SQL Technical Support

Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365

support model

Interacting with operational specialists within the Managed Service Platform.

Responsible for delivering agreed Service Levels and internal KPI’s

Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities

Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc

Key Responsibilities and Accountabilities:

Supporting the operation of Databases

ensuring they are patched in line with support and security requirements

ensuring they are monitored and managed to meet required performance and capacity levels

ensuring they are resilient and available to underpin the business defined uptime SLAs

as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system

enrolling users and maintaining system security

ensuring compliance with database vendor license agreement

backup and recovery of database information

Develop existing and new services to meet business requirements

Propose and develop continuous improvement plans for existing services

Support the development of operational roadmaps for existing services

Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery

Plan and implement technical work packages for the development of new services and maintenance of existing services

Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management

Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews

Technical Expertise;

At least HNC in an IT related discipline or substantial relevant experience

ITIL v3 foundation (Desirable)

At least one of:

Oracle Database 12c Administrator Certified Professional

MCSA SQL Server 2012

Oracle MySQL 5.6 Database Administrator Certified Professional

Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment

Significant experience in the development, implementation and support of at least one of the following

Oracle

MS SQL

Open Source databases (MySQL, PostGres, MongoDB)

Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management

Experience working in Technical Support teams

Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc.

Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable)

Excellent company benefits

Salary range £38,000 - £44,000   (Total package C £50,000)

25 days holiday + Statutory Bank Holidays

8% Bonus / Medical

SQL Technical Support

Responsible for maintaining the availability and delivery of the Data Bases relating to the IT Infrastructure within the UK Managed Services Platform. Delivered as part of a 24/7/365

support model

Interacting with operational specialists within the Managed Service Platform.

Responsible for delivering agreed Service Levels and internal KPI’s

Providing Technical Support, developing Processes, Policies, Local Work Instructions and project delivery activities

Responsible for developing and discharging the Applications, Infrastructure and Spares Management related sub processes as well as participation within other processes such as Problem, Change, Incident, Release, Availability Management, etc

Key Responsibilities and Accountabilities:

Supporting the operation of Databases

ensuring they are patched in line with support and security requirements

ensuring they are monitored and managed to meet required performance and capacity levels

ensuring they are resilient and available to underpin the business defined uptime SLAs

as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system

enrolling users and maintaining system security

ensuring compliance with database vendor license agreement

backup and recovery of database information

Develop existing and new services to meet business requirements

Propose and develop continuous improvement plans for existing services

Support the development of operational roadmaps for existing services

Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery

Plan and implement technical work packages for the development of new services and maintenance of existing services

Support and implement the IT development and service management processes, as required, including Incident, Change, Release, Problem and Capacity and Availability Management

Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews

Technical Expertise;

At least HNC in an IT related discipline or substantial relevant experience

ITIL v3 foundation (Desirable)

At least one of:

Oracle Database 12c Administrator Certified Professional

MCSA SQL Server 2012

Oracle MySQL 5.6 Database Administrator Certified Professional

Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment

Significant experience in the development, implementation and support of at least one of the following

Oracle

MS SQL

Open Source databases (MySQL, PostGres, MongoDB)

Experience of: Unix/Linux, Windows Server, Enterprise Storage and Backup Technologies, VMWare virtualisation, Server hardware management

Experience working in Technical Support teams

Ability to identify improvements in Technical Support SLAs e.g. Incident Resolution, Availability Management, Operate and Maintenance etc.

Good understanding of OSS/BSS Applications such as BMC Remedy, HP Openview, Netcool, Comptel/Mediations Systems etc (Desirable)

Excellent company benefits

Salary range £38,000 - £44,000   (Total package C £50,000)

25 days holiday + Statutory Bank Holidays

8% Bonus / Medical

1ST LINE TECHNICAL SUPPORT

£18,000 - £22,000 DOE

NORTH SOMERSET

Are you passionate about IT and looking for your first opportunity to get involved in the tech? We are working with a fast-growing telecommunication focused business in North Somerset who are a committed IT service provider with a trusted reputation to the South West area.

With a speciality in various business areas, this is a great opportunity to join a small, collaborative team who will support you in the process of becoming an IT Support genius!

What will you do?

• Responsible for logging all issues onto internal helpdesk system
• Providing 1st line telephone, web and email support to customers
• Provide day-to-day general support in IT and telecommunications business
• Managing provisioning process
• Phone system support (3CX, Avaya, Cisco)

What must you have?

• Excellent communication skills
• Good ability to prioritise and work under pressure
• Excellent customer service skills
• Ability to adapt to needs of the business
• Good time management, working to SLA’s

Qualifications that are desired?

• 5 GCSE’s Grade C or above (must include English and maths)
• Windows
• Outlook
• Telecoms experience
• Networks (TCP/IP)
• Trouble shooting in IT environment

If you are keen to be a part of a team who are experts in telephony and data connectivity that can show you the ropes, then send us your CV now!

For further information please contact Alice on (phone number removed)

 

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.

1ST LINE TECHNICAL SUPPORT

£18,000 - £22,000 DOE

NORTH SOMERSET

Are you passionate about IT and looking for your first opportunity to get involved in the tech? We are working with a fast-growing telecommunication focused business in North Somerset who are a committed IT service provider with a trusted reputation to the South West area.

With a speciality in various business areas, this is a great opportunity to join a small, collaborative team who will support you in the process of becoming an IT Support genius!

What will you do?

• Responsible for logging all issues onto internal helpdesk system
• Providing 1st line telephone, web and email support to customers
• Provide day-to-day general support in IT and telecommunications business
• Managing provisioning process
• Phone system support (3CX, Avaya, Cisco)

What must you have?

• Excellent communication skills
• Good ability to prioritise and work under pressure
• Excellent customer service skills
• Ability to adapt to needs of the business
• Good time management, working to SLA’s

Qualifications that are desired?

• 5 GCSE’s Grade C or above (must include English and maths)
• Windows
• Outlook
• Telecoms experience
• Networks (TCP/IP)
• Trouble shooting in IT environment

If you are keen to be a part of a team who are experts in telephony and data connectivity that can show you the ropes, then send us your CV now!

For further information please contact Alice on (phone number removed)

 

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.

A new and exciting role for a Software Developer / Engineer is available for a fast-growing global tech company with offices based in Crewe. This is a great opportunity to find a role in a tech-based company who focus of innovative design for public use.

Skills:

*Python (pygame / pyopengl)
*Javascript (Node.js / Electron)
*WebGL / WebVR
*C++ (openFrameworks)
*Cloud Services
*OOP
*OpenGL
*Shaders
*Cinder / Processing / three.js
*Unity / Unreal
*Mobile

We are not expecting extensive knowledge of all the above skills but are looking for a range of these skills as well as a willingness to learn and develop personally and professionally.
We want an individual who is passionate about coding, who enjoys learning and is looking for a collaborative environment where individuals' ideas are taken into account.

The company are very quickly growing and now have offices globally, with the opportunity to travel to other offices to work with other teams. They are forward thinking and offer a great benefits package including a company mobile phone and laptop, a policy of flexibility with working hours including home working if desired and 20 days holiday plus bank holidays and a week off between Christmas and New Year.

If this sounds like your ideal role apply now with your CV or call Kaiya Shah on (phone number removed) to find out more details about this great opportunity!

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

A new and exciting role for a Software Developer / Engineer is available for a fast-growing global tech company with offices based in Crewe. This is a great opportunity to find a role in a tech-based company who focus of innovative design for public use.

Skills:

*Python (pygame / pyopengl)
*Javascript (Node.js / Electron)
*WebGL / WebVR
*C++ (openFrameworks)
*Cloud Services
*OOP
*OpenGL
*Shaders
*Cinder / Processing / three.js
*Unity / Unreal
*Mobile

We are not expecting extensive knowledge of all the above skills but are looking for a range of these skills as well as a willingness to learn and develop personally and professionally.
We want an individual who is passionate about coding, who enjoys learning and is looking for a collaborative environment where individuals' ideas are taken into account.

The company are very quickly growing and now have offices globally, with the opportunity to travel to other offices to work with other teams. They are forward thinking and offer a great benefits package including a company mobile phone and laptop, a policy of flexibility with working hours including home working if desired and 20 days holiday plus bank holidays and a week off between Christmas and New Year.

If this sounds like your ideal role apply now with your CV or call Kaiya Shah on (phone number removed) to find out more details about this great opportunity!

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT

Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Job Description


Working for the one of the UKs leading intranet solutions companies and a Microsoft gold partner you will be closely involved in the development of new automation features whilst also maintain the current platform and dealing with escalated support issues

This is the perfect role for someone with a development background looking to further their career in Azure DevOps

6 Months of hands on Azure DevOps is sufficient

Role & Responsibilities

• Working in a team to move manual processes to be fully automated
• Maintaining the current platform
• Troubleshooting issues that may arise
• Fixing critical issues that have been escalated to the team
• Dealing with potential outages

Skills & Qualifications needed

• Experience of the Azure cloud stack
• Experience writing Powershell scripts
• Continuous Integration, Continuous Deployment
• Agile methodologies
• .NET C#
• Top class written and verbal communication skills
• Additional knowledge of SQL would be ideal
• Javascript/Angular
• Understanding of deployment/release technologies

Benefits

• Fully paid for Azure certifications during work hours
• Work from home 2 day per week
• Flexible working hours
• Pension Scheme
• Bonus scheme
• Unrivalled progression

**MY CLIENT IS NOT OFFERING SPONSORSHIPS**

Job Description


Working for the one of the UKs leading intranet solutions companies and a Microsoft gold partner you will be closely involved in the development of new automation features whilst also maintain the current platform and dealing with escalated support issues

This is the perfect role for someone with a development background looking to further their career in Azure DevOps

6 Months of hands on Azure DevOps is sufficient

Role & Responsibilities

• Working in a team to move manual processes to be fully automated
• Maintaining the current platform
• Troubleshooting issues that may arise
• Fixing critical issues that have been escalated to the team
• Dealing with potential outages

Skills & Qualifications needed

• Experience of the Azure cloud stack
• Experience writing Powershell scripts
• Continuous Integration, Continuous Deployment
• Agile methodologies
• .NET C#
• Top class written and verbal communication skills
• Additional knowledge of SQL would be ideal
• Javascript/Angular
• Understanding of deployment/release technologies

Benefits

• Fully paid for Azure certifications during work hours
• Work from home 2 day per week
• Flexible working hours
• Pension Scheme
• Bonus scheme
• Unrivalled progression

**MY CLIENT IS NOT OFFERING SPONSORSHIPS**

Web Developer - Crewe - C# .Net OR JavaScript Frameworks (Angular/Vue/React)

We are currently seeking a Web Developer with either C# .Net or JavaScript framework (Angular, Vue, React…) experience. You will join a close-knit team working on a N-tier product. This is a well established, Umbraco certified Digital Agency who prides themselves on allowing their employees plenty of progression opportunities and benefits.

If you are a Web Developer looking for diverse range of responsibilities and projects, then look no further. You will be developing code based on SQL Server Database and C#, ASP.Net MVC. You will be working on the full lifecycle of both micro projects and long term assignments, operating in an Agile, TDD environment. This is a critical fast paced role that is sure to keep you challenged and enhance your skillset. If your passion is in Front End development and you have good experience using JS Frameworks then there is a possibility of a position to work as a senior within the Front End team also!

Skills:
* Either C# .NET, .NET Core, MVC, SQL,
or
* JavaScript, JQuery, other JS frameworks (Angular/Vue/React)

You must also be able to demonstrate commercial awareness, be confident, pleasant and have a positive attitude with the ability to drive things forward. You will have excellent communication skills - internally and externally and have good time management skills.

MVC or Umbraco experience is not necessary as you will be provided with training courses to bring you up to speed with all the latest technologies; this is a perfect opportunity for you to form a career in a company who invests in their staff.

Salary will be offered up to £55K along with an excellent benefits package which includes pension, generous holidays, flexi-time and overtime.

If you would like to hear more please apply with your CV or call James Manson on (phone number removed).

Web Developer - Crewe - C# .Net OR JavaScript Frameworks (Angular/Vue/React)

Web Developer - Crewe - C# .Net OR JavaScript Frameworks (Angular/Vue/React)

We are currently seeking a Web Developer with either C# .Net or JavaScript framework (Angular, Vue, React…) experience. You will join a close-knit team working on a N-tier product. This is a well established, Umbraco certified Digital Agency who prides themselves on allowing their employees plenty of progression opportunities and benefits.

If you are a Web Developer looking for diverse range of responsibilities and projects, then look no further. You will be developing code based on SQL Server Database and C#, ASP.Net MVC. You will be working on the full lifecycle of both micro projects and long term assignments, operating in an Agile, TDD environment. This is a critical fast paced role that is sure to keep you challenged and enhance your skillset. If your passion is in Front End development and you have good experience using JS Frameworks then there is a possibility of a position to work as a senior within the Front End team also!

Skills:
* Either C# .NET, .NET Core, MVC, SQL,
or
* JavaScript, JQuery, other JS frameworks (Angular/Vue/React)

You must also be able to demonstrate commercial awareness, be confident, pleasant and have a positive attitude with the ability to drive things forward. You will have excellent communication skills - internally and externally and have good time management skills.

MVC or Umbraco experience is not necessary as you will be provided with training courses to bring you up to speed with all the latest technologies; this is a perfect opportunity for you to form a career in a company who invests in their staff.

Salary will be offered up to £55K along with an excellent benefits package which includes pension, generous holidays, flexi-time and overtime.

If you would like to hear more please apply with your CV or call James Manson on (phone number removed).

Web Developer - Crewe - C# .Net OR JavaScript Frameworks (Angular/Vue/React)