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IT Support Technician
  • Hereford, Herefordshire
  • £130/day
    • Contract
  • 03 Mar 2020

Concept Resourcing are currently looking to recruit an experienced IT Support Technician for a client in Hereford.

Package information:

  • ASAP start
  • 6 month contract
  • Mon - Fri
  • £130 per day (paid via umbrella company)

The Role:

Will involve the following tasks:

  • Undertake day to day operational work onsite working on various hardware
  • Deskside support for users
  • Desktop build and support
  • Hardware break FIX
  • Network support
  • Ensure high levels of customer service are met

The Candidate:

MUST have a minimum of 1-3 years' employment experience within an IT support role and be able to:

  • Support client systems, service and deploy computer equipment.
  • Must have experience of configuration and build of desktops/laptops
  • Microsoft OS and Office365 experience
  • Hands on experience fixing various hardware
  • Strong communication and customer service skills

If you are interested in this vacancy, please click apply

IT Support Technician
  • Hereford, Herefordshire
  • £130/day
    • Contract
  • 03 Mar 2020

Concept Resourcing are currently looking to recruit an experienced IT Support Technician for a client in Hereford.

Package information:

  • ASAP start
  • 6 month contract
  • Mon - Fri
  • £130 per day (paid via umbrella company)

The Role:

Will involve the following tasks:

  • Undertake day to day operational work onsite working on various hardware
  • Deskside support for users
  • Desktop build and support
  • Hardware break FIX
  • Network support
  • Ensure high levels of customer service are met

The Candidate:

MUST have a minimum of 1-3 years' employment experience within an IT support role and be able to:

  • Support client systems, service and deploy computer equipment.
  • Must have experience of configuration and build of desktops/laptops
  • Microsoft OS and Office365 experience
  • Hands on experience fixing various hardware
  • Strong communication and customer service skills

If you are interested in this vacancy, please click apply

Software Tester
  • UB8, Uxbridge, Greater London
    • Contract
  • 03 Mar 2020

Software Tester

Location: Uxbridge, Hillingdon
Salary: £55,000 pa, FTE
Contract: Full Time, 6-month fixed term Contract

The team at Quality Compliance Systems (QCS) seeks a Software Tester to assist with:

Breaking our software and enabling our Development team to FIX it.

Working with our Product Owner, Product Designer, Scrum Master and Business Analyst on creating, refining and maturing acceptance criteria, test cases and test suites.

Building a Quality Assurance capability within QCS. Currently, our QA process is inconsistent and leads to an unacceptable number of escaped defects.

We would like someone who:

  • Enjoys breaking things. Hopefully you’re the kind of person who thinks up a decision table to spot the logical dead ends and illegal conditions when you are standing in line at a coffee shop deciding what to order.
  • Is a critical thinker. You should be habitually inquisitive because the more you know, the more value you can bring to the testing process. You should be the kind of person who asks, “what can go wrong here?”, “how exactly does this work?”, “why is this feature designed in this way and not another way?”
  • Is well informed - you need to understand the big picture of the process of software development.
  • Is trustful of reason. Software testing is an engineering discipline and all decisions a professional tester makes must be based on rational analysis, logic, facts, data and numbers. Not on wishful thinking.
  • Makes the occasional mistake or misjudgement, provided that we learn from the experience. We know we aren’t perfect and that our route to success leads in trialling what works and what doesn’t. We always intend to give our colleagues the environment where they can trial the ideas needed to succeed.

The Software Tester is a crucial component of software delivery at Quality Compliance Systems (QCS), at their very root they are testers and problem solvers. Working closely with our internal team as well as our offshore development team they form the first line in encountering any bugs, vulnerabilities, security concerns or anything which may cause a poor user experience. Using great communication skills to succinctly report the defect back to relevant parties, the Software Tester will then return to their main duty; trying to break things.

They will have:

  • Knowledge of full SDLC and Scrum as an Agile methodology.
  • Strong software testing experience including manual and automation testing techniques.
  • Understanding of C# code (ability to read and understand, the Software Tester is not required nor expected to produce code although it is highly advantageous).
  • Understanding of SQL and ability to write basic database queries.
  • Grasp of relational database concepts.
  • Ability to analyse and understand requirements, identify testable conditions and write concise test cases.
  • Concise, succinct and articulate.
  • Good working knowledge of testing both Browser based applications and Mobile Apps.
  • Experience of testing RESTful services either manually or by using tools such as Postman or an equivalent.
  • Experience of Azure DevOps, Jira or an equivalent.
  • Nice to have – Relevant ISTQB qualification(s) or equivalent.

The Software Tester is a Contracting role for the duration of 6 months based at our office in Uxbridge UB8.

At QCS we have a culture we are proud of. A set of values that are shared by everyone in the company. These values are what got us to where we are, from a £30k a year business, into a business that supports thousands of care providers across the UK. They are also the values that will help us achieve our long-term goal of helping 3 million people a day enjoy a better quality of life.

We believe everything we do should revolve around these core values:

Do the Right Thing - Make it Better - Play for the Team - Get it Done !

QCS is an Investors in People Silver Award winning company. Learn more about us, our values and the value we place in our Team - view our video work-with-us/

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV and cover letter, explaining why you are a good fit for this role.

No Agencies Please.

Software Tester
  • UB8, Uxbridge, Greater London
    • Contract
  • 03 Mar 2020

Software Tester

Location: Uxbridge, Hillingdon
Salary: £55,000 pa, FTE
Contract: Full Time, 6-month fixed term Contract

The team at Quality Compliance Systems (QCS) seeks a Software Tester to assist with:

Breaking our software and enabling our Development team to FIX it.

Working with our Product Owner, Product Designer, Scrum Master and Business Analyst on creating, refining and maturing acceptance criteria, test cases and test suites.

Building a Quality Assurance capability within QCS. Currently, our QA process is inconsistent and leads to an unacceptable number of escaped defects.

We would like someone who:

  • Enjoys breaking things. Hopefully you’re the kind of person who thinks up a decision table to spot the logical dead ends and illegal conditions when you are standing in line at a coffee shop deciding what to order.
  • Is a critical thinker. You should be habitually inquisitive because the more you know, the more value you can bring to the testing process. You should be the kind of person who asks, “what can go wrong here?”, “how exactly does this work?”, “why is this feature designed in this way and not another way?”
  • Is well informed - you need to understand the big picture of the process of software development.
  • Is trustful of reason. Software testing is an engineering discipline and all decisions a professional tester makes must be based on rational analysis, logic, facts, data and numbers. Not on wishful thinking.
  • Makes the occasional mistake or misjudgement, provided that we learn from the experience. We know we aren’t perfect and that our route to success leads in trialling what works and what doesn’t. We always intend to give our colleagues the environment where they can trial the ideas needed to succeed.

The Software Tester is a crucial component of software delivery at Quality Compliance Systems (QCS), at their very root they are testers and problem solvers. Working closely with our internal team as well as our offshore development team they form the first line in encountering any bugs, vulnerabilities, security concerns or anything which may cause a poor user experience. Using great communication skills to succinctly report the defect back to relevant parties, the Software Tester will then return to their main duty; trying to break things.

They will have:

  • Knowledge of full SDLC and Scrum as an Agile methodology.
  • Strong software testing experience including manual and automation testing techniques.
  • Understanding of C# code (ability to read and understand, the Software Tester is not required nor expected to produce code although it is highly advantageous).
  • Understanding of SQL and ability to write basic database queries.
  • Grasp of relational database concepts.
  • Ability to analyse and understand requirements, identify testable conditions and write concise test cases.
  • Concise, succinct and articulate.
  • Good working knowledge of testing both Browser based applications and Mobile Apps.
  • Experience of testing RESTful services either manually or by using tools such as Postman or an equivalent.
  • Experience of Azure DevOps, Jira or an equivalent.
  • Nice to have – Relevant ISTQB qualification(s) or equivalent.

The Software Tester is a Contracting role for the duration of 6 months based at our office in Uxbridge UB8.

At QCS we have a culture we are proud of. A set of values that are shared by everyone in the company. These values are what got us to where we are, from a £30k a year business, into a business that supports thousands of care providers across the UK. They are also the values that will help us achieve our long-term goal of helping 3 million people a day enjoy a better quality of life.

We believe everything we do should revolve around these core values:

Do the Right Thing - Make it Better - Play for the Team - Get it Done !

QCS is an Investors in People Silver Award winning company. Learn more about us, our values and the value we place in our Team - view our video work-with-us/

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV and cover letter, explaining why you are a good fit for this role.

No Agencies Please.

Application Support Engineer Fintech
  • City of London, Greater London
  • £45,000 - £65,000/annum 10-20% Bonus + Pension + Benefits
    • Permanent
  • 03 Mar 2020

Our client is a leading and long-established Fintech / Financial Services vendor who counts the world’s leading investment banks and hedge funds amongst their clients. Due to continued organic growth, the need has arisen to hire an additional Application Support Production Engineer to complement their existing team. 

The tech stack consists of Linux, Apache, and MySQL with the core of the system coded in OO Perl. You will be fully trained to understand the bespoke applications and business in depth.

You will be working on 2nd and 3rd line support issues, production issues and client integrations tickets, increasing your technical and business skills. You will be able to work with our software’s base code, test and release your code and system changes to Production.

The applications delivering the services have significant server-based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet, via an interactive user interface.

This is a unique opportunity to join a relatively small company at the point where an Application and Production Support Analyst is required to help the team grow more and handle more complicated and advanced production issues and tickets. You will guide and help other Support members to increase their skills and improve the overall performance and knowledge of the team.

As the company and client services grow, more and new Products are handed over from Development to Support. You will be responsible for understanding and transferring the knowledge to the rest of the team. For existing products already handed over to Support, you will be responsible for creating any missing documentation, fill out any gaps in the knowledge of

these Products and train the other Support member to increase the level of Support the team can currently provide. This role will give you the opportunity to go one step further in your career and become an expert in the Support field, becoming the go to person for production resolution. You will work closely with the development teams to understand in depth the products they have built.

KEY RESPONSIBILITIES: Application Support Engineer Fintech

•Be able to investigate and resolve complex level 2 and 3 Production issues impacting internal systems and clients

•Work independently, prioritise and handoff if necessary, to other teams

•Triage tickets to the rest of the Support team based on complexity

•Report common issues, analyse the root cause and prevent them from reoccurring, ideally with minimum interaction from the development team

•Responsive on time to internal and external client queries and support level 1,2 and 3 tickets

•Enjoy working within a team, taking ownership, guiding the rest of support team

•Work independently on boarding of new services for new and existing clients

•Updating system configuration across environments

•Automate whenever possible

•Take initiative, propose solutions, permanently FIX recurring issues

•Discuss resolution with other team members to increase the knowledge and skills of the team

•Suggesting improvements to the production service, team effectiveness and work on making the improvements happen

•Use the in-house-built monitoring system, understand in depth how it works and work in resolving any issue that may appear

•Make improvements to existing alerts or add new alerts by making changes to the monitoring system’s base code and configuration

•Identify data in the database or other parts of the system that should be regularly monitored to ensure uninterrupted service for clients

•Improve the level of support the team can currently provide in currently supported Products

•Ensure new Products are handed over to Support efficiently with enough documentation and monitoring

•Participate in Client Service and Technology meetings

•Handle production incidents and problem management activities related to an incident

•Chair incident review meetings, propose action points or discuss with other developers and products owners mutually agreed action points

•Follow up on the agreed actions of incidents or even resolve them with minimum help from the development team

•Take ownership of various task of the Support team and provide regular updates to the Tech Support Lead

•Discuss with the Tech Support Lead possible improvements in day to day work, efficiency and effectiveness

•Work closely with the Tech Support Lead and sharing responsibilities whenever necessary

•Coordinate regular DC failover tests, report any issues may appear and ensure they are resolved on time

KEY SKILLS / EXPERIENCE REQUIRED: Application Support Engineer Fintech

•Very good Unix/Linux, SQL knowledge to be able to work on daily Production issues

•Ability to apply previous support experience in a fast-paced environment

•Highly motivated, punctual, organised, responsible

•Able to troubleshoot and resolve complex problems

•Ability to understand quickly and in-depth big complex systems

•Able to prioritise and triage support issues and tickets based on complexity

•Ability to guide and train the support team and communicate effectively, especially during incidents

•Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users

•Able to gather technical or business knowledge from various development and business teams, document them, understand them in depth and transfer this knowledge to the rest of the Support team

•Knowledge of encryption protocols, tools and browser security

•Minimum technical training required to be able to support our systems

•Self-motivated

•Confident contacting clients

•Knowledge of file transfer protocols (i.e. FTP/SFTP)

•Experience with networking and firewalls

•Previous experience in monitoring tools

DESIRABLE SKILLS: Application Support Engineer Fintech

•Development experience

•Perl programming knowledge

•Business knowledge of financial products

•Message MQ, Kafka, JVM, Scala

Application Support Production Engineer 

Application Support Engineer Fintech
  • City of London, Greater London
  • £45,000 - £65,000/annum 10-20% Bonus + Pension + Benefits
    • Permanent
  • 03 Mar 2020

Our client is a leading and long-established Fintech / Financial Services vendor who counts the world’s leading investment banks and hedge funds amongst their clients. Due to continued organic growth, the need has arisen to hire an additional Application Support Production Engineer to complement their existing team. 

The tech stack consists of Linux, Apache, and MySQL with the core of the system coded in OO Perl. You will be fully trained to understand the bespoke applications and business in depth.

You will be working on 2nd and 3rd line support issues, production issues and client integrations tickets, increasing your technical and business skills. You will be able to work with our software’s base code, test and release your code and system changes to Production.

The applications delivering the services have significant server-based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet, via an interactive user interface.

This is a unique opportunity to join a relatively small company at the point where an Application and Production Support Analyst is required to help the team grow more and handle more complicated and advanced production issues and tickets. You will guide and help other Support members to increase their skills and improve the overall performance and knowledge of the team.

As the company and client services grow, more and new Products are handed over from Development to Support. You will be responsible for understanding and transferring the knowledge to the rest of the team. For existing products already handed over to Support, you will be responsible for creating any missing documentation, fill out any gaps in the knowledge of

these Products and train the other Support member to increase the level of Support the team can currently provide. This role will give you the opportunity to go one step further in your career and become an expert in the Support field, becoming the go to person for production resolution. You will work closely with the development teams to understand in depth the products they have built.

KEY RESPONSIBILITIES: Application Support Engineer Fintech

•Be able to investigate and resolve complex level 2 and 3 Production issues impacting internal systems and clients

•Work independently, prioritise and handoff if necessary, to other teams

•Triage tickets to the rest of the Support team based on complexity

•Report common issues, analyse the root cause and prevent them from reoccurring, ideally with minimum interaction from the development team

•Responsive on time to internal and external client queries and support level 1,2 and 3 tickets

•Enjoy working within a team, taking ownership, guiding the rest of support team

•Work independently on boarding of new services for new and existing clients

•Updating system configuration across environments

•Automate whenever possible

•Take initiative, propose solutions, permanently FIX recurring issues

•Discuss resolution with other team members to increase the knowledge and skills of the team

•Suggesting improvements to the production service, team effectiveness and work on making the improvements happen

•Use the in-house-built monitoring system, understand in depth how it works and work in resolving any issue that may appear

•Make improvements to existing alerts or add new alerts by making changes to the monitoring system’s base code and configuration

•Identify data in the database or other parts of the system that should be regularly monitored to ensure uninterrupted service for clients

•Improve the level of support the team can currently provide in currently supported Products

•Ensure new Products are handed over to Support efficiently with enough documentation and monitoring

•Participate in Client Service and Technology meetings

•Handle production incidents and problem management activities related to an incident

•Chair incident review meetings, propose action points or discuss with other developers and products owners mutually agreed action points

•Follow up on the agreed actions of incidents or even resolve them with minimum help from the development team

•Take ownership of various task of the Support team and provide regular updates to the Tech Support Lead

•Discuss with the Tech Support Lead possible improvements in day to day work, efficiency and effectiveness

•Work closely with the Tech Support Lead and sharing responsibilities whenever necessary

•Coordinate regular DC failover tests, report any issues may appear and ensure they are resolved on time

KEY SKILLS / EXPERIENCE REQUIRED: Application Support Engineer Fintech

•Very good Unix/Linux, SQL knowledge to be able to work on daily Production issues

•Ability to apply previous support experience in a fast-paced environment

•Highly motivated, punctual, organised, responsible

•Able to troubleshoot and resolve complex problems

•Ability to understand quickly and in-depth big complex systems

•Able to prioritise and triage support issues and tickets based on complexity

•Ability to guide and train the support team and communicate effectively, especially during incidents

•Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users

•Able to gather technical or business knowledge from various development and business teams, document them, understand them in depth and transfer this knowledge to the rest of the Support team

•Knowledge of encryption protocols, tools and browser security

•Minimum technical training required to be able to support our systems

•Self-motivated

•Confident contacting clients

•Knowledge of file transfer protocols (i.e. FTP/SFTP)

•Experience with networking and firewalls

•Previous experience in monitoring tools

DESIRABLE SKILLS: Application Support Engineer Fintech

•Development experience

•Perl programming knowledge

•Business knowledge of financial products

•Message MQ, Kafka, JVM, Scala

Application Support Production Engineer 

IoT Full Stack Developer
  • Bangor, Gwynedd
  • £33,635 – £36,761 per annum
    • Temp
  • 03 Mar 2020
FIX-text job-description">

IoT Full Stack Developer
£33,635 – £36,761 per annum

What you’ll do

We require an individual who can design and produce a dynamic dashboard & alerting system, populated via a LoRaWAN network of gateways, as a service that will run under a common cloud-based platform such as AWS or Azure.

The main job of the platform should cover the following:

  • Collect and store data points from sensors via ‘The Things’ network
  • Analyse and group data into logical entities
  • Display collected data in a dashboard using appropriate graphical representations
  • Allow hierarchical grouping of sensors into company, assets, sub assets
  • Alert users / groups when trigger points are reached
  • Scheduling actions to perform on microcontrollers & actuators
  • Asset tracking, graphical representation of where each sensor is located

What we’re looking for

We are looking for an enthusiastic individual who thrives on working to demanding deadlines, possesses a ‘can-do’ attitude, has a creative mind and high level of energy.

The role is for an initial fixed term period up to the end of March 2021. Number of days worked can be discussed with the successful candidate with options open for carrying out the role as either full or part time with expected milestone outputs to be agreed upon commencement.

The ability to communicate effectively in Welsh is desirable for this role.

For more information, please see our website, by clicking apply.

Closing date: 19 March 2020

 

Datblygwr Stac Llawn IoT
£33,635 – £36,761 y flwyddyn

Beth fyddwch chi’n ei wneud?

Rydym yn chwilio am unigolyn sy'n gallu dylunio a chynhyrchu dangosfwrdd a system rhybuddio ddeinamig, wedi'i phoblogi trwy rwydwaith o byrth LoRaWAN, fel gwasanaeth a fydd yn rhedeg o dan blatfform cyffredin yn y cwmwl fel AWS neu Azure.

Dylai prif swydd y platfform gwmpasu'r canlynol:

  • Casglu a storio pwyntiau data o synwyryddion trwy rwydwaith ‘The Things’
  • Dadansoddi a grwpio data i endidau rhesymegol
  • Arddangos data a gasglwyd mewn dangosfwrdd gan ddefnyddio cynrychioliadau graffigol priodol
  • Caniatáu grwpio synwyryddion hierarchaidd yn gwmni, asedau, is-asedau
  • Rhybuddio defnyddwyr / grwpiau pan maent yn cyrraedd pwyntiau sbarduno
  • Trefnu camau i'w perfformio ar ficroreolyddion ac actiwadyddion
  • Olrhain asedau, cynrychiolaeth graffigol o leoliad pob synhwyrydd

Yr hyn rydyn ni'n chwilio amdano Rydym yn chwilio am unigolyn brwdfrydig sy’n ffynnu ar weithio i derfynau amser tynn, yn meddu ar agwedd ‘gallu-gwneud’, sydd â meddwl creadigol a llawer iawn o egni.

Mae'r rôl am gyfnod penodol cychwynnol tan hyd at ddiwedd Mawrth 2021. Gellir trafod nifer y diwrnodau gwaith gyda'r ymgeisydd llwyddiannus gydag opsiynau ar agor ar gyfer cyflawni'r rôl naill ai'n llawn amser neu'n rhan amser gyda'r allbwn disgwyliedig i'w gytuno wrth gychwyn.

Mae’r gallu i gyfathrebu’n effeithiol yn y Gymraeg yn ddymunol ar gyfer y swydd hon.

Am fwy o wybodaeth, ewch i’n gwefan, www.adra.co.uk

Dyddiad Cau: 19 Mawrth 2020

IoT Full Stack Developer
  • Bangor, Gwynedd
  • £33,635 – £36,761 per annum
    • Temp
  • 03 Mar 2020
FIX-text job-description">

IoT Full Stack Developer
£33,635 – £36,761 per annum

What you’ll do

We require an individual who can design and produce a dynamic dashboard & alerting system, populated via a LoRaWAN network of gateways, as a service that will run under a common cloud-based platform such as AWS or Azure.

The main job of the platform should cover the following:

  • Collect and store data points from sensors via ‘The Things’ network
  • Analyse and group data into logical entities
  • Display collected data in a dashboard using appropriate graphical representations
  • Allow hierarchical grouping of sensors into company, assets, sub assets
  • Alert users / groups when trigger points are reached
  • Scheduling actions to perform on microcontrollers & actuators
  • Asset tracking, graphical representation of where each sensor is located

What we’re looking for

We are looking for an enthusiastic individual who thrives on working to demanding deadlines, possesses a ‘can-do’ attitude, has a creative mind and high level of energy.

The role is for an initial fixed term period up to the end of March 2021. Number of days worked can be discussed with the successful candidate with options open for carrying out the role as either full or part time with expected milestone outputs to be agreed upon commencement.

The ability to communicate effectively in Welsh is desirable for this role.

For more information, please see our website, by clicking apply.

Closing date: 19 March 2020

 

Datblygwr Stac Llawn IoT
£33,635 – £36,761 y flwyddyn

Beth fyddwch chi’n ei wneud?

Rydym yn chwilio am unigolyn sy'n gallu dylunio a chynhyrchu dangosfwrdd a system rhybuddio ddeinamig, wedi'i phoblogi trwy rwydwaith o byrth LoRaWAN, fel gwasanaeth a fydd yn rhedeg o dan blatfform cyffredin yn y cwmwl fel AWS neu Azure.

Dylai prif swydd y platfform gwmpasu'r canlynol:

  • Casglu a storio pwyntiau data o synwyryddion trwy rwydwaith ‘The Things’
  • Dadansoddi a grwpio data i endidau rhesymegol
  • Arddangos data a gasglwyd mewn dangosfwrdd gan ddefnyddio cynrychioliadau graffigol priodol
  • Caniatáu grwpio synwyryddion hierarchaidd yn gwmni, asedau, is-asedau
  • Rhybuddio defnyddwyr / grwpiau pan maent yn cyrraedd pwyntiau sbarduno
  • Trefnu camau i'w perfformio ar ficroreolyddion ac actiwadyddion
  • Olrhain asedau, cynrychiolaeth graffigol o leoliad pob synhwyrydd

Yr hyn rydyn ni'n chwilio amdano Rydym yn chwilio am unigolyn brwdfrydig sy’n ffynnu ar weithio i derfynau amser tynn, yn meddu ar agwedd ‘gallu-gwneud’, sydd â meddwl creadigol a llawer iawn o egni.

Mae'r rôl am gyfnod penodol cychwynnol tan hyd at ddiwedd Mawrth 2021. Gellir trafod nifer y diwrnodau gwaith gyda'r ymgeisydd llwyddiannus gydag opsiynau ar agor ar gyfer cyflawni'r rôl naill ai'n llawn amser neu'n rhan amser gyda'r allbwn disgwyliedig i'w gytuno wrth gychwyn.

Mae’r gallu i gyfathrebu’n effeithiol yn y Gymraeg yn ddymunol ar gyfer y swydd hon.

Am fwy o wybodaeth, ewch i’n gwefan, www.adra.co.uk

Dyddiad Cau: 19 Mawrth 2020

ICT Technician
  • Waltham Cross, EN7 5FB
  • Competitive
    • Permanent
  • 03 Mar 2020
FIX-text job-description">

ST  MARY’S  HIGH  SCHOOL

Post Title:              Senior ICT Technician

Hours:                   37 hours per week full-time

Grade:                   H6 (14-19)

Responsible to:     ICT Manager

Personal and Professional Standards

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All staff are to:

  • Support the aims and ethos of the school
  • Have regard to the Church of England character of the school and not to do anything in any way contrary to the interest of its foundation
  • Set a good example in professional dress and appearance, punctuality and attendance
  • Take responsibility for personal development and training as a consequence of the performance review cycle
  • Attend team and staff meetings as appropriate, contributing actively whenever possible
  • Provide a courteous, prompt and polite service to all members of the school community, including parents/carers, students, all staff, contractors and suppliers and other visitors
  • Actively contribute to the school’s mission statement by forming positive relationships within the school’s community and working collaboratively and in good humour with other colleagues as appropriate or when directed
  • Be aware and comply with all relevant policies and procedures within the school, particularly those relating to child protection, equality, health and safety and confidentiality. It is the duty of all colleagues to report breaches of school policies or procedures to the Headteacher

Job Purpose

  • To deputise for the ICT Manager and be responsible for day to day ICT operations in their absence.
  • To line manage and co-ordinate the work of any IT Technicians/IT Apprentices/student placements as required
  • To contribute to strategic decision making in relation to ICT. 
  • To check and maintain the school’s ICT resource for safe, effective use by students and staff
  • To keep appropriate records of hardware and software
  • To maintain and repair ICT equipment and record support requests and actions taken
  • To assist in maintaining all software applications used in school, both curriculum and administrative including the school’s MIS system
  • To implement procedures and provide technical support in line with the school’s ICT support service definition
  • Create, maintain and run computer programs (scripts) to increase the efficiency of network administration
  • To ensure the security and integrity of the network
  • To assist in advising on and organising all hardware purchasing to ensure maximum effectiveness and value for money;
  • To set up ICT resources and equipment for school activities and events
  • To support and advise students and staff in the appropriate use of ICT
  • To assist in ensuring that legal and contractual obligations relating to ICT resources, systems and services are met including GDPR.
  • To support, maintain and develop software involved in information provision to parent/carers eg Show My Homework, SIMS etc

The installation and maintenance of the school’s ICT resources

Desktop & Application Support

  • Perform basic PC hardware repairs and upgrades.
  • To regularly check the functionality of all classroom ICT equipment and take appropriate action
  • Maintain common hardware found in school; install applications and trouble-shoot basic problems.
  • Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network support

  • Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
  • Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
  • Provide technical support on the school’s intranet and web site
  • Create, maintain and run computer programs (scripts) to increase the efficiency of network administration when required eg

             - ID creation

             - User password management

    - server monitoring

             - searching for, and managed archival of, ex-student IDs

             - management of controlled assessments.

  • Create, maintain and run computer programs (scripts) to increase the efficiency of Office 365 administration when required eg

             - ID creation

             - User password management

    - server monitoring

             - searching for, and managed archival of, ex-student IDs

             - management of controlled assessments.

Health & Safety

  • Carry out basic safety checks.
  • Follow relevant H&S procedures and raise awareness amongst staff, students and other users.

The support and management of the school’s ICT service

Configuration & Installation

  • Follow acceptance test procedures for new ICT equipment.
  • Update records of installed hardware and software; maintain a software library and store original copies of installed applications
  • To undertake complex desktop / laptop and network repairs and diagnostics

Communication and Information Systems

  • To maintain, repair and assist in the development of the School’s:

 -  electronic signage system

 -  IP telephone system

 -  mobile phone devices/system

 -  e-mail system

 -  WIFI / Mobile solutions

Continuity, Maintenance & Security

  • To security mark all new IT equipment and check that it has been received in working order. To provide information to the Finance Office for recording on the equipment register
  • Investigate incidents of damage to ICT equipment with the aid of surveillance equipment and take appropriate action.
  • Follow routine maintenance procedures.
  • Follow school backup, virus protection and security procedures.

Support Request Management

  • Record accurately support requests and outcomes
  • To set up ICT resources and equipment for curriculum use, school activities and events
  • Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

Logistics, Administration and Other

  • To help maintain an accurate asset record of all ICT equipment and a log of all software licenses.
  • To notify Finance before any disposal of equipment for recording in the equipment register 
  • To order stationery, hardware and software for the ICT department.
  • To liaise with the ICT Manager and external agencies such as Herts County Council, IT support companies and computer manufacturers as required.
  • Provide support and develop special analysis reports for staff.
  • To meet the requests from staff for the use of portable devices including transportation and deployment of mobile computer and iPad storage cabinets.
  • Provide support, setup and run IT equipment during school events eg Act of Worships/Assemblies; productions, Secondary Transfer etc
  • To provide CCTV footage as requested for internal and external use eg requests by the Police
  • To maintain and develop photocopying and printing processes including scanning in a cost effective manner
  • To assist the ICT Manager with ICT procurement in association with Finance.

Educational Support

  • Provide support and assist in developing lesson plans and learning aids for the staff and students.
  • Undertake task to facilitate the delivery of the curriculum eg transfer pictures and movies from iPads.

The development of the school’s ICT service

Strategy & Planning

  • Identify possible ICT requirements and solutions.

Budget & Team Responsibilities

  • Work as part of a team and adopt flexible working practices.
  • To provide ICT support at school events outside of normal hours (extra payments  will be made) eg Secondary Transfer Evening, Prize Giving etc

Postholder’s Requirements

  • Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities to maintain your own professional development
  • Support staff and students in the use of ICT resources through direct interaction and by producing simple help sheets.
  • Make routine contacts with external contractors and suppliers.
  • Attend and support staff training sessions, to increase personal understanding of how ICT is used in specific contexts.

Safeguarding

  • To take responsibility for promoting and safeguarding the welfare of children and young persons
  • The post holder will be expected to carry out such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ICT Technician
  • Waltham Cross, EN7 5FB
  • Competitive
    • Permanent
  • 03 Mar 2020
FIX-text job-description">

ST  MARY’S  HIGH  SCHOOL

Post Title:              Senior ICT Technician

Hours:                   37 hours per week full-time

Grade:                   H6 (14-19)

Responsible to:     ICT Manager

Personal and Professional Standards

The school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All staff are to:

  • Support the aims and ethos of the school
  • Have regard to the Church of England character of the school and not to do anything in any way contrary to the interest of its foundation
  • Set a good example in professional dress and appearance, punctuality and attendance
  • Take responsibility for personal development and training as a consequence of the performance review cycle
  • Attend team and staff meetings as appropriate, contributing actively whenever possible
  • Provide a courteous, prompt and polite service to all members of the school community, including parents/carers, students, all staff, contractors and suppliers and other visitors
  • Actively contribute to the school’s mission statement by forming positive relationships within the school’s community and working collaboratively and in good humour with other colleagues as appropriate or when directed
  • Be aware and comply with all relevant policies and procedures within the school, particularly those relating to child protection, equality, health and safety and confidentiality. It is the duty of all colleagues to report breaches of school policies or procedures to the Headteacher

Job Purpose

  • To deputise for the ICT Manager and be responsible for day to day ICT operations in their absence.
  • To line manage and co-ordinate the work of any IT Technicians/IT Apprentices/student placements as required
  • To contribute to strategic decision making in relation to ICT. 
  • To check and maintain the school’s ICT resource for safe, effective use by students and staff
  • To keep appropriate records of hardware and software
  • To maintain and repair ICT equipment and record support requests and actions taken
  • To assist in maintaining all software applications used in school, both curriculum and administrative including the school’s MIS system
  • To implement procedures and provide technical support in line with the school’s ICT support service definition
  • Create, maintain and run computer programs (scripts) to increase the efficiency of network administration
  • To ensure the security and integrity of the network
  • To assist in advising on and organising all hardware purchasing to ensure maximum effectiveness and value for money;
  • To set up ICT resources and equipment for school activities and events
  • To support and advise students and staff in the appropriate use of ICT
  • To assist in ensuring that legal and contractual obligations relating to ICT resources, systems and services are met including GDPR.
  • To support, maintain and develop software involved in information provision to parent/carers eg Show My Homework, SIMS etc

The installation and maintenance of the school’s ICT resources

Desktop & Application Support

  • Perform basic PC hardware repairs and upgrades.
  • To regularly check the functionality of all classroom ICT equipment and take appropriate action
  • Maintain common hardware found in school; install applications and trouble-shoot basic problems.
  • Detect, diagnose and resolve PC, peripheral and application errors.

Server & Network support

  • Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software.
  • Perform routine tasks to maintain user accounts and permissions, including implementing disk space and printer quota policies.
  • Provide technical support on the school’s intranet and web site
  • Create, maintain and run computer programs (scripts) to increase the efficiency of network administration when required eg

             - ID creation

             - User password management

    - server monitoring

             - searching for, and managed archival of, ex-student IDs

             - management of controlled assessments.

  • Create, maintain and run computer programs (scripts) to increase the efficiency of Office 365 administration when required eg

             - ID creation

             - User password management

    - server monitoring

             - searching for, and managed archival of, ex-student IDs

             - management of controlled assessments.

Health & Safety

  • Carry out basic safety checks.
  • Follow relevant H&S procedures and raise awareness amongst staff, students and other users.

The support and management of the school’s ICT service

Configuration & Installation

  • Follow acceptance test procedures for new ICT equipment.
  • Update records of installed hardware and software; maintain a software library and store original copies of installed applications
  • To undertake complex desktop / laptop and network repairs and diagnostics

Communication and Information Systems

  • To maintain, repair and assist in the development of the School’s:

 -  electronic signage system

 -  IP telephone system

 -  mobile phone devices/system

 -  e-mail system

 -  WIFI / Mobile solutions

Continuity, Maintenance & Security

  • To security mark all new IT equipment and check that it has been received in working order. To provide information to the Finance Office for recording on the equipment register
  • Investigate incidents of damage to ICT equipment with the aid of surveillance equipment and take appropriate action.
  • Follow routine maintenance procedures.
  • Follow school backup, virus protection and security procedures.

Support Request Management

  • Record accurately support requests and outcomes
  • To set up ICT resources and equipment for curriculum use, school activities and events
  • Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.

Logistics, Administration and Other

  • To help maintain an accurate asset record of all ICT equipment and a log of all software licenses.
  • To notify Finance before any disposal of equipment for recording in the equipment register 
  • To order stationery, hardware and software for the ICT department.
  • To liaise with the ICT Manager and external agencies such as Herts County Council, IT support companies and computer manufacturers as required.
  • Provide support and develop special analysis reports for staff.
  • To meet the requests from staff for the use of portable devices including transportation and deployment of mobile computer and iPad storage cabinets.
  • Provide support, setup and run IT equipment during school events eg Act of Worships/Assemblies; productions, Secondary Transfer etc
  • To provide CCTV footage as requested for internal and external use eg requests by the Police
  • To maintain and develop photocopying and printing processes including scanning in a cost effective manner
  • To assist the ICT Manager with ICT procurement in association with Finance.

Educational Support

  • Provide support and assist in developing lesson plans and learning aids for the staff and students.
  • Undertake task to facilitate the delivery of the curriculum eg transfer pictures and movies from iPads.

The development of the school’s ICT service

Strategy & Planning

  • Identify possible ICT requirements and solutions.

Budget & Team Responsibilities

  • Work as part of a team and adopt flexible working practices.
  • To provide ICT support at school events outside of normal hours (extra payments  will be made) eg Secondary Transfer Evening, Prize Giving etc

Postholder’s Requirements

  • Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities to maintain your own professional development
  • Support staff and students in the use of ICT resources through direct interaction and by producing simple help sheets.
  • Make routine contacts with external contractors and suppliers.
  • Attend and support staff training sessions, to increase personal understanding of how ICT is used in specific contexts.

Safeguarding

  • To take responsibility for promoting and safeguarding the welfare of children and young persons
  • The post holder will be expected to carry out such other duties as reasonably correspond to the general character of the post and are commensurate with its level of responsibility.