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2nd Line Support Engineer
  • Farnborough
  • £22,000 - £30,000/annum
    • Permanent
  • 04 Mar 2020

AR14 - 2nd Line Support Engineer

Location: Farnborough

Salary: £22,000 - £30,000

Overview:

First Military Recruitment are currently seeking a 2nd Line Team Lead Support Engineer on behalf of one of our clients.

You will have responsibility for the day to day delivery of IT support and technical services to the company customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.

Duties and Responsibilities:

  • Respond to requests for technical assistance via phone and electronically and resolve.
  • Diagnose hardware and software issues in a timely, concise and informative manner.
  • Hardware fault analysis and repair when required.
  • Attend customer sites and provide IT support as directed by the customer.
  • Travel between various company office locations as required.
  • Proactively advise clients on potential improvements to their infrastructure.
  • Where required go through client change process in order to perform tasks.
  • Completion of project documentation, PID, test report.
  • Accurate, informative, reporting & communication with other departments.
  • Completion of service tickets in a timely, concise and informative manner.
  • Follow/Maintain ITIL Process as required.
  • Identify and escalate situations requiring urgent attention.
  • Liaise with customer services to track job progress and completion.
  • Take ownership of customer problems.
  • Document Service Desk Processes, Triage/UAT Scripts and as required.

Skills and Qualifications:

  • At least two years’ experience in a 1st line helpdesk and above or a similar role.
  • Experience supporting Windows Server 2012 R2 and up.
  • Experience in supporting Azure, Office 365 and other cloud-based solutions.
  • Experience supporting virtualization software such as VMware.
  • Experience dealing with networking devices such as firewalls and switches.
  • Experience with PBX systems such as 3cx.
  • Experience in Backup solutions, such as Veeam.
  • Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate.
  • Full driving licence and the ability to be able to work on customer sites as appropriate with minimal supervision.
  • Experience in Citrix, VMware Cloud, Microsoft Intune and SharePoint would be advantageous.
  • Experience supporting Dell Hardware is desirable.
  • Industry Standard qualifications would be an advantage.
  • Security Cleared or ability to gain Security Clearance

Location: Farnborough

Salary: £22,000 - £30,000

2nd Line Support Engineer
  • Farnborough
  • £22,000 - £30,000/annum
    • Permanent
  • 04 Mar 2020

AR14 - 2nd Line Support Engineer

Location: Farnborough

Salary: £22,000 - £30,000

Overview:

First Military Recruitment are currently seeking a 2nd Line Team Lead Support Engineer on behalf of one of our clients.

You will have responsibility for the day to day delivery of IT support and technical services to the company customer base. Build and retain relationships with existing customers, whilst maintaining the skills and technical competence to meet the requirements of customers and the company.

Duties and Responsibilities:

  • Respond to requests for technical assistance via phone and electronically and resolve.
  • Diagnose hardware and software issues in a timely, concise and informative manner.
  • Hardware fault analysis and repair when required.
  • Attend customer sites and provide IT support as directed by the customer.
  • Travel between various company office locations as required.
  • Proactively advise clients on potential improvements to their infrastructure.
  • Where required go through client change process in order to perform tasks.
  • Completion of project documentation, PID, test report.
  • Accurate, informative, reporting & communication with other departments.
  • Completion of service tickets in a timely, concise and informative manner.
  • Follow/Maintain ITIL Process as required.
  • Identify and escalate situations requiring urgent attention.
  • Liaise with customer services to track job progress and completion.
  • Take ownership of customer problems.
  • Document Service Desk Processes, Triage/UAT Scripts and as required.

Skills and Qualifications:

  • At least two years’ experience in a 1st line helpdesk and above or a similar role.
  • Experience supporting Windows Server 2012 R2 and up.
  • Experience in supporting Azure, Office 365 and other cloud-based solutions.
  • Experience supporting virtualization software such as VMware.
  • Experience dealing with networking devices such as firewalls and switches.
  • Experience with PBX systems such as 3cx.
  • Experience in Backup solutions, such as Veeam.
  • Experience of working within an ITIL framework, ideally with an ITIL Foundation certificate.
  • Full driving licence and the ability to be able to work on customer sites as appropriate with minimal supervision.
  • Experience in Citrix, VMware Cloud, Microsoft Intune and SharePoint would be advantageous.
  • Experience supporting Dell Hardware is desirable.
  • Industry Standard qualifications would be an advantage.
  • Security Cleared or ability to gain Security Clearance

Location: Farnborough

Salary: £22,000 - £30,000

Network Infrastructure Engineer
  • Tonbridge, United Kingdom
  • £35000 - £45000 per annum
    • Permanent
  • 04 Mar 2020
Network Infrastructure Engineer – Tonbridge - £35,000 - £45,000

This is an opportunity to work in a well-established company based in Tonbridge that has been delivering software products and solutions to their clients for the past couple of decades.

They are on the lookout an experienced technical support engineer (Network Engineer) to join the business as soon as possible.
My client are offering a great working atmosphere in a challenging and supportive environment.
Required Skills
 
  • Assist in maintaining all network resources including servers, server O/S, database(s) and storage (SAN/NAS/On-premise Cloud Storage – including capacity planning, growth projections, and scalability requirements).
  • Knowledge of the following services including, DNS, DHCP, TCP/IP, VLAN, WINS, Active Directory client services. General understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
  • Design and architecture of datacentre technologies including data centre switches, firewall, proxy servers, web filters, load balancers, storage and virtualization from various vendors.
  • Layer 2/3 technologies and routing protocol experience
  • Supporting the design setup and maintenance of all Citrix Environments
  • Experience of supporting Citrix XenApp 6.x/7.x environments - Including build, deployment and migration
  • Extensive experience as Citrix systems administrator providing operational support and maintenance for Citrix NetScaler, XenDesktop, XenApp, and Citrix App-Layering technologies.
  • Configure, install, and maintain host servers in a virtual (Hyper-V) environment.
  • Provision virtual servers and virtual desktops per specifications.
  • Administration of a virtual IT infrastructure - Specializing in Hyper-V
  • MS SQL and Oracle DB experience – Installation, configurations and maintenance
  • Experience installing and maintaining all Windows OS Desktop and Server
  • Experience installing and maintaining Mac OSX
What to do next -

My client are wanting to interview potential candidates next week, so please get in contact with myself as soon as possible. Please contact me on the below details - 

0117 300 64 20
Network Infrastructure Engineer – Tonbridge - £35,000 - £45,000

Network Infrastructure Engineer
  • Tonbridge, United Kingdom
  • £35000 - £45000 per annum
    • Permanent
  • 04 Mar 2020
Network Infrastructure Engineer – Tonbridge - £35,000 - £45,000

This is an opportunity to work in a well-established company based in Tonbridge that has been delivering software products and solutions to their clients for the past couple of decades.

They are on the lookout an experienced technical support engineer (Network Engineer) to join the business as soon as possible.
My client are offering a great working atmosphere in a challenging and supportive environment.
Required Skills
 
  • Assist in maintaining all network resources including servers, server O/S, database(s) and storage (SAN/NAS/On-premise Cloud Storage – including capacity planning, growth projections, and scalability requirements).
  • Knowledge of the following services including, DNS, DHCP, TCP/IP, VLAN, WINS, Active Directory client services. General understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)
  • Design and architecture of datacentre technologies including data centre switches, firewall, proxy servers, web filters, load balancers, storage and virtualization from various vendors.
  • Layer 2/3 technologies and routing protocol experience
  • Supporting the design setup and maintenance of all Citrix Environments
  • Experience of supporting Citrix XenApp 6.x/7.x environments - Including build, deployment and migration
  • Extensive experience as Citrix systems administrator providing operational support and maintenance for Citrix NetScaler, XenDesktop, XenApp, and Citrix App-Layering technologies.
  • Configure, install, and maintain host servers in a virtual (Hyper-V) environment.
  • Provision virtual servers and virtual desktops per specifications.
  • Administration of a virtual IT infrastructure - Specializing in Hyper-V
  • MS SQL and Oracle DB experience – Installation, configurations and maintenance
  • Experience installing and maintaining all Windows OS Desktop and Server
  • Experience installing and maintaining Mac OSX
What to do next -

My client are wanting to interview potential candidates next week, so please get in contact with myself as soon as possible. Please contact me on the below details - 

0117 300 64 20
Network Infrastructure Engineer – Tonbridge - £35,000 - £45,000

2nd Line Support Consultant / Application Discoverer
  • Northampton
  • Salary not specified
    • Contract
  • 04 Mar 2020

2nd Line Support Consultant / Discoverer

£140-£170 a Day

Northampton

Skills:- Desktop Support, XP, Windows7, Exchange, Active Directory, SBS, Server 2003/2008, IIS, TCP/IP, DNS, LAN/WAN, SCCM, SCOM, WDS, Citrix, VMware, Cisco, Outlook, Support, Systems administration, Engineer, 1st line support, 2nd line Support, MCDST, MCITP, MCSE Citrix, CCNA, Application Discoverer,

We are looking for a 2nd Line Support Engineer / Desktop Support Consultant / Application Discoverer to join a fast paced Microsoft Consultancy working on site in Northampton . As a Microsoft expert in 2nd line support / Desktop issues you'll ideally be MCSE or MCSA or MCITS or MCDST certified with excellent skills in supporting Windows XP Vista and windows 10, coupled Exchange, Active Directory skills ideally from a busy support desk environment. As a Discoverer you'll be Gathering and verifying application requirements and documenting the application configuration process prior to application packaging. You'll have experience of Supporting Windows Server 2003 / 2008, Ideally any experience of WDS - Windows Deployment Services would be a big benefit. This is a fantastic opportunity to join a leading Microsoft Consultancy working alongside the Application Packaging consultants, Deploying enterprise windows applications / desktop deployments. if you are a 2nd line Support engineer looking to join a Consultancy with excellent progression and you possess excellent client facing skills - apply now with a word CV.

Windows 7 to Windows 10 migration project.

Duties include, but not limited to:

- Gathering and verifying application requirements and documenting the application configuration process prior to application packaging.

- Carrying out appropriate installation testing and resolving any application issues or investigating alternative remediation solutions as part of the Discovery Process.

- Application Portfolio includes Packaged Applications/Web Apps/Manual Installs.

- Daily communication with all levels of the business; requesting source media and obtaining Application sign off forms.

2nd Line Support Consultant / Discoverer

Skills:- Desktop Support, XP, Windows7, Exchange, Active Directory, SBS, Server 2003/2008, IIS, TCP/IP, DNS, LAN/WAN, SCCM, SCOM, WDS, Citrix, VMware, Cisco, Outlook, Support, Systems administration, Engineer, 1st line support, 2nd line Support, MCDST, MCITP, MCSE Citrix, CCNA, Application Discoverer,

We are looking for a 2nd Line Support Engineer / Desktop Support Consultant / Application Discoverer to join a fast paced Microsoft Consultancy working on site in Northampton . As a Microsoft expert in 2nd line support / Desktop issues you'll ideally be MCSE or MCSA or MCITS or MCDST certified with excellent skills in supporting Windows XP Vista and windows 10, coupled Exchange, Active Directory skills ideally from a busy support desk environment. As a Discoverer you'll be Gathering and verifying application requirements and documenting the application configuration process prior to application packaging. You'll have experience of Supporting Windows Server 2003 / 2008, Ideally any experience of WDS - Windows Deployment Services would be a big benefit. This is a fantastic opportunity to join a leading Microsoft Consultancy working alongside the Application Packaging consultants, Deploying enterprise windows applications / desktop deployments. if you are a 2nd line Support engineer looking to join a Consultancy with excellent progression and you possess excellent client facing skills - apply now with a word CV.

Windows 7 to Windows 10 migration project.

Duties include, but not limited to:

- Gathering and verifying application requirements and documenting the application configuration process prior to application packaging.

- Carrying out appropriate installation testing and resolving any application issues or investigating alternative remediation solutions as part of the Discovery Process.

- Application Portfolio includes Packaged Applications/Web Apps/Manual Installs.

- Daily communication with all levels of the business; requesting source media and obtaining Application sign off forms.

2nd Line Support Consultant / Application Discoverer
  • Northampton
  • Salary not specified
    • Contract
  • 04 Mar 2020

2nd Line Support Consultant / Discoverer

£140-£170 a Day

Northampton

Skills:- Desktop Support, XP, Windows7, Exchange, Active Directory, SBS, Server 2003/2008, IIS, TCP/IP, DNS, LAN/WAN, SCCM, SCOM, WDS, Citrix, VMware, Cisco, Outlook, Support, Systems administration, Engineer, 1st line support, 2nd line Support, MCDST, MCITP, MCSE Citrix, CCNA, Application Discoverer,

We are looking for a 2nd Line Support Engineer / Desktop Support Consultant / Application Discoverer to join a fast paced Microsoft Consultancy working on site in Northampton . As a Microsoft expert in 2nd line support / Desktop issues you'll ideally be MCSE or MCSA or MCITS or MCDST certified with excellent skills in supporting Windows XP Vista and windows 10, coupled Exchange, Active Directory skills ideally from a busy support desk environment. As a Discoverer you'll be Gathering and verifying application requirements and documenting the application configuration process prior to application packaging. You'll have experience of Supporting Windows Server 2003 / 2008, Ideally any experience of WDS - Windows Deployment Services would be a big benefit. This is a fantastic opportunity to join a leading Microsoft Consultancy working alongside the Application Packaging consultants, Deploying enterprise windows applications / desktop deployments. if you are a 2nd line Support engineer looking to join a Consultancy with excellent progression and you possess excellent client facing skills - apply now with a word CV.

Windows 7 to Windows 10 migration project.

Duties include, but not limited to:

- Gathering and verifying application requirements and documenting the application configuration process prior to application packaging.

- Carrying out appropriate installation testing and resolving any application issues or investigating alternative remediation solutions as part of the Discovery Process.

- Application Portfolio includes Packaged Applications/Web Apps/Manual Installs.

- Daily communication with all levels of the business; requesting source media and obtaining Application sign off forms.

2nd Line Support Consultant / Discoverer

Skills:- Desktop Support, XP, Windows7, Exchange, Active Directory, SBS, Server 2003/2008, IIS, TCP/IP, DNS, LAN/WAN, SCCM, SCOM, WDS, Citrix, VMware, Cisco, Outlook, Support, Systems administration, Engineer, 1st line support, 2nd line Support, MCDST, MCITP, MCSE Citrix, CCNA, Application Discoverer,

We are looking for a 2nd Line Support Engineer / Desktop Support Consultant / Application Discoverer to join a fast paced Microsoft Consultancy working on site in Northampton . As a Microsoft expert in 2nd line support / Desktop issues you'll ideally be MCSE or MCSA or MCITS or MCDST certified with excellent skills in supporting Windows XP Vista and windows 10, coupled Exchange, Active Directory skills ideally from a busy support desk environment. As a Discoverer you'll be Gathering and verifying application requirements and documenting the application configuration process prior to application packaging. You'll have experience of Supporting Windows Server 2003 / 2008, Ideally any experience of WDS - Windows Deployment Services would be a big benefit. This is a fantastic opportunity to join a leading Microsoft Consultancy working alongside the Application Packaging consultants, Deploying enterprise windows applications / desktop deployments. if you are a 2nd line Support engineer looking to join a Consultancy with excellent progression and you possess excellent client facing skills - apply now with a word CV.

Windows 7 to Windows 10 migration project.

Duties include, but not limited to:

- Gathering and verifying application requirements and documenting the application configuration process prior to application packaging.

- Carrying out appropriate installation testing and resolving any application issues or investigating alternative remediation solutions as part of the Discovery Process.

- Application Portfolio includes Packaged Applications/Web Apps/Manual Installs.

- Daily communication with all levels of the business; requesting source media and obtaining Application sign off forms.

Technical Support Analyst - City, London
  • City Of London
  • £20,000 - £35,000 per annum
    • Permanent
  • 04 Mar 2020
Technical Support Analyst / 1st Line Support - City, London

Up to £35k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for a Technical Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

Understanding of ITIL framework
1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014

Technical Support Analyst - City, London
  • City Of London
  • £20,000 - £35,000 per annum
    • Permanent
  • 04 Mar 2020
Technical Support Analyst / 1st Line Support - City, London

Up to £35k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for a Technical Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

Understanding of ITIL framework
1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014

Infrastructure Analyst
  • Yaxley
  • £23,000 - £25,000 per annum
    • Permanent
  • 04 Mar 2020

Our clienthas an exciting opportunity for an Infrastructure Analyst to join the team based in Yaxley. You will join them on a full time, permanent basis in return for a competitive salary of £23,000 to £25,000 per annum, depending on experience.

Our client is a privately-owned business which is customer and category focused. As one of the largest expert growers of high-quality fresh vegetables in Europe, they are industry leading in sustainable and responsible agronomy, growing, and lean supply chain management.

Key Responsibilities as our client’s Infrastructure Analyst:

- Provide first, second and third line support on all agreed business systems

- Act as second- and third-line escalation point for IT colleagues

- Take responsibility for systems as required, ensure implementation, support and training completed to the expected standards

- Responsible for maintaining and supporting best in class ERP systems enabling real-time information capture and decision making

- Proactively monitor and manage systems using the tools available

- Ensure all required documentation completed to the required standards, and required system monitoring is performed

- Support the automated system deployment for desktops, servers and the Citrix environment

- Provide Out of Hours support for the business, in line with the rest of the Group IT Department

What they’re looking for in their Infrastructure Analyst:

- 3 years working in IT Or Educated to A-Level (IT Related) or equivalent and 2 years working in IT Or educated to degree level (IT related) and 1 year working in IT.

- In depth knowledge of Microsoft Desktops, Experience of a virtualised server environment.

- Knowledge of Microsoft SQL Server and SQL reporting solutions/tools or other database technologies

- Knowledge of Microsoft SharePoint and Experience of Office 365

- Willingness to learn new skills and technologies

If you feel that you are the right candidate for the role as our client’s Infrastructure Analyst, then please click ‘apply’ now. They would love to hear from you!

The closing date for this Infrastructure Analyst is Tuesday 31st March 2020

Only those successful in being shortlisted for interview will be contacted.

Infrastructure Analyst
  • Yaxley
  • £23,000 - £25,000 per annum
    • Permanent
  • 04 Mar 2020

Our clienthas an exciting opportunity for an Infrastructure Analyst to join the team based in Yaxley. You will join them on a full time, permanent basis in return for a competitive salary of £23,000 to £25,000 per annum, depending on experience.

Our client is a privately-owned business which is customer and category focused. As one of the largest expert growers of high-quality fresh vegetables in Europe, they are industry leading in sustainable and responsible agronomy, growing, and lean supply chain management.

Key Responsibilities as our client’s Infrastructure Analyst:

- Provide first, second and third line support on all agreed business systems

- Act as second- and third-line escalation point for IT colleagues

- Take responsibility for systems as required, ensure implementation, support and training completed to the expected standards

- Responsible for maintaining and supporting best in class ERP systems enabling real-time information capture and decision making

- Proactively monitor and manage systems using the tools available

- Ensure all required documentation completed to the required standards, and required system monitoring is performed

- Support the automated system deployment for desktops, servers and the Citrix environment

- Provide Out of Hours support for the business, in line with the rest of the Group IT Department

What they’re looking for in their Infrastructure Analyst:

- 3 years working in IT Or Educated to A-Level (IT Related) or equivalent and 2 years working in IT Or educated to degree level (IT related) and 1 year working in IT.

- In depth knowledge of Microsoft Desktops, Experience of a virtualised server environment.

- Knowledge of Microsoft SQL Server and SQL reporting solutions/tools or other database technologies

- Knowledge of Microsoft SharePoint and Experience of Office 365

- Willingness to learn new skills and technologies

If you feel that you are the right candidate for the role as our client’s Infrastructure Analyst, then please click ‘apply’ now. They would love to hear from you!

The closing date for this Infrastructure Analyst is Tuesday 31st March 2020

Only those successful in being shortlisted for interview will be contacted.