Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

HRGO Recruitment Eastbourne is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services & solutions to both enterprise & education sectors, you and the team will provide a high level of support and expertise to Clients. Our client is a dynamic and enterprising technology provider who delivers a comprehensive portfolio of intelligent services and technology solutions to both the enterprise and education sectors. The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Helpdesk environment.

The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.

Responsible for the daily operation of the Service Desk team consisting of 1st & 2nd Line Technical Consultants. Managing the Technicians workloads, scheduling of the technical calendar and managing the tickets based on urgency and technically availability.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity. The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

Strong technical background required covering: windows server management: Active Directory:Exchange/Office 365:TCP/IP, DNS/DHCP: VMWare - vSphere: RES-Product Suite:Microsoft HyperV: Veeam: SAN & Storage Technologies

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

HRGO Recruitment Eastbourne is recruiting for an experienced Service Desk Manager to head up their in-house Service Desk team. Delivering a comprehensive portfolio of intelligent services & solutions to both enterprise & education sectors, you and the team will provide a high level of support and expertise to Clients. Our client is a dynamic and enterprising technology provider who delivers a comprehensive portfolio of intelligent services and technology solutions to both the enterprise and education sectors. The successful applicant will have a demonstrable track record of maintaining strong relationships with customers, within an IT Helpdesk environment.

The role also demands the ability to successfully identify opportunities to expand the current offering within existing customers, generating revenue from add-on business. Strong experience of defining, monitoring and managing Service Level Agreements (SLAs) is essential for this role, within an IT services/solutions business.

Responsible for the daily operation of the Service Desk team consisting of 1st & 2nd Line Technical Consultants. Managing the Technicians workloads, scheduling of the technical calendar and managing the tickets based on urgency and technically availability.

As well as a strong grounding in service delivery management, this role also requires a solid technical understanding of IT infrastructure including technologies such as VMware, Citrix, storage and Microsoft technologies. Previous experience of working with Cisco, including selling their services and products would be highly desirable for this opportunity. The successful applicant will have excellent interpersonal skills, the ability to negotiate with customers and build long-lasting, profitable relationships.

Strong technical background required covering: windows server management: Active Directory:Exchange/Office 365:TCP/IP, DNS/DHCP: VMWare - vSphere: RES-Product Suite:Microsoft HyperV: Veeam: SAN & Storage Technologies

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

IT Infrastructure Manager

Location: Basildon
Salary: Competitive, DOE
Contract: Full Time, Permanent
Hours: Monday to Friday 8:30am – 5:30pm

Are you looking for a new and exciting opportunity?  Do you enjoy a challenge?

About ADSI:

We are a medium sized business services group with operations covering telecommunications, technology and energy.

Heavily reliant on state-of-the-art technological systems to operate a lean back office, IT is at the very core of the business and is critical to the continued growth of the company.  

Our business operates in an agile manner with key decisions typically taking minutes or hours rather than weeks and months.

IT operations covering 3 sites with high availability and DR are critical to our success.

Role and Responsibilities: IT Infrastructure Manager

The Infrastructure & IT Manager is required to support the business users and systems as well as ADSI’s customers and their systems.

The IT Infrastructure Manager role’s primary focus is on Microsoft Windows and VMware vSphere 6 along with Cisco network support.

Of paramount importance is the ability to take responsibility for issue resolution and ensuring tasks are assigned and completed.  

This is a role that will include substantial hands-on work together with management of the team and strategic direction of internal IT support, upgrade and development.

Key Responsibilities: IT Infrastructure Manager

•    Leading the Infrastructure team, by example and developing their skills.
•    Maintenance and management of Vmware vSphere environments.
•    Server application maintenance, installation and support.
•    3rd line fault resolution for issues affecting client experience and system performance.
•    SAN administration, troubleshooting and maintenance.
•    Active directory administration including group policy creation and maintenance.
•    Switch and Firewall administration, troubleshooting and maintenance
•    Monitoring systems administration, troubleshooting and maintenance.
•    Network link administration, troubleshooting and maintenance.

General Responsibilities:

•    Occasional UK travel to other sites.
•    Regular checks of critical systems, resolving issues as required
•    Diagnosing and replacing faulty hardware
•    Owning, progressing, and completing Infrastructure projects.
•    Arranging and managing software and hardware trials.
•    Investigating security alerts.
•    Troubleshooting security and general application patching.

What We Need from You: IT Infrastructure Manager

Preferred Skills:

•    Significant and demonstrable experience supporting Windows Server and Desktop Platforms.
•    Good understanding of Cisco Switches and Firewalls
•    Solid experience of installing and supporting Vmware virtualisation & Infrastructure Solutions.
•    MS Windows 7, 8 & 10, Server 2003, 2008 & 2012
•    Good experience installing and supporting Citrix XenApp
•    Cisco Switches and Firewalls
•    Network performance monitoring
•    iSCSI SAN/NAS Storage
•    Veeam Backup and Replication
•    Active Directory (AD) – Group Policy Management
•    SQL experience

Personal Attributes:

•    Strong customer focus.
•    Strong communication and interpersonal skills.
•    Strong and engaging presentation skills with the ability to articulate the technical aspects of the service both succinctly and clearly.
•    A strong leader.
•    A can do and can do it now attitude
•    Excellent planning and organisational skills.

If you feel you have the relative skills & experience necessary to be successful within this role then click on ‘APPLY’ today forwarding a recent copy of your CV for consideration in the first instance.

No Agencies Please.

IT Infrastructure Manager

Location: Basildon
Salary: Competitive, DOE
Contract: Full Time, Permanent
Hours: Monday to Friday 8:30am – 5:30pm

Are you looking for a new and exciting opportunity?  Do you enjoy a challenge?

About ADSI:

We are a medium sized business services group with operations covering telecommunications, technology and energy.

Heavily reliant on state-of-the-art technological systems to operate a lean back office, IT is at the very core of the business and is critical to the continued growth of the company.  

Our business operates in an agile manner with key decisions typically taking minutes or hours rather than weeks and months.

IT operations covering 3 sites with high availability and DR are critical to our success.

Role and Responsibilities: IT Infrastructure Manager

The Infrastructure & IT Manager is required to support the business users and systems as well as ADSI’s customers and their systems.

The IT Infrastructure Manager role’s primary focus is on Microsoft Windows and VMware vSphere 6 along with Cisco network support.

Of paramount importance is the ability to take responsibility for issue resolution and ensuring tasks are assigned and completed.  

This is a role that will include substantial hands-on work together with management of the team and strategic direction of internal IT support, upgrade and development.

Key Responsibilities: IT Infrastructure Manager

•    Leading the Infrastructure team, by example and developing their skills.
•    Maintenance and management of Vmware vSphere environments.
•    Server application maintenance, installation and support.
•    3rd line fault resolution for issues affecting client experience and system performance.
•    SAN administration, troubleshooting and maintenance.
•    Active directory administration including group policy creation and maintenance.
•    Switch and Firewall administration, troubleshooting and maintenance
•    Monitoring systems administration, troubleshooting and maintenance.
•    Network link administration, troubleshooting and maintenance.

General Responsibilities:

•    Occasional UK travel to other sites.
•    Regular checks of critical systems, resolving issues as required
•    Diagnosing and replacing faulty hardware
•    Owning, progressing, and completing Infrastructure projects.
•    Arranging and managing software and hardware trials.
•    Investigating security alerts.
•    Troubleshooting security and general application patching.

What We Need from You: IT Infrastructure Manager

Preferred Skills:

•    Significant and demonstrable experience supporting Windows Server and Desktop Platforms.
•    Good understanding of Cisco Switches and Firewalls
•    Solid experience of installing and supporting Vmware virtualisation & Infrastructure Solutions.
•    MS Windows 7, 8 & 10, Server 2003, 2008 & 2012
•    Good experience installing and supporting Citrix XenApp
•    Cisco Switches and Firewalls
•    Network performance monitoring
•    iSCSI SAN/NAS Storage
•    Veeam Backup and Replication
•    Active Directory (AD) – Group Policy Management
•    SQL experience

Personal Attributes:

•    Strong customer focus.
•    Strong communication and interpersonal skills.
•    Strong and engaging presentation skills with the ability to articulate the technical aspects of the service both succinctly and clearly.
•    A strong leader.
•    A can do and can do it now attitude
•    Excellent planning and organisational skills.

If you feel you have the relative skills & experience necessary to be successful within this role then click on ‘APPLY’ today forwarding a recent copy of your CV for consideration in the first instance.

No Agencies Please.

IT Support Engineer - Infrastructure / Projects - £30-33K - EC1

Skills: Windows OS's, Exchange, Office 365, Microsoft Azure, Citrix, SharePoint, Networking Skills, WatchGuard, VMware, Switches, VPN's

A UK Wide organisation is looking for an Engineer to work closely with a technical manager to support internal business systems and nationwide offices. You will provide overall support to up to 200 users.

Suitable candidates should show some of the following:
**Windows OS'S, Server Experience
**Networking Skills TCP/IP, DNS, DHCP
**Office 365, Exchange and SCCM
**SQL Server skills - Administration / Backups / restores
**SharePoint skills (Desirable) - Please apply if you have any level!
**Skills with VMware environments - 6.0 and Vcentre
**Any experience with SCCM

This is a great opportunity to join a successful growing business, so apply now!

This role is based in Central London - for more information please apply for immediate consideration and interview slots early next week!

IT Support Engineer - Infrastructure / Projects - £30-33K - EC1

IT Support Engineer - Infrastructure / Projects - £30-33K - EC1

Skills: Windows OS's, Exchange, Office 365, Microsoft Azure, Citrix, SharePoint, Networking Skills, WatchGuard, VMware, Switches, VPN's

A UK Wide organisation is looking for an Engineer to work closely with a technical manager to support internal business systems and nationwide offices. You will provide overall support to up to 200 users.

Suitable candidates should show some of the following:
**Windows OS'S, Server Experience
**Networking Skills TCP/IP, DNS, DHCP
**Office 365, Exchange and SCCM
**SQL Server skills - Administration / Backups / restores
**SharePoint skills (Desirable) - Please apply if you have any level!
**Skills with VMware environments - 6.0 and Vcentre
**Any experience with SCCM

This is a great opportunity to join a successful growing business, so apply now!

This role is based in Central London - for more information please apply for immediate consideration and interview slots early next week!

IT Support Engineer - Infrastructure / Projects - £30-33K - EC1