Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us.

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do

During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll choose which office you'd like to come to and which area of the business you're interested in. You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Our Women in Tech programme is available nationally and the opportunities will be running over the Easter and summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Technology

We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

Joining dates

The available dates to take part in the programme can be found on the Women in Business home page.

What you’ll need

• You’ll need to be on course for a 2.1 degree or above in any subject
• We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study
• You'll need to be in your penultimate year of an undergraduate or postgraduate degree; or
• You'll need to be in your final year of an undergraduate degree with a one year postgraduate place confirmed.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Find out more about our application process by visiting our website.

Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us.

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do

During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll choose which office you'd like to come to and which area of the business you're interested in. You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Our Women in Tech programme is available nationally and the opportunities will be running over the Easter and summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Technology

We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

Joining dates

The available dates to take part in the programme can be found on the Women in Business home page.

What you’ll need

• You’ll need to be on course for a 2.1 degree or above in any subject
• We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study
• You'll need to be in your penultimate year of an undergraduate or postgraduate degree; or
• You'll need to be in your final year of an undergraduate degree with a one year postgraduate place confirmed.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Find out more about our application process by visiting our website.

Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do

During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll choose which office you'd like to come to and which area of the business you're interested in. You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Our Women in Tech programme is available nationally and the opportunities will be running over the Easter and summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Technology

We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

Joining dates

The available dates to take part in the programme can be found on the Women in Business home page.

What you’ll need

You’ll need to be on course for a 2.1 degree or above in any subject

We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study

You'll need to be in your penultimate year of an undergraduate or postgraduate degree; or

You'll need to be in your final year of an undergraduate degree with a one year postgraduate place confirmed.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do

During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll choose which office you'd like to come to and which area of the business you're interested in. You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Our Women in Tech programme is available nationally and the opportunities will be running over the Easter and summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Technology

We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

Joining dates

The available dates to take part in the programme can be found on the Women in Business home page.

What you’ll need

You’ll need to be on course for a 2.1 degree or above in any subject

We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study

You'll need to be in your penultimate year of an undergraduate or postgraduate degree; or

You'll need to be in your final year of an undergraduate degree with a one year postgraduate place confirmed.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

About the Team

We are PwC’s Internal Audit Team and provide independent, objective assurance and consulting activities to help support the firm’s operations and to improve the effectiveness of its governance, risk management and internal control. We report to the Audit Committee of the Supervisory Board.

We focus on helping the firm look deeper and see further. In short, we seek to address the key risks and ultimately deliver value to the firm. It is work that really does matter and can make a difference to the firm, its partners and employees.

The team is headed by a Director, who as Head of Internal Audit, is supported by a mix of operational and IT auditors, at the Senior Manager, Manager, Senior Associate and Associate level.

We continue to develop as a team building our capability; becoming more agile; and extending our collaboration with our Global and Network Internal Audit colleagues. All aimed at strengthening our position as a trusted advisor within the firm and to the Audit and Risk Committee.

About the Role

A career in the Internal Audit Team will give you a unique insight into the workings of the firm and an opportunity to gain an understanding of PwC’s strategic objectives, regulatory and risk management environment and the diverse needs of its critical stakeholders.

As a Senior Manager, you’ll work as part of a team with extensive audit experience and a broad knowledge of the firm. You will be responsible for the development of the IT control aspects of the annual plan, leading the team(s) to deliver this plan as well as delivering a wide range of other risk based or consultancy activities. You will enjoy a wide variety of work in terms of nature and scope, including audits focussed on operational, financial, IT, or regulatory risks. You will also have the opportunity to engage with different clients from across all areas of the firm and with our internal audit colleagues at a global and network level.

You will be based with the team in One Embankment Place. Some travel to other sites will be needed and occasional overnight stays away from home, but this is limited in comparison to a traditional client facing audit role. There is also scope for flexible working and working at home. Depending on your performance and team structure, there may also be future promotion opportunities within the team or to other opportunities within the wider firm.

Specific responsibilities of this role include, but are not limited to

• Management of the IT control elements of the Internal Audit annual plan
• Proactively lead the delivery of audit assignments (in accordance with our audit methodology and standards), managing delivery within the audit budget and required timeframes
• Driving the scoping of the audit, which includes determining our key objectives and the risk areas being assured and agreeing this with the client in conjunction with Head of IA
• Completion of audit documentation, including audit scopes, working papers and audit reports with a passion for quality
• Evaluation and presentation of overall findings and issues raised during the project and, in conjunction with the Head of IA, clear and timely communication of these to the client, to ensure that an agreed plan of action is reached
• Coaching and leading other audit staff
• Establishing and sustaining effective working relationships with clients and colleagues
• Keeping up to date with local and national business and economic issues that may impact upon the operations of the firm and its risk profile
• Being an active team member and contributing to the team’s development activities to drive opportunities to improve our operational effectiveness and quality of our work
• Contributing to the development of your own and team's technical acumen
• Supporting the Head of IA in senior stakeholder management and communication/presentation to the Audit Committee

Essential Skills, Behaviours and Experience

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our clients across the firm and for our team. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’, and are made up of five core attributes whole leadership; technical capabilities; business acumen; global acumen; and relationships.

In addition, for this role you must have

• Completed an accountancy or internal audit qualification (ACA, CIA, CISA, or equivalent)
• Extensive experience in auditing financial, operational and IT controls within a wide range of business processes (within either an external or internal audit environment) and in a complex control environment
• A deep understanding of governance, risk management and control at an operational and organisational level
• Proven experience in the development of Internal Audit strategic and annual plans with focus on the IT control environment, blending the Internal Audit plan with other sources of assurance available across the lines of defence
• In depth understanding of audit methodology and the ability to flex delivery scope and approach to match to assurance requirements, timing and resource pressures
• Experience in delivering assurance related to key business and/or systems change projects (Project Assurance)
• Strong analytical and project management skills
• The ability to manage effectively and simultaneously across multiple assignments with different audit teams and clients, delivering at pace
• Experience in leading and developing junior staff
• Ability to communicate clearly and build good working relationships with colleagues and clients at all levels
• Excellent report writing and communication skills to be able to effectively report any issues and recommendations for improvement to our clients, as well as drafting the relevant sections of high quality (and high impact) audit reports
• Flexibility in your approach to meeting goals as part of the wider team, being open minded and agile to change

Desirable Skills and Experience

• Be innovative and have the ability to contribute and create new initiatives both within the Internal Audit team but also potentially for teams within the wider firm
• Have an aptitude for learning and a desire to continually develop and improve
• Experience of performing data analytics/CAATs in an audit/assurance environment

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the Team

We are PwC’s Internal Audit Team and provide independent, objective assurance and consulting activities to help support the firm’s operations and to improve the effectiveness of its governance, risk management and internal control. We report to the Audit Committee of the Supervisory Board.

We focus on helping the firm look deeper and see further. In short, we seek to address the key risks and ultimately deliver value to the firm. It is work that really does matter and can make a difference to the firm, its partners and employees.

The team is headed by a Director, who as Head of Internal Audit, is supported by a mix of operational and IT auditors, at the Senior Manager, Manager, Senior Associate and Associate level.

We continue to develop as a team building our capability; becoming more agile; and extending our collaboration with our Global and Network Internal Audit colleagues. All aimed at strengthening our position as a trusted advisor within the firm and to the Audit and Risk Committee.

About the Role

A career in the Internal Audit Team will give you a unique insight into the workings of the firm and an opportunity to gain an understanding of PwC’s strategic objectives, regulatory and risk management environment and the diverse needs of its critical stakeholders.

As a Senior Manager, you’ll work as part of a team with extensive audit experience and a broad knowledge of the firm. You will be responsible for the development of the IT control aspects of the annual plan, leading the team(s) to deliver this plan as well as delivering a wide range of other risk based or consultancy activities. You will enjoy a wide variety of work in terms of nature and scope, including audits focussed on operational, financial, IT, or regulatory risks. You will also have the opportunity to engage with different clients from across all areas of the firm and with our internal audit colleagues at a global and network level.

You will be based with the team in One Embankment Place. Some travel to other sites will be needed and occasional overnight stays away from home, but this is limited in comparison to a traditional client facing audit role. There is also scope for flexible working and working at home. Depending on your performance and team structure, there may also be future promotion opportunities within the team or to other opportunities within the wider firm.

Specific responsibilities of this role include, but are not limited to

• Management of the IT control elements of the Internal Audit annual plan
• Proactively lead the delivery of audit assignments (in accordance with our audit methodology and standards), managing delivery within the audit budget and required timeframes
• Driving the scoping of the audit, which includes determining our key objectives and the risk areas being assured and agreeing this with the client in conjunction with Head of IA
• Completion of audit documentation, including audit scopes, working papers and audit reports with a passion for quality
• Evaluation and presentation of overall findings and issues raised during the project and, in conjunction with the Head of IA, clear and timely communication of these to the client, to ensure that an agreed plan of action is reached
• Coaching and leading other audit staff
• Establishing and sustaining effective working relationships with clients and colleagues
• Keeping up to date with local and national business and economic issues that may impact upon the operations of the firm and its risk profile
• Being an active team member and contributing to the team’s development activities to drive opportunities to improve our operational effectiveness and quality of our work
• Contributing to the development of your own and team's technical acumen
• Supporting the Head of IA in senior stakeholder management and communication/presentation to the Audit Committee

Essential Skills, Behaviours and Experience

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our clients across the firm and for our team. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’, and are made up of five core attributes whole leadership; technical capabilities; business acumen; global acumen; and relationships.

In addition, for this role you must have

• Completed an accountancy or internal audit qualification (ACA, CIA, CISA, or equivalent)
• Extensive experience in auditing financial, operational and IT controls within a wide range of business processes (within either an external or internal audit environment) and in a complex control environment
• A deep understanding of governance, risk management and control at an operational and organisational level
• Proven experience in the development of Internal Audit strategic and annual plans with focus on the IT control environment, blending the Internal Audit plan with other sources of assurance available across the lines of defence
• In depth understanding of audit methodology and the ability to flex delivery scope and approach to match to assurance requirements, timing and resource pressures
• Experience in delivering assurance related to key business and/or systems change projects (Project Assurance)
• Strong analytical and project management skills
• The ability to manage effectively and simultaneously across multiple assignments with different audit teams and clients, delivering at pace
• Experience in leading and developing junior staff
• Ability to communicate clearly and build good working relationships with colleagues and clients at all levels
• Excellent report writing and communication skills to be able to effectively report any issues and recommendations for improvement to our clients, as well as drafting the relevant sections of high quality (and high impact) audit reports
• Flexibility in your approach to meeting goals as part of the wider team, being open minded and agile to change

Desirable Skills and Experience

• Be innovative and have the ability to contribute and create new initiatives both within the Internal Audit team but also potentially for teams within the wider firm
• Have an aptitude for learning and a desire to continually develop and improve
• Experience of performing data analytics/CAATs in an audit/assurance environment

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at both Manager and Senior Manager grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer expe rience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Additional Information

• Need to travel/overnight stays away from home ? Yes – depends on role
• Opportunity for working from home? Yes, within reason,
• Amount of time client based – approximately 80%
• Opportunity for flexible working (hours)? Yes, within reason

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at both Manager and Senior Manager grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer expe rience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Additional Information

• Need to travel/overnight stays away from home ? Yes – depends on role
• Opportunity for working from home? Yes, within reason,
• Amount of time client based – approximately 80%
• Opportunity for flexible working (hours)? Yes, within reason

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practice by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

The role

The successful candidates will be joining a fast growing Salesforce.com team which works across industries on strategy, transaction services, Chief Information Office (CIO) and Chief Customer Officer (CCO) advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in Salesforce.com and other CRM platform from the following Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, and now wish to build further on their Salesforce skills and expertise.

The essentials

The role requires in depth understanding of the following:

• Salesforce data models and data structures
• Salesforce offerings, including licensing options
• Deployment management and software delivery lifecycle
• Salesforce architecture best practice
• Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals;
• A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives;
• An inspirational leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions;
• Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions;

To do the job well, you should be/have

• Majority of related experience gained in Industrial Products & Services
• Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business
• background;Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm;
• Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
• Proven experience in providing technical leadership on complex (e.g. multi-national), digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
• Demonstrable track record of helping to shape successful business development of digital and other ‘front office’ business transformation initiatives.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

Responsibilities

As a Director, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively lead the practice by setting strategy, drive the development of new business in the market, and provide technical advice across disciplines
• Building strong networks within the firm to spot and capitalise on opportunities to get involved in projects that others are leading across a number of different business units and sectors
• Identifying and discussing key issues with our clients to identify potential opportunities
• Responsibility for a majority of day to day client communications
• Responsibility to shape and deliver various projects that exceed the expectations of our clients and our own assignment quality criteria
• Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
• Responsibility for management of engagement financials
• Helping to grow and develop our team through hands on training and coaching

The role

The successful candidates will be joining a fast growing Salesforce.com team which works across industries on strategy, transaction services, Chief Information Office (CIO) and Chief Customer Officer (CCO) advisory and delivery types of engagements. These candidates are likely to have a solution architecture background in Salesforce.com and other CRM platform from the following Oracle/Siebel/Fusion CRM; MS Dynamics CRM and SAP CRM, and now wish to build further on their Salesforce skills and expertise.

The essentials

The role requires in depth understanding of the following:

• Salesforce data models and data structures
• Salesforce offerings, including licensing options
• Deployment management and software delivery lifecycle
• Salesforce architecture best practice
• Recognised as a trusted adviser, with a track record of creating successful technology solutions that support the organisational strategic vision and goals;
• A confident written and verbal communicator, able to clearly explain digital ideas to non-technical audiences, and work effectively with non-technical colleagues and business executives;
• An inspirational leader, used to managing teams of consultants, analysts, technologists and third party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions;
• Seasoned at successfully managing the sourcing and selection process for third-party software and other technology components and services, as required to enable delivery of digital transformation solutions;

To do the job well, you should be/have

• Majority of related experience gained in Industrial Products & Services
• Ideally educated to Degree level or equivalent, we are open to strong candidates from all relevant educational backgrounds but ideally from a technology, science, engineering or business
• background;Consulting experience in both business development and engagement delivery, gained with a leading professional services or systems integration firm;
• Expert knowledge and understanding of digital trends and challenges across industries, gained through project experience, contribution to thought leadership, articles, client recommendation, etc.
• Proven experience in providing technical leadership on complex (e.g. multi-national), digital and front-office transformation initiatives, managing mixed technical teams to deliver the work;
• Demonstrable track record of helping to shape successful business development of digital and other ‘front office’ business transformation initiatives.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity