This short term business travel (STBT) role is based within the Global Immigration team. The team is responsible for various corporate clients' global immigration compliance.

Business travellers in particular can trigger certain risks to companies. This role is to support the STBT immigration compliance program. You will work closely with clients to ensure that their business traveller population are compliant from an immigration and EU posted worker directive perspective.

Your day to day role will include

• Supporting the implementation of PwC's STBT tool, myTrips, as a key immigration and PWD SME
• Leading knowledge update projects for immigration and PWD
• Supervising a team of STBT immigration consultants based in London, Belfast and Poland
• Assessing business travellers' trip details from an immigration and PWD perspective
• Keeping up-to-date with immigration and PWD regulations
• Own billing and reporting to clients, including pricing structures, debts
• Conducting internal and external STBT immigration / PWD training sessions
• Own client relationships
• Run client update calls and fully manage escalations
• Work with technology teams on technology updates

The ideal candidate for this role will have

• Global immigration knowledge (STBT immigration knowledge desirable)
• Experience of using relevant software packages i.e. excel, Powerpoint, Lotus Notes, Word, Visio
• Excellent written and spoken communication skills, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Excellent attention to detail
• Excellent client skills
• Be digitally enabled

Ranked as a leading immigration service provider by Chambers, Legal 500 and Who's Who Legal, we are considered to be the market leaders in operational service provision and strategic advice. We have unequalled government liaison capabilities around the world, and are often invited to contribute to the formulation or testing of new immigration rules or legislation.

Tax

We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

This short term business travel (STBT) role is based within the Global Immigration team. The team is responsible for various corporate clients' global immigration compliance.

Business travellers in particular can trigger certain risks to companies. This role is to support the STBT immigration compliance program. You will work closely with clients to ensure that their business traveller population are compliant from an immigration and EU posted worker directive perspective.

Your day to day role will include

• Supporting the implementation of PwC's STBT tool, myTrips, as a key immigration and PWD SME
• Leading knowledge update projects for immigration and PWD
• Supervising a team of STBT immigration consultants based in London, Belfast and Poland
• Assessing business travellers' trip details from an immigration and PWD perspective
• Keeping up-to-date with immigration and PWD regulations
• Own billing and reporting to clients, including pricing structures, debts
• Conducting internal and external STBT immigration / PWD training sessions
• Own client relationships
• Run client update calls and fully manage escalations
• Work with technology teams on technology updates

The ideal candidate for this role will have

• Global immigration knowledge (STBT immigration knowledge desirable)
• Experience of using relevant software packages i.e. excel, Powerpoint, Lotus Notes, Word, Visio
• Excellent written and spoken communication skills, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Excellent attention to detail
• Excellent client skills
• Be digitally enabled

Ranked as a leading immigration service provider by Chambers, Legal 500 and Who's Who Legal, we are considered to be the market leaders in operational service provision and strategic advice. We have unequalled government liaison capabilities around the world, and are often invited to contribute to the formulation or testing of new immigration rules or legislation.

Tax

We help organisations and the people who run them answer the big business questions. How should we raise finance? Where should we be based? How should we reward our people? With some 3,300 experts whose expertise covers every conceivable area of taxation, we’re one of the UK’s leading tax practices.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Who we are
PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Change Management and Customer Management. We have almost 1,200 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Glasgow and Edinburgh; and on a range of client sites.

About the role

Our Change Management Technical Solutions is experiencing continuous success and growth. As part of this growth, we are seeking to recruit experienced Testers to work with our software development teams to provide QA support to the development teams to automate tests to guide development. Each project is different, but typically you can expect to be working on the following

• Requirements analysis and validation
• Defining and executing test strategies and scripts
• Ensuring requirements traceability
• Introducing/suggesting new processes and techniques
• Accurate recording and monitoring of issues
• Reviewing test environments configuration and processes to facilitate continuous improvement and maintenance of quality standards
• Providing test estimates
• Developing and updating automated test scripts to match requirements
• UX/UI testing / Regression testing
• Creating test plans, cases, and scripts based on business requirements and technical specifications
• Executing manual and automated testing cycles, coordinating efforts with external teams
• Documenting test results, and compiling results into consolidated high level reports

Who we are looking for Essential Criteria

• Experience as a Test Analyst
• Strong background in software integration and system testing
• Has led testing in multi-technology transformation projects
• Experience in driving script-writing and testing
• Experience in SIT Testing
• Experience in performance testing.
• Experience of automated testing (e.g, Selenium)
• Experience using HP QC / JIRA or comparable platforms
• Experience of defining test strategy / test approach
• Flexible, independent and self-motivated
• Experience in supporting team success and motivating others to keep morale and performance high
• Strong stakeholder management and communication skills
• Strong experience of iterative / incremental software delivery
• Knowledge of some test frameworks and solutions to manage complexity
• Experience of working in fast paced environments to strict deadlines
• Bachelor’s Degree or HNC in Computer Science, Information Systems, or other related field, or equivalent work experience
• ISTQB Foundation Certification

Desirable Criteria

• Experience of testing ERP software, particularly, Oracle E-Business Suite.

Location

You will be based in Belfast, however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over lengthy periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

What’s in it for you?

The role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Who we are
PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Change Management and Customer Management. We have almost 1,200 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Glasgow and Edinburgh; and on a range of client sites.

About the role

Our Change Management Technical Solutions is experiencing continuous success and growth. As part of this growth, we are seeking to recruit experienced Testers to work with our software development teams to provide QA support to the development teams to automate tests to guide development. Each project is different, but typically you can expect to be working on the following

• Requirements analysis and validation
• Defining and executing test strategies and scripts
• Ensuring requirements traceability
• Introducing/suggesting new processes and techniques
• Accurate recording and monitoring of issues
• Reviewing test environments configuration and processes to facilitate continuous improvement and maintenance of quality standards
• Providing test estimates
• Developing and updating automated test scripts to match requirements
• UX/UI testing / Regression testing
• Creating test plans, cases, and scripts based on business requirements and technical specifications
• Executing manual and automated testing cycles, coordinating efforts with external teams
• Documenting test results, and compiling results into consolidated high level reports

Who we are looking for Essential Criteria

• Experience as a Test Analyst
• Strong background in software integration and system testing
• Has led testing in multi-technology transformation projects
• Experience in driving script-writing and testing
• Experience in SIT Testing
• Experience in performance testing.
• Experience of automated testing (e.g, Selenium)
• Experience using HP QC / JIRA or comparable platforms
• Experience of defining test strategy / test approach
• Flexible, independent and self-motivated
• Experience in supporting team success and motivating others to keep morale and performance high
• Strong stakeholder management and communication skills
• Strong experience of iterative / incremental software delivery
• Knowledge of some test frameworks and solutions to manage complexity
• Experience of working in fast paced environments to strict deadlines
• Bachelor’s Degree or HNC in Computer Science, Information Systems, or other related field, or equivalent work experience
• ISTQB Foundation Certification

Desirable Criteria

• Experience of testing ERP software, particularly, Oracle E-Business Suite.

Location

You will be based in Belfast, however as a result of the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over lengthy periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

What’s in it for you?

The role will be varied and challenging, providing you with an opportunity to work with a wide variety of high profile clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Who we are looking for

At PwC you’ll get to work with the largest, most recognisable clients in the world. We are rapidly building out our team of digital product delivery specialists and we are looking for individuals who will play a key role in achieving our mission of helping clients thrive in the digital age. We're looking for people who will think outside the box, not settling for the status quo and who will look to create impact from day one.

About the role

• As a software engineer within PwC you will form an integral part in the delivery of digital solutions to meet the needs of our clients.
• In PwC’s agile delivery team you will be building solutions which keep our clients at the forefront of digital technologies and ahead of their competitors.
• You will utilise best practices such as Continuous Integration, Continuous Delivery, Test-Driven Development and peer reviews, and be involved in end-to-end software delivery.
• A software engineer will be able to contribute to design and build technical solutions to meet business requirements while adhering to high coding standards and engineering principles.
• You would typically be part of a small team of engineers who are responsible for a particular product or set of features and will have access to mentorship from senior engineers.
• Some level of travel will be required for this role.

Requirements

The Software Engineer should have experience of:

• Contributing to application design and development
• End-to-end involvement in software delivery
• Working with production systems
• Demonstrating OO development in a commercial environment
• A range of software delivery tools (source control, agile tools, CI, IDE etc)
• Implementing and following best practices
• Effective prioritisation of tasks and personal time management
• Demonstrating initiative
• Interacting with clients and/or product owners

Desirable experience

• Degree in computer science related discipline
• Delivering in a highly collaborative agile environment
• Understanding of blockchain technologies
• Behavioural Driven Development and Exploratory Testing
• Cloud environment experience
• Microservices architecture practical knowledge

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Who we are looking for

At PwC you’ll get to work with the largest, most recognisable clients in the world. We are rapidly building out our team of digital product delivery specialists and we are looking for individuals who will play a key role in achieving our mission of helping clients thrive in the digital age. We're looking for people who will think outside the box, not settling for the status quo and who will look to create impact from day one.

About the role

• As a software engineer within PwC you will form an integral part in the delivery of digital solutions to meet the needs of our clients.
• In PwC’s agile delivery team you will be building solutions which keep our clients at the forefront of digital technologies and ahead of their competitors.
• You will utilise best practices such as Continuous Integration, Continuous Delivery, Test-Driven Development and peer reviews, and be involved in end-to-end software delivery.
• A software engineer will be able to contribute to design and build technical solutions to meet business requirements while adhering to high coding standards and engineering principles.
• You would typically be part of a small team of engineers who are responsible for a particular product or set of features and will have access to mentorship from senior engineers.
• Some level of travel will be required for this role.

Requirements

The Software Engineer should have experience of:

• Contributing to application design and development
• End-to-end involvement in software delivery
• Working with production systems
• Demonstrating OO development in a commercial environment
• A range of software delivery tools (source control, agile tools, CI, IDE etc)
• Implementing and following best practices
• Effective prioritisation of tasks and personal time management
• Demonstrating initiative
• Interacting with clients and/or product owners

Desirable experience

• Degree in computer science related discipline
• Delivering in a highly collaborative agile environment
• Understanding of blockchain technologies
• Behavioural Driven Development and Exploratory Testing
• Cloud environment experience
• Microservices architecture practical knowledge

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Data Architect Senior Manager

Job description

About the role

PwC is seeking an experienced data architect with substantive experience in leading architecture teams to join their global chief data office’s (GCDO) data architecture & modeling team to help deliver on the PwC Internal Data Strategy, which includes the design & build of PwC’s Common Data Model which will support a number of Reporting and Analytics use cases across PwC’s network of firms.

Who we are

PwC has been investing in its global data governance and management capabilities to support its objectives to become the leading technology enabled professional services provider and a data driven enterprise. To support these objectives it has recently formed a Global Chief Data Office which includes a Data Architecture and Modelling team. This role is within that team.

Key responsibilities

Lead a large team of global architects to deliver on various initiatives directly contributing and underpinning PwC’s global data strategy. This includes both managing the agile delivery, coaching the data architecture & modeling team to achieve its goals, as well as contributing to the development of the planned deliverables.

Preferred knowledge and skills

• 8 years in data solution delivery
• Demonstrable experience leading an architecture team in Agile methodology
• Experience with conceptual, logical and physical architecture design
• Experience of working with SMEs, other EAs as well as business and data analysts to understand data requirements.Experience in working in a global cross-continent team
• Experience using tools such as Sparx Enterprise Architect and the Google Suite
• Experience developing dimensional and other data models as part of an agile methodology.

Location
UK: Preferably in London

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Data Architect Senior Manager

Job description

About the role

PwC is seeking an experienced data architect with substantive experience in leading architecture teams to join their global chief data office’s (GCDO) data architecture & modeling team to help deliver on the PwC Internal Data Strategy, which includes the design & build of PwC’s Common Data Model which will support a number of Reporting and Analytics use cases across PwC’s network of firms.

Who we are

PwC has been investing in its global data governance and management capabilities to support its objectives to become the leading technology enabled professional services provider and a data driven enterprise. To support these objectives it has recently formed a Global Chief Data Office which includes a Data Architecture and Modelling team. This role is within that team.

Key responsibilities

Lead a large team of global architects to deliver on various initiatives directly contributing and underpinning PwC’s global data strategy. This includes both managing the agile delivery, coaching the data architecture & modeling team to achieve its goals, as well as contributing to the development of the planned deliverables.

Preferred knowledge and skills

• 8 years in data solution delivery
• Demonstrable experience leading an architecture team in Agile methodology
• Experience with conceptual, logical and physical architecture design
• Experience of working with SMEs, other EAs as well as business and data analysts to understand data requirements.Experience in working in a global cross-continent team
• Experience using tools such as Sparx Enterprise Architect and the Google Suite
• Experience developing dimensional and other data models as part of an agile methodology.

Location
UK: Preferably in London

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at Senior Associate grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer experience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

About the team

The Private Sector (PS) Customer team within Consulting at PwC, advises leading private sector organisations. Our ambition is to be the number one advisor to the Private sector industry recognised for delivering sustainable value to our clients. Transforming the experience delivered to customers is at the top of our client’s agendas, Our clients often struggle to improve business outcomes across their marketing, sales and service functions. Our engagements help drive commercial excellence, create omni-channel customer engagement while also innovating with technology. These engagements span front office, middle office and operations within Retail, Consumer Goods, Industrial Products, Utilities, Telcos. We are able to deploy multi-disciplinary teams that use PwC’s proven methodologies and tools and apply these with deep industry expertise. We have a number of roles available in our rapidly growing Customer practice, based in London.

About the role

Private Sector organisations are looking for ways to grow and create competitive advantage. Our customer transformation team helps our clients differentiate their offering by understanding better who their customers are and how to address their needs. Using digital and emerging technologies, we focus on front office transformation across marketing, sales and service, delivering exceptional customer experiences to help achieve strong commercial and business outcomes.

We are looking for individuals with a demonstrably strong track record in this area. You will have worked on projects in areas such as customer strategy, product design and end-to-end front-office, digital-enabled transformation with a focus on Customer Service optimisation. You will have a deep understanding of digital trends, customer experience and operational improvement. Strong consulting skills and industry knowledge are both a must. We want people that can play a leading role in developing our PS Customer practice in this key area of customer transformation.

We are recruiting at Senior Associate grade

Essential skills and experience

• Degree educated or equivalent
• Experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which:
  • Transform service offering and design to improve Customer & Employee Experience
  • Transforming Operating models to better align to customers and improve ways of working
  • Increase Customer loyalty and spend, whilst also reducing cost to serve
  • Enhancing Digital capabilities by leveraging next generation technologies
  • Improve the visibility and knowledge about customers through advanced analytics
  • Help organisations capture and process customer feedback through CX and Close Loop initiatives.
• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of building sustainable client relationships within Private Sector organisations and to be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional
• Experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
• Experience of generating a vision and leading teams, establishing direction and motivating people to focus efforts and build commitment towards achieving business goals
• Experience of being a highly effective developer of people by making time to coach, mentor and develop others

Desirable skills and experience

• Experience of working in or with teams that look at; Customer Service Strategy, Service Experience Design (customer & employees), Operating Model Design, Digital self-service, Customer Success & Loyalty, Contact Centre Operations, Customer Feedback, Closing the Loop and Customer Insight
• Experience of applying, analysing CX measurement scores such as NPS, CES, CSAT - understanding and applying the difference between Top Down and Bottom up metrics
• Experience of using CEM platforms such as Medalia, SAP Qualtrics, Satmatrix and ResponseTek

Who we’re looking for

• Strong customer experience skills and an understanding of current issues and challenges across the varying levels of maturity within Private Sector industry
• Significant experience in customer services, call centre models, process optimisation, service experience design, Customer Feedback and Close Loop activities, field services operations and delivering new technology into organisations.
• Significant experience working within and (dependant on grade) managing large, complex projects and teams

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.