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  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

About PwC Operate

PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of business pillars including Financial Crime, Compliance Testing and Customer Management. We have approximately 1,200 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester and Edinburgh; and on a range of client sites.

The Role

A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you’ll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.

PwC’s Operate are seeking an experienced Automation/Robotic Process Automation (RPA) developer on a permanent basis to assist the delivery of robotic and intelligent automation solutions across the business. As a Senior Automation Developer you will play a key role in defining and scaling the organisation’s RPA strategy as part of the operational delivery arm of the firm based in Belfast. As such, travel requirements are expected to be minimal.

A career within Operate Technology at PwC provides the opportunity to gain industry recognised technical accreditations in software development and automation while working in a technology-led environment.

You will join a structured training programme and will become an expert in various cutting-edge technologies utilised at PwC. The role offers the opportunity to develop quickly, to see the results of your work and to collaborate with clients throughout projects. As your career progresses, you will be given a degree of flexibility to work on projects that suit your particular interests and skills.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive industry experience, to help our teams and clients solve complex business problems from strategy to execution. Specific responsibilities include:

  • Process assessment and automation
  • Understanding business and technical requirements; develop, document, and implement solution designs
  • Robotics development including solution architecture
  • Coding, testing, debugging, and deployment
  • Work with other developers, architects, engineers, database administrators, business analysts, QA and delivery leads in project delivery and solving technical issues
  • Hands on delivery of solutions throughout the entire life cycle, including day-to-day management of ongoing engagements
  • Ensure that deliverables meet or exceed functional, technical, and performance requirements
  • Contribute to the development of your own and team's technical acumen

Essential:

  • A depth of demonstrable experience in an industry-recognised RPA tool such as UiPath, Blue Prism, Automation Anywhere etc. OR significant software engineering experience with a desire to transition into RPA.
  • Educated to degree level in an IT-related discipline.
  • Coding/programming experience in any of the following .NET 3.5 and higher (C#, ASP.NET, VB.NET), VBA, HTML, JavaScript, Java, Python, PHP, Google AppsScript etc.
  • Experience of agile software development methodologies (Scrum, Kanban etc.)
  • Strong analytical skills with experience in problem solving and a proven record of implementing and delivering solutions
  • Willingness to expand technical knowledge in a broad range of client-facing projects
  • Ability to manage deadlines within multiple projects
  • Proven ability to be a team player, while retaining the ability to work independently with little supervision.

Desirable:

  • UiPath and Blue Prism certifications
  • Experience of Azure, AWS, GCP
  • DevOps experience (CI/CD etc.)
  • Scrum Master experience
  • Experience of Machine learning and Artificial Intelligence (AI), especially Natural Language Process (NLP)

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

About PwC Operate

PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of business pillars including Financial Crime, Compliance Testing and Customer Management. We have approximately 1,200 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester and Edinburgh; and on a range of client sites.

The Role

A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you’ll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.

PwC’s Operate are seeking an experienced Automation/Robotic Process Automation (RPA) developer on a permanent basis to assist the delivery of robotic and intelligent automation solutions across the business. As a Senior Automation Developer you will play a key role in defining and scaling the organisation’s RPA strategy as part of the operational delivery arm of the firm based in Belfast. As such, travel requirements are expected to be minimal.

A career within Operate Technology at PwC provides the opportunity to gain industry recognised technical accreditations in software development and automation while working in a technology-led environment.

You will join a structured training programme and will become an expert in various cutting-edge technologies utilised at PwC. The role offers the opportunity to develop quickly, to see the results of your work and to collaborate with clients throughout projects. As your career progresses, you will be given a degree of flexibility to work on projects that suit your particular interests and skills.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive industry experience, to help our teams and clients solve complex business problems from strategy to execution. Specific responsibilities include:

  • Process assessment and automation
  • Understanding business and technical requirements; develop, document, and implement solution designs
  • Robotics development including solution architecture
  • Coding, testing, debugging, and deployment
  • Work with other developers, architects, engineers, database administrators, business analysts, QA and delivery leads in project delivery and solving technical issues
  • Hands on delivery of solutions throughout the entire life cycle, including day-to-day management of ongoing engagements
  • Ensure that deliverables meet or exceed functional, technical, and performance requirements
  • Contribute to the development of your own and team's technical acumen

Essential:

  • A depth of demonstrable experience in an industry-recognised RPA tool such as UiPath, Blue Prism, Automation Anywhere etc. OR significant software engineering experience with a desire to transition into RPA.
  • Educated to degree level in an IT-related discipline.
  • Coding/programming experience in any of the following .NET 3.5 and higher (C#, ASP.NET, VB.NET), VBA, HTML, JavaScript, Java, Python, PHP, Google AppsScript etc.
  • Experience of agile software development methodologies (Scrum, Kanban etc.)
  • Strong analytical skills with experience in problem solving and a proven record of implementing and delivering solutions
  • Willingness to expand technical knowledge in a broad range of client-facing projects
  • Ability to manage deadlines within multiple projects
  • Proven ability to be a team player, while retaining the ability to work independently with little supervision.

Desirable:

  • UiPath and Blue Prism certifications
  • Experience of Azure, AWS, GCP
  • DevOps experience (CI/CD etc.)
  • Scrum Master experience
  • Experience of Machine learning and Artificial Intelligence (AI), especially Natural Language Process (NLP)

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

The PwC Deal
No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.

Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do
During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Impress us during your time with us and you could earn a place on one of our Summer Internship or Work Placement roles for the following year. Our national opportunities will be running over the Easter and Summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Tech
We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

What you'll gain
Impress us during this 3 day placement and you could well earn a place on one of our programmes for the following year.

Shadowing days
The date of your placement will be dictated by the availability of the leader and your recruiter will share with you the available dates when you are offered a place. The placements will take place over the Easter or Summer holidays.

What you’ll need

  • You’ll need to be on course for a 2.1 degree or above in any subject
  • We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study
  • You'll need to be a first year undergraduate university student on a three-year degree course; or
  • You'll need to be a first year undergraduate university students on a four-year degree expecting to do a work placement in your third year; or
  • You'll need to be a second year undergraduate university students on a four-year degree course.

We know that the skills and experiences you develop with us will stay with you throughout your career. So join PwC. We'll help you reach your full potential.

Take the opportunity of a lifetime.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

To apply, please visit our website via the button below.

  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

The PwC Deal
No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.

Women in Tech

Find out what it takes to make it to the very top of PwC from the perspective of one of our female leaders. Gain insight into what we do day-to-day, by partnering with an associate who’s on our current training scheme and experience working life with us

Open to all, regardless of gender, this programme is to inspire and support students seeking an experience in professional services, and is part of our continued commitment to improve our female representation by showcasing some of our inspiring female leaders. The programme focuses on supporting you through our application process, developing skills and provides an insight into the opportunities available at PwC.

What you’ll do
During this three-day paid placement, you’ll work closely with a variety of people at all grades to learn what it's like to work at PwC, experiencing first hand the nature of the work that we do.

You’ll spend time with lots of different people, from graduates to senior leaders, attending meetings and working with our clients and teams to get real exposure to our business. Impress us during your time with us and you could earn a place on one of our Summer Internship or Work Placement roles for the following year. Our national opportunities will be running over the Easter and Summer holidays (restrictions for some areas).

You should also have done plenty of research into the area of PwC you'd like to join. We strongly advise you to apply for the business area and office that interests you the most as any subsequent offers will be made for this area only.

Tech
We recognise that to bring value to our clients, we need to provide the best advice around technological innovation. With us, you’ll be at the forefront of new initiatives and explore emerging technologies and trends to help our clients unlock their potential, protect their businesses, provide insight and help steer strategy.

What you'll gain
Impress us during this 3 day placement and you could well earn a place on one of our programmes for the following year.

Shadowing days
The date of your placement will be dictated by the availability of the leader and your recruiter will share with you the available dates when you are offered a place. The placements will take place over the Easter or Summer holidays.

What you’ll need

  • You’ll need to be on course for a 2.1 degree or above in any subject
  • We determine whether you're on course for a 2.1 based on the grades you achieved in your last completed year of academic study
  • You'll need to be a first year undergraduate university student on a three-year degree course; or
  • You'll need to be a first year undergraduate university students on a four-year degree expecting to do a work placement in your third year; or
  • You'll need to be a second year undergraduate university students on a four-year degree course.

We know that the skills and experiences you develop with us will stay with you throughout your career. So join PwC. We'll help you reach your full potential.

Take the opportunity of a lifetime.

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

To apply, please visit our website via the button below.

  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

The team

Our Capital Project Services (CPS) team consists of a range of talented multi-disciplined professionals who have a background in delivery of capital projects across multiple sectors including infrastructure and financial services. We support our clients in securing optimum value from their projects or business and provide the expertise they require to navigate challenging, complex situations.

Role

We’re one of the world’s leading professional services organisations and our culture is all about our people. We are looking for candidates with strong interpersonal, presentation and communication skills who are passionate about advising clients to improve their project outcomes. Your role might include:

  • Designing and delivering transformative project and programme management and/ or commercial management approaches across a wide range of industries;
  • Working closely with senior leaders of major global businesses to optimise the efficiency of their capital programmes and supporting them to deliver their intended benefits;
  • Providing expertise to clients who strive to deliver projects within constrained budgets or supporting them through challenging situations.
  • At PwC the development of our people is key and though we're all driven by different aspirations, we share the same commitment to quality. You’ll have the opportunity to work on high-profile, national and international projects that will enable you to reach your full potential.

Responsibilities

As a Senior Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Directors and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team's technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Continue to develop internal relationships and your PwC brand

The Individual

We’re looking for someone who:

  • Is a confident communicator and is able to deliver compelling messages with impact in a passionate and credible manner to influence a wide variety of audiences;
  • Is an exceptional leader and has a strong desire to coach others within their team
  • Has exceptional technical aptitude and analytical skills, and is able to translate complex issues to support the creation and delivery of clear and understandable client solutions;
  • Is passionate about delivery of capital projects and has a strong desire to succeed by learning from colleagues and creating collaborative relationships at all levels;
  • Has a strong academic and industry background and currently holds a senior position in their organisation;
  • Is open to travel, both nationally and internationally

Experience

Our clients value the diverse range of experiences that our people bring. Our team mostly comprises of people from Project Management, Engineering, or Commercial Management backgrounds but we’re open to other industries and experiences, and the value that can bring.

Your career to date should demonstrate:

  • The ability to lead a team to deliver projects and solutions;
  • A desire to build trusted working relationships with their teams, clients and other stakeholders and innovation to deliver outputs;
  • Experience in leading the management of contracts, suppliers, or projects and an in depth understanding of the core principles used to support delivery of projects;
  • Self awareness and your ambition to continuously develop your and your team’s skills.

Deals

Our Deals business is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysis to the management, shareholders and financiers of business.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Belfast
  • Competitive
    • Permanent
  • 27 Feb 2020
FIX-text job-description">

The team

Our Capital Project Services (CPS) team consists of a range of talented multi-disciplined professionals who have a background in delivery of capital projects across multiple sectors including infrastructure and financial services. We support our clients in securing optimum value from their projects or business and provide the expertise they require to navigate challenging, complex situations.

Role

We’re one of the world’s leading professional services organisations and our culture is all about our people. We are looking for candidates with strong interpersonal, presentation and communication skills who are passionate about advising clients to improve their project outcomes. Your role might include:

  • Designing and delivering transformative project and programme management and/ or commercial management approaches across a wide range of industries;
  • Working closely with senior leaders of major global businesses to optimise the efficiency of their capital programmes and supporting them to deliver their intended benefits;
  • Providing expertise to clients who strive to deliver projects within constrained budgets or supporting them through challenging situations.
  • At PwC the development of our people is key and though we're all driven by different aspirations, we share the same commitment to quality. You’ll have the opportunity to work on high-profile, national and international projects that will enable you to reach your full potential.

Responsibilities

As a Senior Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Directors and above
  • Train and lead staff
  • Establish effective working relationships directly with clients
  • Contribute to the development of your own and team's technical acumen
  • Keep up to date with local and national business and economic issues
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Continue to develop internal relationships and your PwC brand

The Individual

We’re looking for someone who:

  • Is a confident communicator and is able to deliver compelling messages with impact in a passionate and credible manner to influence a wide variety of audiences;
  • Is an exceptional leader and has a strong desire to coach others within their team
  • Has exceptional technical aptitude and analytical skills, and is able to translate complex issues to support the creation and delivery of clear and understandable client solutions;
  • Is passionate about delivery of capital projects and has a strong desire to succeed by learning from colleagues and creating collaborative relationships at all levels;
  • Has a strong academic and industry background and currently holds a senior position in their organisation;
  • Is open to travel, both nationally and internationally

Experience

Our clients value the diverse range of experiences that our people bring. Our team mostly comprises of people from Project Management, Engineering, or Commercial Management backgrounds but we’re open to other industries and experiences, and the value that can bring.

Your career to date should demonstrate:

  • The ability to lead a team to deliver projects and solutions;
  • A desire to build trusted working relationships with their teams, clients and other stakeholders and innovation to deliver outputs;
  • Experience in leading the management of contracts, suppliers, or projects and an in depth understanding of the core principles used to support delivery of projects;
  • Self awareness and your ambition to continuously develop your and your team’s skills.

Deals

Our Deals business is an exciting, fast-paced and an ever-growing business that focuses on deals and crisis situations for our clients. Collectively, we deal with the types of situations you hear about regularly in the news and we provide support, insight and analysis to the management, shareholders and financiers of business.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

  • Buxton, Derbyshire
  • £20,000 - £22,000/annum van + overtime + shift allowance
    • Permanent
  • 25 Feb 2020

I am currently recruiting for an IT/EPoS Field Service Engineer for a company based in the Peak District to undertake break FIX calls for IT and EPoS hardware throughout the UK.

The company have been established for 40 years and provide end to end solutions implementing and supporting both software and hardware solutions for EPOS and Warehouse Management.

To be suitable for this position you would need to live within commuting distance to their offices.

The Role:

  • Undertake installations and break FIX calls on EPoS equipment and back office IT hardware in retailers anywhere in the UK
  • Provide customer training on systems where applicable

Experience Required:

  • A recent IT or engineering qualification OR an active interest in technology and IT (like to repair PCs in spare time etc)
  • PC or IT hardware or EPoS break-FIX experience (desirable not essential)
  • Technical couriers would be strongly considered
  • Full UK driving licence

Working Hours:

  • 38 hours per week Monday - Friday
  • 1 in 5 evenings and weekends; 10:00-22:00 Saturday & Sunday (days given off in lieu the following week)

Package:

  • £20,000 - £22,000 (DOE) + £2000 shift allowance
  • Overtime = x1.5
  • Company van + fuel card
  • Buxton, Derbyshire
  • £20,000 - £22,000/annum van + overtime + shift allowance
    • Permanent
  • 25 Feb 2020

I am currently recruiting for an IT/EPoS Field Service Engineer for a company based in the Peak District to undertake break FIX calls for IT and EPoS hardware throughout the UK.

The company have been established for 40 years and provide end to end solutions implementing and supporting both software and hardware solutions for EPOS and Warehouse Management.

To be suitable for this position you would need to live within commuting distance to their offices.

The Role:

  • Undertake installations and break FIX calls on EPoS equipment and back office IT hardware in retailers anywhere in the UK
  • Provide customer training on systems where applicable

Experience Required:

  • A recent IT or engineering qualification OR an active interest in technology and IT (like to repair PCs in spare time etc)
  • PC or IT hardware or EPoS break-FIX experience (desirable not essential)
  • Technical couriers would be strongly considered
  • Full UK driving licence

Working Hours:

  • 38 hours per week Monday - Friday
  • 1 in 5 evenings and weekends; 10:00-22:00 Saturday & Sunday (days given off in lieu the following week)

Package:

  • £20,000 - £22,000 (DOE) + £2000 shift allowance
  • Overtime = x1.5
  • Company van + fuel card
  • Coventry, West Midlands
    • Permanent
  • 25 Feb 2020

Job Title - 1st Line Support Analyst

Location - Number Three, Middlemarch Business Park, Siskin Drive, Coventry, CV3 4FJ

Shift - Rotational Shift between 7am-6pm Monday - Friday

Salary- £19500

Start Date - March/April

About the role

The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations & follow ups. This role would be ideal for a recent graduate looking for their first IT role. It's an exciting time to join Capita. We are committed to accelerate and enhance our focus on emerging technologies to ensure our clients benefit from leading digital solutions, artificial intelligence, robotics, open data and Internet of Things. As a leading provider of IT and professional Services to some of the leading companies in the UK this is an opportunity for you to progress your career and build knowledge in a leading and forward thinking organisation.

About Capita | IT Services

Capita IT Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors.

We work in partnership with our customers to gain a deep understanding of their organisation and then create a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is our ultimate goal.

What you will do:

  • Provide 1st Line diagnosis and resolution
  • Maintain a high level of 1st time FIX rates
  • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
  • To provide an excellent customer service and value to end users
  • Escalation of tickets to resolver groups when required
  • Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
  • Work in accordance to company policies, procedures and standards


Essential:

  • Excellent verbal and written communication
  • Good customer service skills
  • You will have a passion for IT
  • Previous experience of using a ticket management system, 1st or 2nd line support
  • Educated to degree level within a relevant IT subject OR some working experience within a 1st Line/Service Desk position

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

  • Coventry, West Midlands
    • Permanent
  • 25 Feb 2020

Job Title - 1st Line Support Analyst

Location - Number Three, Middlemarch Business Park, Siskin Drive, Coventry, CV3 4FJ

Shift - Rotational Shift between 7am-6pm Monday - Friday

Salary- £19500

Start Date - March/April

About the role

The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations & follow ups. This role would be ideal for a recent graduate looking for their first IT role. It's an exciting time to join Capita. We are committed to accelerate and enhance our focus on emerging technologies to ensure our clients benefit from leading digital solutions, artificial intelligence, robotics, open data and Internet of Things. As a leading provider of IT and professional Services to some of the leading companies in the UK this is an opportunity for you to progress your career and build knowledge in a leading and forward thinking organisation.

About Capita | IT Services

Capita IT Services is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors.

We work in partnership with our customers to gain a deep understanding of their organisation and then create a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is our ultimate goal.

What you will do:

  • Provide 1st Line diagnosis and resolution
  • Maintain a high level of 1st time FIX rates
  • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
  • To provide an excellent customer service and value to end users
  • Escalation of tickets to resolver groups when required
  • Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
  • Work in accordance to company policies, procedures and standards


Essential:

  • Excellent verbal and written communication
  • Good customer service skills
  • You will have a passion for IT
  • Previous experience of using a ticket management system, 1st or 2nd line support
  • Educated to degree level within a relevant IT subject OR some working experience within a 1st Line/Service Desk position

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.