2nd line Support - Office 365 / Mac / Citrix

Server / Exchange / Citrix

A leading Agency in Central Manchester is looking for an IT Support Engineer with a true passion for IT and Technology, excellent customer service and communication skills with the ability to deal with both technical and non-technical audiences.

This is an internal IT role, not a Managed Service Provider - its a hands-on IT Support role, where you will be the main Point of Contact for all on-site IT problems.

I am keen on speaking to candidate who can show:

** Experience with Windows Desktop / Laptops and some Apple Mac skills

** Active Directory and Citrix (desirable)

** Office 365 user support

** Exceptional customer service skills, and communication skills, both written and verbal

** Strong problem-solving skills, able to work both in a team and individually

Starting salary up to £30k depending on experience, get in touch for an IMMEDIATE interview.

This company are looking for someone with a positive 'can do' attitude who thrives on challenges. If you think you would be the right fit for this role then APPLY NOW for consideration and a chance at interviewing next week.

2nd line Support - Office 365 / Mac / Citrix

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

2nd line Support - Office 365 / Mac / Citrix

Server / Exchange / Citrix

A leading Agency in Central Manchester is looking for an IT Support Engineer with a true passion for IT and Technology, excellent customer service and communication skills with the ability to deal with both technical and non-technical audiences.

This is an internal IT role, not a Managed Service Provider - its a hands-on IT Support role, where you will be the main Point of Contact for all on-site IT problems.

I am keen on speaking to candidate who can show:

** Experience with Windows Desktop / Laptops and some Apple Mac skills

** Active Directory and Citrix (desirable)

** Office 365 user support

** Exceptional customer service skills, and communication skills, both written and verbal

** Strong problem-solving skills, able to work both in a team and individually

Starting salary up to £30k depending on experience, get in touch for an IMMEDIATE interview.

This company are looking for someone with a positive 'can do' attitude who thrives on challenges. If you think you would be the right fit for this role then APPLY NOW for consideration and a chance at interviewing next week.

2nd line Support - Office 365 / Mac / Citrix

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

IT Support Analyst

£25,000 - £28,000

Ipswich - Occasional London Travel

We're recruiting an IT Support Engineer to provide customer focused IT support across our clients business - The role will require excellent customer service skills, a natural aptitude for problem solving and the ability to work in an effective team.

Responsible for:

• Resolution of Incidents, Service Requests and Alerts to agreed service level targets and quality standards
• Assisting, guiding and where required mentoring colleagues
• Consistent approach when handling tickets within the Service Desk, as defined in the IT policies and procedures
• Troubleshooting / managing technical issues (and recording and documenting actions and solutions)
• Escalating incidents and service requests promptly when necessary
• Tracking, monitoring, and communicating request status to customers through to resolution or escalation
• Reacting to monitoring alerts and daily checks that suggest system failure
• Providing an effective and efficient service to all our customers
• Planning and prioritising requests and workload
• Active involvement in service improvements and challenging current working practices

Skills, Experience & Qualifications

Technologies:

• Active Directory
• Citrix
• Office 365
• Window 7, 8, 10
• Microsoft Deployment Tool (MDT) or similar end point build technologies

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

Harrington Boyd Limited acts as an employment agency for permanent & contract recruitment. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at http://privacy/

*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

Role: Technical Consultant (2nd/3rd Line)
Location: Newcastle Upon Tyne
Salary: £27,000 to £35,000

***INTERVIEWING NOW - DO NOT MISS OUT***

I have a fantastic opportunity for a Technical Consultant to join an MSP based in Newcastle Upon Tyne. The role will revolve around installations of IT systems and the candidate will provide technical support at a 2nd and 3rd line level, reporting to the Head of Technology. A full, UK driving licence is vital for this position.

Key skills:

* A full, clean UK driving license
* Deployments
* Windows Server
* Active Directory
* DNS/ DHCP
* Microsoft Exchange
* Have an MCSA or have made significant progress towards MCSA
* Good customer service and communication skills

Desirable skills:

* Citrix
* Networking experience
* Patching and capacity management
* Documentation

Responsibilities:

* Proactive system maintenance such as patching, performance tuning and capacity management
* Support, management and monitoring of customer solutions including servers, storage, networking equipment and desktops
* Production of reports as required
* Creation, update and maintenance of the technical knowledge base and documentation providing technical support and mentoring to other members of the team
* Maintain a high degree of customer service and adhere to our service management principles
* Provide out-of-hours support where required
* Assist with knowledge transfer and work closely with peers
* Undertake IT projects, producing technical documentation to handover to Support
* Travel to customer sites where appropriate
* With company assistance, continually invest in self development
* Work extra hours to meet deadlines, as required and where reasonable
* Provide assistance as required to the Head of Technology

Benefits:

* Fantastic company benefits.
* Pension scheme.
* Excellent growth progression.
* Amazing training.
* More to follow

If you're looking to get stuck into your next role with a fantastic business and would like your next role to be a position where you can progress yourself then please apply ASAP and give me a call on () or email

Role: Technical Consultant (2nd/3rd Line)
Location: Newcastle Upon Tyne
Salary: £27,000 to £35,000

***INTERVIEWING NOW - DO NOT MISS OUT***

I have a fantastic opportunity for a Technical Consultant to join an MSP based in Newcastle Upon Tyne. The role will revolve around installations of IT systems and the candidate will provide technical support at a 2nd and 3rd line level, reporting to the Head of Technology. A full, UK driving licence is vital for this position.

Key skills:

* A full, clean UK driving license
* Deployments
* Windows Server
* Active Directory
* DNS/ DHCP
* Microsoft Exchange
* Have an MCSA or have made significant progress towards MCSA
* Good customer service and communication skills

Desirable skills:

* Citrix
* Networking experience
* Patching and capacity management
* Documentation

Responsibilities:

* Proactive system maintenance such as patching, performance tuning and capacity management
* Support, management and monitoring of customer solutions including servers, storage, networking equipment and desktops
* Production of reports as required
* Creation, update and maintenance of the technical knowledge base and documentation providing technical support and mentoring to other members of the team
* Maintain a high degree of customer service and adhere to our service management principles
* Provide out-of-hours support where required
* Assist with knowledge transfer and work closely with peers
* Undertake IT projects, producing technical documentation to handover to Support
* Travel to customer sites where appropriate
* With company assistance, continually invest in self development
* Work extra hours to meet deadlines, as required and where reasonable
* Provide assistance as required to the Head of Technology

Benefits:

* Fantastic company benefits.
* Pension scheme.
* Excellent growth progression.
* Amazing training.
* More to follow

If you're looking to get stuck into your next role with a fantastic business and would like your next role to be a position where you can progress yourself then please apply ASAP and give me a call on () or email

3rd Line Support Engineer - Angel - Up to £40K DOE

Role - 3rd Line Support Engineer
Location - Angel
Salary - Up to £40K DOE

***INTERVIEWING NOW - DO NOT MISS OUT***

My client is a well-established IT services company, providing an outstanding IT and security service to a growing number of clients throughout London. The last 12 months has seen rapid growth of 30% and they expect this trend to continue. Their current plan for 2019 is to grow the operations department to help drive improved efficiency, enhance productivity and provide better results for their customers.

Their growth plans for next 5 years are aggressive and, as such, they need a dynamic person who can adjust to change easily, be accountable and work tirelessly to deliver the right outcome. They are now looking for individuals who are skilled at analysing problems in order to provide permanent design solutions to customer issues.

Your Responsibilities: -
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Essential Skills: -
* Microsoft Office 365 (certified)
* Microsoft Desktop Windows 7/10 (Certified)
* Active Directory / Group Policy/ PowerShell / Azure Active Directory and Networking
* Strong Networking Skills and Experience (Routers Switches and Firewalls)
* Microsoft Windows Server 2012/2016
* Microsoft Azure and Virtualisation

Desirable skills: -
* SonicWALL (certified)
* Mimecast experience
* VB Scripting
* Network Administration & Data Backup Technologies
* VPN SSL's authentication with Active Directory

Benefits: -
* 25 days Annual Leave
* Pension
* Healthcare

If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to this email. If you would like to find out more details about the role then call me on .

APPLY OR SEND YOUR CV DIRECT TO - Alex (.) Richardson (@) itecco (.) co (.) uk

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

3rd Line Support Engineer - Angel - Up to £40K DOE

Role - 3rd Line Support Engineer
Location - Angel
Salary - Up to £40K DOE

***INTERVIEWING NOW - DO NOT MISS OUT***

My client is a well-established IT services company, providing an outstanding IT and security service to a growing number of clients throughout London. The last 12 months has seen rapid growth of 30% and they expect this trend to continue. Their current plan for 2019 is to grow the operations department to help drive improved efficiency, enhance productivity and provide better results for their customers.

Their growth plans for next 5 years are aggressive and, as such, they need a dynamic person who can adjust to change easily, be accountable and work tirelessly to deliver the right outcome. They are now looking for individuals who are skilled at analysing problems in order to provide permanent design solutions to customer issues.

Your Responsibilities: -
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Essential Skills: -
* Microsoft Office 365 (certified)
* Microsoft Desktop Windows 7/10 (Certified)
* Active Directory / Group Policy/ PowerShell / Azure Active Directory and Networking
* Strong Networking Skills and Experience (Routers Switches and Firewalls)
* Microsoft Windows Server 2012/2016
* Microsoft Azure and Virtualisation

Desirable skills: -
* SonicWALL (certified)
* Mimecast experience
* VB Scripting
* Network Administration & Data Backup Technologies
* VPN SSL's authentication with Active Directory

Benefits: -
* 25 days Annual Leave
* Pension
* Healthcare

If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up to date version of your CV in response to this email. If you would like to find out more details about the role then call me on .

APPLY OR SEND YOUR CV DIRECT TO - Alex (.) Richardson (@) itecco (.) co (.) uk

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.