Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
FIS a Global Leader in Financial Systems Software, with 55,000 employees worldwide are seeking an Operations Analyst to join our team in Oxfordshire (Abingdon). The Operations Analyst will join a successful team supporting market leading software with our high-profile financial services client, working in a global capacity.
The position will suit a technically minded, Support Analyst, with previous experience supporting live software systems. You will receive excellent exposure to the financial services software industry and mentoring within a strong team focused environment.
We will consider applications from both Junior Support Analysts looking to take that next step in their career and from more experienced professionals.
What you will be doing
The Operations Analyst takes responsibility for the support of the live software systems for one or more FIS clients.
The job involves owning and maintaining processes and data structures on live servers, researching and replicating software and hardware issues, implementing workarounds and driving issue resolution.
The tasks involve general Windows administration, database configuration, scripting and general problem-solving techniques.
The role will involve occasional travel.
Key Duties:
• Work with FIS Application Consultants to plan software releases from inception to deployment
• Deployment of software and batch processes to live servers
• Housekeeping and management of the Client’s environments hosted by FIS
• Research and replication of software and hardware issues
• Determine workarounds and issue resolution
• This will require a detailed analysis of the business user requirements and workflow processes
• Collection and analysis of stats and data relating to performance
What you bring:
• Experience of supporting live systems or other experience of working with and troubleshooting software in a business setting
• An interest in working with the financial services software industry
• Microsoft Windows (Advanced level)
• Microsoft Office, especially Excel and Word
• SQL Server
• We are seeking a technically minded individual
Added bonus if you have:
• Microsoft IIS
• Sybase/Oracle
• XML
• Web, VBA or Script Programming
• Active Directory
• Experience of network support and troubleshooting
• Experience of multi-server distributed systems
What we offer you
• Work in a genuinely global role within a global company; the candidate will be working with staff in the US, UK and Asia Pacific offices.
• You will have the opportunity to learn and improve business knowledge in Financial Credit and Market Risk management
• Learn and improve technical knowledge, including Windows, .NET, SQL and Delphi
• Develop transferrable technical skills, e.g. Windows Server Management, SQL Server
• Build a strong knowledge of correct procedures and protocols in relation to managing and supporting live server environments
• Build diplomacy and team-working skills working with a large variety of FIS teams from a variety of backgrounds