Our client based in Leeds West Yorkshire is seeking a Professional Service Support Analyst.

The Professional Service Support role provides second level business-technical coordination between my client’s business customers and the Professional Services team whose developers provide customer-specific software development and defect fixes for my client’s reports and integration software.

Role:

• Identify and assess customers’ needs to achieve satisfaction and document concisely, accurately and unambiguously any new software requirements, changes and defects
• Manage the coordination, communication and updates between the customers, developers and any other parties involved in new custom development or software FIX
• Provide prompt, accurate and meaningful feedback to customers and diligently work within due dates and SLA.
• Establish a good working relationship with customers and developer colleagues translating business requirements into well formed, complete work packages, and developer technical responses into business/layman language
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide support, including procedural documentation & relevant reports as requested
• Accurately document, prioritize & manage multiple cases simultaneously on a ticket management system
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and set appropriate due date reminders

Your Competencies:

• Previous Customer Service Experience (Essential)
• IT application support experience - 3 years+ (essential)
• SQL (preferred)
• Analysis, test, reporting experience (preferred)
• Highly organised and able to problem solve
• Understanding of business intelligence/reports (preferred)
• Understanding of systems integration (preferred)

Your Rewards:

• Salary: Competitive - depending on experience and level of responsibility.
• 33 days holiday, plus bank holidays, plus Birthday
• Pension plan (NEST 3% employer, 5% employee)
• Gym membership assistance £20 gross pay monthly (for 12 months).
• Free massage in the office

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Our client based in Leeds West Yorkshire is seeking a Professional Service Support Analyst.

The Professional Service Support role provides second level business-technical coordination between my client’s business customers and the Professional Services team whose developers provide customer-specific software development and defect fixes for my client’s reports and integration software.

Role:

• Identify and assess customers’ needs to achieve satisfaction and document concisely, accurately and unambiguously any new software requirements, changes and defects
• Manage the coordination, communication and updates between the customers, developers and any other parties involved in new custom development or software FIX
• Provide prompt, accurate and meaningful feedback to customers and diligently work within due dates and SLA.
• Establish a good working relationship with customers and developer colleagues translating business requirements into well formed, complete work packages, and developer technical responses into business/layman language
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide support, including procedural documentation & relevant reports as requested
• Accurately document, prioritize & manage multiple cases simultaneously on a ticket management system
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and set appropriate due date reminders

Your Competencies:

• Previous Customer Service Experience (Essential)
• IT application support experience - 3 years+ (essential)
• SQL (preferred)
• Analysis, test, reporting experience (preferred)
• Highly organised and able to problem solve
• Understanding of business intelligence/reports (preferred)
• Understanding of systems integration (preferred)

Your Rewards:

• Salary: Competitive - depending on experience and level of responsibility.
• 33 days holiday, plus bank holidays, plus Birthday
• Pension plan (NEST 3% employer, 5% employee)
• Gym membership assistance £20 gross pay monthly (for 12 months).
• Free massage in the office

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

1st Line Support | £15/Hour (Inside IR35) | Liverpool | 3 Months

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time FIX rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

Desirable Skills:

• ITIL v3 Foundation level qualification
• Vendor qualifications (Microsoft, CISCO, Citrix)
• A basic understanding of PC hardware and software, including Dameware and LogMeIn
• Experience of supporting a Windows 7/10 desktop environment

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

1st Line Support | £15/Hour (Inside IR35) | Liverpool | 3 Months

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time FIX rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

Desirable Skills:

• ITIL v3 Foundation level qualification
• Vendor qualifications (Microsoft, CISCO, Citrix)
• A basic understanding of PC hardware and software, including Dameware and LogMeIn
• Experience of supporting a Windows 7/10 desktop environment

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Technical Product Architect Competitive salary Exeter

If you have experience in a technical or product delivery role or project management experience with Agile and/or Scrum methodologies and backlog experience, you will want to explore this exciting new opportunity in Exeter.

If you are looking for a Product architect role in Exeter and where you can continue building your career working for a highly regarded and successful global business in Exeter this is a role worth discussing with Mags on /. This really is an exciting opportunity to work within a talented team for a first class business where you will be supporting the delivery of well thought out software solutions.

As a Technical Product Architect, you will:

• Support the delivery of robust, and well thought out software solutions within time and budget constraints
• Gather and interpret customer requirements and manage the delivery of AGILE software developments
• Manage the delivery and direction of product developments and software enhancements in co-ordination with the business and delivery teams
• Oversee product feature requests and bug FIX backlogs, coordinating prioritisation and refinement
• Co-ordinate with internal and external SME's to develop the design, technical development and technical implementation requirements of software products
• Develop prototypes and designs to inform discussions

What's in it for you? - 25 working day's holiday, plus statutory holidays - Flexible options for employees to purchase up to three additional day's holiday - Annual company bonus scheme - Life assurance - flexible health cash-back scheme - Pension scheme - Cycle to work scheme - Join a forward-thinking environment - Contribute to software that is making a real difference to global health-care

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

Technical Product Architect Competitive salary Exeter

If you have experience in a technical or product delivery role or project management experience with Agile and/or Scrum methodologies and backlog experience, you will want to explore this exciting new opportunity in Exeter.

If you are looking for a Product architect role in Exeter and where you can continue building your career working for a highly regarded and successful global business in Exeter this is a role worth discussing with Mags on /. This really is an exciting opportunity to work within a talented team for a first class business where you will be supporting the delivery of well thought out software solutions.

As a Technical Product Architect, you will:

• Support the delivery of robust, and well thought out software solutions within time and budget constraints
• Gather and interpret customer requirements and manage the delivery of AGILE software developments
• Manage the delivery and direction of product developments and software enhancements in co-ordination with the business and delivery teams
• Oversee product feature requests and bug FIX backlogs, coordinating prioritisation and refinement
• Co-ordinate with internal and external SME's to develop the design, technical development and technical implementation requirements of software products
• Develop prototypes and designs to inform discussions

What's in it for you? - 25 working day's holiday, plus statutory holidays - Flexible options for employees to purchase up to three additional day's holiday - Annual company bonus scheme - Life assurance - flexible health cash-back scheme - Pension scheme - Cycle to work scheme - Join a forward-thinking environment - Contribute to software that is making a real difference to global health-care

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

This role requires someone who has Application Support experience of ERP, accounting, or similar types of application software, and understands Progress 4GL / Progress OpenEdge and can happily do Progress development and database work at 2nd and 3rd Line and provide analytic and break FIX support. Salary to £42k.

The job is to work for a long standing, successful ERP software solutions company near Stourbridge and Dudley, in a 3rd Line Support position. You have great trouble shooting skills, a passion for problem solving and like to dig deep to find solutions, leaving no stone unturned.

So the 1st and 2nd Line support teams screen the calls and when they cannot FIX the issue it comes through to the 3rd line. This involves the most difficult problems and requires a solid understanding of ERP software functionality (or similar business application software), Progress 4GL development and database work, break / fixes, and the ability to talk to the clients to figure out what the real issue is.

You will make enhancements and modifications to the ERP software, and test and debug problems and solutions. So you will have a solid background as a Progress 4GL developer and will have worked on a large piece of application software doing support, at 2nd or 3rd Line, enabling you to understand how to work through the support process.

Experience of Progress development, testing and debugging and business software application support are essential.

Why is this a great job?

• You'll get lots of autonomy
• The buck stops with you
• You will be able to prioritise your own work.
• You will be able to deal with all other teams (support and development) for back up and information
• It is a lynchpin role

To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.

This role requires someone who has Application Support experience of ERP, accounting, or similar types of application software, and understands Progress 4GL / Progress OpenEdge and can happily do Progress development and database work at 2nd and 3rd Line and provide analytic and break FIX support. Salary to £42k.

The job is to work for a long standing, successful ERP software solutions company near Stourbridge and Dudley, in a 3rd Line Support position. You have great trouble shooting skills, a passion for problem solving and like to dig deep to find solutions, leaving no stone unturned.

So the 1st and 2nd Line support teams screen the calls and when they cannot FIX the issue it comes through to the 3rd line. This involves the most difficult problems and requires a solid understanding of ERP software functionality (or similar business application software), Progress 4GL development and database work, break / fixes, and the ability to talk to the clients to figure out what the real issue is.

You will make enhancements and modifications to the ERP software, and test and debug problems and solutions. So you will have a solid background as a Progress 4GL developer and will have worked on a large piece of application software doing support, at 2nd or 3rd Line, enabling you to understand how to work through the support process.

Experience of Progress development, testing and debugging and business software application support are essential.

Why is this a great job?

• You'll get lots of autonomy
• The buck stops with you
• You will be able to prioritise your own work.
• You will be able to deal with all other teams (support and development) for back up and information
• It is a lynchpin role

To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.