Technical Support Engineer - Application Support

Technical Support Engineer required to join a growing business within the FinTech sector, based in Manchester City Centre. As a member of the Technical Support team, you will be required to provide technical support via telephone, email and the Zendesk ticketing system to other helpdesks, customers and end users.

To be considered for this role, you must have experience within Technical support roles (1st/ 2nd Line) and also experienced in providing support to applications, ideally related to the financial industry or with AI technologies.

Role Responsibilities:

*Provide technical support via phone, email and Zendesk ticketing system predominantly helpdesk to helpdesk but occasionally end users.
*Management of strict Service Level Agreement (SLAs) targets carrying penalties for failure to deliver.
*Occasional out of hours disturbances when required.
*Respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
*Triage of issues using knowledge articles and incident management into 3rd line support, prioritising resolution.
*Manage bug fixes, requirement gathering for new features and change requests for existing applications.
*Engage with different teams to identify, prioritise and solve issues.
*Write technical documentation, knowledge management and workflow guides, which will ensure compliance on a global level and provide accurate, valid and complete information in your solutions to problems.
*Liaise with Development teams and external vendors, and articulate technical information to non-technical people.
*Working as a close team and providing mentorship and training to team members where required.
*Occasional need to travel to London for training or knowledge sharing along with client site visits.

Desired Skills:

*Working knowledge of Java
*Experience of customer support and help desk environments
*Hands-on experience in working on scripts and command line applications.
*Working knowledge of databases.
*Experience of Windows, Linux and macOS operating systems.
*Knowledge of SDLC and/or Agile methodology.
*You are able to estimate, prioritize and execute tasks in a high-pressure environment.
*Be proactive and work with initiative, and comfortable with working in an agile environment with multiple priorities.
*Strong oral and written communication skills in English.

Salary:

Up to £35,000 per annum + benefits


If you have experience within Technical application support and looking for a new role based in Manchester City Centre, then please don't hesitate to apply and I will contact you to discuss further.

Technical Support Engineer - Application Support

Technical Support Engineer required to join a growing business within the FinTech sector, based in Manchester City Centre. As a member of the Technical Support team, you will be required to provide technical support via telephone, email and the Zendesk ticketing system to other helpdesks, customers and end users.

To be considered for this role, you must have experience within Technical support roles (1st/ 2nd Line) and also experienced in providing support to applications, ideally related to the financial industry or with AI technologies.

Role Responsibilities:

*Provide technical support via phone, email and Zendesk ticketing system predominantly helpdesk to helpdesk but occasionally end users.
*Management of strict Service Level Agreement (SLAs) targets carrying penalties for failure to deliver.
*Occasional out of hours disturbances when required.
*Respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
*Triage of issues using knowledge articles and incident management into 3rd line support, prioritising resolution.
*Manage bug fixes, requirement gathering for new features and change requests for existing applications.
*Engage with different teams to identify, prioritise and solve issues.
*Write technical documentation, knowledge management and workflow guides, which will ensure compliance on a global level and provide accurate, valid and complete information in your solutions to problems.
*Liaise with Development teams and external vendors, and articulate technical information to non-technical people.
*Working as a close team and providing mentorship and training to team members where required.
*Occasional need to travel to London for training or knowledge sharing along with client site visits.

Desired Skills:

*Working knowledge of Java
*Experience of customer support and help desk environments
*Hands-on experience in working on scripts and command line applications.
*Working knowledge of databases.
*Experience of Windows, Linux and macOS operating systems.
*Knowledge of SDLC and/or Agile methodology.
*You are able to estimate, prioritize and execute tasks in a high-pressure environment.
*Be proactive and work with initiative, and comfortable with working in an agile environment with multiple priorities.
*Strong oral and written communication skills in English.

Salary:

Up to £35,000 per annum + benefits


If you have experience within Technical application support and looking for a new role based in Manchester City Centre, then please don't hesitate to apply and I will contact you to discuss further.

Java/J2EE Guidewire Integration Developer £65k - In/Around London client-site + home working
EXPENSES PAID FROM YOUR DOOR - NO MORE EXPENSIVE PUBLIC TRANSPORT

We are looking for individuals with good Java and J2EE experience who would like the opportunity to receive training on the full project cycle, Guidewire or any other elements of the below tech stack you're unfamiliar with.

The role requires a blend of technical expertise, architecture, design and programming skills, as well as client facing skills. Prior people management experience would be viewed favourably as well.

• Using Java, JSP, JMS, JDBC, J2EE, XML, SQL, CSS, HTML, SQL and design patterns.
• Consulting with insurance carrier in house technical resources to establish technical and business requirements
• Working with a variety of clients from varied business disciplines with different working styles
• Any experience working with the insurance industry on the policy lifecycle or Claims Management process.

Clients are based in and around London and when you aren't needed on client site you will be able to work from home.

Benefits:

• Apply your existing technical experience to the lucrative insurance industry and learn to apply your skills with Blue Chip clients.
• Work on the largest projects in the industry with internationally renowned companies
• Up to £65k
• Expenses paid from your door
• Progression to Team Lead and technical lead roles in a growing and successful practice

Java/J2EE Guidewire Integration Developer £65k - In/Around London client-site + home working
EXPENSES PAID FROM YOUR DOOR - NO MORE EXPENSIVE PUBLIC TRANSPORT

We are looking for individuals with good Java and J2EE experience who would like the opportunity to receive training on the full project cycle, Guidewire or any other elements of the below tech stack you're unfamiliar with.

The role requires a blend of technical expertise, architecture, design and programming skills, as well as client facing skills. Prior people management experience would be viewed favourably as well.

• Using Java, JSP, JMS, JDBC, J2EE, XML, SQL, CSS, HTML, SQL and design patterns.
• Consulting with insurance carrier in house technical resources to establish technical and business requirements
• Working with a variety of clients from varied business disciplines with different working styles
• Any experience working with the insurance industry on the policy lifecycle or Claims Management process.

Clients are based in and around London and when you aren't needed on client site you will be able to work from home.

Benefits:

• Apply your existing technical experience to the lucrative insurance industry and learn to apply your skills with Blue Chip clients.
• Work on the largest projects in the industry with internationally renowned companies
• Up to £65k
• Expenses paid from your door
• Progression to Team Lead and technical lead roles in a growing and successful practice

Data Solutions Architect- Data Analytics, Data Architecture, Data Modelling, Machine Learning, Hadoop, Spark, Elasticsearch, Kafka, Cloud Technologies, Python, Java, Scala, Go

Data Solutions Architect required for a Greenfield opportunity with a Technology Centric business working, across multiple industry domains. Within this role, you will spearhead a newly formed team of Data Scientists, Engineers and Developers, providing a bespoke Research function for a range of clients, operating in Retail, Commodities, Healthcare and Financial Services industries. As a Data Solutions Architect you will provide end to end Data Solutions, inclusive of work focused heavily around Machine Learning, ultimately helping customers select the technologies and strategies that will best suit their business.

The successful candidate will bring a proven history of Solutions Architecture in the Data space, ideally with most recent projects focused around Machine Learning. In addition, the client would be interested to see candidates who bring a diverse range of industry experiences i.e. - retail, financial services, healthcare.

You will possess a deep level of technical expertise in the associated technologies- Hadoop, Spark, Elasticsearch, Kafka, Cloud Technologies, Python, Java, Scala, Go

Data Solutions Architect- Data Analytics, Data Architecture, Data Modelling, Machine Learning, Hadoop, Spark, Elasticsearch, Kafka, Cloud Technologies, Python, Java, Scala, Go

Data Solutions Architect required for a Greenfield opportunity with a Technology Centric business working, across multiple industry domains. Within this role, you will spearhead a newly formed team of Data Scientists, Engineers and Developers, providing a bespoke Research function for a range of clients, operating in Retail, Commodities, Healthcare and Financial Services industries. As a Data Solutions Architect you will provide end to end Data Solutions, inclusive of work focused heavily around Machine Learning, ultimately helping customers select the technologies and strategies that will best suit their business.

The successful candidate will bring a proven history of Solutions Architecture in the Data space, ideally with most recent projects focused around Machine Learning. In addition, the client would be interested to see candidates who bring a diverse range of industry experiences i.e. - retail, financial services, healthcare.

You will possess a deep level of technical expertise in the associated technologies- Hadoop, Spark, Elasticsearch, Kafka, Cloud Technologies, Python, Java, Scala, Go

Machine Learning Engineer- Python, C++, Big Data Technologies, Analytics and Data Science, Java, Scala, ML Methods- Linear Regression, Decision Trees, Random Forest, Deep Learning

Machine Learning Engineer wanted for a new and exciting venture to work within a Research and Development Centre of an industry leading Financial Services focused business.

You will join a team of Data Engineers, Scientists and Architects (all with experience within the field of Machine Learning) embarking on a new Greenfield operation, working with finance clients as well as branching out into other industry domains.

The purpose of this initiative, is to provide an end to end solution for Data and Machine Learning focused queries. Within the team, you will engage in the full project lifecycle from Business Plans and Proof of Concepts through to Technical Solutions and implementations, all centralised around Machine Learning.

The successful candidate will bring a proven history of Machine Leaning Engineering and associated methods. You will have strength in developing with C++, Python, R, as well as ideally Scala, Java, Pyspark. You will be highly analytical, with a passion for solving highly complex technical queries, in potentially, wide ranging industry fields.

Machine Learning Engineer- Python, C++, Big Data Technologies, Analytics and Data Science, Java, Scala, ML Methods- Linear Regression, Decision Trees, Random Forest, Deep Learning

Machine Learning Engineer wanted for a new and exciting venture to work within a Research and Development Centre of an industry leading Financial Services focused business.

You will join a team of Data Engineers, Scientists and Architects (all with experience within the field of Machine Learning) embarking on a new Greenfield operation, working with finance clients as well as branching out into other industry domains.

The purpose of this initiative, is to provide an end to end solution for Data and Machine Learning focused queries. Within the team, you will engage in the full project lifecycle from Business Plans and Proof of Concepts through to Technical Solutions and implementations, all centralised around Machine Learning.

The successful candidate will bring a proven history of Machine Leaning Engineering and associated methods. You will have strength in developing with C++, Python, R, as well as ideally Scala, Java, Pyspark. You will be highly analytical, with a passion for solving highly complex technical queries, in potentially, wide ranging industry fields.

Opportunity to become Head of Technology

Are you passionate about building something new, taking ownership of what you do and looking to work on the most exciting technical challenges of our time? Then this could be the role for you.

The company

The company is unique in what they do, and own a captivating approach to software innovation. They work independently but famously collaborate with enormous multi-national corporations. The company's success is attributed to putting forward and implementing new technologies, utilising AI, data science, shared services and automation. Known for teaming up with global brands, you will work primarily on innovation projects providing software solutions receiving a high percentage on returns on the financial outcome of every project they undertake. You will work in a highly successful company with a talented core workforce, they are seeking to hire multiple Java developers at all levels in their aim to grow into the best platform internationally. This is one of the most exciting and financially backed companies, and they have an excellent culture, working environment and work life balance which they believe is the key to success. You will have flexible working hours and your own autonomy with the support of others to accomplish your goals.

What you will be doing

Your day to day role within this SaaS Company is to take ownership of the technical team, drive green field projects from conception to finish and to solve the company's technical headaches and to make their clients more technically aware in this fast changing landscape. You become the Head of technology moving into CTO. This is an amazing opportunity for a senior technical lead to join a new company where you will get to input your own ideas and receive the backing to do it.

What you will need to gain an interview?

Past experience leading or managing software developers Background in working with Java technologies.

A track record of delivering on projects.

Apply now to be considered!!

Please note: You need to have either an EU passport or Stamp 4 visa to apply for this role as no other visa's will be considered at this time

To find out more about Computer Futures please visit (url removed)

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales

Opportunity to become Head of Technology

Are you passionate about building something new, taking ownership of what you do and looking to work on the most exciting technical challenges of our time? Then this could be the role for you.

The company

The company is unique in what they do, and own a captivating approach to software innovation. They work independently but famously collaborate with enormous multi-national corporations. The company's success is attributed to putting forward and implementing new technologies, utilising AI, data science, shared services and automation. Known for teaming up with global brands, you will work primarily on innovation projects providing software solutions receiving a high percentage on returns on the financial outcome of every project they undertake. You will work in a highly successful company with a talented core workforce, they are seeking to hire multiple Java developers at all levels in their aim to grow into the best platform internationally. This is one of the most exciting and financially backed companies, and they have an excellent culture, working environment and work life balance which they believe is the key to success. You will have flexible working hours and your own autonomy with the support of others to accomplish your goals.

What you will be doing

Your day to day role within this SaaS Company is to take ownership of the technical team, drive green field projects from conception to finish and to solve the company's technical headaches and to make their clients more technically aware in this fast changing landscape. You become the Head of technology moving into CTO. This is an amazing opportunity for a senior technical lead to join a new company where you will get to input your own ideas and receive the backing to do it.

What you will need to gain an interview?

Past experience leading or managing software developers Background in working with Java technologies.

A track record of delivering on projects.

Apply now to be considered!!

Please note: You need to have either an EU passport or Stamp 4 visa to apply for this role as no other visa's will be considered at this time

To find out more about Computer Futures please visit (url removed)

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC(phone number removed) England and Wales