EUC IT Specialist 3rd Line

Leeds - Kirkstall Forge

Permanent

Up to £50k + Company Benefits

Full time - 37.5 hours/week

We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.

Join a team that's passionate about leading the healthcare market with products and services designed to help people lead better lives.

At Bupa you'll work on high-impact, innovative projects in an organisation that makes a real difference. You'll have to be ambitious and eager to play an integral role in our overall digital strategy.

What you'll be doing

• Proactive and/or reactive support of infrastructure components in line with agreed service level agreements.
• To provide input to the Technical Services Manager in the overall development of technical plans.
• Act as a technical consultant where appropriate, providing advice and guidance relating to their area of technical speciality.
• Ensure that quality solutions are developed, tested, and delivered in line with current IS policies, standards and procedures, within timescales and to budget.
• Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance.
• Identify single points of failure and weaknesses within the infrastructure and identify options for resolution.
• To provide input to the formation of the annual technology refresh programme.
• Conduct problem analysis and liaise with external suppliers to ensure appropriate fixes are applied to all identified problems.
• Ensure support documentation exists and is up to date for all infrastructure components.
• Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks.
• Understand your role in a disaster recovery scenario in accordance with the department's business continuity plans.
• Undertake demonstrations and presentations and prepare reports as required.

What we're looking for

• Able to demonstrate a high level of expertise and knowledge in their specific field or discipline.
• Able to demonstrate considerable practical hands-on experience in a specific technical role, with exposure to a range of the key Technical skills required within a specific team within the End User Computing department.
• Excellent at problem solving - design as well as trouble shooting.
• Able to isolate and resolve performance problems in complex systems.
• Able to recommend ways to support a departmental policy of Continuous Improvement looking to avoid and reduce incidents and problems.
• Experience of working in an organisation using ITIL Service Management framework. ITIL qualification would be advantage.

Essential knowledge:

• Application deployment and management technologies - App-V, SCCM, MSI, Citrix XenApp / XenDesktop
• Vulnerability management technologies - SCCM, WSUS, Shavlik, GPO

Desirable knowledge:

• Scripting & General Windows Server administration tools
• Microsoft Active Directory and associated technologies (GPO, DNS, WINS, DHCP etc)
• Windows operating systems (Windows 10, Server 2016)
• Citrix XenApp / XenDesktop 7+, Workspace Environment Manager, FSLogix, Studio, ControlUp
• Microsoft Azure/O365 technologies
• NetApp storage solutions
• Beyond Trust
• McAfee

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

EUC IT Specialist 3rd Line

Leeds - Kirkstall Forge

Permanent

Up to £50k + Company Benefits

Full time - 37.5 hours/week

We're a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.

Join a team that's passionate about leading the healthcare market with products and services designed to help people lead better lives.

At Bupa you'll work on high-impact, innovative projects in an organisation that makes a real difference. You'll have to be ambitious and eager to play an integral role in our overall digital strategy.

What you'll be doing

• Proactive and/or reactive support of infrastructure components in line with agreed service level agreements.
• To provide input to the Technical Services Manager in the overall development of technical plans.
• Act as a technical consultant where appropriate, providing advice and guidance relating to their area of technical speciality.
• Ensure that quality solutions are developed, tested, and delivered in line with current IS policies, standards and procedures, within timescales and to budget.
• Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance.
• Identify single points of failure and weaknesses within the infrastructure and identify options for resolution.
• To provide input to the formation of the annual technology refresh programme.
• Conduct problem analysis and liaise with external suppliers to ensure appropriate fixes are applied to all identified problems.
• Ensure support documentation exists and is up to date for all infrastructure components.
• Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks.
• Understand your role in a disaster recovery scenario in accordance with the department's business continuity plans.
• Undertake demonstrations and presentations and prepare reports as required.

What we're looking for

• Able to demonstrate a high level of expertise and knowledge in their specific field or discipline.
• Able to demonstrate considerable practical hands-on experience in a specific technical role, with exposure to a range of the key Technical skills required within a specific team within the End User Computing department.
• Excellent at problem solving - design as well as trouble shooting.
• Able to isolate and resolve performance problems in complex systems.
• Able to recommend ways to support a departmental policy of Continuous Improvement looking to avoid and reduce incidents and problems.
• Experience of working in an organisation using ITIL Service Management framework. ITIL qualification would be advantage.

Essential knowledge:

• Application deployment and management technologies - App-V, SCCM, MSI, Citrix XenApp / XenDesktop
• Vulnerability management technologies - SCCM, WSUS, Shavlik, GPO

Desirable knowledge:

• Scripting & General Windows Server administration tools
• Microsoft Active Directory and associated technologies (GPO, DNS, WINS, DHCP etc)
• Windows operating systems (Windows 10, Server 2016)
• Citrix XenApp / XenDesktop 7+, Workspace Environment Manager, FSLogix, Studio, ControlUp
• Microsoft Azure/O365 technologies
• NetApp storage solutions
• Beyond Trust
• McAfee

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Cloud - Infrastructure Engineer

Are you enthusiastic, highly motivated and ready to join a dynamic and tech driven environment?

A multi-skilled and diverse Data Management organisation are seeking an additional Cloud Infrastructure Engineer to join their global team.

Are you…

• Someone interested in technology, but also aware of the need for appropriate processes and procedures
• Naturally attentive to detail, but also able to demonstrate a wide degree of creativity
• Able to multi-task, prioritize and meet deadlines
• Happy to work on your own initiative
• A confident communicator with exceptional interpersonal skills

What you will be responsible for

• The enhancement of the cloud infrastructure to improve performance, availability and security whilst controlling costs.
• The support, ongoing management, and development of the global IT infrastructure.
• Daily maintenance and support of production infrastructure and solutions

Technology must haves

• Cloud technologies and connectivity (particularly Azure) Infrastructure as a Service (IaaS)
• Active Directory, DNS, DHCP, Group Policy and user administration in an MS Windows environment

• Hardware virtualisation, particularly Microsoft Hyper-V and Microsoft Cluster and Microsoft Azure.

• Practical experience of setting up IT and Security policies, processes, standards and procedures in a global organisation
• Infrastructure monitoring and management systems (SCCM, SCOM, SCVMM)

Knowledge/familiarity of the following will be advantageous;

- Financial markets

- Palo Alto Firewall and Citrix NetScaler Load Balancer

- Microsoft Office 365 messaging, Team, and cloud security

Location - EC3V (Central London)

Click apply, it’s that easy.

Cloud - Infrastructure Engineer

Are you enthusiastic, highly motivated and ready to join a dynamic and tech driven environment?

A multi-skilled and diverse Data Management organisation are seeking an additional Cloud Infrastructure Engineer to join their global team.

Are you…

• Someone interested in technology, but also aware of the need for appropriate processes and procedures
• Naturally attentive to detail, but also able to demonstrate a wide degree of creativity
• Able to multi-task, prioritize and meet deadlines
• Happy to work on your own initiative
• A confident communicator with exceptional interpersonal skills

What you will be responsible for

• The enhancement of the cloud infrastructure to improve performance, availability and security whilst controlling costs.
• The support, ongoing management, and development of the global IT infrastructure.
• Daily maintenance and support of production infrastructure and solutions

Technology must haves

• Cloud technologies and connectivity (particularly Azure) Infrastructure as a Service (IaaS)
• Active Directory, DNS, DHCP, Group Policy and user administration in an MS Windows environment

• Hardware virtualisation, particularly Microsoft Hyper-V and Microsoft Cluster and Microsoft Azure.

• Practical experience of setting up IT and Security policies, processes, standards and procedures in a global organisation
• Infrastructure monitoring and management systems (SCCM, SCOM, SCVMM)

Knowledge/familiarity of the following will be advantageous;

- Financial markets

- Palo Alto Firewall and Citrix NetScaler Load Balancer

- Microsoft Office 365 messaging, Team, and cloud security

Location - EC3V (Central London)

Click apply, it’s that easy.

Due to continued growth, our Client is looking to employ a personable and experienced Senior Network Engineer to join their team.

A full, clean driving licence is needed to meet the requirements of this role as it will involve some work on site for clients.

As a Senior Network Engineer for this super IT solutions company, you'll have responsibility for setting up, developing and maintaining networks for their clients.

You will need to:

• design system configuration for the networking environment
• define, document and enforce system standards
• improve the resiliency of current environments
• maximise network performance by monitoring and troubleshooting any issues or outages, report on operational status
• schedule upgrades to ensure network optimisation
• undertake fault investigations using information from multiple sources
• configure routing and switching equipment, VOIP services and firewalls
• provide troubleshooting if issues occur

Essential Experience

• ISP Architecture (MPLS/SD-WAN)
• ISP Networking (to include BGP, Radius, LNS, etc)
• IP Networking including LAN/WAN/MAN

Desirable Experience

• High level experience in some or all of the following vendors is desirable: Citrix, Cisco, Watchguard, Fortinet, Huawei, Aruba (HP), Ubiquiti, MikroTic
• Also desirable is a strong working knowledge of: Veeam, IP Telephony, Windows Server, VMWare, Hyper-V, Exchange Server/Office 365

Expected Skills

The successful candidate will be able to demonstrate the following:

• recognise the importance of being customer focused in the business and the necessity to serve the needs of the end user.
• excellent communication skills, particularly the ability to communicate with customers who aren't technically minded.
• the organisational ability to take on a variety of tasks, prioritising your workload.
• analytical and problem-solving abilities
• team working skills to comfortably work on projects with the wider team as and when required.
• confidence working in a busy environment
• an excellent telephone manner, along with friendly customer service skills

£ Dependant on experience - please state your desired salary expectations upon application.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Due to continued growth, our Client is looking to employ a personable and experienced Senior Network Engineer to join their team.

A full, clean driving licence is needed to meet the requirements of this role as it will involve some work on site for clients.

As a Senior Network Engineer for this super IT solutions company, you'll have responsibility for setting up, developing and maintaining networks for their clients.

You will need to:

• design system configuration for the networking environment
• define, document and enforce system standards
• improve the resiliency of current environments
• maximise network performance by monitoring and troubleshooting any issues or outages, report on operational status
• schedule upgrades to ensure network optimisation
• undertake fault investigations using information from multiple sources
• configure routing and switching equipment, VOIP services and firewalls
• provide troubleshooting if issues occur

Essential Experience

• ISP Architecture (MPLS/SD-WAN)
• ISP Networking (to include BGP, Radius, LNS, etc)
• IP Networking including LAN/WAN/MAN

Desirable Experience

• High level experience in some or all of the following vendors is desirable: Citrix, Cisco, Watchguard, Fortinet, Huawei, Aruba (HP), Ubiquiti, MikroTic
• Also desirable is a strong working knowledge of: Veeam, IP Telephony, Windows Server, VMWare, Hyper-V, Exchange Server/Office 365

Expected Skills

The successful candidate will be able to demonstrate the following:

• recognise the importance of being customer focused in the business and the necessity to serve the needs of the end user.
• excellent communication skills, particularly the ability to communicate with customers who aren't technically minded.
• the organisational ability to take on a variety of tasks, prioritising your workload.
• analytical and problem-solving abilities
• team working skills to comfortably work on projects with the wider team as and when required.
• confidence working in a busy environment
• an excellent telephone manner, along with friendly customer service skills

£ Dependant on experience - please state your desired salary expectations upon application.

We endeavour to respond to all applications; however, due to the large volume this isn't always possible. If you haven't heard from us within seven days, please assume you have not been successful for this particular role. Thank you for your interest and please continue to look at our website for future opportunities.

Role: Contract Network Engineer

Length: 3 Months

Location: Havant

Rate: Negotiable

IR35 Determination: Inside

** Excellent opportunity to have some fun and work at the same time. If you are Network Specialist / Network Engineer with experience of Juniper Routers, Switches and Firewalls within an enterprise level environment (Service Provider, Hosting or Colocation) we want to talk to you! **

For our customers, our Network Operations Analysts are not just a pair of hands or the voice on the other end of the line. To our customers you are their support. In this high-impact role, you are primarily responsible for blending customer support and network operations. Be prepared to do work that truly matters - your decisions impact the future of not only our FastFiber Network, but the company as a whole. For this, you must be team focused, customer focused, and have razor-sharp attention to detail in your design and documentation. This goes without saying, but a keen understanding of scalability and resiliency is a skill you'll use on a daily basis as a member of this team. This position requires a willingness to dream big and measure yourself against the best. Not just technologically, but in all that you do. Be prepared for a career that doesn't feel like work, no matter how long and hard you are actually working.

What you'll do:

• Provide support to colocation and network customers
• Monitor network health and responds to event alarms
• Analyse network traffic patterns and respond to security issues
• Work with Cisco, Juniper and Brocade switches/routers, NetScreen and Juniper firewalls, and Brocade and Citrix load balancers on a daily basis
• Works closely with the network engineering team to troubleshoot and resolve advanced network issues
• Co-ordinates maintenance with customers, vendors and remote technicians
• Detect and Mitigate Distributed Denial of Service (DDoS) attacks against our network and clients
• Monitor and troubleshoot internal and customer servers and applications outages using all monitoring tools
• Configure new customer solutions including Routing, VLANs, MPLS, Load Balancing, VPNs and SD-WAN technologies

The ideal candidate will have:

• Demonstrable hands on network experience is desired
• Strong grasp of TCP/IP, routing, switching, cabling and internet protocols such as BGP, IS-IS, OSPF, etc.
• Advanced knowledge of either Cisco, Juniper or Brocade hardware and software
• Proven ability to work in a fast-paced environment
• Excellent analytical and problem-solving skills - you have a knack for figuring things out
• The ability to communicate clearly and effortlessly, both verbally and in writing
• Customer service skills that will dazzle our clients
• The ability to move quickly and pick things up at the speed of light - we're a fast-paced gang
• We like yoga, but we mean flexible in the sense that you adapt to changes quickly and with ease
• Drive - you know what you want and aren't afraid of working hard to get it
• Flexibility to work shifts under a rotation schedule that includes weekends and nights
• A team player with a great sense of humour

You'll make the A list if you have:

• Degree or diploma in network systems, or equivalent education and experience.
• Good knowledge of Linux/Unix, VMware and Windows environments.
• Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA/JNCIS) or equivalent
• Kick-ass firewall, VPN and/or load balancing skills
• Multilingual Skill, especially French (Not essential)

About Joining us:

We don't make the Internet work better by simply relying on our world-class data centres and a network that spans North America, Canada and the UK. Our people are what make the difference and are the game changers. Technology doesn't bring about change. We believe it's the people who bring the skills to make the technology work. They set us apart from the other companies out there, so we're deliberate about creating an environment where every person grows and thrives. Our values guide our decisions. Our leaders guide our people. Our people shape and sustain our culture. And, logically, our culture drives our success.

You may have worked in the following capacities:

Juniper Network Engineer, Hosting Network Engineer, Cisco Network, Network Technician, Network Analyst

Role: Contract Network Engineer

Length: 3 Months

Location: Havant

Rate: Negotiable

IR35 Determination: Inside

** Excellent opportunity to have some fun and work at the same time. If you are Network Specialist / Network Engineer with experience of Juniper Routers, Switches and Firewalls within an enterprise level environment (Service Provider, Hosting or Colocation) we want to talk to you! **

For our customers, our Network Operations Analysts are not just a pair of hands or the voice on the other end of the line. To our customers you are their support. In this high-impact role, you are primarily responsible for blending customer support and network operations. Be prepared to do work that truly matters - your decisions impact the future of not only our FastFiber Network, but the company as a whole. For this, you must be team focused, customer focused, and have razor-sharp attention to detail in your design and documentation. This goes without saying, but a keen understanding of scalability and resiliency is a skill you'll use on a daily basis as a member of this team. This position requires a willingness to dream big and measure yourself against the best. Not just technologically, but in all that you do. Be prepared for a career that doesn't feel like work, no matter how long and hard you are actually working.

What you'll do:

• Provide support to colocation and network customers
• Monitor network health and responds to event alarms
• Analyse network traffic patterns and respond to security issues
• Work with Cisco, Juniper and Brocade switches/routers, NetScreen and Juniper firewalls, and Brocade and Citrix load balancers on a daily basis
• Works closely with the network engineering team to troubleshoot and resolve advanced network issues
• Co-ordinates maintenance with customers, vendors and remote technicians
• Detect and Mitigate Distributed Denial of Service (DDoS) attacks against our network and clients
• Monitor and troubleshoot internal and customer servers and applications outages using all monitoring tools
• Configure new customer solutions including Routing, VLANs, MPLS, Load Balancing, VPNs and SD-WAN technologies

The ideal candidate will have:

• Demonstrable hands on network experience is desired
• Strong grasp of TCP/IP, routing, switching, cabling and internet protocols such as BGP, IS-IS, OSPF, etc.
• Advanced knowledge of either Cisco, Juniper or Brocade hardware and software
• Proven ability to work in a fast-paced environment
• Excellent analytical and problem-solving skills - you have a knack for figuring things out
• The ability to communicate clearly and effortlessly, both verbally and in writing
• Customer service skills that will dazzle our clients
• The ability to move quickly and pick things up at the speed of light - we're a fast-paced gang
• We like yoga, but we mean flexible in the sense that you adapt to changes quickly and with ease
• Drive - you know what you want and aren't afraid of working hard to get it
• Flexibility to work shifts under a rotation schedule that includes weekends and nights
• A team player with a great sense of humour

You'll make the A list if you have:

• Degree or diploma in network systems, or equivalent education and experience.
• Good knowledge of Linux/Unix, VMware and Windows environments.
• Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA/JNCIS) or equivalent
• Kick-ass firewall, VPN and/or load balancing skills
• Multilingual Skill, especially French (Not essential)

About Joining us:

We don't make the Internet work better by simply relying on our world-class data centres and a network that spans North America, Canada and the UK. Our people are what make the difference and are the game changers. Technology doesn't bring about change. We believe it's the people who bring the skills to make the technology work. They set us apart from the other companies out there, so we're deliberate about creating an environment where every person grows and thrives. Our values guide our decisions. Our leaders guide our people. Our people shape and sustain our culture. And, logically, our culture drives our success.

You may have worked in the following capacities:

Juniper Network Engineer, Hosting Network Engineer, Cisco Network, Network Technician, Network Analyst