My client is a global leader for research and education in technology and management, offering superb opportunities for Service Desk Analysts, joining the technical service desk team providing internal support and advice on a wide range of complex IT services

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service.  The successful candidate will be a skilled problem solver and find reward in helping users resolve their issues.  There is an excellent career structure and reward package available including an attractive remuneration structure and benefits.

This is busy desk with c 3,000 calls/emails/walk ups per month.  Given the broad and complex nature of the IT environment the role will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Key Deliverables

• Supporting PCs (Windows and Linux), mobile devices, desktop telephony, hardware, web/video conferencing, and user access problems. 
• Diagnose and resolve complex IT issues and requests, including technical support for BYOD environment
• Liaising with internal and external departments to provide incident resolution.
• Logging and managing all calls – working to SLAs, escalation where required and keeping the customer informed
• Building laptops / PCs
• Assisting with the implementation and testing of changes to the desktop environment.
• Contributing to the Knowledge Base and knowledge transfer

Responsibilities

• Analysing customer requirements, diagnosing problems, recommending the most appropriate course of action to customers and applying technical fixes or undertaking more technical investigations.
• Plan and prioritise own work activities to ensure service objectives and targets are met.
• Provide the customer with appropriate advice/resolution.
• Arrange and schedule visits to customers when necessary
• Attend specific project meetings to represent the Service Desk
• To understand the impact of technology within the organisation and to advise users on options available in order to meet their (technical) needs
• Liaising with 3rd party suppliers

Experience required

• Minimum of two years’ experience in a technical support environment
• Significant experience in a customer service role.
• Excellent relationship and stakeholder management skills
• Passion for delivering a high quality customer service experience and ongoing service development
• Able to work own initiative and work without supervision
• Manage conflicting priorities
• Well-developed analytical and problem solving skills
• Strong interpersonal and  proven communication skills
• Proactive team player with an enthusiasm for problem solving, planning and prioritising a complex and varied workload.
• Possess the confidence to deal with difficult situations, capable of engaging and building rapport

Good to have but not essential…

• Professional qualifications such as SDI Analyst or ITIL Foundation / ITIL knowledge
• Experience with using Service Management systems to record and track call history

If you are an experienced technical support professional with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!  For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools.  On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.  Applicants must be eligible to live and work in the UK to apply for this role

My client is a global leader for research and education in technology and management, offering superb opportunities for Service Desk Analysts, joining the technical service desk team providing internal support and advice on a wide range of complex IT services

Key to this role is the ability to use your excellent interpersonal and communication skills to deliver superb levels of customer service.  The successful candidate will be a skilled problem solver and find reward in helping users resolve their issues.  There is an excellent career structure and reward package available including an attractive remuneration structure and benefits.

This is busy desk with c 3,000 calls/emails/walk ups per month.  Given the broad and complex nature of the IT environment the role will require dealing with a wide range of differing problems and solutions, so no two days are the same and would suit a candidate keen to avoid the mundane!

Key Deliverables

• Supporting PCs (Windows and Linux), mobile devices, desktop telephony, hardware, web/video conferencing, and user access problems. 
• Diagnose and resolve complex IT issues and requests, including technical support for BYOD environment
• Liaising with internal and external departments to provide incident resolution.
• Logging and managing all calls – working to SLAs, escalation where required and keeping the customer informed
• Building laptops / PCs
• Assisting with the implementation and testing of changes to the desktop environment.
• Contributing to the Knowledge Base and knowledge transfer

Responsibilities

• Analysing customer requirements, diagnosing problems, recommending the most appropriate course of action to customers and applying technical fixes or undertaking more technical investigations.
• Plan and prioritise own work activities to ensure service objectives and targets are met.
• Provide the customer with appropriate advice/resolution.
• Arrange and schedule visits to customers when necessary
• Attend specific project meetings to represent the Service Desk
• To understand the impact of technology within the organisation and to advise users on options available in order to meet their (technical) needs
• Liaising with 3rd party suppliers

Experience required

• Minimum of two years’ experience in a technical support environment
• Significant experience in a customer service role.
• Excellent relationship and stakeholder management skills
• Passion for delivering a high quality customer service experience and ongoing service development
• Able to work own initiative and work without supervision
• Manage conflicting priorities
• Well-developed analytical and problem solving skills
• Strong interpersonal and  proven communication skills
• Proactive team player with an enthusiasm for problem solving, planning and prioritising a complex and varied workload.
• Possess the confidence to deal with difficult situations, capable of engaging and building rapport

Good to have but not essential…

• Professional qualifications such as SDI Analyst or ITIL Foundation / ITIL knowledge
• Experience with using Service Management systems to record and track call history

If you are an experienced technical support professional with excellent interpersonal skills and a thorough, methodical and flexible approach, then we need to talk!  For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools.  On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.  Applicants must be eligible to live and work in the UK to apply for this role

Magento Developer - Up to £45,000

Master of Magento? Or just excited about Ecommerce? - Either way, this is an opportunity to continue using Magento or even gain some desired exposure.

You'll be an experienced PHP developer with knowledge of Magento. Our client is happy to offer training and the opportunity to gain a certification in Magento.

Essential skills:

• Excellent commercial experience with Magento
• Excellent PHP and MSQL
• Good working knowledge of HTML, CSS and JS
• Experience of version control - Git is the preference
• Experience working in to deadlines.
• Strong communication skills
• An appetite for personal learning and development and an interest in the state and shape of the industry.

Desirable skills

• Magento Certification
• Experience of Magento EE and/or Magento 2
• Experience with other PHP frameworks - we use Laravel
• Experience of CSS preprocessors (SASS / LESS)
• Experience with unit testing frameworks
• Experience of caching solutions e.g. Redis, Memcache
• Commercial experience of systems integration via SOAP, REST, file transfer etc.
• Familiar with debugging and profiling tools e.g. Xdebug
• Familiar with packaging systems e.g. Composer
• Knowledge of virtualised or containerised environments e.g. Docker
• A good understanding of Linux-based hosting environments

Key responsibilities

Working in a professional creative environment, this role involves:

• Collaborating with members of the team
• Interpreting and helping to write requirement briefs, specifications, wireframes and designs
• Build bespoke modules or advise on off-the-shelf solutions to meet tech requirements
• Provide estimates for scope of work
• Advise account handlers and clients on solutions and practices
• Problem-solving issues on existing sites.

Our client is happy to offer up to £45,000 for the right candidate with the following benefits:

• Flexible working hours, start and finish when you choose!
• 30 days holiday
• Overtime available!
• Private Healthcare
• Dress down, relaxed culture

Sound like the right opportunity for you? Please apply below!!

Magento Developer - Up to £45,000

Master of Magento? Or just excited about Ecommerce? - Either way, this is an opportunity to continue using Magento or even gain some desired exposure.

You'll be an experienced PHP developer with knowledge of Magento. Our client is happy to offer training and the opportunity to gain a certification in Magento.

Essential skills:

• Excellent commercial experience with Magento
• Excellent PHP and MSQL
• Good working knowledge of HTML, CSS and JS
• Experience of version control - Git is the preference
• Experience working in to deadlines.
• Strong communication skills
• An appetite for personal learning and development and an interest in the state and shape of the industry.

Desirable skills

• Magento Certification
• Experience of Magento EE and/or Magento 2
• Experience with other PHP frameworks - we use Laravel
• Experience of CSS preprocessors (SASS / LESS)
• Experience with unit testing frameworks
• Experience of caching solutions e.g. Redis, Memcache
• Commercial experience of systems integration via SOAP, REST, file transfer etc.
• Familiar with debugging and profiling tools e.g. Xdebug
• Familiar with packaging systems e.g. Composer
• Knowledge of virtualised or containerised environments e.g. Docker
• A good understanding of Linux-based hosting environments

Key responsibilities

Working in a professional creative environment, this role involves:

• Collaborating with members of the team
• Interpreting and helping to write requirement briefs, specifications, wireframes and designs
• Build bespoke modules or advise on off-the-shelf solutions to meet tech requirements
• Provide estimates for scope of work
• Advise account handlers and clients on solutions and practices
• Problem-solving issues on existing sites.

Our client is happy to offer up to £45,000 for the right candidate with the following benefits:

• Flexible working hours, start and finish when you choose!
• 30 days holiday
• Overtime available!
• Private Healthcare
• Dress down, relaxed culture

Sound like the right opportunity for you? Please apply below!!

Are you a Linux professional, looking for more responsibility within an ethical company? If so, CV Screen has just the role for you.

Role Overview

We are looking for a Junior DevOps Engineer to step into a key role at a niche Charity. To lead the administration, systems integration and development. Salary just over £33,000 offered depending on experience.

You will be reporting to the Technical Director to make sure processes and deployments are in line with what they’re looking to achieve. This role is for a small charity organisation, so looking for someone that will go above and beyond and use your knowledge to give back to the community. Duties will include, manage and monitor systems and infrastructure, manage operating systems, provide support to all levels, maintain security and much more.

Client
CV Screen is recruiting for a dynamic volunteer-based charity near High Wycombe. They strive to give back as much as possible, and they want you to be a part of that!

Skills Required
The  Junior DevOps Engineer will ideally have the following experience:

Essential:

• Linux administration
• Windows administration 
• Cloud services: Azure, AWS, Google Cloud
• Python, Powershell or other scripting
• Software Deployment: Chef, Ansible

Desirable:

• Database Administration (MS SQL, MySQL, etc)
• Google Suite administration, Office 365
• Containers: Docker, Kubernetes

Location
Nr. High Wycombe  

Commutable From
Thame, Princes Risborough, Aylesbury, Oxford   

Alternate Titles:
IT Systems Administrator/Systems Engineer/IT Support Engineer/Network Support/Infrastructure Engineer/Linux Administrator 

Working Hours
Monday – Thursday (Friday, work from home benefit)
Required to attend a training day one weekend a month which can be gained back in a lieu days. 

Salary / Benefits
Just over £33,000 Depending on experience

To Apply
Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Are you a Linux professional, looking for more responsibility within an ethical company? If so, CV Screen has just the role for you.

Role Overview

We are looking for a Junior DevOps Engineer to step into a key role at a niche Charity. To lead the administration, systems integration and development. Salary just over £33,000 offered depending on experience.

You will be reporting to the Technical Director to make sure processes and deployments are in line with what they’re looking to achieve. This role is for a small charity organisation, so looking for someone that will go above and beyond and use your knowledge to give back to the community. Duties will include, manage and monitor systems and infrastructure, manage operating systems, provide support to all levels, maintain security and much more.

Client
CV Screen is recruiting for a dynamic volunteer-based charity near High Wycombe. They strive to give back as much as possible, and they want you to be a part of that!

Skills Required
The  Junior DevOps Engineer will ideally have the following experience:

Essential:

• Linux administration
• Windows administration 
• Cloud services: Azure, AWS, Google Cloud
• Python, Powershell or other scripting
• Software Deployment: Chef, Ansible

Desirable:

• Database Administration (MS SQL, MySQL, etc)
• Google Suite administration, Office 365
• Containers: Docker, Kubernetes

Location
Nr. High Wycombe  

Commutable From
Thame, Princes Risborough, Aylesbury, Oxford   

Alternate Titles:
IT Systems Administrator/Systems Engineer/IT Support Engineer/Network Support/Infrastructure Engineer/Linux Administrator 

Working Hours
Monday – Thursday (Friday, work from home benefit)
Required to attend a training day one weekend a month which can be gained back in a lieu days. 

Salary / Benefits
Just over £33,000 Depending on experience

To Apply
Please email your CV through Roya Robeson in strict confidence or call Roya on (phone number removed) to discuss the role in more detail.

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

Technical Support Engineer required by our client a dynamic and innovative organization providing our FTSE 100 and Fortune 500 customers with innovative solutions that are simple to use and elegantly designed. They are growing rapidly and looking for an exceptional customer support professional to service our rapidly growing customer base.

Technical Support Engineer Job Brief:

• They are looking for a Technical Support Engineer to provide enterprise-level assistance to customers.
• You will diagnose and troubleshoot software and hardware problems and help customers install applications and programs.
• Technical Support Engineer responsibilities include resolving technical / customer support issues, configuring operating systems and using remote desktop connections to provide immediate support.
• You will use email and chat applications to give clients quick answers to simple IT issues.
• For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Technical Support Engineer Desirable Technical Requirements:
· Windows
· Linux
· SQL Server and MySQL
· Azure or any cloud computing
· Active Directory, Group Policy, DNS, DHCP, SSL Certificates
· IIS & Apache configuration, FTP
· Virtual machines

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role

Technical Support Engineer required by our client a dynamic and innovative organization providing our FTSE 100 and Fortune 500 customers with innovative solutions that are simple to use and elegantly designed. They are growing rapidly and looking for an exceptional customer support professional to service our rapidly growing customer base.

Technical Support Engineer Job Brief:

• They are looking for a Technical Support Engineer to provide enterprise-level assistance to customers.
• You will diagnose and troubleshoot software and hardware problems and help customers install applications and programs.
• Technical Support Engineer responsibilities include resolving technical / customer support issues, configuring operating systems and using remote desktop connections to provide immediate support.
• You will use email and chat applications to give clients quick answers to simple IT issues.
• For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Technical Support Engineer Desirable Technical Requirements:
· Windows
· Linux
· SQL Server and MySQL
· Azure or any cloud computing
· Active Directory, Group Policy, DNS, DHCP, SSL Certificates
· IIS & Apache configuration, FTP
· Virtual machines

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role

Windows C++ Developer Cambridge to £60,000

Windows C++ Developer is required by our client, an award winning global software company specializing in the broadcast space. They are looking to recruit a Windows C++ Developer to join their world-leading Cambridge based team.

This Windows C++ Developer role offers a huge variety of technical challenges and requires a willingness to work on many diverse aspects of the software with a pragmatic approach to delivering high-quality reliable code at all stages of the product life cycle in an Agile environment.

Windows C++ Developer, requirements:

• A degree in Computer Science or a compatible engineering discipline
• At least 3 years experience using C++ and multi-threading in a Visual Studio environment
• Sound knowledge of software engineering principles
• Ability to work within a dynamic and rapid code development culture without sacrificing quality
• Excellent communication skills, oral and written, with a willingness to present creative technical solutions to the team
• Agile development environment and experience of JIRA, cross platform development for Windows and Linux and/or OpenGL experience would be an advantage

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role

Windows C++ Developer Cambridge to £60,000

Windows C++ Developer is required by our client, an award winning global software company specializing in the broadcast space. They are looking to recruit a Windows C++ Developer to join their world-leading Cambridge based team.

This Windows C++ Developer role offers a huge variety of technical challenges and requires a willingness to work on many diverse aspects of the software with a pragmatic approach to delivering high-quality reliable code at all stages of the product life cycle in an Agile environment.

Windows C++ Developer, requirements:

• A degree in Computer Science or a compatible engineering discipline
• At least 3 years experience using C++ and multi-threading in a Visual Studio environment
• Sound knowledge of software engineering principles
• Ability to work within a dynamic and rapid code development culture without sacrificing quality
• Excellent communication skills, oral and written, with a willingness to present creative technical solutions to the team
• Agile development environment and experience of JIRA, cross platform development for Windows and Linux and/or OpenGL experience would be an advantage

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA`S AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role