SQL Technical Support
Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365
support model
Interacting with operational specialists within the Managed Service Platform.
Responsible for delivering agreed Service Levels and internal KPI’s
Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities
Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc
Key Responsibilities and Accountabilities:
Supporting the operation of Databases
ensuring they are patched in line with support and security requirements
ensuring they are monitored and managed to meet required performance and capacity levels
ensuring they are resilient and available to underpin the business defined uptime SLAs
as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system
enrolling users and maintaining system security
ensuring compliance with database vendor license agreement
backup and recovery of database information
Develop existing and new services to meet business requirements
Propose and develop continuous improvement plans for existing services
Support the development of operational roadmaps for existing services
Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery
Plan and implement technical work packages for the development of new services and maintenance of existing services
Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management
Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews
Technical Expertise;
At least HNC in an IT related discipline or substantial relevant experience
ITIL v3 foundation (Desirable)
At least one of:
Oracle Database 12c Administrator Certified Professional
MCSA SQL Server 2012
Oracle MySQL 5.6 Database Administrator Certified Professional
Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment
Significant experience in the development, implementation and support of at least one of the following
Oracle
MS SQL
Open Source databases (MySQL, PostGres, MongoDB)
Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management
Experience working in Technical Support teams
Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc.
Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable)
Excellent company benefits
Salary range £38,000 - £44,000 (Total package c £50,000)
25 days holiday + Statutory Bank Holidays
8% Bonus / Medical