3rd Line IT Support Engineer - £35,000 - £40,000 p/a - Bristol

The CPS Group are currently working with an interesting company that is going through a period of rapid growth based in South Bristol. The client is committed to delivering excellent customer service and are looking to expand their services monthly.

The successful candidate will provide effective 3rd Line IT support across all aspects of the business to a variety of clients in the United Kingdom. This position gives the successful candidate unrivalled exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking, highly technical 3rd line engineer with excellent customer service skills then this is the role for you.

What you will be doing:
*3rd line technical support responding to issues that have been logged or escalated through the Service Desk relating to incidents across the customer estate.
*Making recommendations for continual service improvement through adoption of new technologies.
*Creation and maintenance of standard builds for the project and support teams to use for all software and hardware deployments.
*Carrying out office based and remote office based technical implementations including server, network and application deployments, working alone or as part of a team.

You will be expected to have most, if not all of the following experience -

*Good technical knowledge of Virtualisation, Enterprise Storage, MS Windows Server 2012, Networking, Exchange, Active Directory, Windows Network Services.
*Deploying and supporting multi node Microsoft Hyper-V / VMWare clusters
*Experience of project implementations working to deadlines.
*Experience of deploying and maintaining switch infrastructures including Cisco.

If you have any certificates in Microsoft technologies such as MCITP Enterprise or VMware VCP 5, Cisco CCNA/CCNP and Citrix CCA that would be highly advantageous.

This is an outstanding opportunity to join a company offering real opportunities for career progression & development.

To find out more, please send in an updated CV along with a covering letter detailing your suitability to the position to (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

3rd Line IT Support Engineer - £35,000 - £40,000 p/a - Bristol

The CPS Group are currently working with an interesting company that is going through a period of rapid growth based in South Bristol. The client is committed to delivering excellent customer service and are looking to expand their services monthly.

The successful candidate will provide effective 3rd Line IT support across all aspects of the business to a variety of clients in the United Kingdom. This position gives the successful candidate unrivalled exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking, highly technical 3rd line engineer with excellent customer service skills then this is the role for you.

What you will be doing:
*3rd line technical support responding to issues that have been logged or escalated through the Service Desk relating to incidents across the customer estate.
*Making recommendations for continual service improvement through adoption of new technologies.
*Creation and maintenance of standard builds for the project and support teams to use for all software and hardware deployments.
*Carrying out office based and remote office based technical implementations including server, network and application deployments, working alone or as part of a team.

You will be expected to have most, if not all of the following experience -

*Good technical knowledge of Virtualisation, Enterprise Storage, MS Windows Server 2012, Networking, Exchange, Active Directory, Windows Network Services.
*Deploying and supporting multi node Microsoft Hyper-V / VMWare clusters
*Experience of project implementations working to deadlines.
*Experience of deploying and maintaining switch infrastructures including Cisco.

If you have any certificates in Microsoft technologies such as MCITP Enterprise or VMware VCP 5, Cisco CCNA/CCNP and Citrix CCA that would be highly advantageous.

This is an outstanding opportunity to join a company offering real opportunities for career progression & development.

To find out more, please send in an updated CV along with a covering letter detailing your suitability to the position to (url removed)

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Citrix And Application Packaging specialist - This UK's largest Retail Digital and commercial bank are looking for a Citrix and Application Packaging Specialist to join their Application Delivery Team

Citrix And Application Packaging specialist - This UK's largest Retail Digital and commercial bank are looking for a Citrix and Application Packaging Specialist to join their Application Delivery Team

Responsabilities

• You'll be involved in the deployment of applications to internal users from a Citrix infrastructure using XenApp and XenDesktop.

• Daily involvement in service accountability, taking ownership of support needs raising and managing risks. You'll also ensure the groups CMDB and other service tools are up to date

• Updating and resolving incidents and problems in line with SLA's

• Supporting projects that alter the design and development of the hosting infrastructure, largely in driving design decisions taking accountability through all project phases

• Supporting the execution of the strategy for the platforms which aligns and supports the direction of Enterprise Technology Services

Skills and experience required

• Experience of managing and deploying Citrix products such as XenApp, XenDesktop, Provisioning Services and Storefont are required.

• Previous 2nd and 3rd line technical support experience

• With enterprise-scale experience, you'll demonstrate a structured approach to delivery with a focus on mitigating risks and safe delivery

• Experience or familiarity with ServiceNow and an understanding of ITIL principles is desirable.

• A SCCM or Citrix certificate would be advantageous, but isn't essential

• Experience working within, or alongside, Agile teams would be highly desirable, ideally as a Scrum Master or Product owner

• Strong communication skills, with the ability to build relationships across the business, at varying levels of seniority

As a valued member of the team, you'll be supported to grow and advance though through excellent training and progression opportunities, whilst enjoying a working environment that celebrates diversity and equal opportunity.

Citrix And Application Packaging specialist - This UK's largest Retail Digital and commercial bank are looking for a Citrix and Application Packaging Specialist to join their Application Delivery Team

Citrix And Application Packaging specialist - This UK's largest Retail Digital and commercial bank are looking for a Citrix and Application Packaging Specialist to join their Application Delivery Team

Responsabilities

• You'll be involved in the deployment of applications to internal users from a Citrix infrastructure using XenApp and XenDesktop.

• Daily involvement in service accountability, taking ownership of support needs raising and managing risks. You'll also ensure the groups CMDB and other service tools are up to date

• Updating and resolving incidents and problems in line with SLA's

• Supporting projects that alter the design and development of the hosting infrastructure, largely in driving design decisions taking accountability through all project phases

• Supporting the execution of the strategy for the platforms which aligns and supports the direction of Enterprise Technology Services

Skills and experience required

• Experience of managing and deploying Citrix products such as XenApp, XenDesktop, Provisioning Services and Storefont are required.

• Previous 2nd and 3rd line technical support experience

• With enterprise-scale experience, you'll demonstrate a structured approach to delivery with a focus on mitigating risks and safe delivery

• Experience or familiarity with ServiceNow and an understanding of ITIL principles is desirable.

• A SCCM or Citrix certificate would be advantageous, but isn't essential

• Experience working within, or alongside, Agile teams would be highly desirable, ideally as a Scrum Master or Product owner

• Strong communication skills, with the ability to build relationships across the business, at varying levels of seniority

As a valued member of the team, you'll be supported to grow and advance though through excellent training and progression opportunities, whilst enjoying a working environment that celebrates diversity and equal opportunity.

Systems Architect - Managed Services - Kettering - £60-75k + Excellent Benefits

Overview:
This is an exciting opportunity to work for a fast growing global Consultancy, which works with clients within EMEA. My client's customers range from FTSE 100 companies, Public Sector bodies and small firms across a wide range of industries.
Role & Responsibilities:
You will be expected to lead the development and progression of customer environment improvements delivering continuous improvements to a wide range of clients, both overseeing improvements delivered by 3rd parties and implementing themselves. As a customer, facing role excellent presentation and communication skills are essential.
Essential Skills & Experience:
·Proven track record with designing and implementing system upgrades
·Exceptional communication skills, both verbal and written
·Strong design implementation of VMWare and HyperV/Azure Cloud/ XenApp and XenDesktop
·Experience in providing in-depth Infrastructure support to a growing client base.
·A strong knowledge of Active Directory, Group Policy and associated Microsoft technologies.
·Experience in Citrix XenApp and XenDesktop 7.x solutions in a highly available configuration.
·Experience deploying Microsoft Azure and O365 solutions.
·Knowledge working within an ITIL framework
Desirable:
·Microsoft Systems Centre 2012, Exchange and SQL experience.
·Familiarisation of Storage Area Networks and Fabric technologies
·Familiarisation of Network technologies (Routing, Switching and Firewalls)
·Good understanding of principles of ITIL Framework and Project Management
Package:
·£60k - 75k Basic Salary.
·Company Pension
·Quarterly incentives
·Excellent benefits package.

Systems Architect - Managed Services - Kettering - £60-75k + Excellent Benefits

Systems Architect - Managed Services - Kettering - £60-75k + Excellent Benefits

Overview:
This is an exciting opportunity to work for a fast growing global Consultancy, which works with clients within EMEA. My client's customers range from FTSE 100 companies, Public Sector bodies and small firms across a wide range of industries.
Role & Responsibilities:
You will be expected to lead the development and progression of customer environment improvements delivering continuous improvements to a wide range of clients, both overseeing improvements delivered by 3rd parties and implementing themselves. As a customer, facing role excellent presentation and communication skills are essential.
Essential Skills & Experience:
·Proven track record with designing and implementing system upgrades
·Exceptional communication skills, both verbal and written
·Strong design implementation of VMWare and HyperV/Azure Cloud/ XenApp and XenDesktop
·Experience in providing in-depth Infrastructure support to a growing client base.
·A strong knowledge of Active Directory, Group Policy and associated Microsoft technologies.
·Experience in Citrix XenApp and XenDesktop 7.x solutions in a highly available configuration.
·Experience deploying Microsoft Azure and O365 solutions.
·Knowledge working within an ITIL framework
Desirable:
·Microsoft Systems Centre 2012, Exchange and SQL experience.
·Familiarisation of Storage Area Networks and Fabric technologies
·Familiarisation of Network technologies (Routing, Switching and Firewalls)
·Good understanding of principles of ITIL Framework and Project Management
Package:
·£60k - 75k Basic Salary.
·Company Pension
·Quarterly incentives
·Excellent benefits package.

Systems Architect - Managed Services - Kettering - £60-75k + Excellent Benefits

IT Field Service Engineer (Radiotheraphy Healthcare Systems)

£40K - £45K (OTE £60K) + Overtime + Bonus + Car Allowance + Excellent Benefits 

**Excellent opportunity for an IT field service or technical support engineer  to work for a market leading manufacturer of medical radiotherapy / oncology systems**

The Company - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

My client is an instantly recognisable market leader, renowned for its forward-thinking healthcare solutions which include ‘best in class’ medical imaging systems. They are an industry leader in a number of radiotherapy and oncology imaging equipment modalities and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success.

The Role - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

Following continued growth this market-leading organisation now seeks to recruit a customer focused IT Field Service Engineer. In this rewarding role the successful applicant will be responsible for managing customer relationships and resolving all Windows, SQL, VMware and connectivity technical support issues with key healthcare oncology and medical radiotherapy customers, ensuring that customer satisfaction is achieved and maintained.

Your Background - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

To succeed in this exciting role you will ideally have a Microsoft products technical qualification or an ONC, HNC, HND or a degree in Computer Sciences and have experience working in an IT technical support or IT field service role. Your should be familiar working with most of the following technologies: database management, SQL, VMWare, Windows Server, Citrix products, information management software, connectivity issues, networks, IT security and IT hardware. Any experience of laboratory workflow, hospital workflow, LIS-HIS connection, healthcare messaging protocols, PACS or LIMS would be advantageous, but is not essential as full product training will be provided.

The Benefits - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

The successful applicant will benefit from ‘first class’ industry recognised training and a comprehensive remuneration package, including a competitive basic salary of up to £45K (OTE £60K), bonus scheme, company car allowance and excellent benefits.

This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.

IT Field Service Engineer (Radiotheraphy Healthcare Systems)

£40K - £45K (OTE £60K) + Overtime + Bonus + Car Allowance + Excellent Benefits 

**Excellent opportunity for an IT field service or technical support engineer  to work for a market leading manufacturer of medical radiotherapy / oncology systems**

The Company - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

My client is an instantly recognisable market leader, renowned for its forward-thinking healthcare solutions which include ‘best in class’ medical imaging systems. They are an industry leader in a number of radiotherapy and oncology imaging equipment modalities and supply hospitals and medical centres throughout the UK with the latest in medical device technology. As a truly global organisation, product innovation, excellent levels of customer service and good people are fundamental to their future success.

The Role - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

Following continued growth this market-leading organisation now seeks to recruit a customer focused IT Field Service Engineer. In this rewarding role the successful applicant will be responsible for managing customer relationships and resolving all Windows, SQL, VMware and connectivity technical support issues with key healthcare oncology and medical radiotherapy customers, ensuring that customer satisfaction is achieved and maintained.

Your Background - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

To succeed in this exciting role you will ideally have a Microsoft products technical qualification or an ONC, HNC, HND or a degree in Computer Sciences and have experience working in an IT technical support or IT field service role. Your should be familiar working with most of the following technologies: database management, SQL, VMWare, Windows Server, Citrix products, information management software, connectivity issues, networks, IT security and IT hardware. Any experience of laboratory workflow, hospital workflow, LIS-HIS connection, healthcare messaging protocols, PACS or LIMS would be advantageous, but is not essential as full product training will be provided.

The Benefits - IT Field Service Engineer (Radiotheraphy Healthcare Systems)

The successful applicant will benefit from ‘first class’ industry recognised training and a comprehensive remuneration package, including a competitive basic salary of up to £45K (OTE £60K), bonus scheme, company car allowance and excellent benefits.

This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.

This is a superb opprtunity for an experienced 1st line supprt or graduate who has studied IT

1st line support/ IT Service desk Analalyst - To provide Informatuon technology single point of contact endeavouring to resolve as many of these at first level fixes as possible.

Key Competencies

• Provide first line support for all incidents and service requests

• Record, prioritise and manage the lifecycle of incidents and service requests

• Ensure that the Service Desk mailboxes are routinely monitored

• Regularly consult the Service Desk Knowledgebase for First Time Fix information and take responsibility for updating

• Carry out user account creations, changes and deletions.

• Provide first line support, monitor applications and the infrastructure for the immediate team

• Escalate all incidents and service requests that cannot be completed at First Line.

• Proactively seek opportunities to extend the scope of responsibilities of the Service Desk team in order to deliver an enhanced First Time Fix experience.

• Contribute towards maintaining accurate Asset Management information within the Servcie Management tool.

Skills

• Experience of Microsoft Active Directory administration

• Knowledge of Microsoft Windows 7 desktop support

• Knowledge of Microsoft Office 2010

Able to work flexibly and participate in a 24/7 shift pattern days/nights

• Ability to prioritise, organise and problem solve. -Knowledge of Citrix.

• Knowledge of Change and Problem management

• Other formal IT related qualification

This is a superb opprtunity for an experienced 1st line supprt or graduate who has studied IT

1st line support/ IT Service desk Analalyst - To provide Informatuon technology single point of contact endeavouring to resolve as many of these at first level fixes as possible.

Key Competencies

• Provide first line support for all incidents and service requests

• Record, prioritise and manage the lifecycle of incidents and service requests

• Ensure that the Service Desk mailboxes are routinely monitored

• Regularly consult the Service Desk Knowledgebase for First Time Fix information and take responsibility for updating

• Carry out user account creations, changes and deletions.

• Provide first line support, monitor applications and the infrastructure for the immediate team

• Escalate all incidents and service requests that cannot be completed at First Line.

• Proactively seek opportunities to extend the scope of responsibilities of the Service Desk team in order to deliver an enhanced First Time Fix experience.

• Contribute towards maintaining accurate Asset Management information within the Servcie Management tool.

Skills

• Experience of Microsoft Active Directory administration

• Knowledge of Microsoft Windows 7 desktop support

• Knowledge of Microsoft Office 2010

Able to work flexibly and participate in a 24/7 shift pattern days/nights

• Ability to prioritise, organise and problem solve. -Knowledge of Citrix.

• Knowledge of Change and Problem management

• Other formal IT related qualification