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  • Newcastle Upon Tyne
  • £22,000 - £26,000 per annum, inc benefits
    • Permanent
  • 10 Mar 2020

2nd Line Support/ Weekly training

Salary: Up to £26,000

Location: North Sheilds

Benefits: Weekly Training, Flexible hours, Internal Progression, Social events.

Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security

This MSP is looking for a 2nd Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.

You will be the first point of contact for this company’s customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!

This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers – within a tight knit team your potential will stand out.

Duties and Responsibilities

  • Diagnose and FIX IT issues
  • Liaise direct with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service

Essential

  • Networking, Server configuration
  • Active Directory
  • Exchange Management
  • Microsoft products
  • Virtualisation.
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Maintain awareness of new and emerging technologies

Driving licence will be essential as you will be in office and on client site

With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn’t come around often!

Benefits include and are not limited to:

  • Weekly training to lead to qualifications
  • Annual Leave
  • Pension scheme
  • Monthly wellness initiatives
  • Flexible hours
  • Healthcare
  • Social events

This company are looking to interview asap. To find out more about the company and apply please send your CV to

  • Newcastle Upon Tyne
  • £22,000 - £26,000 per annum, inc benefits
    • Permanent
  • 10 Mar 2020

2nd Line Support/ Weekly training

Salary: Up to £26,000

Location: North Sheilds

Benefits: Weekly Training, Flexible hours, Internal Progression, Social events.

Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber Security

This MSP is looking for a 2nd Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.

You will be the first point of contact for this company’s customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!

This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers – within a tight knit team your potential will stand out.

Duties and Responsibilities

  • Diagnose and FIX IT issues
  • Liaise direct with customers regarding technical issues
  • Log work and fixes into a helpdesk system
  • Work to Service level agreements (SLA)
  • Incident management
  • Resolve Technical issues
  • Support customers and provide a great level of customer service

Essential

  • Networking, Server configuration
  • Active Directory
  • Exchange Management
  • Microsoft products
  • Virtualisation.
  • Good understanding of general server, storage and networking technologies
  • Good communication skills
  • Good documentation skills
  • Customer focussed
  • Maintain awareness of new and emerging technologies

Driving licence will be essential as you will be in office and on client site

With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn’t come around often!

Benefits include and are not limited to:

  • Weekly training to lead to qualifications
  • Annual Leave
  • Pension scheme
  • Monthly wellness initiatives
  • Flexible hours
  • Healthcare
  • Social events

This company are looking to interview asap. To find out more about the company and apply please send your CV to

  • Cardiff, Wales, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Developer, Business Applications, Internal Services, Cardiff
Your opportunity
You will work on a variety of projects and be presented with the challenge of determining at a detailed level how an array of applications will be integrated across both cloud and on-premise. Further, you will be hands-on in leading aspects of the integration development and reviewing the work of others to ensure it is well written, secure and robust.

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.
If you would like to hear more about our flexible working arrangements, please let us know

Your role
Your role will focus on helping our internal teams architect and develop solutions which meet business requirements to integrate several applications. You will work closely with multiple stakeholders, including Solution Architects, Business Analysts, Product Owners, Developers and Testers across the whole project lifecycle. You will provide technical direction to other team members and deliver high quality software.
Key responsibilities include:
  • Developing integration solutions that meet business requirements.
  • Liaising with Business Analysts to understand business requirements and with Solution Architects on function and technical designs.
  • Supporting the Delivery Lead / Project Manager with scoping and estimation of development efforts.
  • Working collaboratively with test teams during the Product test and UAT phases to FIX assigned bugs.
  • Coding, testing and debugging complex applications, enforcing coding standards and performing code reviews.
  • Ensuring quality of coded components by performing thorough unit testing.
  • Guiding and mentoring team members within an inclusive team culture where people are recognised for their contribution.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: Cardiff
Work pattern: This is a permanent, full time opportunity.

Your professional experience
Essential:

  • .NET (C#) and .NET framework application development experience
  • Understanding of methodologies such as Agile and Scrum
  • Strong understanding of design patterns and SOLID principles
  • Demonstrated experience of integrating multiple complex systems, using a wide range of tools and techniques including the use of an enterprise service bus and messaging
  • Experience working as a developer or an application architect through system development, migrations, updates or implementations
  • Ability to perform code and design reviews
  • Demonstrated understanding of code analysis, code conversation and automated testing tools
  • Experience working within software development or SaaS / cloud architecture groups
  • Working knowledge of DevOps/Application Lifecycle Management tools, particularly Visual Studio Team Services and JIRA, automation and methodologies used to deploy solutions within a Cloud platform and on-premises

Preferred:

  • AWS Certified Solutions Architect and/or Azure Certified
  • You have worked as part of an agile development team and have used Visual Studio Team Services to manage development from end-to-end
  • Experience with DevOps
  • Experience with database design
  • Demonstrated understanding of tool based modernization, including code analysis, code conversion and automated testing tools
  • Understanding of security best practices and automating these standards as part of the release process
  • MSc in Computer Science or similar

Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for: We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

WPFULL SLICSS BAITEC CFTECH LOCCAR BACADC

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 171450

  • Cardiff, Wales, United Kingdom
  • Competitive
    • Permanent
  • 10 Mar 2020
Developer, Business Applications, Internal Services, Cardiff
Your opportunity
You will work on a variety of projects and be presented with the challenge of determining at a detailed level how an array of applications will be integrated across both cloud and on-premise. Further, you will be hands-on in leading aspects of the integration development and reviewing the work of others to ensure it is well written, secure and robust.

We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome.
If you would like to hear more about our flexible working arrangements, please let us know

Your role
Your role will focus on helping our internal teams architect and develop solutions which meet business requirements to integrate several applications. You will work closely with multiple stakeholders, including Solution Architects, Business Analysts, Product Owners, Developers and Testers across the whole project lifecycle. You will provide technical direction to other team members and deliver high quality software.
Key responsibilities include:
  • Developing integration solutions that meet business requirements.
  • Liaising with Business Analysts to understand business requirements and with Solution Architects on function and technical designs.
  • Supporting the Delivery Lead / Project Manager with scoping and estimation of development efforts.
  • Working collaboratively with test teams during the Product test and UAT phases to FIX assigned bugs.
  • Coding, testing and debugging complex applications, enforcing coding standards and performing code reviews.
  • Ensuring quality of coded components by performing thorough unit testing.
  • Guiding and mentoring team members within an inclusive team culture where people are recognised for their contribution.

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: Cardiff
Work pattern: This is a permanent, full time opportunity.

Your professional experience
Essential:

  • .NET (C#) and .NET framework application development experience
  • Understanding of methodologies such as Agile and Scrum
  • Strong understanding of design patterns and SOLID principles
  • Demonstrated experience of integrating multiple complex systems, using a wide range of tools and techniques including the use of an enterprise service bus and messaging
  • Experience working as a developer or an application architect through system development, migrations, updates or implementations
  • Ability to perform code and design reviews
  • Demonstrated understanding of code analysis, code conversation and automated testing tools
  • Experience working within software development or SaaS / cloud architecture groups
  • Working knowledge of DevOps/Application Lifecycle Management tools, particularly Visual Studio Team Services and JIRA, automation and methodologies used to deploy solutions within a Cloud platform and on-premises

Preferred:

  • AWS Certified Solutions Architect and/or Azure Certified
  • You have worked as part of an agile development team and have used Visual Studio Team Services to manage development from end-to-end
  • Experience with DevOps
  • Experience with database design
  • Demonstrated understanding of tool based modernization, including code analysis, code conversion and automated testing tools
  • Understanding of security best practices and automating these standards as part of the release process
  • MSc in Computer Science or similar

Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?
Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe
The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Greece, Ireland, Italy, Malta, the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,500 partners and over 40,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte
Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work â€" and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for: We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

WPFULL SLICSS BAITEC CFTECH LOCCAR BACADC

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 1 New Street Square, London EC4A 3HQ, United Kingdom.
Deloitte LLP is the United Kingdom affiliate of Deloitte NSE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). DTTL and each of its member firms are legally separate and independent entities. DTTL and Deloitte NSE LLP do not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.

© 2020 Deloitte LLP. All rights reserved.

Requisition code: 171450

  • Manchester
  • £26,000 per annum
    • Permanent
  • 10 Mar 2020

Technical Support Specialist

Salford Quays

Permanent

£26,000

Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you'll be working in

From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service.

What you'll be doing

As a Technical Support Specialist you will provide second line customer focussed IT support to all users who have contacted the Service Centre ensuring that service levels are adhered to. You will maintaint a hight first-time FIX rate when resolving incidents and requests, as far as possible.

What's a typical day?

You would ensure that tickets are kept updated in a timely manner and to a good standard. You will undertake any ad hoc tasks as allocated by the Service Centre Team Leader including travelling to other sites and occasional weekend project work. In adition to this you will be involved in other activity such as service introduction and business continuity testing. You will actively participate in team and department meetings to drive continuous improvement and improve business satisfaction. Attending desk side locatins when problems cannot be resolved remotely will be part of the job as well.

Who we're looking for?

  • Strong communication skills. Written, face to face and over the phone
  • Good customer care skills and a proven record in customer facing roles
  • Strong knowledge of Microsoft software including Windows 7 and Microsoft Office 2007 and above
  • Strong knowledge of desktop/laptop hardware configurations
  • Strong knowledge of Active Directory, Citrix, Configuration Manager, VOIP telephony and networking
  • Good knowledge of Microsoft Server, Mobile Iron, mobile devices including Blackberry, Apple devices, Android and Windows Phone, NetApp Data Management,
  • ServiceNow would be advantages
  • Awareness of ITIL methodology
  • MCSA Desirable

Though we're looking for the above, if you feel you have the necessary experience, we'd still like to hear from you.

What's it like to work here?

As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester.

Benefits

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

If you'd like to learn more, please visit www.bupa.com

We're a world-leading healthcare group, running care homes, health centres, dental practices and hospitals. At Bupa, we believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier and happier lives, then look no further.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

  • Manchester
  • £26,000 per annum
    • Permanent
  • 10 Mar 2020

Technical Support Specialist

Salford Quays

Permanent

£26,000

Full Time

A bit about us

Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operations are dedicated to our purpose of helping people live longer, healthier, happier lives. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.

About the area you'll be working in

From Finance and IT, to Marketing and People (HR) our support functions are the backbone of our UK operations. We may not deal directly with our customers, but we play an absolutely vital role in making sure that our customer-facing teams get all the support they need to deliver the very best service.

What you'll be doing

As a Technical Support Specialist you will provide second line customer focussed IT support to all users who have contacted the Service Centre ensuring that service levels are adhered to. You will maintaint a hight first-time FIX rate when resolving incidents and requests, as far as possible.

What's a typical day?

You would ensure that tickets are kept updated in a timely manner and to a good standard. You will undertake any ad hoc tasks as allocated by the Service Centre Team Leader including travelling to other sites and occasional weekend project work. In adition to this you will be involved in other activity such as service introduction and business continuity testing. You will actively participate in team and department meetings to drive continuous improvement and improve business satisfaction. Attending desk side locatins when problems cannot be resolved remotely will be part of the job as well.

Who we're looking for?

  • Strong communication skills. Written, face to face and over the phone
  • Good customer care skills and a proven record in customer facing roles
  • Strong knowledge of Microsoft software including Windows 7 and Microsoft Office 2007 and above
  • Strong knowledge of desktop/laptop hardware configurations
  • Strong knowledge of Active Directory, Citrix, Configuration Manager, VOIP telephony and networking
  • Good knowledge of Microsoft Server, Mobile Iron, mobile devices including Blackberry, Apple devices, Android and Windows Phone, NetApp Data Management,
  • ServiceNow would be advantages
  • Awareness of ITIL methodology
  • MCSA Desirable

Though we're looking for the above, if you feel you have the necessary experience, we'd still like to hear from you.

What's it like to work here?

As you'll already know, we want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.

Our Salford Quays office is a brand-new purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it's easily accessible by tram from central Manchester.

Benefits

We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you'll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You'll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

We're an inclusive organisation that celebrates diversity and welcomes everyone - all talents and backgrounds. Bupa strives to make sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

If you'd like to learn more, please visit www.bupa.com

We're a world-leading healthcare group, running care homes, health centres, dental practices and hospitals. At Bupa, we believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier and happier lives, then look no further.

Whether you've found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn't where you've been. This is where you're going. This is what we have belief in.

  • Chorley
  • £20,000 - £25,000 per annum
    • Permanent
  • 10 Mar 2020

£20K-£25K + Company Bonus + Company Car.

Our client is an IT specialist in providing services and hardware to business and schools throughout Lancashire and the UK, they are based in Adlington, Chorley and accompanied by highly experienced technical and advisory staff to help them provide a range of services that ensures IT works for their clients.

The Position:

Due to double digit year on year growth, our client is currently looking for a talented IT Support Professional / IT Engineer / IT Technician looking to make a significant impact through their work. Primarily in an education environment but also within a growing SME/corporate market.

Working to build relationships, the ideal individual will be attending schools on a regular basis to provide on-site support along with pro-active maintenance, as well as providing remote support to the end users via an advanced RMM solution. The IT Engineer may be the 1st point of contact for those requiring support, so polite communication and efficient customer service is essential, whilst having a can-do attitude with a willingness to learn.

This role would suit someone that likes to be challenged and maintains a high customer service ethic, key to success in the role is attitude and professionalism alongside technical knowledge to complete duties at hand.

The main duties of the role will include, but not limited to:

• Log, handle, resolve and/or escalate service requests and incidents supporting users both in person and via remote technology(s).
• Working with Windows Server 2012, 2016/2019.
• Overall knowledge of Microsoft Windows environments.
• Understanding of Hyper-V virtualization and management.
• Understanding of basic networking and administration I.e. DNS, DHCP etc.
• Recognizing the importance of data protection, risks and redundancy.
• Experience with Office 365 platform and features such as -
o Exchange
o OneDrive
o SharePoint
• Excellent customer service via all communication channels such as email, instant messaging, telephone etc.
• Ability to communicate well internally and externally
• Keen to learn and have a forward-thinking attitude
• Proactive attitude rather than break FIX mentality
• Be able to work under pressure and working to meet objective deadlines

Applicant must hold a full UK driving license, company vehicle or van may be provided depending on circumstances. Salary negotiable depending on experience.

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

  • Chorley
  • £20,000 - £25,000 per annum
    • Permanent
  • 10 Mar 2020

£20K-£25K + Company Bonus + Company Car.

Our client is an IT specialist in providing services and hardware to business and schools throughout Lancashire and the UK, they are based in Adlington, Chorley and accompanied by highly experienced technical and advisory staff to help them provide a range of services that ensures IT works for their clients.

The Position:

Due to double digit year on year growth, our client is currently looking for a talented IT Support Professional / IT Engineer / IT Technician looking to make a significant impact through their work. Primarily in an education environment but also within a growing SME/corporate market.

Working to build relationships, the ideal individual will be attending schools on a regular basis to provide on-site support along with pro-active maintenance, as well as providing remote support to the end users via an advanced RMM solution. The IT Engineer may be the 1st point of contact for those requiring support, so polite communication and efficient customer service is essential, whilst having a can-do attitude with a willingness to learn.

This role would suit someone that likes to be challenged and maintains a high customer service ethic, key to success in the role is attitude and professionalism alongside technical knowledge to complete duties at hand.

The main duties of the role will include, but not limited to:

• Log, handle, resolve and/or escalate service requests and incidents supporting users both in person and via remote technology(s).
• Working with Windows Server 2012, 2016/2019.
• Overall knowledge of Microsoft Windows environments.
• Understanding of Hyper-V virtualization and management.
• Understanding of basic networking and administration I.e. DNS, DHCP etc.
• Recognizing the importance of data protection, risks and redundancy.
• Experience with Office 365 platform and features such as -
o Exchange
o OneDrive
o SharePoint
• Excellent customer service via all communication channels such as email, instant messaging, telephone etc.
• Ability to communicate well internally and externally
• Keen to learn and have a forward-thinking attitude
• Proactive attitude rather than break FIX mentality
• Be able to work under pressure and working to meet objective deadlines

Applicant must hold a full UK driving license, company vehicle or van may be provided depending on circumstances. Salary negotiable depending on experience.

Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

  • Solihull
  • £28,000 - £30,000 per annum, inc benefits
    • Permanent
  • 10 Mar 2020
Senior Service Desk Analyst ITIL Jira

One of Birmingham's fastest growing tech companies have a key role that they are looking to fill asap. Due to a number of client wins they are looking for a Snr Service Desk person who will take full ownership of any clients day to day issues and problems

The role
You will be providing technical support to clients. You will work within the Operations team support for clients and will also work other teams across the company in supporting and delivering our Service Delivery Life Cycle to clients.

* Mentor analysts, conduct monthly and quarterly reviews
* Work on a variety of system and business-related problems, changes and maintenance, working in a close-knit team.
* Gathering data to identify and FIX a variety of system/business related problems.
* Producing documentation according to business requirements and storing information in accordance with company policy and standards.
* Ensuring testing is carried out to make sure that hardware and software changes are useable by clients.
* Analysing data regularly to establish trends and root causes.
* Identify the areas impacted by systems change.
* Provide 1st & 2nd line support to clients both internally and externally

The ideal person will

* Solid experience of working in a Service Operations / Software Support environment
* Strong time management and organisational skills
* Experience of working in an ITIL would be beneficial
* Experience of working with ticket management systems, such as Jira
* Experience of developing and working with SLAs in a diverse environment with multiple stakeholders
* Ability to analyse and simplify complex problems and to be able to communicate this to others at all levels
* Experience of documenting process and procedures under document management systems
* Experience of the full project lifecycle

You will also
* Be able to work within a team in a fast paced environment
* Demonstrates a willingness to take ownership and see things through to resolution.
* The ability to understand and draw conclusions from data and client feedback
* Make decisions and using judgement.
* Able to overcome obstacles
* Identify ways of improving service provided to clients, and reduce the demands on the Support Team
* Excellent Customer Service Skills
* Excellent Communication Skills
* Problem Solving Skills
* Gathering Information
* Team Working

In return you will be offered an excellent career working in a fast moving fun team

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.
  • Solihull
  • £28,000 - £30,000 per annum, inc benefits
    • Permanent
  • 10 Mar 2020
Senior Service Desk Analyst ITIL Jira

One of Birmingham's fastest growing tech companies have a key role that they are looking to fill asap. Due to a number of client wins they are looking for a Snr Service Desk person who will take full ownership of any clients day to day issues and problems

The role
You will be providing technical support to clients. You will work within the Operations team support for clients and will also work other teams across the company in supporting and delivering our Service Delivery Life Cycle to clients.

* Mentor analysts, conduct monthly and quarterly reviews
* Work on a variety of system and business-related problems, changes and maintenance, working in a close-knit team.
* Gathering data to identify and FIX a variety of system/business related problems.
* Producing documentation according to business requirements and storing information in accordance with company policy and standards.
* Ensuring testing is carried out to make sure that hardware and software changes are useable by clients.
* Analysing data regularly to establish trends and root causes.
* Identify the areas impacted by systems change.
* Provide 1st & 2nd line support to clients both internally and externally

The ideal person will

* Solid experience of working in a Service Operations / Software Support environment
* Strong time management and organisational skills
* Experience of working in an ITIL would be beneficial
* Experience of working with ticket management systems, such as Jira
* Experience of developing and working with SLAs in a diverse environment with multiple stakeholders
* Ability to analyse and simplify complex problems and to be able to communicate this to others at all levels
* Experience of documenting process and procedures under document management systems
* Experience of the full project lifecycle

You will also
* Be able to work within a team in a fast paced environment
* Demonstrates a willingness to take ownership and see things through to resolution.
* The ability to understand and draw conclusions from data and client feedback
* Make decisions and using judgement.
* Able to overcome obstacles
* Identify ways of improving service provided to clients, and reduce the demands on the Support Team
* Excellent Customer Service Skills
* Excellent Communication Skills
* Problem Solving Skills
* Gathering Information
* Team Working

In return you will be offered an excellent career working in a fast moving fun team

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.