keywords/skills

Filter results

Showing page 2 of 38 (10 in 0.13 seconds)

Audit Manager - IT Infrastructure
  • London
  • £0 - £0
  • 10 Mar 2020

End Date

Sunday 15 March 2020

Salary Range

£0 - £0


We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Here at Lloyds Banking Group we are recruiting an Audit Manager - IT Infrastructure role to be based in our London office.

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we’re playing a central role in crafting a growing UK economy.

Group Internal Audit is the third line of defence and takes a leading role in keeping the Group sustainable and secure. Our vision is to be a leading internal audit function.

We play a meaningful role to play in our business. We provide expert assurance on the control framework of LBG. We provide independent, objective assurance and consulting activity designed to contribute and improve our organisation’s operations. We work alongside the first and second line of defence which are the business and risk functions respectively. As the third line, we collaborate with the Board over the efficiency of the Group’s risk management, control and governance processes.

What would you get involved with?

In this key role, you’ll deliver a complex portfolio of audits with a principle focus on controls led by Group CIO Infrastructure and the Chief Security Office. A deep understanding of technology, specifically IT Infrastructure controls and risks is required to provide reliable and independent assurance on the efficiency of the control framework. You’ll support business management in understanding and accepting where action needs to be taken in order to protect the Group. In addition, you’ll work across the Group to evaluate how current and emerging technology risks can drive additional business risks.

Naturally, you’ll apply and champion the Group Internal Audit methodology and standards and keep abreast of audit standard methodology and the changing regulatory environment. As an Audit Manager, you’ll develop, coach and motivate colleagues to build high performing teams that consistently demonstrate group values.

What skills and experience can you bring to the role?

We're looking for a highly motivated team member with a relevant and validated infrastructure auditing experience, with a good level of knowledge, experience and understanding of the key risks across various IT Infrastructure technologies, including:

  • Excellent knowledge (demonstrable through practical experience) of auditing security and operational risks across a variety of operating systems, including: Windows (Server Roles and Technologies; Clients) UNIX (Linux, Solaris, HPUX etc.) Mainframe (Unisys, Z/OS) Midrange (i-Series, HP Non-Stop).
  • Excellent knowledge (proven through practical experience) of auditing security and operational risks across a variety of enterprise network devices and technologies, including: Routers, switches, Loadbalancers, Firewalls, Proxy Services, IDS, IPS, Telephony/ Voice technology (PABX, VoIP etc.), LAN, MAN, WAN, Remote Access, VPN, Cloud – Cloud Management Platforms, Cloud automation etc.
  • Very good understanding of risks and controls across: Databases – such as IMS, DB2, DATACOM, Oracle, SQL, NoSQL, Big Data/ Data Warehouse (Hadoop, Terradata), Storage systems – such as SAN, NAS, Data Backup Technologies.
  • Knowledge and application of: Project delivery, ITIL, IT Infrastructure Design, Maintenance, Monitoring and Capability Planning.
  • Knowledge and understanding of key risks and controls across: Virtualisation (e.g. VMWare, Virtualbox, Citrix), File Transfer Technologies – such as SFTP, Connect:Direct, etc. Middleware – WebSphere MQ, InfoSphere DataStage etc. Batch Technologies, Cryptography/ Certificate Management, Anti-virus, malware detection, email scanning, DLP software etc.

Ideally you’ll possess relevant professional qualifications, such as CIA, CISA or CISSP or clearly evidence comparable IT audit skills acquired through relevant training and work experience. You’ll demonstrate your experience in identifying and testing IT infrastructure controls e.g. networks, databases and operating systems. Financial Services experience is not essential for this role, although you’ll be expected to quickly learn and gain a proven understanding of the key business and technology risks impacting Financial Services.

You’ll have good influencing and motivating skills in a complex and diverse partner environment. Excellent analytical, presentational, verbal and non-verbal communication skills are essential.

And in return...

It is a very exciting time to join LBG. In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

As well as a competitive salary, you’ll receive:

  • Discretionary Performance Share Award
  • Generous pension contribution
  • A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
  • Private health cover
  • Share schemes
  • 30 days holiday plus bank holidays

LBG is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

So if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Audit Manager - IT Infrastructure
  • London
  • £0 - £0
  • 10 Mar 2020

End Date

Sunday 15 March 2020

Salary Range

£0 - £0


We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Here at Lloyds Banking Group we are recruiting an Audit Manager - IT Infrastructure role to be based in our London office.

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities, and we’re playing a central role in crafting a growing UK economy.

Group Internal Audit is the third line of defence and takes a leading role in keeping the Group sustainable and secure. Our vision is to be a leading internal audit function.

We play a meaningful role to play in our business. We provide expert assurance on the control framework of LBG. We provide independent, objective assurance and consulting activity designed to contribute and improve our organisation’s operations. We work alongside the first and second line of defence which are the business and risk functions respectively. As the third line, we collaborate with the Board over the efficiency of the Group’s risk management, control and governance processes.

What would you get involved with?

In this key role, you’ll deliver a complex portfolio of audits with a principle focus on controls led by Group CIO Infrastructure and the Chief Security Office. A deep understanding of technology, specifically IT Infrastructure controls and risks is required to provide reliable and independent assurance on the efficiency of the control framework. You’ll support business management in understanding and accepting where action needs to be taken in order to protect the Group. In addition, you’ll work across the Group to evaluate how current and emerging technology risks can drive additional business risks.

Naturally, you’ll apply and champion the Group Internal Audit methodology and standards and keep abreast of audit standard methodology and the changing regulatory environment. As an Audit Manager, you’ll develop, coach and motivate colleagues to build high performing teams that consistently demonstrate group values.

What skills and experience can you bring to the role?

We're looking for a highly motivated team member with a relevant and validated infrastructure auditing experience, with a good level of knowledge, experience and understanding of the key risks across various IT Infrastructure technologies, including:

  • Excellent knowledge (demonstrable through practical experience) of auditing security and operational risks across a variety of operating systems, including: Windows (Server Roles and Technologies; Clients) UNIX (Linux, Solaris, HPUX etc.) Mainframe (Unisys, Z/OS) Midrange (i-Series, HP Non-Stop).
  • Excellent knowledge (proven through practical experience) of auditing security and operational risks across a variety of enterprise network devices and technologies, including: Routers, switches, Loadbalancers, Firewalls, Proxy Services, IDS, IPS, Telephony/ Voice technology (PABX, VoIP etc.), LAN, MAN, WAN, Remote Access, VPN, Cloud – Cloud Management Platforms, Cloud automation etc.
  • Very good understanding of risks and controls across: Databases – such as IMS, DB2, DATACOM, Oracle, SQL, NoSQL, Big Data/ Data Warehouse (Hadoop, Terradata), Storage systems – such as SAN, NAS, Data Backup Technologies.
  • Knowledge and application of: Project delivery, ITIL, IT Infrastructure Design, Maintenance, Monitoring and Capability Planning.
  • Knowledge and understanding of key risks and controls across: Virtualisation (e.g. VMWare, Virtualbox, Citrix), File Transfer Technologies – such as SFTP, Connect:Direct, etc. Middleware – WebSphere MQ, InfoSphere DataStage etc. Batch Technologies, Cryptography/ Certificate Management, Anti-virus, malware detection, email scanning, DLP software etc.

Ideally you’ll possess relevant professional qualifications, such as CIA, CISA or CISSP or clearly evidence comparable IT audit skills acquired through relevant training and work experience. You’ll demonstrate your experience in identifying and testing IT infrastructure controls e.g. networks, databases and operating systems. Financial Services experience is not essential for this role, although you’ll be expected to quickly learn and gain a proven understanding of the key business and technology risks impacting Financial Services.

You’ll have good influencing and motivating skills in a complex and diverse partner environment. Excellent analytical, presentational, verbal and non-verbal communication skills are essential.

And in return...

It is a very exciting time to join LBG. In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

As well as a competitive salary, you’ll receive:

  • Discretionary Performance Share Award
  • Generous pension contribution
  • A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
  • Private health cover
  • Share schemes
  • 30 days holiday plus bank holidays

LBG is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

So if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

IT Support Technician
  • Manchester
  • £18,000 - £21,000 per annum
    • Permanent
  • 10 Mar 2020

Opportunity: IT Support Technician

A position has arisen to join a growing Technical Support team of a successful recruitment business.

The role is to assist the IT Implementation Manager in day to day IT operations and provide 1st and 2nd line technical support to all Corporate staff, both internally and remotely. The team monitors and maintains IT and network operations across 11 sites in the United Kingdom with around 130+ employees; with plans for further expansion in and beyond 2020.

The successful applicant will require excellent problem solving and analytical skills, evidenced via previous work experience or technical / qualifications. You will also need a positive approach to new problems, and be flexible and adaptable in providing to the business as required. Ability to work under own initiative as well as part of a team, to develop new technical efficiencies and solutions to the business is essential.

Proman is a successful and rapidly expanding recruitment business. 

RESPONSIBILITIES FOR AN IT SUPPORT TECHNICIAN:

  1. Perform troubleshooting with end users via telephone, remote control and in person.
  2. Take ownership of technical problems reported via the support process and see through to a quick resolution.
  3. Install and maintain end user computing equipment i.e desktop, laptop and mobiles.
  4. Create, maintain and update working documents such as asset/license registers, inventory documents and mobile phone lists.
  5. Implementation and application of IT governance at various internal sites.
  6. Assist in creating standard operating process inline with ITIL framework.

KEY & BENEFICIAL SKILLS / EXPERIENCE FOR AN IT SUPPORT TECHNICIAN:

  • Office 365 administration.
  • Exposure to VMware, Citrix and NetApp storage.
  • Experience of day to day administration of Windows server environment i.e Active Directory, group policy, DNS, DHCP, TCPIP 4.
  • Experience of using a Backup solution.
  • Exposure to database system and customer relationship system.
  • Experience of maintaining a telephony system i.e Mitel, Avaya, cisco.
  • Exposure to firewall technology or security appliance.
  • Antivirus solution such as Crowdstrike, Sophos or Kaspersky AV.
  • Exposure Hosted solution such as Citrix XenApp environment.
  • Good understand of network technologies such as site to site vpn and switches. 

PromanIR

The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.

IT Support Technician
  • Manchester
  • £18,000 - £21,000 per annum
    • Permanent
  • 10 Mar 2020

Opportunity: IT Support Technician

A position has arisen to join a growing Technical Support team of a successful recruitment business.

The role is to assist the IT Implementation Manager in day to day IT operations and provide 1st and 2nd line technical support to all Corporate staff, both internally and remotely. The team monitors and maintains IT and network operations across 11 sites in the United Kingdom with around 130+ employees; with plans for further expansion in and beyond 2020.

The successful applicant will require excellent problem solving and analytical skills, evidenced via previous work experience or technical / qualifications. You will also need a positive approach to new problems, and be flexible and adaptable in providing to the business as required. Ability to work under own initiative as well as part of a team, to develop new technical efficiencies and solutions to the business is essential.

Proman is a successful and rapidly expanding recruitment business. 

RESPONSIBILITIES FOR AN IT SUPPORT TECHNICIAN:

  1. Perform troubleshooting with end users via telephone, remote control and in person.
  2. Take ownership of technical problems reported via the support process and see through to a quick resolution.
  3. Install and maintain end user computing equipment i.e desktop, laptop and mobiles.
  4. Create, maintain and update working documents such as asset/license registers, inventory documents and mobile phone lists.
  5. Implementation and application of IT governance at various internal sites.
  6. Assist in creating standard operating process inline with ITIL framework.

KEY & BENEFICIAL SKILLS / EXPERIENCE FOR AN IT SUPPORT TECHNICIAN:

  • Office 365 administration.
  • Exposure to VMware, Citrix and NetApp storage.
  • Experience of day to day administration of Windows server environment i.e Active Directory, group policy, DNS, DHCP, TCPIP 4.
  • Experience of using a Backup solution.
  • Exposure to database system and customer relationship system.
  • Experience of maintaining a telephony system i.e Mitel, Avaya, cisco.
  • Exposure to firewall technology or security appliance.
  • Antivirus solution such as Crowdstrike, Sophos or Kaspersky AV.
  • Exposure Hosted solution such as Citrix XenApp environment.
  • Good understand of network technologies such as site to site vpn and switches. 

PromanIR

The UK is set to depart from the EU on 31st January 2020. EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Please follow the below link for information on how to apply.

Desktop Support Analyst 2nd Line
  • Coventry
  • £24,000 - £26,000 per annum
    • Permanent
  • 10 Mar 2020
Desktop Support Analyst (2nd Line)

Spring Technology are currently working in partnership with a leading FTSE 100 company to recruit an experienced Desktop Support Analyst to join their team in Coventry.

The Role
As a Desktop Support Analyst you will provide on-site Desktop Support for PC's, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop equipment for the business.

The Requirements
*Excellent troubleshooting, problem solving & investigative skills to manage BAU issues / requests through to resolution.
*In-depth knowledge & understanding of Win 10 and Win 7.
*Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)
*Excellent understanding of current PC technologies and the issues involved in supporting them, (e.g. Win 10, Office 2016, Mobile Device's, Printers / MFPs etc.).
*Experience working with Asset Management tools to maintain Inventory (i.e. loans, replacements, decommission etc.).
*Experience and understanding of patching processes / activities alongside Security Management.
*Experiencing of installing / upgrading hardware & software.
*Excellent at providing support both onsite and within a remote capacity.
*Experience of using remote support tools / applications.
*Experience using ITSM Toolsets (e.g. ServiceNow, Cherwell, Remedy, Heat, Touchpaper etc.).
*Experience working within a fast paced environment and busy customer facing support role.
*Ability to competently manage own workload and time alongside strict SLA's.
*Must be a team player both also confident to undertake tasks themselves.
*Comfortable and confident in dealing with and supporting all levels of users/customers

If you are keen to join a global leader who offer continued personal and career development please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Desktop Support Analyst 2nd Line
  • Coventry
  • £24,000 - £26,000 per annum
    • Permanent
  • 10 Mar 2020
Desktop Support Analyst (2nd Line)

Spring Technology are currently working in partnership with a leading FTSE 100 company to recruit an experienced Desktop Support Analyst to join their team in Coventry.

The Role
As a Desktop Support Analyst you will provide on-site Desktop Support for PC's, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop equipment for the business.

The Requirements
*Excellent troubleshooting, problem solving & investigative skills to manage BAU issues / requests through to resolution.
*In-depth knowledge & understanding of Win 10 and Win 7.
*Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)
*Excellent understanding of current PC technologies and the issues involved in supporting them, (e.g. Win 10, Office 2016, Mobile Device's, Printers / MFPs etc.).
*Experience working with Asset Management tools to maintain Inventory (i.e. loans, replacements, decommission etc.).
*Experience and understanding of patching processes / activities alongside Security Management.
*Experiencing of installing / upgrading hardware & software.
*Excellent at providing support both onsite and within a remote capacity.
*Experience of using remote support tools / applications.
*Experience using ITSM Toolsets (e.g. ServiceNow, Cherwell, Remedy, Heat, Touchpaper etc.).
*Experience working within a fast paced environment and busy customer facing support role.
*Ability to competently manage own workload and time alongside strict SLA's.
*Must be a team player both also confident to undertake tasks themselves.
*Comfortable and confident in dealing with and supporting all levels of users/customers

If you are keen to join a global leader who offer continued personal and career development please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

IT Technical Analyst 2nd Line
  • Manchester
  • £26,000 per annum
    • Permanent
  • 10 Mar 2020

Technical Support Specialist

Salford Quays

Permanent

£26,000

Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you'll be working in

From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service.

What you'll be doing

As a Technical Support Specialist you will provide second line customer focussed IT support to all users who have contacted the Service Centre ensuring that service levels are adhered to. You will maintaint a hight first-time fix rate when resolving incidents and requests, as far as possible.

What's a typical day?

You would ensure that tickets are kept updated in a timely manner and to a good standard. You will undertake any ad hoc tasks as allocated by the Service Centre Team Leader including travelling to other sites and occasional weekend project work. In adition to this you will be involved in other activity such as service introduction and business continuity testing. You will actively participate in team and department meetings to drive continuous improvement and improve business satisfaction. Attending desk side locatins when problems cannot be resolved remotely will be part of the job as well.

Who we're looking for?

  • Strong communication skills. Written, face to face and over the phone
  • Good customer care skills and a proven record in customer facing roles
  • Strong knowledge of Microsoft software including Windows 7 and Microsoft Office 2007 and above
  • Strong knowledge of desktop/laptop hardware configurations
  • Strong knowledge of Active Directory, Citrix, Configuration Manager, VOIP telephony and networking
  • Good knowledge of Microsoft Server, Mobile Iron, mobile devices including Blackberry, Apple devices, Android and Windows Phone, NetApp Data Management,
  • ServiceNow would be advantages
  • Awareness of ITIL methodology
  • MCSA Desirable

Though we're looking for the above, if you feel you have the necessary experience, we'd still like to hear from you.

What's it like to work here?

As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester.

Benefits

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

If you'd like to learn more, please visit www.bupa.com

We're a world-leading healthcare group, running care homes, health centres, dental practices and hospitals. At Bupa, we believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier and happier lives, then look no further.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

IT Technical Analyst 2nd Line
  • Manchester
  • £26,000 per annum
    • Permanent
  • 10 Mar 2020

Technical Support Specialist

Salford Quays

Permanent

£26,000

Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you'll be working in

From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service.

What you'll be doing

As a Technical Support Specialist you will provide second line customer focussed IT support to all users who have contacted the Service Centre ensuring that service levels are adhered to. You will maintaint a hight first-time fix rate when resolving incidents and requests, as far as possible.

What's a typical day?

You would ensure that tickets are kept updated in a timely manner and to a good standard. You will undertake any ad hoc tasks as allocated by the Service Centre Team Leader including travelling to other sites and occasional weekend project work. In adition to this you will be involved in other activity such as service introduction and business continuity testing. You will actively participate in team and department meetings to drive continuous improvement and improve business satisfaction. Attending desk side locatins when problems cannot be resolved remotely will be part of the job as well.

Who we're looking for?

  • Strong communication skills. Written, face to face and over the phone
  • Good customer care skills and a proven record in customer facing roles
  • Strong knowledge of Microsoft software including Windows 7 and Microsoft Office 2007 and above
  • Strong knowledge of desktop/laptop hardware configurations
  • Strong knowledge of Active Directory, Citrix, Configuration Manager, VOIP telephony and networking
  • Good knowledge of Microsoft Server, Mobile Iron, mobile devices including Blackberry, Apple devices, Android and Windows Phone, NetApp Data Management,
  • ServiceNow would be advantages
  • Awareness of ITIL methodology
  • MCSA Desirable

Though we're looking for the above, if you feel you have the necessary experience, we'd still like to hear from you.

What's it like to work here?

As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester.

Benefits

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

If you'd like to learn more, please visit www.bupa.com

We're a world-leading healthcare group, running care homes, health centres, dental practices and hospitals. At Bupa, we believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier and happier lives, then look no further.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

Technical Support Analyst - City, London
  • City Of London
  • £20,000 - £35,000 per annum
    • Permanent
  • 10 Mar 2020
Technical Support Analyst / 1st Line Support - City, London

Up to £35k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for a Technical Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

Understanding of ITIL framework
1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014

Technical Support Analyst - City, London
  • City Of London
  • £20,000 - £35,000 per annum
    • Permanent
  • 10 Mar 2020
Technical Support Analyst / 1st Line Support - City, London

Up to £35k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for a Technical Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

Understanding of ITIL framework
1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014