Technical Operations Team Lead

South Lanarkshire (Bellshill)

Permanent

Circa GBP55,000 + bonus, great pension, holidays, and other unique perks

As the successful applicant, you can look forward to joining a globally recognisable brand, who put their team, and local communities at the forefront of everything they do. With an impressive track record in charitable giving, and community foundations, the client demonstrate an enviable balance between rapid business growth, and investment in their people.

The Technical Operations Team Leader will be responsible for the IT infrastructure for the organisation both locally and internationally. Managing a team of technical SMEs, you will be able to seemlessly move from project delivery, to mentorship and training, to hands on work, to stakeholder and senior management meetings. The workload is incredibly varied, with some very interesting projects in the pipeline - Azure implementation, global ERP upgrade, introduction of hyperconvergence, and software defined networking, and global office moves.

The technical environment is predominantly a mix of Microsoft, Cisco, Azure, VMware and Citrix. Nexus and Nutanix are in the very early stages of introduction.

To be a success in this role, you will have demonstrable experience in the following:

• A broad technical understanding across Server, Network, Storage, DR, Cloud and Virtualisation
• Experience of leading teams, ideally including design of hiring, and training strategies
• Stakeholder and vendor management
• Project delivery, including defining timelines
• Input to technical design and architecture

Furthermore, there are key soft skills which should be exhibited:

• Ability to make key decisions quickly
• Ability to work autonomously
• Ability to persuade/gain buy in from senior stakeholders

This is a fantastic opportunity to join a globally successful organisation. You will be handsomely rewarded with a generous salary, 10% bonus (up to), 34 days holiday, double matched pension, healthcare, and life insurance. The company will also heavily involve themselves in any charitable fundraising you may do, often matching any contributions.

Interviewing ASAP, please apply via the relevant links.

Technical Operations Team Lead

South Lanarkshire (Bellshill)

Permanent

Circa GBP55,000 + bonus, great pension, holidays, and other unique perks

As the successful applicant, you can look forward to joining a globally recognisable brand, who put their team, and local communities at the forefront of everything they do. With an impressive track record in charitable giving, and community foundations, the client demonstrate an enviable balance between rapid business growth, and investment in their people.

The Technical Operations Team Leader will be responsible for the IT infrastructure for the organisation both locally and internationally. Managing a team of technical SMEs, you will be able to seemlessly move from project delivery, to mentorship and training, to hands on work, to stakeholder and senior management meetings. The workload is incredibly varied, with some very interesting projects in the pipeline - Azure implementation, global ERP upgrade, introduction of hyperconvergence, and software defined networking, and global office moves.

The technical environment is predominantly a mix of Microsoft, Cisco, Azure, VMware and Citrix. Nexus and Nutanix are in the very early stages of introduction.

To be a success in this role, you will have demonstrable experience in the following:

• A broad technical understanding across Server, Network, Storage, DR, Cloud and Virtualisation
• Experience of leading teams, ideally including design of hiring, and training strategies
• Stakeholder and vendor management
• Project delivery, including defining timelines
• Input to technical design and architecture

Furthermore, there are key soft skills which should be exhibited:

• Ability to make key decisions quickly
• Ability to work autonomously
• Ability to persuade/gain buy in from senior stakeholders

This is a fantastic opportunity to join a globally successful organisation. You will be handsomely rewarded with a generous salary, 10% bonus (up to), 34 days holiday, double matched pension, healthcare, and life insurance. The company will also heavily involve themselves in any charitable fundraising you may do, often matching any contributions.

Interviewing ASAP, please apply via the relevant links.

Location: either Manchester or Ruddington (Travel to other DCC sites would be required)

Lead a team of Enterprise Service Architects who are responsible for the production of DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material);

Deliver end to end packages; develop and maintain the DCC Service Catalogue;

Manage Plans & RAID for the Enterprise Service & Process Design workstreams;

provide support to the procurement process and function regarding service related elements of the procurement life cycle.

have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs;

champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000;

leading and moderating workshops with experts on the development of technical test cases;

coaching and training of partners and clients; support team members or others within the ecosystem through knowledge sharing, coaching or 'buddying'; and

demonstrate a high level of understanding with respect to service management, ITSM toolsets, service architecture, business services along with the operational implications.

What we're looking for:

• Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
• Strong background in the Design of Managed Services and Enterprise solution technology and services
• Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
• Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
• Strong knowledge relating to service management and ITSM toolsets, service architecture
• Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
• Ability to identify service gaps and develop and implement solutions
• Strong line management experience, looking at succession, development, improvements both within the direct and wider team At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
• About the Smart Data Communications Company (DCC)

• At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.

  Smart Data Communications Company (DCC) are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

• Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

• What's in it for you?

  • A competitive basic salary
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • a discretionary annual bonus up to 20%, 10% car allowance
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • At Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc.
  • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you

Location: either Manchester or Ruddington (Travel to other DCC sites would be required)

Lead a team of Enterprise Service Architects who are responsible for the production of DCC Enterprise level Service & Process Packages (packages include but are not limited to Service Designs, supporting process and procedures, system data, templates, work instructions, plans, RAID, knowledge articles and training material);

Deliver end to end packages; develop and maintain the DCC Service Catalogue;

Manage Plans & RAID for the Enterprise Service & Process Design workstreams;

provide support to the procurement process and function regarding service related elements of the procurement life cycle.

have a close working relationship with the Operations teams to ensure that all implemented and/or changed E-2-E Services are capable of delivering to Target Service Levels and KPIs;

champions service management and associated processes and procedures within the Ecosystem, operating within the ITIL frameworks and compliant with ISO2000;

leading and moderating workshops with experts on the development of technical test cases;

coaching and training of partners and clients; support team members or others within the ecosystem through knowledge sharing, coaching or 'buddying'; and

demonstrate a high level of understanding with respect to service management, ITSM toolsets, service architecture, business services along with the operational implications.

What we're looking for:

• Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
• Strong background in the Design of Managed Services and Enterprise solution technology and services
• Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
• Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer's needs
• Strong knowledge relating to service management and ITSM toolsets, service architecture
• Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
• Ability to identify service gaps and develop and implement solutions
• Strong line management experience, looking at succession, development, improvements both within the direct and wider team At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.
• About the Smart Data Communications Company (DCC)

• At DCC we've built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country. The world's most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you'll be part of a team that is supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.

  Smart Data Communications Company (DCC) are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

• Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

• What's in it for you?

  • A competitive basic salary
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • a discretionary annual bonus up to 20%, 10% car allowance
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • At Smart DCC's new Manchester office, located close to Manchester Airport providing state-of-the art facilities you'll also benefit from onsite car parking, good access to transport etc.
  • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you

Job Title Service Engagement and Transition Manager

Location Knutsford

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

• Defining new target operating models for new services
• Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
• Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
• Maintaining all aspects of the service transition process and its governance
• Securing internal or external resources to deliver project operational readiness
• Making sure that new technologies are properly transitioned from build into run
• Ensuring all products follow the Acceptance Into Run (AIR) process

• Strong Service engagement and transition management experience within a large organisation
• Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
• Strong stakeholder management experience

• ITIL certified (or equivalent working experience)
• Experience of working within a financial organization would be advantageous

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit our website for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

Job Title Service Engagement and Transition Manager

Location Knutsford

The Service Engagement & Transition Manager will work as part of the Service Engagement and Transition (SET) team and will be responsible for working with a team of internal and external partners to deliver complex solutions in alignment with overall technology strategy and business requirements. As Service Engagement and Transition Manager working within in-flight BFS technology related projects, you will manage the on-going transition of projects and services into IT Operations.

• Defining new target operating models for new services
• Assuring services provided by our IT supply chain are aligned and deliver against our target operating model and business IT strategy
• Assuring and controlling the service modules for IT services in conjunction with service providers and other stakeholders (internal and external) where appropriate
• Verifying that the introduction of services will not corrupt the defined IT model and are sustainable
• Maintaining all aspects of the service transition process and its governance
• Securing internal or external resources to deliver project operational readiness
• Making sure that new technologies are properly transitioned from build into run
• Ensuring all products follow the Acceptance Into Run (AIR) process

• Strong Service engagement and transition management experience within a large organisation
• Experience of designing and deploying operating models within large, complex organizations, including service, support and financial elements covering all ITIL disciplines
• Strong stakeholder management experience

• ITIL certified (or equivalent working experience)
• Experience of working within a financial organization would be advantageous

We are set in the beautiful countryside of Knutsford, and have lots to on offer to our employees including: Dress down code every day, an onsite gym, remote working, Starbucks, family fun days, Astro turf, Tennis courts and much more. We also offer a free shuttle bus service from Knutsford train station to the site in the morning and from the site back to the train station in the evening.

Interested and want to know more about Barclays? Visit our website for more details.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this

Becoming a Major Incident Manager with Capita Technology Solutions in Sheffield

An excellent opportunity for you to join our Major Incident Management Team, reporting operationally to the Head of Major Incident Management and on a day to day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery Managers while managing the entire life cycle of the incident.

In addition be responsible for ensuring the timely progression and resolution of all high severity major incidents in line with the agreed Major Incident Management Process and assist with the development and implementation of process and service improvements across the team.

What you will do:

• Manage high priority incidents through to closure
• Verify Priority and reallocate as necessary
• Determine incident severity
• Ensure appropriate and timely progression through to resolution
• Coordination and communication throughout incident
• Verification of resolution details
• Production of Management Incident Information
• Manage the progression and closure of other incidents.
• Conduct incident reviews with lines of service within agreed timescales
• Compile and distribute Post Incident Reports within agreed timescales

About you:

• Previous experience of Major Incidents and Service Desk Environment
• Previous experience in high priority incident management
• Knowledge of Remedy or similar tools and the Incident Management process
• ITIL awareness
• Flexible, positive 'Can Do' approach
• Ability to use initiative, prioritise work and make recommendations for process improvements
• Excellent verbal and written communication skills
• Strong interpersonal and organisational skills at all levels
• Self-motivator, ability to remain focused when working to specific targets and deadline
• Ability to work under pressure
• Willing to undergo CRB check if successful

Desired Experience/Skills

* ITIL Foundation or higher Certified (or equivalent)
* Working knowledge of Remedy and the Call Management process

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.

What's in it for you?

• A competitive basic salary
• 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years)
• Pension, medical and life assurance, holiday buy and plenty more

Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. For any questions or want a confidential chat please call Diksha Gavhade or Send an email.

Becoming a Major Incident Manager with Capita Technology Solutions in Sheffield

An excellent opportunity for you to join our Major Incident Management Team, reporting operationally to the Head of Major Incident Management and on a day to day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery Managers while managing the entire life cycle of the incident.

In addition be responsible for ensuring the timely progression and resolution of all high severity major incidents in line with the agreed Major Incident Management Process and assist with the development and implementation of process and service improvements across the team.

What you will do:

• Manage high priority incidents through to closure
• Verify Priority and reallocate as necessary
• Determine incident severity
• Ensure appropriate and timely progression through to resolution
• Coordination and communication throughout incident
• Verification of resolution details
• Production of Management Incident Information
• Manage the progression and closure of other incidents.
• Conduct incident reviews with lines of service within agreed timescales
• Compile and distribute Post Incident Reports within agreed timescales

About you:

• Previous experience of Major Incidents and Service Desk Environment
• Previous experience in high priority incident management
• Knowledge of Remedy or similar tools and the Incident Management process
• ITIL awareness
• Flexible, positive 'Can Do' approach
• Ability to use initiative, prioritise work and make recommendations for process improvements
• Excellent verbal and written communication skills
• Strong interpersonal and organisational skills at all levels
• Self-motivator, ability to remain focused when working to specific targets and deadline
• Ability to work under pressure
• Willing to undergo CRB check if successful

Desired Experience/Skills

* ITIL Foundation or higher Certified (or equivalent)
* Working knowledge of Remedy and the Call Management process

About Capita Technology Solutions

Capita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. We're currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.

What's in it for you?

• A competitive basic salary
• 23 days holiday (rising to 25 days after 2 years and to 27 days after 5 years)
• Pension, medical and life assurance, holiday buy and plenty more

Don't underestimate the fact that you'll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. For any questions or want a confidential chat please call Diksha Gavhade or Send an email.

A growing technology company is looking for an articulate and personable IT Support Analyst to join its expanding team, based in Redhill.

In order to be suitable for this role, you must have at least some commercial experience of providing 1st line technical support within a Windows environment. You will be mentored by experienced Infrastructure Engineers and will gain exposure to Office 365, Active Directory, VMWare, Hyper-V and datacentre technologies.

You will provide a remote service desk support service to a wide variety of customers, who typically range in size from 1 to 150, and will be given the opportunity to take on more responsibility in line with your growing understanding.

This role would suit a self-motivated IT Support Analyst who enjoys working with the latest technologies and interacting with clients. This is an excellent opportunity for a proven IT Support Analyst to join a growing company that offers a supportive working environment and clearly defined career path.

If you would like to be considered for this opportunity please send an up to date Word CV

A growing technology company is looking for an articulate and personable IT Support Analyst to join its expanding team, based in Redhill.

In order to be suitable for this role, you must have at least some commercial experience of providing 1st line technical support within a Windows environment. You will be mentored by experienced Infrastructure Engineers and will gain exposure to Office 365, Active Directory, VMWare, Hyper-V and datacentre technologies.

You will provide a remote service desk support service to a wide variety of customers, who typically range in size from 1 to 150, and will be given the opportunity to take on more responsibility in line with your growing understanding.

This role would suit a self-motivated IT Support Analyst who enjoys working with the latest technologies and interacting with clients. This is an excellent opportunity for a proven IT Support Analyst to join a growing company that offers a supportive working environment and clearly defined career path.

If you would like to be considered for this opportunity please send an up to date Word CV