Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Due to continued growth, our Client is looking to employ a personable and motivated Service Desk Technician - 2nd Line, to join their in-house Service Desk team.

The role and responsibilities include, but are not limited to:

• Providing customer focused 2nd Line Service Desk support for hardware and software issues.
• Prioritising incidents based on their business impact.
• Assessing the complexity of incidents and following escalation processes where required.
• Ensuring all calls are accurately logged into the Service Desk system.
• Ensuring all calls and tickets are responded to within Service Level Agreements (SLAs).
• Proactively identifying potential or future issues at client sites.
• Proactively sharing technical knowledge and client-specific know-how with the team.

It is essential that you have in-depth knowledge of and experience with the following from a support perspective:

• Windows Server Management
• Active Directory and Group Policy
• Exchange/Office 365
• TCP/IP, DNS/DHCP
• Server Virtualisation
• Networking and Routing

Desirable knowledge and experience:

• Citrix - XenApp and/or XenDesktop
• IP Telephony
• Attention to detail
• A proactive, logical approach to problem solving coupled with common sense
• Good communication, literacy and organisational skills

A full, clean driving licence is required to meet the requirements of this role as it may involve some work onsite for clients.

They offer a comprehensive benefits package consisting of:

• Unlimited tea and coffee in the office
• Training and development plans tailored to your individual needs
• Regular company and team social events, plus participation in charity and sports events
• Financial advice available on request
• Tax free childcare initiative
• Cycle to Work scheme
• Enrolment into the workplace pension scheme
• Perkbox membership offering discounts at major retailers, leisure and travel operators, a free monthly cinema ticket and more
• Private healthcare after 3 years of service

You may have previous experience in one or more of the following job roles: IT Technician, IT Support Technician, IT Engineer, Support Technician, Service Desk Technician, Service Desk Engineer, IT Service Delivery Engineer, 1st Line Technician, 2nd Line Technician, 1st Line Engineer, 2nd Line Engineer, Help Desk Engineer, Help Desk Technician.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

IT Engineer, second line

My client is currently looking to employ a Second line IT Engineer who would be responsible for handling helpdesk tickets as well as participate in various projects where skills are suitable. The successful candidate will have direct access to all our clients systems hence good knowledge and experience of popular market solutions is essential.

IT Engineer, second line

Range of skills and hands on experience with the following:

• Excellent communication skills both face to face and on the phone.
• Good organizational skills.
• Very good understanding and practical knowledge of Active Directory and it’s components ranging from Windows 2003 to 2012 R2.
• Good understanding of Microsoft Exchange versions 2003/2007/2010/2013 including support and troubleshooting.
• Understanding of virtualization solutions (VMWare and Hyper-V).
• Experience with Citrix Xen Desktop or XenApp would be beneficial.
• Experience with Cisco Voice would be beneficial.
• Experience with Sharepoint and Lync would be beneficial.
• Hands on experience in supporting various Windows Server roles including Remote Access, RDS with RDS Gateway and Session Broker, Filer Server, DHCP, DNS etc.
• Practical experience of setting up routers, firewalls and switches (Cisco, HP, Dell etc.).
• Experience with Microsoft Office 365.
• Knowledge of Apple MacOs computers including configuration and troubleshooting.
• Good all round IT knowledge across other popular solutions used on the market (SQL, IIS etc.).
• Understanding of physical computer and server components to be able to troubleshoot problems (i.e. Raid Controllers).

IT Engineer, second line

My client is currently looking to employ a Second line IT Engineer who would be responsible for handling helpdesk tickets as well as participate in various projects where skills are suitable. The successful candidate will have direct access to all our clients systems hence good knowledge and experience of popular market solutions is essential.

IT Engineer, second line

Range of skills and hands on experience with the following:

• Excellent communication skills both face to face and on the phone.
• Good organizational skills.
• Very good understanding and practical knowledge of Active Directory and it’s components ranging from Windows 2003 to 2012 R2.
• Good understanding of Microsoft Exchange versions 2003/2007/2010/2013 including support and troubleshooting.
• Understanding of virtualization solutions (VMWare and Hyper-V).
• Experience with Citrix Xen Desktop or XenApp would be beneficial.
• Experience with Cisco Voice would be beneficial.
• Experience with Sharepoint and Lync would be beneficial.
• Hands on experience in supporting various Windows Server roles including Remote Access, RDS with RDS Gateway and Session Broker, Filer Server, DHCP, DNS etc.
• Practical experience of setting up routers, firewalls and switches (Cisco, HP, Dell etc.).
• Experience with Microsoft Office 365.
• Knowledge of Apple MacOs computers including configuration and troubleshooting.
• Good all round IT knowledge across other popular solutions used on the market (SQL, IIS etc.).
• Understanding of physical computer and server components to be able to troubleshoot problems (i.e. Raid Controllers).

Our client an established software and hardware company in the "Endpoint Management" arena who provide innovative, market-leading solutions is looking for a Level 2 Support Technician to join the team in Theale.

The position requires daily customer, business partner and internal team interaction. Keeping track of customer cases in the helpdesk program and utilising this system to delegate, engage your peers and maintain a high-level of customer satisfaction in managing support issues is a routine activity.

Job Responsibility

•Be part of a team of engineers providing excellent support to our client’s customers and partners
•Use of remote tools to assist customers in troubleshooting problems
•Provide technical best practices for partners and customers
•Work through technical issues at an operating system level
•Build and maintain customer and partner rapport
•Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system
•Manage case escalation to maintain forward movement on customer issues
•Ensure clear, professional communication between the teams and the customer
•Create and maintain self-help documents
•Continue education by attending training sessions and reading technical documentation

The position is 40 hours a week Monday to Friday on alternating weekly shifts of 7am-4pm and 8:15am - 5:15pm. As a member of the Technical Support Team you will be part of the on-call roster for weekends and Bank Holidays.

•Prior Technical Support Engineer experience essential
•Knowledge of Linux and Windows Operating Systems
•Experience in Terminal Services / Citrix / VMWare View environments
•Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
•Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
•Thin client experience a plus
•A team player who is influential and builds good working relationships across all levels
•Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

Personal skills:
•Positive work ethic
•Ability to listen effectively and show patience while working with customers
•Ability to learn new technologies quickly
•Ability to work independently under minimal supervision
•Ability to take effective notes
•Ability to multitask effectively and work under pressure

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client an established software and hardware company in the "Endpoint Management" arena who provide innovative, market-leading solutions is looking for a Level 2 Support Technician to join the team in Theale.

The position requires daily customer, business partner and internal team interaction. Keeping track of customer cases in the helpdesk program and utilising this system to delegate, engage your peers and maintain a high-level of customer satisfaction in managing support issues is a routine activity.

Job Responsibility

•Be part of a team of engineers providing excellent support to our client’s customers and partners
•Use of remote tools to assist customers in troubleshooting problems
•Provide technical best practices for partners and customers
•Work through technical issues at an operating system level
•Build and maintain customer and partner rapport
•Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system
•Manage case escalation to maintain forward movement on customer issues
•Ensure clear, professional communication between the teams and the customer
•Create and maintain self-help documents
•Continue education by attending training sessions and reading technical documentation

The position is 40 hours a week Monday to Friday on alternating weekly shifts of 7am-4pm and 8:15am - 5:15pm. As a member of the Technical Support Team you will be part of the on-call roster for weekends and Bank Holidays.

•Prior Technical Support Engineer experience essential
•Knowledge of Linux and Windows Operating Systems
•Experience in Terminal Services / Citrix / VMWare View environments
•Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
•Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
•Thin client experience a plus
•A team player who is influential and builds good working relationships across all levels
•Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

Personal skills:
•Positive work ethic
•Ability to listen effectively and show patience while working with customers
•Ability to learn new technologies quickly
•Ability to work independently under minimal supervision
•Ability to take effective notes
•Ability to multitask effectively and work under pressure

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Are you looking for an employer that recognises potential and understands the importance of development?

Do you have a passion for problem-solving?

Keen to work on exciting projects within a multi-vendor environment?

The Client

My clients is a recognized service provider that has doubled in size over the past year, with plans to do the same again this year, this is the perfect environment for someone ambitious who enjoys constant challenge, development, and a clear pathway to the top.

The Role

As a 3rd Line Project Engineer you will have a proven background in installing, migrating, troubleshooting and configuring. So a comprehensive understanding of the following technologies are essential;

Key Skills

·Windows Server

·Remote Desktop Services

·Office 365/ Azure / AWS

·Virtual Technologies - VMware / Hyper-v

·Citrix

·VOIP based telephony

The Ideal Third Line Engineer will be a clear and confident communicator with a passion to progress. This is a great opportunity to join a company with a reputation for developing your career. They will give you the opportunity to gain indispensable knowledge through a bespoke training plan so you can acquire a range of certifications from different vendors.

Are you looking for an employer that recognises potential and understands the importance of development?

Do you have a passion for problem-solving?

Keen to work on exciting projects within a multi-vendor environment?

The Client

My clients is a recognized service provider that has doubled in size over the past year, with plans to do the same again this year, this is the perfect environment for someone ambitious who enjoys constant challenge, development, and a clear pathway to the top.

The Role

As a 3rd Line Project Engineer you will have a proven background in installing, migrating, troubleshooting and configuring. So a comprehensive understanding of the following technologies are essential;

Key Skills

·Windows Server

·Remote Desktop Services

·Office 365/ Azure / AWS

·Virtual Technologies - VMware / Hyper-v

·Citrix

·VOIP based telephony

The Ideal Third Line Engineer will be a clear and confident communicator with a passion to progress. This is a great opportunity to join a company with a reputation for developing your career. They will give you the opportunity to gain indispensable knowledge through a bespoke training plan so you can acquire a range of certifications from different vendors.