3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

3rd Line IT Support Analyst

Tamworth

£33,000 - £37,000

Mon-Fri: 9.00 - 17.30

Our client, an established IT support company in Tamworth, is looking for a 3rd Line Support Analyst to join their office based in Tamworth. To work as part of the project function, catering for R&D of new products/services, through to the effective delivery of audits, site surveys, implementation/installations and documentation for new or existing customers infrastructures.

Duties

• 40% /60% split in terms of your time. 60% of your time will be spent focused on BAU and escalations; guiding Associate Systems Specialists, Lead Helpdesk Analyst and Senior Helpdesk Analyst team members, enhancing your own technical and consulting skills through further training and exposure to projects, completing site audits, attending presales meetings and contributing to tender documentation. 40% of your time will be focused on project designs and installations.
• Ability to design/support the deployments of O365 and Azure Services
• To provide sales support for new or existing customer design/changes, catering for (but not limited to) Physical, Virtual Server and Cloud Infrastructure, Server Software, Storage Systems and Backup Infrastructure
• To configure, troubleshoot and install Microsoft Server (Physical and Virtual)
• To configure, troubleshoot and install VMware and Hyper V solutions
• Ability to deal with third party products and vendors such as Mimecast, Sophos and Peppermint.
• To liaise with 3rd party vendors to resolve performance and reliability issues, including root cause/permanent fix
• To lead small to medium scale infrastructure project work for new or existing contracts
• To create, manage and QA Statements of Work for mid-contract customer changes
• To provide on call support out of hours
• To provide scheduled out of hours change support as part of planned maintenance
• To adhere to policies and procedures that contribute to the maintenance of Data Protection and ITIL based standards/processes (Incident, Problem, Change, Asset and Release Management)
• You will also be required to carry out any other duties which may reasonably be required

Essential requirements

• Microsoft Server (physical and virtual implementation)
• MCSA and MCSE Certified
• VMWare and Hyper V installation and configuration
• Citrix Server (Fundamentals a minimum)
• Design, installation and configuration of disk and tape backup and replication technologies (LTO, DFRS, Cloud, DPM)
• Core knowledge of common Microsoft Server products (Exchange, SQL, SharePoint, CRM) at least one a speciality.
• O365 suite of products, specifically Exchange, Office and Skype.
• Azure, IaaS and Backend as a Service (BaaS)
• Monitoring & Management technologies (SCOM, PRTG, IPAM) + Remote Access Tools (RDP, KVM, Bomgar)
• Microsoft Operation Manager
• Strong skills in security technologies & practices
• Strong working practices for operating within a Data Centre/Server Room Environment
• Excellent hands on skills with voice technologies - ISDN, VOIP, SBC (Unified Comms)
• Ability to identify poorly installed systems infrastructure and design remedial action plans
• At least 7 years within an IT Services environment (worked with customer SLAs and standards such as ISO27001)
• Customer centric background
• Background exposure to designing solutions
• Background exposure to presales and demonstrations

Benefits

• Salary dependent upon experience and qualifications
• 23 days annual leave rising to 27
• Car Allowance or Company Car
• Company issue phone (windows phone) and laptop
• Training bonus dependent upon which accreditations you achieve
• OT payments where applicable
• Standby Allowance
• Employer based pension (after qualifying period)
• Death in Service benefit (after qualifying period)
• Free refreshment provisions
• Free car parking<li style="margin: 0px 0px 10.66px; color: black; line-height: normal; font-family: 'Cal

Software Test Engineer - Cambridge

A true Software Test Engineer / QA Engineer role in which you will getting into the actual code is a they are shifting their process focus to continuous deployment which puts a big emphasis on automated testing very early in the process

The QA Engineer must experience of both manual and automated testing, with ideally Rest API testing, black box testing and working in a DevOps environment, for a leading technology company based in Cambridge.

Experience with APIs and SQL would be good and somebody who has an interest in backend testing

Offering flexible working, such as a few days working from home, they are about to launch their product globally after being a huge success in the UK. You will also work with the latest testing technologies and it is very much a DevOps environment.

Experience required:

• Black box functional testing in an agile environment
• Ideally a mix manual functional testing and automated testing
• Understanding of the principles of RESTful APIs and be comfortable with the basics of both Windows and Linux Operating Systems
• You must be an excellent communicator as the role will involve engaging with all parts of the business, taking part in Scrum meetings and have a say on what ways to do the testing (there may be multiple approaches that you have to use from time to time)

The role will involve picking up tickets off the sprint board, working through, talking to developers about implementation and product owners to see if software meets requirements asking for.

4 in the team and they have two UI engineers. They want people interested in the back end with a technical background. Looking for general test engineers. While they wouldn't want to pigeonhole into backend or frontend, they want test engineers in all areas of the platform but with a focus on backend

ISEB certification would be great- means been on a course, show intent in testing and show what testing involves.

Someone who wants to get hands on and experience in testing API's - if you have that it means you understand how interfaces work. And use of SQL databases and be able to write queries would be a bonus. In testing they cover the whole lot, for example Do the testing, frontend testing and the middle logic area. Not a 100% automation test engineer as will be some manual testing, which is quite complex - deployment on linux environments etc

What will you be testing daily? Middle tier - involved in API's and databases. Nothing overly technical but some familiarity with coding. A mix of manual and automation testing, deployment and Rest API'. Need to be technical so Java or SQL, well a bit of familiarity and have a passion about Software Testing.

The manual testing is quite complex, including deployment on Linux environments etc. It is a fully Agile team, you will be working with the product owners and software engineers daily and become an integral part of the software team.

They have a couple of roles and will take on people with either with a couple of years of software testing experience, but have that drive to learn or fully-fledged Software tester who is still passionate about software testing but wants to work with the latest technologies and progress to more senior levels

My client is looking to pay a starting salary of £35,000 - £45,000 + Benefits, including flexible working (some home working) + new offices in Cambridge.

To apply press apply now or send your CV to matthew.leach @ circlerecruitment.com

You can also call me on or add me on LinkedIn

Keywords - QA Engineer - Automation - Java - API testing - Black box functional Testing - Cambridge

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Software Test Engineer - Cambridge

A true Software Test Engineer / QA Engineer role in which you will getting into the actual code is a they are shifting their process focus to continuous deployment which puts a big emphasis on automated testing very early in the process

The QA Engineer must experience of both manual and automated testing, with ideally Rest API testing, black box testing and working in a DevOps environment, for a leading technology company based in Cambridge.

Experience with APIs and SQL would be good and somebody who has an interest in backend testing

Offering flexible working, such as a few days working from home, they are about to launch their product globally after being a huge success in the UK. You will also work with the latest testing technologies and it is very much a DevOps environment.

Experience required:

• Black box functional testing in an agile environment
• Ideally a mix manual functional testing and automated testing
• Understanding of the principles of RESTful APIs and be comfortable with the basics of both Windows and Linux Operating Systems
• You must be an excellent communicator as the role will involve engaging with all parts of the business, taking part in Scrum meetings and have a say on what ways to do the testing (there may be multiple approaches that you have to use from time to time)

The role will involve picking up tickets off the sprint board, working through, talking to developers about implementation and product owners to see if software meets requirements asking for.

4 in the team and they have two UI engineers. They want people interested in the back end with a technical background. Looking for general test engineers. While they wouldn't want to pigeonhole into backend or frontend, they want test engineers in all areas of the platform but with a focus on backend

ISEB certification would be great- means been on a course, show intent in testing and show what testing involves.

Someone who wants to get hands on and experience in testing API's - if you have that it means you understand how interfaces work. And use of SQL databases and be able to write queries would be a bonus. In testing they cover the whole lot, for example Do the testing, frontend testing and the middle logic area. Not a 100% automation test engineer as will be some manual testing, which is quite complex - deployment on linux environments etc

What will you be testing daily? Middle tier - involved in API's and databases. Nothing overly technical but some familiarity with coding. A mix of manual and automation testing, deployment and Rest API'. Need to be technical so Java or SQL, well a bit of familiarity and have a passion about Software Testing.

The manual testing is quite complex, including deployment on Linux environments etc. It is a fully Agile team, you will be working with the product owners and software engineers daily and become an integral part of the software team.

They have a couple of roles and will take on people with either with a couple of years of software testing experience, but have that drive to learn or fully-fledged Software tester who is still passionate about software testing but wants to work with the latest technologies and progress to more senior levels

My client is looking to pay a starting salary of £35,000 - £45,000 + Benefits, including flexible working (some home working) + new offices in Cambridge.

To apply press apply now or send your CV to matthew.leach @ circlerecruitment.com

You can also call me on or add me on LinkedIn

Keywords - QA Engineer - Automation - Java - API testing - Black box functional Testing - Cambridge

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

We are looking for a System Support Analyst to join our growing Implementation and Support team. The successful candidate will be responsible for providing 1st, 2nd and some 3rd line technical support across our entire customer base.

Business Function:

RiskFactor Solutions are one of the leading global providers of analytical software to the commercial finance industry. We provide quality software and services to a high-profile international client base, including many major banks and commercial lenders. RiskFactor Solutions is a member of the Equiniti Group.

Core Duties/Responsibilities:

The successful candidate will be responsible for the following

• Provide technical support for the RiskFactor system for all existing customers, including; telephone support, email support, and (occasionally) site visits.
• Work within customers’ Service Level Agreements; satisfying predefined response times, resolution times, and escalation paths.
• Log and track all Support Cases using Microsoft Dynamics CRM.
• Create, test and deliver hotfixes and minor technical changes to customers, often working within customers’ own strictly defined change control processes.
• Basic technical consultancy and troubleshooting, including; data analysis, data integrity checking, and system performance analysis.
• Customise / configure the RiskFactor product to meet clients’ requirements.
• Carry out system, function and regression testing, using manual and automated test scripts.
• Identify and log defects via a defect tracking system (Microsoft Team Foundation Server).
• Create detailed test plans, execute test scripts and document results.

Skills, Capabilities and Attributes:

The successful candidate will demonstrate the following experience skills and behaviours:

• Recent experience using Microsoft SQL Server (2008 and later), and Transact-SQL (T-SQL). The successful candidate will proficient in T-SQL, with demonstrable ability to write complex queries using joins, aggregate functions, etc.
• Experience in managing and configuring Windows Server (2003 and later).
• Good analytical and problem solving skills. A logical, methodical approach to problem solving is essential.
• Exposure to Microsoft IIS, version 7, and above.
• Experience of supporting software within a Windows networked environment, including Active Directory, Group Policy and relevant security and encryption technologies such as SSL / TLS
• Excellent communication skills, both written and verbal, with a confident, professional attitude.
• Proven ability to meet deadlines and work within defined SLAs.
• Experience of supporting production systems, complying with structured change-control procedures, and handling customer-sensitive (financial) data.
• Prepared to travel both in the UK and occasionally abroad.
• Must be able to work proactively as part of a small team.

Due to office location it is essential you have your own transport.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit and Sanctions checks

We are looking for a System Support Analyst to join our growing Implementation and Support team. The successful candidate will be responsible for providing 1st, 2nd and some 3rd line technical support across our entire customer base.

Business Function:

RiskFactor Solutions are one of the leading global providers of analytical software to the commercial finance industry. We provide quality software and services to a high-profile international client base, including many major banks and commercial lenders. RiskFactor Solutions is a member of the Equiniti Group.

Core Duties/Responsibilities:

The successful candidate will be responsible for the following

• Provide technical support for the RiskFactor system for all existing customers, including; telephone support, email support, and (occasionally) site visits.
• Work within customers’ Service Level Agreements; satisfying predefined response times, resolution times, and escalation paths.
• Log and track all Support Cases using Microsoft Dynamics CRM.
• Create, test and deliver hotfixes and minor technical changes to customers, often working within customers’ own strictly defined change control processes.
• Basic technical consultancy and troubleshooting, including; data analysis, data integrity checking, and system performance analysis.
• Customise / configure the RiskFactor product to meet clients’ requirements.
• Carry out system, function and regression testing, using manual and automated test scripts.
• Identify and log defects via a defect tracking system (Microsoft Team Foundation Server).
• Create detailed test plans, execute test scripts and document results.

Skills, Capabilities and Attributes:

The successful candidate will demonstrate the following experience skills and behaviours:

• Recent experience using Microsoft SQL Server (2008 and later), and Transact-SQL (T-SQL). The successful candidate will proficient in T-SQL, with demonstrable ability to write complex queries using joins, aggregate functions, etc.
• Experience in managing and configuring Windows Server (2003 and later).
• Good analytical and problem solving skills. A logical, methodical approach to problem solving is essential.
• Exposure to Microsoft IIS, version 7, and above.
• Experience of supporting software within a Windows networked environment, including Active Directory, Group Policy and relevant security and encryption technologies such as SSL / TLS
• Excellent communication skills, both written and verbal, with a confident, professional attitude.
• Proven ability to meet deadlines and work within defined SLAs.
• Experience of supporting production systems, complying with structured change-control procedures, and handling customer-sensitive (financial) data.
• Prepared to travel both in the UK and occasionally abroad.
• Must be able to work proactively as part of a small team.

Due to office location it is essential you have your own transport.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit and Sanctions checks

Web Developer - Cambridge - 35k DOE

An exciting opportunity for a Web Developer has arisen in Cambridge.

You will be working for a Digital Agency. This client have been at the top of their game since 2005 and are continually dominating the market for design. This role will see you working on a range of projects for internationally recognised clients such as Pepsi, Ford, GM, Nike etc. Alongside a generous salary, great training will be provided.

Necessary Skills:

- Experience in Web Development

- Commercial Exp with JavaScript, Angular/VueJS

- Strong Understanding of HTML, CSS3, SQL

- Willingness to learn, develop and improve

- Great communication skills, ability to work under tight deadlines

If the above sounds like you, please get in touch immediately. This is a rare opportunity that will prove a considerable milestone in your career.

Web Developer - Cambridge - 35k DOE

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

Web Developer - Cambridge - 35k DOE

An exciting opportunity for a Web Developer has arisen in Cambridge.

You will be working for a Digital Agency. This client have been at the top of their game since 2005 and are continually dominating the market for design. This role will see you working on a range of projects for internationally recognised clients such as Pepsi, Ford, GM, Nike etc. Alongside a generous salary, great training will be provided.

Necessary Skills:

- Experience in Web Development

- Commercial Exp with JavaScript, Angular/VueJS

- Strong Understanding of HTML, CSS3, SQL

- Willingness to learn, develop and improve

- Great communication skills, ability to work under tight deadlines

If the above sounds like you, please get in touch immediately. This is a rare opportunity that will prove a considerable milestone in your career.

Web Developer - Cambridge - 35k DOE

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.