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Desktop Support Analyst 2nd/3rd Line
  • Kidlington
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020
Desktop Support Analyst (2nd/3rd Line)

Spring Technology are currently working in partnership with a leading FTSE 250 company to recruit an experienced Desktop Support Analyst to join their team in Kidlington.

The Role
As a Desktop Support Analyst you will be the primary point of contact for site based issues escalated by the global service desk.

The Responsibilities:
*Issues escalated will need to be fixed within SLA.
*You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
*You will act as an escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate.
*You will drive continued service improvement throughout the department.
*On-site Stock Control of IT equipment.
*Provide equivalent support to other offices in region (c. 20-30% of time).

The Requirements
*Ideally you will have experience and knowledge of the below;
*Active Directory, Group Policy & Core Infra Services (such as DNS, DHCP etc.)
*Anti-Virus (MacAfee)
*Microsoft Windows 7, 10
*Microsoft Server 2003, 2008 2012, 2016
*Skills in the administration of O365 including ATP, EMS and eDiscovery would be advantagous
*Office 2013, 2016
*MDM (inTune) + Mobile Technologies (Apple, Android etc.).
*MFD(s) & Printer Technologies.
*Microsoft Certification (MCP) or equivalent
*Skype for Business
*Polycom for Video Conferencing
*Audio Visual for Meeting Rooms
*Patch Management (SCCM)
*ITIL accreditation would be advantageous
*Experience working with suppliers and customers in an IT services environment
*Exceptional communication and interpersonal skills, confident managing expectations
*Experience liaising with multiple internal and external contacts/vendors
*Strong organisational skills with excellent attention to detail
*Strong communication and interpersonal skills

If you are keen to join a global leader who offer continued personal and career development please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Desktop Support Analyst 2nd/3rd Line
  • Kidlington
  • £25,000 - £30,000 per annum
    • Permanent
  • 06 Mar 2020
Desktop Support Analyst (2nd/3rd Line)

Spring Technology are currently working in partnership with a leading FTSE 250 company to recruit an experienced Desktop Support Analyst to join their team in Kidlington.

The Role
As a Desktop Support Analyst you will be the primary point of contact for site based issues escalated by the global service desk.

The Responsibilities:
*Issues escalated will need to be fixed within SLA.
*You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact.
*You will act as an escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate.
*You will drive continued service improvement throughout the department.
*On-site Stock Control of IT equipment.
*Provide equivalent support to other offices in region (c. 20-30% of time).

The Requirements
*Ideally you will have experience and knowledge of the below;
*Active Directory, Group Policy & Core Infra Services (such as DNS, DHCP etc.)
*Anti-Virus (MacAfee)
*Microsoft Windows 7, 10
*Microsoft Server 2003, 2008 2012, 2016
*Skills in the administration of O365 including ATP, EMS and eDiscovery would be advantagous
*Office 2013, 2016
*MDM (inTune) + Mobile Technologies (Apple, Android etc.).
*MFD(s) & Printer Technologies.
*Microsoft Certification (MCP) or equivalent
*Skype for Business
*Polycom for Video Conferencing
*Audio Visual for Meeting Rooms
*Patch Management (SCCM)
*ITIL accreditation would be advantageous
*Experience working with suppliers and customers in an IT services environment
*Exceptional communication and interpersonal skills, confident managing expectations
*Experience liaising with multiple internal and external contacts/vendors
*Strong organisational skills with excellent attention to detail
*Strong communication and interpersonal skills

If you are keen to join a global leader who offer continued personal and career development please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Desktop Support Engineer Level 2 - Fluent in Dutch & English
  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Rotterdam. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Level 2 - Fluent in Dutch & English
  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Rotterdam. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Level 2 - Fluent in Dutch & English
  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Arnhem. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Level 2 - Fluent in Dutch & English
  • netherlands
  • €30,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 2 Desktop Support Engineer to join our client team in Arnhem. The successful candidate must be Fluent in Dutch & English

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 5 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (2nd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 2 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Android Developer
  • Brighton
  • Salary negotiable
    • Permanent
  • 06 Mar 2020

Android Developer

Brighton

Up to £50,000 PA + Benefits

A competent and talented Android Developer is required by a global industry leader at their office in the heart of Brighton.

This Android Developer role will see you join a strong team of development professionals to work on an exciting new app. You will be taking the app from the initial design phase right the way to the app store release.

Required Skills -

  • The ideal candidate will have minimum of 2 years commercial experience within a similar Android Developer/ Mobile Developer/ App Developer role
  • The ideal candidate will have working knowledge of Kotlin
  • An IT related University Degree - Ideally around iOS/ Android
  • Published Apps on the App Store

This Android Developer role offers a great opportunity for an experienced mobile professional to come in and work on some really interesting projects for a market leader.

To apply for this Android Developer role please send your CV to Ellis McWilton at Arc IT Recruitment.


Android Developer, Mobile Developer, App Developer, Mobile App Engineer, Android, Kotlin, App Store, Play Store, Brighton.

Android Developer
  • Brighton
  • Salary negotiable
    • Permanent
  • 06 Mar 2020

Android Developer

Brighton

Up to £50,000 PA + Benefits

A competent and talented Android Developer is required by a global industry leader at their office in the heart of Brighton.

This Android Developer role will see you join a strong team of development professionals to work on an exciting new app. You will be taking the app from the initial design phase right the way to the app store release.

Required Skills -

  • The ideal candidate will have minimum of 2 years commercial experience within a similar Android Developer/ Mobile Developer/ App Developer role
  • The ideal candidate will have working knowledge of Kotlin
  • An IT related University Degree - Ideally around iOS/ Android
  • Published Apps on the App Store

This Android Developer role offers a great opportunity for an experienced mobile professional to come in and work on some really interesting projects for a market leader.

To apply for this Android Developer role please send your CV to Ellis McWilton at Arc IT Recruitment.


Android Developer, Mobile Developer, App Developer, Mobile App Engineer, Android, Kotlin, App Store, Play Store, Brighton.

Desktop Support Engineer Level 3 - Fluent in Dutch & English
  • netherlands
  • €36,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 3 Desktop Support Engineer to join our client team in Arnhem.

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 6-10 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (3rd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 3 Desktop Support Engineer please apply today!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information privacy.pdf

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.

Desktop Support Engineer Level 3 - Fluent in Dutch & English
  • netherlands
  • €36,000 per annum
    • Permanent
  • 06 Mar 2020
We have an exciting opportunity for a Level 3 Desktop Support Engineer to join our client team in Arnhem.

Tasks

*Works in Critical End-user environment
*Works in high demand environment
*Responsible for supporting executives and critical users
*Performs installations, operations and maintenance tasks of all computing, telecoms, data communication systems and infrastructure.
*Troubleshoot and solves technical issues reported by end-users.
*Acting as a single point of contact for executive users.
*Escalates according to provided procedures.
*Able to advise senior executives on IT related requests or queries.
*Organize and support Videoconferencing meetings / Livemeetings / Telepresence meetings / Webcasts.
*Install and support mobile devices like iOS.
*Perform standby duties on a rotational basis.
*Adhere to formal dress code.

Abilities and Skills

*Safety / Security
To be continually aware of the safety and security considerations required on sites and to ensure that all work practices and procedures will be safe to him and others.
*Team-working
Capable working unsupervised within a team, as well as part of a team.
Being a contributor for knowledge sharing
Does not own a 9-5 mentality (works an 8-hour shift between 8:00 - 18:00 hours)
*Ownership
Is able to take ownership is situations where direct action is required and solutions are not obvious. Ownerships demands persistency and creativity.
*Customer Focus
Able to understand sensitivity and urgency including maintaining effective customer relations
Able to understand the customer business.
*Structured Approach
Adheres to standards and works in a structured way, enabling cross-boundary teamwork.
Sees the necessity of documenting and sharing knowledge, thus working in a professional manner and fostering team spirit
Documenting and structuring are important aspects of the job.
Understanding of and prior experience with the ITIL standards or similar, for process aligned IT delivery organisations, is preferred
*Proactiveness
Action and result oriented behaviour, aims at identification and exploitation of opportunities and in taking pre-emptive action against potential problems and threats. Takes on a problem and raises an incident afterwards for the customer
*Troubleshooting
Excellent troubleshooting skills to solve problems in a short timeframe.
Excellent analytical skills
*Communicator
Must have excellent language skills, both written and verbal (Dutch and English).
Excellent communications skills is a must; on the phone as well as face to face.
Can communicate at all levels (Top-Bottom and vice versa).
Is sensitive to non-verbal communication and able to adequately respond to that.
*Stress handling
Ability to handle stressful situations where executive and critical users demand immediate solutions of their ICT problems.
*Planning and organizational skills
Must be able to plan and organize in order to support meetings / events and projects.
Must be able to perform mailbox management and assign tasks.

Technical Knowledge and Experience

*At least 6-10 years proven experience in installation and maintenance of a wide range of ICT technology, data, computing and telecommunications equipment.
*Skilled helpdesk experience (3rd line support) is preferred.
*Knowledge of networking equipment
*Broad and in-depth knowledge of Microsoft Windows 10.
*Broad and in-depth knowledge of Microsoft Office 2010/2016/2019.
*Broad and in-depth knowledge of Microsoft Active directory.
*Installation, configuration, maintenance and troubleshooting of PC hardware and peripherals (especially Printing).
*Installation and configuration of mobile devices e.g. Apple and Android devices.
*Experience with Information security tools like, Bit locker is preferred.
*Experience with Videoconferencing / Lync technology.

Qualifications

*MCSA - Microsoft Certified Solution Associate on Windows 7 or higher
*ITIL Foundation
*MBO level 4 degree or higher specialized in information technology
*Drivers licence (B)
*Home location is a maximum of 30-45-minute drive from the hub location.
*Able to write and speak both Dutch and English fluently

So if you are a Level 3 Desktop Support Engineer please apply today!

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Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.