We are looking for software engineers to join a new development team being put together to grow development on one of our clients leading product lines. The team will develop new features, and be involved in the full product lifecycle from requirements gathering, architecture and design, and wireframes, to coding, testing around licence optimisation products offered to a global client base.

Skills

• Experience developing applications using .NET (C#), JavaScript and Microsoft SQL Server.(Ideally used at least two of these previously)
• Experience of developing with any of the following technologies is desierable : IIS-based web applications, microservices, web services, Jenkins CI/CD pipelines, IBM Cognos Analytics, data modelling, DevExpress, and software license & asset management.
• Experience of any of the follwoing would be desierable IBM BigFix products, BMC Discovery/ADDM, Citrix Xen* products, Microsoft System Center Configuration Manager, Microsoft App-V, Oracle Database, ServiceNow, VMware vSphere/vCenter/ESXi, Tanium

Day to Day

• Working along side other Team members of working on software engineering responsibilities such as design & development, existing maintenance. - Work with a tech stack using technologies including .NET (C#), JavaScript and Microsoft SQL Server. - Operate according to Disciplined Agile Delivery principles. Knowledge share and expertise to the Our Client base of internal stakeholders, third party partners and customers through channels such as internal discussions, our community site, customer, support, knowledge base, etc. - Work closely with other teams both within the Engineering and Support department, as well in other departments such as Product, Solutions Engineering and Consulting Services. - Promote the constant improvement of product quality, security and performance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://en-gb/candidate-privacy

We are looking for software engineers to join a new development team being put together to grow development on one of our clients leading product lines. The team will develop new features, and be involved in the full product lifecycle from requirements gathering, architecture and design, and wireframes, to coding, testing around licence optimisation products offered to a global client base.

Skills

• Experience developing applications using .NET (C#), JavaScript and Microsoft SQL Server.(Ideally used at least two of these previously)
• Experience of developing with any of the following technologies is desierable : IIS-based web applications, microservices, web services, Jenkins CI/CD pipelines, IBM Cognos Analytics, data modelling, DevExpress, and software license & asset management.
• Experience of any of the follwoing would be desierable IBM BigFix products, BMC Discovery/ADDM, Citrix Xen* products, Microsoft System Center Configuration Manager, Microsoft App-V, Oracle Database, ServiceNow, VMware vSphere/vCenter/ESXi, Tanium

Day to Day

• Working along side other Team members of working on software engineering responsibilities such as design & development, existing maintenance. - Work with a tech stack using technologies including .NET (C#), JavaScript and Microsoft SQL Server. - Operate according to Disciplined Agile Delivery principles. Knowledge share and expertise to the Our Client base of internal stakeholders, third party partners and customers through channels such as internal discussions, our community site, customer, support, knowledge base, etc. - Work closely with other teams both within the Engineering and Support department, as well in other departments such as Product, Solutions Engineering and Consulting Services. - Promote the constant improvement of product quality, security and performance

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://en-gb/candidate-privacy

Windows Support Engineer - LAN, Virtualisation

Wonderful opportunity for an experienced support engineer to join one of the top technology businesses in the area. A company very much on the up and growing their client base and technical teams rapidly, this a top opportunity to kick on technically in a dynamic, progressive environment.

Looking for people who have experience working in an MSP Environment and who want to learn technologies on the Job including - Cloud Technologies such as Azure, Citrix, Vmware, Cisco Networking and more. It is essential this candidate has thorough 2nd line support experience.

Role/Responsibilities

Ensuring that incidents and updates from customers are logged and processed quickly and the customer is provided with regular updates on incident progress.

Take responsibility and exceed department Service Level Agreements. Provide occasional on-site support at customer sites to resolve incidents. Escalate incidents to service team leader as appropriate.

Work closely with 1st Line technical support and field engineers to ensure a high level of communication is maintained. Provide technical guidance to Field Engineers

Provide assistance to the service team for technical design, implementation and support of customer incidents and projects.

Provide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business nits.

Skills Required

Minimum 2 year's experience in a role of supporting servers, networks, printers, PC's and applications.

Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise/mainstream technologies and applications such as Citrix, VMWare and Cisco are desirable.

Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc. Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

Windows Support Engineer - LAN, Virtualisation

Wonderful opportunity for an experienced support engineer to join one of the top technology businesses in the area. A company very much on the up and growing their client base and technical teams rapidly, this a top opportunity to kick on technically in a dynamic, progressive environment.

Looking for people who have experience working in an MSP Environment and who want to learn technologies on the Job including - Cloud Technologies such as Azure, Citrix, Vmware, Cisco Networking and more. It is essential this candidate has thorough 2nd line support experience.

Role/Responsibilities

Ensuring that incidents and updates from customers are logged and processed quickly and the customer is provided with regular updates on incident progress.

Take responsibility and exceed department Service Level Agreements. Provide occasional on-site support at customer sites to resolve incidents. Escalate incidents to service team leader as appropriate.

Work closely with 1st Line technical support and field engineers to ensure a high level of communication is maintained. Provide technical guidance to Field Engineers

Provide assistance to the service team for technical design, implementation and support of customer incidents and projects.

Provide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business nits.

Skills Required

Minimum 2 year's experience in a role of supporting servers, networks, printers, PC's and applications.

Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise/mainstream technologies and applications such as Citrix, VMWare and Cisco are desirable.

Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc. Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.

End User Computing (EUC) Manager, for a prestigious organisation, based in Newcastle. Experience is essential.

Your new company

The organisation are a legal entity, working out of Newcastle.

Your new role

The role will be to head the EUC Team, and this will be combined with stakeholder, and budget, management.

What you'll need to succeed

You will need to be experienced working in a 3rd line / EUC environment. Qualifications in Citrix are essential, as is very strong knowledge around SCCM, Mobile Device Management (MDM) and Cloud infrastructure.

What you'll get in return

You will receive a highly competitive salary, and the opportunity to work for a prestigious organisations.
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

End User Computing (EUC) Manager, for a prestigious organisation, based in Newcastle. Experience is essential.

Your new company

The organisation are a legal entity, working out of Newcastle.

Your new role

The role will be to head the EUC Team, and this will be combined with stakeholder, and budget, management.

What you'll need to succeed

You will need to be experienced working in a 3rd line / EUC environment. Qualifications in Citrix are essential, as is very strong knowledge around SCCM, Mobile Device Management (MDM) and Cloud infrastructure.

What you'll get in return

You will receive a highly competitive salary, and the opportunity to work for a prestigious organisations.
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

3rd Line IT Support Manager

Tamworth

Up to £50,000 (DOE)

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a Senior Systems Specialist to join their office based in Tamworth. Reporting to the Head of Technical Services you will assist in leading and driving the companies project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures. You will take ownership and responsibility for escalations from Systems Specialists and Helpdesk team members to work within the companies SLA’s.

Duties

• Working as part of a team focused on specialist areas that include Systems or Networking or Applications.
• 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of your time will be spent focused on BAU and escalations; guiding Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To design, configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead large scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA/MCSE Certification
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• A proactive problem solver with strong technical and customer facing ability
• An effective communicator, one that is confident in their own ability
• Service based skills - ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)
• At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car grade 3
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking
• Childcare Voucher scheme

At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

Please note due to the high volume of applications we receive, if you have not heard from us in 7 working days, please assume that on this occasion you have not been short-listed.

3rd Line IT Support Manager

Tamworth

Up to £50,000 (DOE)

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a Senior Systems Specialist to join their office based in Tamworth. Reporting to the Head of Technical Services you will assist in leading and driving the companies project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, designs, implementation/installations and documentation for new or existing customers infrastructures. You will take ownership and responsibility for escalations from Systems Specialists and Helpdesk team members to work within the companies SLA’s.

Duties

• Working as part of a team focused on specialist areas that include Systems or Networking or Applications.
• 60% /40% split in terms of your time. 60% of your time will be focused on project designs and installations. 40% of your time will be spent focused on BAU and escalations; guiding Systems Specialists, Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To design, configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To design, configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To act as a technical authority in documenting design, installation and configuration of all systems consultancy activities
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead large scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA/MCSE Certification
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• A proactive problem solver with strong technical and customer facing ability
• An effective communicator, one that is confident in their own ability
• Service based skills - ITIL/ISO2000 (Incident, Problem Change, Config & Asset Management)
• At least 10 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car grade 3
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking
• Childcare Voucher scheme

At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

Please note due to the high volume of applications we receive, if you have not heard from us in 7 working days, please assume that on this occasion you have not been short-listed.

• Aligning business requirements to infrastructure services.
• Produce strategies, designs and roadmaps.
• Ensure project deliverables match initial architectural design.
• Designing infrastructure services to meet business needs, working with other IT resources to manage proof of concepts to ensure correct strategy.

• Architectural experience across large scale infrastructure estates.
• Strong experience delivering infrastructure roadmaps.
• Experience across Windows and Linux (desirable), Azure and 0365, Citrix and virtualisation tools would be incredibly helpful.
• Experience consolidating numerous systems is desirable.
• Exposure to cloud migrations is desirable.

• Aligning business requirements to infrastructure services.
• Produce strategies, designs and roadmaps.
• Ensure project deliverables match initial architectural design.
• Designing infrastructure services to meet business needs, working with other IT resources to manage proof of concepts to ensure correct strategy.

• Architectural experience across large scale infrastructure estates.
• Strong experience delivering infrastructure roadmaps.
• Experience across Windows and Linux (desirable), Azure and 0365, Citrix and virtualisation tools would be incredibly helpful.
• Experience consolidating numerous systems is desirable.
• Exposure to cloud migrations is desirable.