send me a connection invite and a message on LinkedIn (Meg Jackson), or you can send me your CV.  If you’re a talker, my number is on the website.