Your opportunity
The chance to shape how the Global Contact Centre access, and uses the data we gather in this data driven environment. The role sits within the Global Contact Centre within CoRe. Working as part of a team, you will be creating and documenting new reports for the Global Contact Centre.
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.
Your role
Using technologies such as Excel, QlikView, Crystal Reports, and Tableau, you will have the opportunity to create high quality bespoke solutions to meet the customer needs. As well as creating reports, there is the opportunity to add value for our customers by providing analysis on their data using the technologies with in the team. This role is as much about understanding the customers’ business and adding value through data, as it is to creating reporting solutions.
- Deliver excellent service in line with process requirements and ensure service level agreements are met.
- The creation and running of reports, and providing data analysis services
- Identify areas for analysis and carry out reviews with support of SME’s.
- Provide an employee focused experience through the timely and accurate completion of queries and activities.
- Record and maintain accurate activity information tracking through to timely closure.
- Escalate more complex queries to the Team Leader or specific cases to the appropriate Data Reporting and Analytics team or third party provider
- Take responsibility for keeping up to date on Deloitte policy and process developments.
- Maintain own continuing professional development to ensure advice given is appropriate and of a high quality.
- Ensure compliance with appropriate Data Protection legislation at all times.
- Contribute to wider projects and initiatives in the Shared Services Organisation as required.
- General administration
- Liaison with other teams within the Shared Services Organisation, and Internal Client Services as appropriate.
- Effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.
Location:
Milton Keynes
Work pattern:
This is a permanent contract opportunity.
Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.
Your professional experience
Required:
- Philosophy of continuous process improvement
- Ability to present data simply and effectively
- Enthusiastic and eager to learn new technologies.
- Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Must demonstrate a methodical, analytical and clear approach to problems with strong problem solving skills
- Ability to manage multiple tasks/projects, working under pressure at peak times, to meet deadlines and shows initiative in taking decisions
- Demonstrates integrity and a can do attitude.
- Excellent numerical/analytical skills
- Proven experience of Microsoft Excel and Visual Basic
- Proven experience of SQL scripting / Database principles
- Proven experience with reporting tools, software, and other applications such as Power BI, QlikView & Tableau
- Knowledge of Data Warehousing Techniques
Desirable
- Previous IT / Contact Centre reporting experience
- Previous analysis experience
- Experience with various technologies, HTML5, JavaScript, C#, ASP .NET
- Good knowledge of SAP Crystal Reports & Business Objects
Your service line: Deloitte Global
Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Deloitte Global professionals makes an impact that matters to the world of Deloitte. We share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
For a full job description please visit our online Deloitte Careers portal.
Requisition code: 176678