2nd line Support - Office 365 / Mac / Citrix

Server / Exchange / Citrix

A leading Agency in Central Manchester is looking for an IT Support Engineer with a true passion for IT and Technology, excellent customer service and communication skills with the ability to deal with both technical and non-technical audiences.

This is an internal IT role, not a Managed Service Provider - its a hands-on IT Support role, where you will be the main Point of Contact for all on-site IT problems.

I am keen on speaking to candidate who can show:

** Experience with Windows Desktop / Laptops and some Apple Mac skills

** Active Directory and Citrix (desirable)

** Office 365 user support

** Exceptional customer service skills, and communication skills, both written and verbal

** Strong problem-solving skills, able to work both in a team and individually

Starting salary up to £30k depending on experience, get in touch for an IMMEDIATE interview.

This company are looking for someone with a positive 'can do' attitude who thrives on challenges. If you think you would be the right fit for this role then APPLY NOW for consideration and a chance at interviewing next week.

2nd line Support - Office 365 / Mac / Citrix

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

2nd line Support - Office 365 / Mac / Citrix

Server / Exchange / Citrix

A leading Agency in Central Manchester is looking for an IT Support Engineer with a true passion for IT and Technology, excellent customer service and communication skills with the ability to deal with both technical and non-technical audiences.

This is an internal IT role, not a Managed Service Provider - its a hands-on IT Support role, where you will be the main Point of Contact for all on-site IT problems.

I am keen on speaking to candidate who can show:

** Experience with Windows Desktop / Laptops and some Apple Mac skills

** Active Directory and Citrix (desirable)

** Office 365 user support

** Exceptional customer service skills, and communication skills, both written and verbal

** Strong problem-solving skills, able to work both in a team and individually

Starting salary up to £30k depending on experience, get in touch for an IMMEDIATE interview.

This company are looking for someone with a positive 'can do' attitude who thrives on challenges. If you think you would be the right fit for this role then APPLY NOW for consideration and a chance at interviewing next week.

2nd line Support - Office 365 / Mac / Citrix

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

Service Desk Engineer

Fantastic opportunity for an experienced Service Desk Engineer with 2 + years of experience with Citrix Xenapp, Active Directory, Microsoft Office etc.

To assist our Watford team in helping to grow the firm, the duties you will carry out are:

• Acting as the initial contact on all hardware and software support calls.
• Escalation of support calls and management of Helpdesk software.
• Configuration and installation of desktop and laptop computers.
• Responsibility for testing and deploying new hardware.
• On boarding of new users using Microsoft Active Directory and relevant applications.
• Manage the off boarding of users using checklists.
• Provide support for user and office relocations.
• Daily / weekly backup software management.
• Printer management and basic troubleshooting.
• Basic server management including Citrix Xenapp user support.
• Basic management of the telephone system.
• Occasional visits to other offices.

Ideally you will have the following skills:

• Good verbal and face-to-face communication.
• IT competent and be familiar with the Microsoft Windows desktop environment and applications (including Microsoft Outlook, Word and Excel).
• Previous IT Helpdesk experience would be an advantage but not essential.
• The ability to work on own initiative and be flexible.
• To be able to work efficiently and accurately.

The package will include:

• Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility.
• Annual Christmas Bonus equivalent to 1 week’s salary.
• Private Medical Insurance following completion of 3 months service (this is a taxable benefit).
• Death in Service scheme cover (4x salary).
• Group Income Protection Scheme (non-contributory) following completion of 3 months service.
• Annual Leave will be 23 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.

Service Desk Engineer

Fantastic opportunity for an experienced Service Desk Engineer with 2 + years of experience with Citrix Xenapp, Active Directory, Microsoft Office etc.

To assist our Watford team in helping to grow the firm, the duties you will carry out are:

• Acting as the initial contact on all hardware and software support calls.
• Escalation of support calls and management of Helpdesk software.
• Configuration and installation of desktop and laptop computers.
• Responsibility for testing and deploying new hardware.
• On boarding of new users using Microsoft Active Directory and relevant applications.
• Manage the off boarding of users using checklists.
• Provide support for user and office relocations.
• Daily / weekly backup software management.
• Printer management and basic troubleshooting.
• Basic server management including Citrix Xenapp user support.
• Basic management of the telephone system.
• Occasional visits to other offices.

Ideally you will have the following skills:

• Good verbal and face-to-face communication.
• IT competent and be familiar with the Microsoft Windows desktop environment and applications (including Microsoft Outlook, Word and Excel).
• Previous IT Helpdesk experience would be an advantage but not essential.
• The ability to work on own initiative and be flexible.
• To be able to work efficiently and accurately.

The package will include:

• Auto Enrolment Pension Scheme (Employer: 5%; Employee: 3%) subject to eligibility.
• Annual Christmas Bonus equivalent to 1 week’s salary.
• Private Medical Insurance following completion of 3 months service (this is a taxable benefit).
• Death in Service scheme cover (4x salary).
• Group Income Protection Scheme (non-contributory) following completion of 3 months service.
• Annual Leave will be 23 days per annum (pro rata). 3 days are normally taken at Christmas/New Year.