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  • NG7, Basford, Nottinghamshire
  • £30,000 - £45,000/annum
    • Permanent
  • 05 Mar 2020

Summary:

Location: Nottingham.
Salary: Up to £45k with some remote working once up to speed.

When you invest in a new application, you don’t expect to run a brick through your screen after its first use, do you?

I MEAN, who wants to trawl through a dozen pages to find what they need?

It’s just obnoxious.

It’s a prevalent problem, but people like you have made a career in making it better.

You know the drill, and you’ve been there, you know that it sucks to be a user of an unloved platform…Luckily, at this software company – things just aren’t that dire!

As a PHP dev, you pride yourself on having the ability to not only create practical, but convenient interfaces. You know the importance and what it means to create an exceptional user journey.

You get it, and subsequently, you save hundreds of smashed screens every year!

After some very successful years and an acquisition by a FTSE 100 company, this brand has significant growth plans on the horizon, and they need a hero like you with PHP and Laravel expertise in MVC to keep pushing them.

To facilitate growth and increase sales, their major project is to recreate their slightly neglected and unloved web-platform.

Afterall, it’s easier to sell something that’s easy to use, right?

They see this being the beginning of big change.

They’ve got more products they’re silently working on, so it doesn’t stop here…

If after you’ve solved all their pain points, your passion steers towards mobile applications or embedded programming, progression plans are broad, you’ve got space to grow in any capacity you wish!

Stagnating is not an option.

I’ll leave it here and if it’s tickled your fancy or sounds just like the refreshing new challenge you need, click apply and let me answer any questions you may have. ??

  • NG7, Basford, Nottinghamshire
  • £30,000 - £45,000/annum
    • Permanent
  • 05 Mar 2020

Summary:

Location: Nottingham.
Salary: Up to £45k with some remote working once up to speed.

When you invest in a new application, you don’t expect to run a brick through your screen after its first use, do you?

I MEAN, who wants to trawl through a dozen pages to find what they need?

It’s just obnoxious.

It’s a prevalent problem, but people like you have made a career in making it better.

You know the drill, and you’ve been there, you know that it sucks to be a user of an unloved platform…Luckily, at this software company – things just aren’t that dire!

As a PHP dev, you pride yourself on having the ability to not only create practical, but convenient interfaces. You know the importance and what it means to create an exceptional user journey.

You get it, and subsequently, you save hundreds of smashed screens every year!

After some very successful years and an acquisition by a FTSE 100 company, this brand has significant growth plans on the horizon, and they need a hero like you with PHP and Laravel expertise in MVC to keep pushing them.

To facilitate growth and increase sales, their major project is to recreate their slightly neglected and unloved web-platform.

Afterall, it’s easier to sell something that’s easy to use, right?

They see this being the beginning of big change.

They’ve got more products they’re silently working on, so it doesn’t stop here…

If after you’ve solved all their pain points, your passion steers towards mobile applications or embedded programming, progression plans are broad, you’ve got space to grow in any capacity you wish!

Stagnating is not an option.

I’ll leave it here and if it’s tickled your fancy or sounds just like the refreshing new challenge you need, click apply and let me answer any questions you may have. ??

  • Watford
  • Competitive
    • Permanent
  • 05 Mar 2020

Digital Audit non-PQ graduate programme

Do you want to learn about technology and how to apply it to our business world? Digital Audit will give you the right blend of technology expertise with a real understanding of how technology relates to business. Our graduate training programme is underpinned by a development framework that will broaden and deepen your knowledge. You'll learn from hands-on coaching and an outstanding variety of work, whilst acquiring business, personal, and technical skills you can use across the network, and throughout your career.

What we do

Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to how we audit clients across all industries. We’re constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader, and more forward-looking.

There are 2 sides to Digital Audit

Auditing Digital You’ll be Auditing our client’s technology to give them assurance that security and controls are in place. This includes infrastructure, Cloud, and applications. You’ll gain an understanding of end-to-end processes and how business applications are utilised, controlled, and optimised.

Digital Auditing You’ll be using our latest tools to help digitise the way we deliver audits through automation, AI, data analytics and innovation. As well as using PwC developed tools and industry leading software to audit our clients.

You'll develop a strong understanding of the role that digital plays in the modern day audit and how new technologies are deployed and controlled within business. In practice, you'll understand and test IT systems and controls, deliver technology enabled audits, including the latest on advanced analytics, process control and automation and the use of innovative tools.

What you’ll do

Our Digital Audit programme will give you a unique opportunity to focus on the technology aspect of the Audit. You’ll develop a strong understanding of the role that digital plays in the modern day audit and how new technologies are deployed and controlled within business. As a Digital Audit technology graduate, you’ill develop deep technology and data skills through a structured training programme. You’ll have the opportunity to work with a variety of clients, industries and technologies. You'll be hands-on straight away, working at client sites or virtually from one of our PwC offices. You’ll need to be a people person, tenacious and resilient. You’ll have exposure to contacts such as financial controllers, heads of IT or finance directors to understand and test IT systems and controls. You’ll be checking IT systems to ensure they’re appropriately controlled by management and to check that data produced is accurate, highlighting and questioning any differences. It's investigative work where you’ll regularly speak with clients, using in-person meetings or leading-edge collaborative technology. You’ll be part of a variety of teams, taking real responsibility for the work you do, working at client sites or virtually from one of our PwC offices.

Above all, your work is client focused, which can MEAN travelling to client sites and will involve working to deadlines. This often requires working longer hours to meet the needs of the client. It’s hard work but rewarding.

What you’ll gain

You’ll follow a structured technical training curriculum which will allow you to develop the deeper technical and data skills required as a technology auditor. What you get out of it is the opportunity to build the skills and experience that can open many doors to you, taking your career in whatever direction you choose.

This programme does not offer the ACA qualification. If you’re interested in studying for your ACA, please refer back to the Audit homepage on the student careers website and look under our Digital Audit page for more information on the pathway which has a more financial focus and includes the opportunity to study towards the Chartered Accountant (ACA) qualification.

What you need to get in

You'll need to have or be on course for a 2.1 degree or above in any subject

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Find out more about our application process by visiting our website.

  • Watford
  • Competitive
    • Permanent
  • 05 Mar 2020

Digital Audit non-PQ graduate programme

Do you want to learn about technology and how to apply it to our business world? Digital Audit will give you the right blend of technology expertise with a real understanding of how technology relates to business. Our graduate training programme is underpinned by a development framework that will broaden and deepen your knowledge. You'll learn from hands-on coaching and an outstanding variety of work, whilst acquiring business, personal, and technical skills you can use across the network, and throughout your career.

What we do

Digital Audit is a specialist team within our Audit practice that combines a mix of technology, data, business and accounting expertise to how we audit clients across all industries. We’re constantly investing in audit technology and the skills of our people to keep up with the rapid pace of change and to deliver trust that is deeper, broader, and more forward-looking.

There are 2 sides to Digital Audit

Auditing Digital You’ll be Auditing our client’s technology to give them assurance that security and controls are in place. This includes infrastructure, Cloud, and applications. You’ll gain an understanding of end-to-end processes and how business applications are utilised, controlled, and optimised.

Digital Auditing You’ll be using our latest tools to help digitise the way we deliver audits through automation, AI, data analytics and innovation. As well as using PwC developed tools and industry leading software to audit our clients.

You'll develop a strong understanding of the role that digital plays in the modern day audit and how new technologies are deployed and controlled within business. In practice, you'll understand and test IT systems and controls, deliver technology enabled audits, including the latest on advanced analytics, process control and automation and the use of innovative tools.

What you’ll do

Our Digital Audit programme will give you a unique opportunity to focus on the technology aspect of the Audit. You’ll develop a strong understanding of the role that digital plays in the modern day audit and how new technologies are deployed and controlled within business. As a Digital Audit technology graduate, you’ill develop deep technology and data skills through a structured training programme. You’ll have the opportunity to work with a variety of clients, industries and technologies. You'll be hands-on straight away, working at client sites or virtually from one of our PwC offices. You’ll need to be a people person, tenacious and resilient. You’ll have exposure to contacts such as financial controllers, heads of IT or finance directors to understand and test IT systems and controls. You’ll be checking IT systems to ensure they’re appropriately controlled by management and to check that data produced is accurate, highlighting and questioning any differences. It's investigative work where you’ll regularly speak with clients, using in-person meetings or leading-edge collaborative technology. You’ll be part of a variety of teams, taking real responsibility for the work you do, working at client sites or virtually from one of our PwC offices.

Above all, your work is client focused, which can MEAN travelling to client sites and will involve working to deadlines. This often requires working longer hours to meet the needs of the client. It’s hard work but rewarding.

What you’ll gain

You’ll follow a structured technical training curriculum which will allow you to develop the deeper technical and data skills required as a technology auditor. What you get out of it is the opportunity to build the skills and experience that can open many doors to you, taking your career in whatever direction you choose.

This programme does not offer the ACA qualification. If you’re interested in studying for your ACA, please refer back to the Audit homepage on the student careers website and look under our Digital Audit page for more information on the pathway which has a more financial focus and includes the opportunity to study towards the Chartered Accountant (ACA) qualification.

What you need to get in

You'll need to have or be on course for a 2.1 degree or above in any subject

The PwC Deal

We want people to build exceptional careers during their time at PwC. When you feel motivated and energised by your work, you're more able to contribute to the organisation, as well as achieve your aspirations. No matter which area of the business you choose to join, all routes offer the same deal. The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life. We empower people to be the very best they can be and to reach their full potential. In return, your hard work will be rewarded with a competitive salary and a personally tailored benefits package.?

Diversity and inclusion

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. It’s critical we have diverse talent, views and thinking if we are to deliver exceptional client value and solve the world’s important problems. We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. So join PwC. We'll help you reach your full potential. Learn more here pwc.co.uk/diversity

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

Find out more about our application process by visiting our website.

  • Newcastle Upon Tyne
  • £25,000 - £40,000 per annum
    • Permanent
  • 05 Mar 2020

Project Manager

Our client is an award-winning and market-leading North-East based digital agency, highly focussed on the importance of mobile technology, digital strategy and user experience. With an impressive portfolio of clients and strong recent growth, they are currently seeking to add an experienced Project Manager to their friendly team.

As Project Manager, your key responsibilities will include:

  • Leading the planning and implementation of projects
  • Defining a project’s scope and goals
  • Planning and scheduling project timelines
  • Coordinating project staff
  • Resource planning and allocation
  • Quality assurance
  • Carrying out risk assessment
  • Managing project administration, including all documentation.
  • Meeting budgetary objectives
  • Reporting regularly to senior management.
  • Managing client relationships
  • Tracking project performance
  • Project evaluations and results measurement
  • Support of the wider client services team


As Project Manager you’ll need:

  • Recent, proven Project Manager experience, responsible for planning, organising and leading the delivery of multiple software or web development projects, varied in size, that provide exceptional business value to clients
  • Extensive experience in the delivery of projects with multi-disciplinary teams including UX, Creative, Developers and QA Personnel
  • Qualified (or working towards) as a certified SCRUM Master
  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices, with the ability to blend as required
  • Proven experience in compiling scope of requirements documents, progress reports and change control documents as well as budgetary control and stakeholder reporting
  • The ability to meet with clients and confidently drive face to face meetings
  • Strong analytical, planning, and organisational skills
  • Excellent knowledge and understanding of business needs with the ability to establish/maintain high levels of customer trust and confidence
  • Solid understanding of and demonstrated experience in using appropriate tools, such as Jira, VSTS, Microsoft Project and Office tools
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels
  • This is an excellent opportunity to work in a dynamic and forward-thinking organisation which is proud of its strong technical background


Please note: High levels of interest MEAN we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

Project Manager, Newcastle upon Tyne.

  • Newcastle Upon Tyne
  • £25,000 - £40,000 per annum
    • Permanent
  • 05 Mar 2020

Project Manager

Our client is an award-winning and market-leading North-East based digital agency, highly focussed on the importance of mobile technology, digital strategy and user experience. With an impressive portfolio of clients and strong recent growth, they are currently seeking to add an experienced Project Manager to their friendly team.

As Project Manager, your key responsibilities will include:

  • Leading the planning and implementation of projects
  • Defining a project’s scope and goals
  • Planning and scheduling project timelines
  • Coordinating project staff
  • Resource planning and allocation
  • Quality assurance
  • Carrying out risk assessment
  • Managing project administration, including all documentation.
  • Meeting budgetary objectives
  • Reporting regularly to senior management.
  • Managing client relationships
  • Tracking project performance
  • Project evaluations and results measurement
  • Support of the wider client services team


As Project Manager you’ll need:

  • Recent, proven Project Manager experience, responsible for planning, organising and leading the delivery of multiple software or web development projects, varied in size, that provide exceptional business value to clients
  • Extensive experience in the delivery of projects with multi-disciplinary teams including UX, Creative, Developers and QA Personnel
  • Qualified (or working towards) as a certified SCRUM Master
  • Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices, with the ability to blend as required
  • Proven experience in compiling scope of requirements documents, progress reports and change control documents as well as budgetary control and stakeholder reporting
  • The ability to meet with clients and confidently drive face to face meetings
  • Strong analytical, planning, and organisational skills
  • Excellent knowledge and understanding of business needs with the ability to establish/maintain high levels of customer trust and confidence
  • Solid understanding of and demonstrated experience in using appropriate tools, such as Jira, VSTS, Microsoft Project and Office tools
  • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels
  • This is an excellent opportunity to work in a dynamic and forward-thinking organisation which is proud of its strong technical background


Please note: High levels of interest MEAN we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

Project Manager, Newcastle upon Tyne.

  • Milton Keynes
  • Competitive salary
    • Permanent
  • 05 Mar 2020

Your opportunity

The chance to shape how the Global Contact Centre access, and uses the data we gather in this data driven environment. The role sits within the Global Contact Centre within CoRe. Working as part of a team, you will be creating and documenting new reports for the Global Contact Centre.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role

Using technologies such as Excel, QlikView, Crystal Reports, and Tableau, you will have the opportunity to create high quality bespoke solutions to meet the customer needs. As well as creating reports, there is the opportunity to add value for our customers by providing analysis on their data using the technologies with in the team. This role is as much about understanding the customers’ business and adding value through data, as it is to creating reporting solutions.

  • Deliver excellent service in line with process requirements and ensure service level agreements are met.
  • The creation and running of reports, and providing data analysis services
  • Identify areas for analysis and carry out reviews with support of SME’s.
  • Provide an employee focused experience through the timely and accurate completion of queries and activities.
  • Record and maintain accurate activity information tracking through to timely closure.
  • Escalate more complex queries to the Team Leader or specific cases to the appropriate Data Reporting and Analytics team or third party provider
  • Take responsibility for keeping up to date on Deloitte policy and process developments.
  • Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
  • Ensure compliance with appropriate Data Protection legislation at all times.
  • Contribute to wider projects and initiatives in the Shared Services Organisation as required.
  • General administration
  • Liaison with other teams within the Shared Services Organisation, and Internal Client Services as appropriate.
  • Effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:

Milton Keynes

Work pattern:

This is a permanent contract opportunity.

Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

Required:

  • Philosophy of continuous process improvement
  • Ability to present data simply and effectively
  • Enthusiastic and eager to learn new technologies.
  • Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
  • Must demonstrate a methodical, analytical and clear approach to problems with strong problem solving skills
  • Ability to manage multiple tasks/projects, working under pressure at peak times, to meet deadlines and shows initiative in taking decisions
  • Demonstrates integrity and a can do attitude.
  • Excellent numerical/analytical skills
  • Proven experience of Microsoft Excel and Visual Basic
  • Proven experience of SQL scripting / Database principles
  • Proven experience with reporting tools, software, and other applications such as Power BI, QlikView & Tableau
  • Knowledge of Data Warehousing Techniques

Desirable

  • Previous IT / Contact Centre reporting experience
  • Previous analysis experience
  • Experience with various technologies, HTML5, JavaScript, C#, ASP .NET
  • Good knowledge of SAP Crystal Reports & Business Objects

Your service line: Deloitte Global

Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can MEAN that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 176678

  • Milton Keynes
  • Competitive salary
    • Permanent
  • 05 Mar 2020

Your opportunity

The chance to shape how the Global Contact Centre access, and uses the data we gather in this data driven environment. The role sits within the Global Contact Centre within CoRe. Working as part of a team, you will be creating and documenting new reports for the Global Contact Centre.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Your role

Using technologies such as Excel, QlikView, Crystal Reports, and Tableau, you will have the opportunity to create high quality bespoke solutions to meet the customer needs. As well as creating reports, there is the opportunity to add value for our customers by providing analysis on their data using the technologies with in the team. This role is as much about understanding the customers’ business and adding value through data, as it is to creating reporting solutions.

  • Deliver excellent service in line with process requirements and ensure service level agreements are met.
  • The creation and running of reports, and providing data analysis services
  • Identify areas for analysis and carry out reviews with support of SME’s.
  • Provide an employee focused experience through the timely and accurate completion of queries and activities.
  • Record and maintain accurate activity information tracking through to timely closure.
  • Escalate more complex queries to the Team Leader or specific cases to the appropriate Data Reporting and Analytics team or third party provider
  • Take responsibility for keeping up to date on Deloitte policy and process developments.
  • Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
  • Ensure compliance with appropriate Data Protection legislation at all times.
  • Contribute to wider projects and initiatives in the Shared Services Organisation as required.
  • General administration
  • Liaison with other teams within the Shared Services Organisation, and Internal Client Services as appropriate.
  • Effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location:

Milton Keynes

Work pattern:

This is a permanent contract opportunity.

Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

Required:

  • Philosophy of continuous process improvement
  • Ability to present data simply and effectively
  • Enthusiastic and eager to learn new technologies.
  • Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
  • Must demonstrate a methodical, analytical and clear approach to problems with strong problem solving skills
  • Ability to manage multiple tasks/projects, working under pressure at peak times, to meet deadlines and shows initiative in taking decisions
  • Demonstrates integrity and a can do attitude.
  • Excellent numerical/analytical skills
  • Proven experience of Microsoft Excel and Visual Basic
  • Proven experience of SQL scripting / Database principles
  • Proven experience with reporting tools, software, and other applications such as Power BI, QlikView & Tableau
  • Knowledge of Data Warehousing Techniques

Desirable

  • Previous IT / Contact Centre reporting experience
  • Previous analysis experience
  • Experience with various technologies, HTML5, JavaScript, C#, ASP .NET
  • Good knowledge of SAP Crystal Reports & Business Objects

Your service line: Deloitte Global

Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can MEAN that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 176678

  • London
  • Competitive salary
    • Contract
  • 05 Mar 2020

Your opportunity
An exciting opportunity to support Deloitte Storage platforms

The Infrastructure Services Storage team provides storage, archive, backup/recovery services and solutions for the Deloitte UK practice. There are several storage and recovery platforms to manage, with over 7 PBs of capacity across multiple data centres.

The Storage team leader will act as escalation point, providing coaching and guidance for Storage team members in addition to providing day-to-day administration and management of storage related technologies.

This role demands a previous Storage technical background, coupled with experience of managing a team of technical engineers. The Storage Team Leader will report to and work closely with the head of Infrastructure Services and other colleagues to ensure platform maintenance, incidents, service requests and changes are executed in line with firm policy and procedures.

Your role
The role will include but not limited to the following:

Team Leader Responsibilities

  • Manage general team workload and project resource allocation
  • Imbed 'continuous service improvement’ as a founding principle
  • Work with Storage SME’s and Architecture team to develop & progress Storage technologies roadmap.
  • Manage vendor relationships
  • Financial year budgetary planning
  • Team objective setting, and performance management
  • Monthly KPI reporting
  • Team on call shift and holiday rota management
  • Primary contact for client audits / MF Standards / ISO compliance and evidence gathering


Technical Responsibilities

  • Oversee and perform daily Storage operational tasks.
  • Maintain Storage capacity in-line with the firm’s requirements.
  • Create documentation/knowledge base articles for other support members/teams to follow.
  • Be an escalation point on all storage and backup issues.
  • Work with vendors where necessary to maintain software and hardware keep within supported versions.
  • Research and identify industry trends in the storage and backup space, leveraging new ideas to improve the service design and support for the customer base.
  • Work with Architects and Vendors to accept any new implementations into the management life cycle. This includes making sure all necessary documentation is handed off to supporting team and members and ensure that all team members are informed of any new technology and / or process.
  • Be part of an out of hours 'on call’ rota to act as a final level of escalation before resorting to vendor support.

Your work, your choice
How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London or regional with potential travel between offices.

Suggested work pattern: Permanent full-time

Your professional experience


Essential

  • Similar experience in a team lead role within an Enterprise organisation.
  • Excellent written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
  • Strong organizational skills to facilitate management and tracking of large numbers of incidents, events, and efforts.
  • Ability to adapt and operate in a high-tempo, dynamic and sometimes stressful environment.
  • Good knowledge of some of the following storage technologies; NetApp cDOT, NetApp Unified Manager , NetApp E-Series, IBM SVC/V7000 Block based platforms, NetApp SnapCentre Suite, Cisco MDS/Nexus SAN fabric technologies, Veritas NetBackup, IBM Spectrum Control, Microsoft Clustering, DFS, CIFS/SMB/FC/iSCSI Storage Protocols and HPE Connected Backup
  • Knowledge of either Hyper-V or VMWare and how it leverages Storage.

Desired
  • Microsoft, troubleshooting and maintenance.
  • Strong skills in scripting i.e. PowerShell, VBS and Perl.

Desired Qualifications
  • NetApp NCDA or NCIE, Clustered Data Ontap.
  • Veritas Certified Specialist (VCS) in NetBackup.
  • ITIL v3 or v4 Foundation

Personal attributes
  • Passionate about people management and Storage technologies
  • Thorough and demonstrates attention to detail
  • Able to work on own initiative with minimum supervision
  • Organized and able to identify and prioritize work
  • Able to provide creative solutions
  • Team player
  • Strong customer focus with the ability to meet or exceed customer service levels

Your service line

Internal Client Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can MEAN that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 176406

  • London
  • Competitive salary
    • Contract
  • 05 Mar 2020

Your opportunity
An exciting opportunity to support Deloitte Storage platforms

The Infrastructure Services Storage team provides storage, archive, backup/recovery services and solutions for the Deloitte UK practice. There are several storage and recovery platforms to manage, with over 7 PBs of capacity across multiple data centres.

The Storage team leader will act as escalation point, providing coaching and guidance for Storage team members in addition to providing day-to-day administration and management of storage related technologies.

This role demands a previous Storage technical background, coupled with experience of managing a team of technical engineers. The Storage Team Leader will report to and work closely with the head of Infrastructure Services and other colleagues to ensure platform maintenance, incidents, service requests and changes are executed in line with firm policy and procedures.

Your role
The role will include but not limited to the following:

Team Leader Responsibilities

  • Manage general team workload and project resource allocation
  • Imbed 'continuous service improvement’ as a founding principle
  • Work with Storage SME’s and Architecture team to develop & progress Storage technologies roadmap.
  • Manage vendor relationships
  • Financial year budgetary planning
  • Team objective setting, and performance management
  • Monthly KPI reporting
  • Team on call shift and holiday rota management
  • Primary contact for client audits / MF Standards / ISO compliance and evidence gathering


Technical Responsibilities

  • Oversee and perform daily Storage operational tasks.
  • Maintain Storage capacity in-line with the firm’s requirements.
  • Create documentation/knowledge base articles for other support members/teams to follow.
  • Be an escalation point on all storage and backup issues.
  • Work with vendors where necessary to maintain software and hardware keep within supported versions.
  • Research and identify industry trends in the storage and backup space, leveraging new ideas to improve the service design and support for the customer base.
  • Work with Architects and Vendors to accept any new implementations into the management life cycle. This includes making sure all necessary documentation is handed off to supporting team and members and ensure that all team members are informed of any new technology and / or process.
  • Be part of an out of hours 'on call’ rota to act as a final level of escalation before resorting to vendor support.

Your work, your choice
How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: London or regional with potential travel between offices.

Suggested work pattern: Permanent full-time

Your professional experience


Essential

  • Similar experience in a team lead role within an Enterprise organisation.
  • Excellent written and verbal communication skills with the ability to communicate technical information to a non-technical audience.
  • Strong organizational skills to facilitate management and tracking of large numbers of incidents, events, and efforts.
  • Ability to adapt and operate in a high-tempo, dynamic and sometimes stressful environment.
  • Good knowledge of some of the following storage technologies; NetApp cDOT, NetApp Unified Manager , NetApp E-Series, IBM SVC/V7000 Block based platforms, NetApp SnapCentre Suite, Cisco MDS/Nexus SAN fabric technologies, Veritas NetBackup, IBM Spectrum Control, Microsoft Clustering, DFS, CIFS/SMB/FC/iSCSI Storage Protocols and HPE Connected Backup
  • Knowledge of either Hyper-V or VMWare and how it leverages Storage.

Desired
  • Microsoft, troubleshooting and maintenance.
  • Strong skills in scripting i.e. PowerShell, VBS and Perl.

Desired Qualifications
  • NetApp NCDA or NCIE, Clustered Data Ontap.
  • Veritas Certified Specialist (VCS) in NetBackup.
  • ITIL v3 or v4 Foundation

Personal attributes
  • Passionate about people management and Storage technologies
  • Thorough and demonstrates attention to detail
  • Able to work on own initiative with minimum supervision
  • Organized and able to identify and prioritize work
  • Able to provide creative solutions
  • Team player
  • Strong customer focus with the ability to meet or exceed customer service levels

Your service line

Internal Client Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal client services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. We impact every area of our business, every day. From solving IT issues quickly and efficiently, to ensuring our people get the best possible training, to guiding colleagues on their tax and pensions. From our centralised hubs in Milton Keynes and Cardiff, we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can MEAN that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

For a full job description please visit our online Deloitte Careers portal.

Requisition code: 176406