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IT Service Desk Dispatcher
  • Sidcup
  • £2,000 - £25,000 per annum
    • Permanent
  • 03 Mar 2020

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, MEAN time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

  • Review of tickets in 'Triage' and assigning them as per Service Desk process.
  • Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
  • Manage client and internal stakeholder expectations.
  • Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
  • Communication with customers as required, keeping them informed of incident progress.
  • Continually drive SLA compliance and low MEAN time to resolution ('MTTR') throughout the Service Desk.
  • Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
  • Perform quality assurance of tickets ensuring Service Desk standards are being met.
  • Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
  • Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
  • With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
  • Assist the Service Delivery Manager where required.

Skills:

  • Basic computer and operating system knowledge.
  • Excellent verbal and written communication skills with client and with engineers.
  • Excellent customer service skills.
  • Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organisation's key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Self-motivated with the ability to work in a fast moving environment.
  • Data analysis and reporting.
  • Ability to supervise a team and delegate to achieve the best overall outcome for the department


Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

IT Service Desk Dispatcher
  • Sidcup
  • £2,000 - £25,000 per annum
    • Permanent
  • 03 Mar 2020

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, MEAN time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

  • Review of tickets in 'Triage' and assigning them as per Service Desk process.
  • Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
  • Manage client and internal stakeholder expectations.
  • Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
  • Communication with customers as required, keeping them informed of incident progress.
  • Continually drive SLA compliance and low MEAN time to resolution ('MTTR') throughout the Service Desk.
  • Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
  • Perform quality assurance of tickets ensuring Service Desk standards are being met.
  • Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
  • Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
  • With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
  • Assist the Service Delivery Manager where required.

Skills:

  • Basic computer and operating system knowledge.
  • Excellent verbal and written communication skills with client and with engineers.
  • Excellent customer service skills.
  • Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organisation's key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Self-motivated with the ability to work in a fast moving environment.
  • Data analysis and reporting.
  • Ability to supervise a team and delegate to achieve the best overall outcome for the department


Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

Mid-level Developer
  • Banbury
  • £35000 - £40000/annum
    • Permanent
  • 03 Mar 2020


Do you remember the first clean code you wrote? I MEAN - you’ve learnt a lot since then and if you looked back at it now, you would architect the project in a completely different way! And that’s a main part of being a good developer. You constantly learn new ways of improving the way you code and know all the tried and tested patterns. You have worked with enterprise level web applications ... more about Mid-level Developer

Mid-level Developer
  • Banbury
  • £35000 - £40000/annum
    • Permanent
  • 03 Mar 2020


Do you remember the first clean code you wrote? I MEAN - you’ve learnt a lot since then and if you looked back at it now, you would architect the project in a completely different way! And that’s a main part of being a good developer. You constantly learn new ways of improving the way you code and know all the tried and tested patterns. You have worked with enterprise level web applications ... more about Mid-level Developer

Private sector Finance SAP - Senior Associate
  • London (Greater)
  • Competitive
    • Permanent
  • 27 Feb 2020

A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge.

Job Description

A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Develop project strategies to solve complex technical challenges for our clients
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
  • Train, coach, and supervise team members
  • Continue to develop internal relationships and developing your PwC brand

About the role

PwC Consulting helps organisations to work smarter and grow faster. With plans to treble its revenues over the next four years, Consulting is the fastest growing area of PwC. We offer practical, far-sighted advice and exceptional delivery. That can MEAN improving the way an organisation operates, reducing costs, managing risks, making the most of talent or fundamentally changing the way a business works.

Our Finance Consulting practice delivers innovative business transformation projects across a wide range of industries and are recruiting at Manager and Senior Manager grade. We provide knowledge and experience to enable the Finance Department to respond to the changing needs and expectations of the business and to improve the efficiency and effectiveness of finance operations whilst addressing the ever-increasing challenges of new regulatory requirements. We provide full lifecycle support to CFO's on Finance function redesign including advising on optimal organisation, process and systems design and providing end-to end support for subsequent implementation.

We support clients across the private sector in the following areas:

  • Developing Finance vision and strategy;
  • Assessing and improving the role, organisation and effectiveness of finance functions;
  • Designing and implementing the target operating model (TOM);
  • Finance system design and implementation;
  • Implementing and optimising shared service centres;
  • Outsourcing advisory services from strategy through to execution;
  • Scoping and delivering sustainable cost reduction;
  • Process design and optimisation.

You will be expected to primarily work on client engagements, contributing to and leading finance change projects (‘delivery’), although you will also spend time supporting the development of operational finance solutions and thought leadership (‘development’).

Essential skills and experience:

  • Substantive experience from a consulting firm or professional services company (Essential)
  • Track record of managing finance change projects
  • Ability in stakeholder management and relationship building;

  • Supported the development of solutions to Finance function challenges in the following areas

    • Shared Service Centres / Outsourcing-Finance process redesign

    • Cost reduction solutions such as finance systems implementation

    • Operating model change, including business partnership roles;

    • Finance system design and implementation

  • Education to degree level plus either formal accounting qualification or equivalent understanding of accounting principles.

Desirable Skills & Experience

  • Understanding of back office transformation approaches outside of pure finance such as HR, IT or Procurement transformation
  • Used a Lean approach to process / cost optimisation;
  • Used benchmarking techniques and data

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Private sector Finance SAP - Senior Associate
  • London (Greater)
  • Competitive
    • Permanent
  • 27 Feb 2020

A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge.

Job Description

A career within Finance Consulting services, will provide the opportunity to work alongside CEOs, CFOs, controllers and treasurers to optimise the structure of their finance functions and improve their contribution to the business. We support our clients by addressing the challenges of achieving appropriate standards of control, efficient back office opportunities and support to the business through insight and challenge.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.

Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Directors and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Develop project strategies to solve complex technical challenges for our clients
  • Manage and deliver large projects by developing the project team, assessing engagement risks throughout, driving conclusions, and reviewing / challenging the output produced by the team
  • Shape and deliver projects to meet and exceed the expectations of our clients and our own quality criteria
  • Train, coach, and supervise team members
  • Continue to develop internal relationships and developing your PwC brand

About the role

PwC Consulting helps organisations to work smarter and grow faster. With plans to treble its revenues over the next four years, Consulting is the fastest growing area of PwC. We offer practical, far-sighted advice and exceptional delivery. That can MEAN improving the way an organisation operates, reducing costs, managing risks, making the most of talent or fundamentally changing the way a business works.

Our Finance Consulting practice delivers innovative business transformation projects across a wide range of industries and are recruiting at Manager and Senior Manager grade. We provide knowledge and experience to enable the Finance Department to respond to the changing needs and expectations of the business and to improve the efficiency and effectiveness of finance operations whilst addressing the ever-increasing challenges of new regulatory requirements. We provide full lifecycle support to CFO's on Finance function redesign including advising on optimal organisation, process and systems design and providing end-to end support for subsequent implementation.

We support clients across the private sector in the following areas:

  • Developing Finance vision and strategy;
  • Assessing and improving the role, organisation and effectiveness of finance functions;
  • Designing and implementing the target operating model (TOM);
  • Finance system design and implementation;
  • Implementing and optimising shared service centres;
  • Outsourcing advisory services from strategy through to execution;
  • Scoping and delivering sustainable cost reduction;
  • Process design and optimisation.

You will be expected to primarily work on client engagements, contributing to and leading finance change projects (‘delivery’), although you will also spend time supporting the development of operational finance solutions and thought leadership (‘development’).

Essential skills and experience:

  • Substantive experience from a consulting firm or professional services company (Essential)
  • Track record of managing finance change projects
  • Ability in stakeholder management and relationship building;

  • Supported the development of solutions to Finance function challenges in the following areas

    • Shared Service Centres / Outsourcing-Finance process redesign

    • Cost reduction solutions such as finance systems implementation

    • Operating model change, including business partnership roles;

    • Finance system design and implementation

  • Education to degree level plus either formal accounting qualification or equivalent understanding of accounting principles.

Desirable Skills & Experience

  • Understanding of back office transformation approaches outside of pure finance such as HR, IT or Procurement transformation
  • Used a Lean approach to process / cost optimisation;
  • Used benchmarking techniques and data

Consulting

In Consulting we deliver practical, far-sighted advice that gets straight to the heart of clients’ business issues and delivers amazing results by helping our clients improve the way they operate, reduce costs, manage risks, leverage talent or fundamentally change the way they do business, the work you do will be all about helping organisations of all shapes and sizes work smarter and grow faster. You could find yourself working with household names in a diverse range of industries – everyone from big-name broadcasters and high-street banks to multinational telecoms operators and energy companies.

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work ( ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

To apply, please visit our website via the button below.

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Learn more here www.pwc.com/uk/diversity

Apprentice Software Engineer - Graduate Apprenticeship
  • Perth
  • £17,500 per annum
    • Permanent
  • 27 Feb 2020



Apprentice Software Engineer - Graduate Apprentice

Do you have a passion for technology, with some understanding or experience of coding?
Do you want to get practical, hands-on experience in a meaningful role where you’ll be developing software as well as gaining a Graduate Apprenticeship qualification?
Do you want to work at a company that will empower you to be your best self at work?

If so, an Apprentice Software Engineer role may be the right route for you. At Aviva, we truly believe new ideas and perspectives are invaluable. So, if you have a curious mind, a customer focus and a love of technology please read on!

About the role

Technology at Aviva is an exciting place to be! We’re the UK’s largest insurer, a FTSE 100 company and global leader who puts the customer at the heart of everything we do. Awarded Digital Insurance Company of the Year at the Data, Analytics & Technology Awards for Insurance, our Technology community is among the best resourced and most talented anywhere.

We work collaboratively in small teams to build high quality solutions that meet our customers’ needs, first time: whether delivering technology change internally to meet the wider needs of the organisation or producing innovative digital tech like the award winning "My Aviva" customer portal and "Aviva Drive".

Through our Apprentice Programme, we'll equip you with the hands-on experience, industry recognised accredited qualifications and tools to succeed.

In Software Engineering, we enhance existing products, create new products and platforms and maintain our existing applications. As an Apprentice Software Engineer, your work will include:
Writing and testing software code for our applications
Using version control systems to maintain our software code base
Focus on software development techniques as well as software language
Developing yourself and later others in the Software Engineering community

This is a 48-month programme where you’ll spend 80% of your time gaining real hands-on experience in the role and 20% dedicated to your Apprenticeship studies, working with a National Training Provider to support your accredited qualification (a Graduate Apprenticeship - BSc (Hons) IT: Software Development). Upon successful completion of your qualification(s) you’ll be a fully-fledged Aviva Software Engineer!

About you

We’re on the lookout for apprentices from all kinds of backgrounds - whether this is your first professional role, you’re returning to work after a break, or are looking to move into a new career. Whatever your previous experience, we need you to:
Have a minimum of 5 x GCSEs or Scottish National 5s at Grade 9-4 (A*-C) or equivalent?(this must include English and Maths)
Have or be on track for at least 4 Highers B, B, B, C (or equivalent) preferably with one of these in a STEM (Science, Technology, Engineering or Maths) subject
Be always on the lookout for positive changes and solutions - approaching situations with curiosity and initiative
Be comfortable talking about your work, and explaining concepts and decisions to others
Be flexible, able to adapt and change quickly to different situations
Possess good analytical and problem-solving skills
Have an understanding or experience of coding - whether through your studies or as an outside interest
Have a love of learning and be working to continually improve
Have an interest in tech

What will you get for this role?

Starting salary from £17,500 (depending on skills, experience and qualifications)
A Graduate Apprenticeship qualification - BSc (Hons) IT: Software Development
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for some Aviva products through "My Aviva Extras", plus discounts for Friends and Family (some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme

The recruitment process:

We live Aviva's values, with a culture of continually challenging and improving what we do and how we do it. We invest in our people, expecting curiosity and a courageous mindset. We will assess your strengths as well as understanding how connected and aligned to our values you are throughout the process.

The process itself is:
Make an online application - this will include answering a short questionnaire and attaching your CV
If you pass the initial screen you will be have a short telephone interview
Pass that and you’ll be sent some online tests
And if you do well in these, there’s an assessment day

Additional Information and Equal Opportunity

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria’ we MEAN that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview...

Apprentice Software Engineer - Graduate Apprenticeship
  • Perth
  • £17,500 per annum
    • Permanent
  • 27 Feb 2020



Apprentice Software Engineer - Graduate Apprentice

Do you have a passion for technology, with some understanding or experience of coding?
Do you want to get practical, hands-on experience in a meaningful role where you’ll be developing software as well as gaining a Graduate Apprenticeship qualification?
Do you want to work at a company that will empower you to be your best self at work?

If so, an Apprentice Software Engineer role may be the right route for you. At Aviva, we truly believe new ideas and perspectives are invaluable. So, if you have a curious mind, a customer focus and a love of technology please read on!

About the role

Technology at Aviva is an exciting place to be! We’re the UK’s largest insurer, a FTSE 100 company and global leader who puts the customer at the heart of everything we do. Awarded Digital Insurance Company of the Year at the Data, Analytics & Technology Awards for Insurance, our Technology community is among the best resourced and most talented anywhere.

We work collaboratively in small teams to build high quality solutions that meet our customers’ needs, first time: whether delivering technology change internally to meet the wider needs of the organisation or producing innovative digital tech like the award winning "My Aviva" customer portal and "Aviva Drive".

Through our Apprentice Programme, we'll equip you with the hands-on experience, industry recognised accredited qualifications and tools to succeed.

In Software Engineering, we enhance existing products, create new products and platforms and maintain our existing applications. As an Apprentice Software Engineer, your work will include:
Writing and testing software code for our applications
Using version control systems to maintain our software code base
Focus on software development techniques as well as software language
Developing yourself and later others in the Software Engineering community

This is a 48-month programme where you’ll spend 80% of your time gaining real hands-on experience in the role and 20% dedicated to your Apprenticeship studies, working with a National Training Provider to support your accredited qualification (a Graduate Apprenticeship - BSc (Hons) IT: Software Development). Upon successful completion of your qualification(s) you’ll be a fully-fledged Aviva Software Engineer!

About you

We’re on the lookout for apprentices from all kinds of backgrounds - whether this is your first professional role, you’re returning to work after a break, or are looking to move into a new career. Whatever your previous experience, we need you to:
Have a minimum of 5 x GCSEs or Scottish National 5s at Grade 9-4 (A*-C) or equivalent?(this must include English and Maths)
Have or be on track for at least 4 Highers B, B, B, C (or equivalent) preferably with one of these in a STEM (Science, Technology, Engineering or Maths) subject
Be always on the lookout for positive changes and solutions - approaching situations with curiosity and initiative
Be comfortable talking about your work, and explaining concepts and decisions to others
Be flexible, able to adapt and change quickly to different situations
Possess good analytical and problem-solving skills
Have an understanding or experience of coding - whether through your studies or as an outside interest
Have a love of learning and be working to continually improve
Have an interest in tech

What will you get for this role?

Starting salary from £17,500 (depending on skills, experience and qualifications)
A Graduate Apprenticeship qualification - BSc (Hons) IT: Software Development
Generous defined contribution pension scheme
Annual performance related bonus and pay review
Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for some Aviva products through "My Aviva Extras", plus discounts for Friends and Family (some exclusions apply)
Excellent range of flexible benefits to include a matching share save scheme

The recruitment process:

We live Aviva's values, with a culture of continually challenging and improving what we do and how we do it. We invest in our people, expecting curiosity and a courageous mindset. We will assess your strengths as well as understanding how connected and aligned to our values you are throughout the process.

The process itself is:
Make an online application - this will include answering a short questionnaire and attaching your CV
If you pass the initial screen you will be have a short telephone interview
Pass that and you’ll be sent some online tests
And if you do well in these, there’s an assessment day

Additional Information and Equal Opportunity

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria’ we MEAN that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website and then email the contact listed in the advert to notify us that you meet the conditions for the guaranteed interview...

Apprentice Software Engineer - Level 4
  • Norwich
  • £17,500 per annum
    • Permanent
  • 27 Feb 2020



Apprentice Software Engineering - Level 4

  • Do you have a passion for technology, with some understanding or experience of coding?
  • Do you want to get practical, hands-on experience in a meaningful role where you’ll be developing software as well as gaining a Level 4 Higher Apprenticeship qualification?
  • Do you want to work at a company that will empower you to be your best self at work?



If so, an Apprentice Software Engineer role may be the right route for you. At Aviva, we truly believe new ideas and perspectives are invaluable. So, if you have a curious mind, a customer focus and a love of technology please read on!

About the role

Technology at Aviva is an exciting place to be! We’re the UK’s largest insurer, a FTSE 100 company and global leader who puts the customer at the heart of everything we do. Awarded Digital Insurance Company of the Year at the Data, Analytics & Technology Awards for Insurance, our Technology community is among the best resourced and most talented anywhere.

We work collaboratively in small teams to build high quality solutions that meet our customers’ needs, first time: whether delivering technology change internally to meet the wider needs of the organisation or producing innovative digital tech like the award winning "My Aviva" customer portal and "Aviva Drive".

Through our Apprentice Programme, we'll equip you with the hands-on experience, industry recognised accredited qualifications and tools to succeed.

In Software Engineering, we enhance existing products, create new products and platforms and maintain our existing applications. As an Apprentice Software Engineer, your work will include:

  • Writing and testing software code for our applications
  • Using version control systems to maintain our software code base
  • Focus on software development techniques as well as software language
  • Developing yourself and later others in the Software Engineering community



This is an 18-month programme where you’ll spend 80% of your time gaining real hands-on experience in the role and 20% dedicated to your Apprenticeship studies, working with a National Training Provider to support your accredited qualification (a Level 4 Apprenticeship). Upon successful completion of your qualification(s) you’ll be a fully-fledged Aviva Software Engineer!

(We also have the option of the Level 6 Degree Apprenticeship for those that would prefer it - you can find this role on our website)

About you

We’re on the lookout for apprentices from all kinds of backgrounds - whether this is your first professional role, you’re returning to work after a break, or are looking to move into a new career. Whatever your previous experience, we need you to:

  • Have a minimum of 5 x GCSEs or Scottish National 5s at Grade 9-4 (A*-C) or equivalent?(this must include English and Maths)
  • Have or be on track for?at least 3 A-Levels Grades B, C, C (or equivalent) preferably with one of these in a STEM (Science, Technology, Engineering or Maths) subject
  • Be always on the lookout for positive changes and solutions - approaching situations with curiosity and initiative
  • Be comfortable talking about your work, and explaining concepts and decisions to others
  • Be flexible, able to adapt and change quickly to different situations
  • Possess good analytical and problem-solving skills
  • Have an understanding or experience of coding - whether through your studies or as an outside interest
  • Have a love of learning and be working to continually improve
  • Have an interest in tech



What will you get for this role?

  • Starting salary from £17,500 (depending on skills, experience and qualifications)
  • A Level 4 qualification, equivalent to a Foundation Degree/HND.
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras", plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme



The recruitment process:

We live Aviva's values, with a culture of continually challenging and improving what we do and how we do it. We invest in our people, expecting curiosity and a courageous mindset. We will assess your strengths as well as understanding how connected and aligned to our values you are throughout the process.

The process itself is:

  • Make an online application - this will include answering a short questionnaire and attaching your CV
  • If you pass the initial screen you will be have a short telephone interview
  • Pass that and you’ll be sent some online tests
  • And if you do well in these, there’s an assessment day



Additional Information and Equal Opportunity

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria’ we MEAN that you must provide us with evidence which demonstrates that you...

Apprentice Software Engineer - Level 4
  • Norwich
  • £17,500 per annum
    • Permanent
  • 27 Feb 2020



Apprentice Software Engineering - Level 4

  • Do you have a passion for technology, with some understanding or experience of coding?
  • Do you want to get practical, hands-on experience in a meaningful role where you’ll be developing software as well as gaining a Level 4 Higher Apprenticeship qualification?
  • Do you want to work at a company that will empower you to be your best self at work?



If so, an Apprentice Software Engineer role may be the right route for you. At Aviva, we truly believe new ideas and perspectives are invaluable. So, if you have a curious mind, a customer focus and a love of technology please read on!

About the role

Technology at Aviva is an exciting place to be! We’re the UK’s largest insurer, a FTSE 100 company and global leader who puts the customer at the heart of everything we do. Awarded Digital Insurance Company of the Year at the Data, Analytics & Technology Awards for Insurance, our Technology community is among the best resourced and most talented anywhere.

We work collaboratively in small teams to build high quality solutions that meet our customers’ needs, first time: whether delivering technology change internally to meet the wider needs of the organisation or producing innovative digital tech like the award winning "My Aviva" customer portal and "Aviva Drive".

Through our Apprentice Programme, we'll equip you with the hands-on experience, industry recognised accredited qualifications and tools to succeed.

In Software Engineering, we enhance existing products, create new products and platforms and maintain our existing applications. As an Apprentice Software Engineer, your work will include:

  • Writing and testing software code for our applications
  • Using version control systems to maintain our software code base
  • Focus on software development techniques as well as software language
  • Developing yourself and later others in the Software Engineering community



This is an 18-month programme where you’ll spend 80% of your time gaining real hands-on experience in the role and 20% dedicated to your Apprenticeship studies, working with a National Training Provider to support your accredited qualification (a Level 4 Apprenticeship). Upon successful completion of your qualification(s) you’ll be a fully-fledged Aviva Software Engineer!

(We also have the option of the Level 6 Degree Apprenticeship for those that would prefer it - you can find this role on our website)

About you

We’re on the lookout for apprentices from all kinds of backgrounds - whether this is your first professional role, you’re returning to work after a break, or are looking to move into a new career. Whatever your previous experience, we need you to:

  • Have a minimum of 5 x GCSEs or Scottish National 5s at Grade 9-4 (A*-C) or equivalent?(this must include English and Maths)
  • Have or be on track for?at least 3 A-Levels Grades B, C, C (or equivalent) preferably with one of these in a STEM (Science, Technology, Engineering or Maths) subject
  • Be always on the lookout for positive changes and solutions - approaching situations with curiosity and initiative
  • Be comfortable talking about your work, and explaining concepts and decisions to others
  • Be flexible, able to adapt and change quickly to different situations
  • Possess good analytical and problem-solving skills
  • Have an understanding or experience of coding - whether through your studies or as an outside interest
  • Have a love of learning and be working to continually improve
  • Have an interest in tech



What will you get for this role?

  • Starting salary from £17,500 (depending on skills, experience and qualifications)
  • A Level 4 qualification, equivalent to a Foundation Degree/HND.
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through "My Aviva Extras", plus discounts for Friends and Family (some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme



The recruitment process:

We live Aviva's values, with a culture of continually challenging and improving what we do and how we do it. We invest in our people, expecting curiosity and a courageous mindset. We will assess your strengths as well as understanding how connected and aligned to our values you are throughout the process.

The process itself is:

  • Make an online application - this will include answering a short questionnaire and attaching your CV
  • If you pass the initial screen you will be have a short telephone interview
  • Pass that and you’ll be sent some online tests
  • And if you do well in these, there’s an assessment day



Additional Information and Equal Opportunity

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we love to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer, we guarantee to interview anyone with a disability (as defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By 'minimum criteria’ we MEAN that you must provide us with evidence which demonstrates that you...