A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

A well-established software business in North Bristol who have an ever-growing client base of FTSE 100 companies and household names, are looking to grow their development team with a talented Junior Software Developer.

You'll be joining the team who are responsible for maintaining their core product, implementing new features and enhancements as well as bug fixing issues as and when they arise. You'll work with PM's and Testers to ensure new functionality is developed and tested to specification. The work will be very varied, so it's a huge opportunity to really learn and grow as a Software Developer.

Your roles will include:
- Writing and testing code
- Analysing user requirements
- Designing and architecting solutions
- Documenting changes made to applications
- Communicating with clients and other teams/stakeholders

You'll have a knowledge of:
- ASP.NET, HTML, JavaScript, CSS
- C#, VB.NET
- SQL Server and Relational Databases
- Source Control (Subversion)

Any experience of the following is beneficial, but of course, you'll learn this on the job:
- Azure
- DevOps practices
- REST services/APIs
- XML, JSON

Alongside the fact you'll be joining an experienced team who are excited to have someone they can mentor and pass all of their knowledge to, you'll receive lots of benefits including a performance-related bonus (up to 10%), pension scheme, 25 days holiday + bank holidays, private health and life assurance.

If this sounds interesting and you'd like to learn more, reach out to Rachel at SR2.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

About The Role

Based in our Cambridge HQ, from which the IT is centralised across our global companies, the IT Administrator will work closely with the Senior IT Coordinator and our MSP to provide first-class support to colleagues.

Responsibilities will include:

• Purchasing and setting up new IT equipment and supplies, such as laptops, desk phones and mobiles
• Maintaining the global asset database, including the accurate inputting of data
• Facilitating the relationship between the company’s MSP and colleagues, providing first line support where required
• Managing, checking and issuing loan IT equipment for home workers or those attending external meetings or congresses
• Administration of the Cambridge office telephone system and the company’s mobile phones
• Creation and maintenance of IT-related documentation, including user guides and company policies
• Assisting the Senior IT Coordinator in delivering a wide range of IT projects
• Providing training to end users on the company’s IT and AV systems and associated equipment
• Providing on-site training and assistance at the company’s London and Manchester offices
• Other ad-hoc tasks in support of the REST of the IT team and Operations Division

About You

To be successful in this role you will need:

• Ability to deliver high quality IT support with attention to detail
• Fluency with Windows operating systems and Microsoft Office applications, in particular Word, Excel, Outlook, PowerPoint and Skype for Business
• Strong customer focus with professional verbal and written communication
• Initiative, positivity and creativity required to solve problems and offer ways to improve processes
• Exceptional organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• Ability to remain aware of all facets of a project and their progress throughout the project’s lifetime
• A good level of proficiency in written English and arithmetic
• CompTIA A+ or other relevant qualification would be desirable, though is not essential

While previous relevant technical support experience would be helpful, this role is an excellent opportunity for someone that is looking to begin or develop their career in IT support. You will receive training and close mentorship from colleagues in the IT Team. Following completion of your probationary period, we will provide funding for you to acquire or maintain additional, relevant qualifications.

Aptitude in Adobe Acrobat, EndNote and MacOS would also be beneficial but not essential.

Benefits

• We offer a starting salary of £20,000 - £22,000 depending on prior experience
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions

• 4% employer pension contributions and a salary-exchange-for-pension scheme

• Critical Illness Cover, Income Protection and Life Assurance

• Access to an Employee Assistance Programme

• Interest-free travel loan scheme

• Discounted gym membership

• Comprehensive travel insurance

• Flexible working hours

• Paid study leave and funding for external qualifications

How to Apply

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

About The Role

Based in our Cambridge HQ, from which the IT is centralised across our global companies, the IT Administrator will work closely with the Senior IT Coordinator and our MSP to provide first-class support to colleagues.

Responsibilities will include:

• Purchasing and setting up new IT equipment and supplies, such as laptops, desk phones and mobiles
• Maintaining the global asset database, including the accurate inputting of data
• Facilitating the relationship between the company’s MSP and colleagues, providing first line support where required
• Managing, checking and issuing loan IT equipment for home workers or those attending external meetings or congresses
• Administration of the Cambridge office telephone system and the company’s mobile phones
• Creation and maintenance of IT-related documentation, including user guides and company policies
• Assisting the Senior IT Coordinator in delivering a wide range of IT projects
• Providing training to end users on the company’s IT and AV systems and associated equipment
• Providing on-site training and assistance at the company’s London and Manchester offices
• Other ad-hoc tasks in support of the REST of the IT team and Operations Division

About You

To be successful in this role you will need:

• Ability to deliver high quality IT support with attention to detail
• Fluency with Windows operating systems and Microsoft Office applications, in particular Word, Excel, Outlook, PowerPoint and Skype for Business
• Strong customer focus with professional verbal and written communication
• Initiative, positivity and creativity required to solve problems and offer ways to improve processes
• Exceptional organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• Ability to remain aware of all facets of a project and their progress throughout the project’s lifetime
• A good level of proficiency in written English and arithmetic
• CompTIA A+ or other relevant qualification would be desirable, though is not essential

While previous relevant technical support experience would be helpful, this role is an excellent opportunity for someone that is looking to begin or develop their career in IT support. You will receive training and close mentorship from colleagues in the IT Team. Following completion of your probationary period, we will provide funding for you to acquire or maintain additional, relevant qualifications.

Aptitude in Adobe Acrobat, EndNote and MacOS would also be beneficial but not essential.

Benefits

• We offer a starting salary of £20,000 - £22,000 depending on prior experience
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions

• 4% employer pension contributions and a salary-exchange-for-pension scheme

• Critical Illness Cover, Income Protection and Life Assurance

• Access to an Employee Assistance Programme

• Interest-free travel loan scheme

• Discounted gym membership

• Comprehensive travel insurance

• Flexible working hours

• Paid study leave and funding for external qualifications

How to Apply

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

Our client is a growing creative agency based in Newcastle upon Tyne who are looking for a Front-End Developer to join their team.

As Front-End Developer you will be responsible for working with the REST of the team to deliver bespoke, high-end websites for clients.

Skills & Experience:

• Software Engineering / Computer Science Degree or relevant qualification.
• 1+ years commercial experience developing front-end websites in a team.
• HTML5, CSS3, JS.
• Git.
• SASS & Gulp.
• Responsive Design.
• Basic PHP understanding.
• Experience build front-ends from designs in Sketch / InVision.

Role & Responsibilities:

• Develop superb HTML and CSS with basic JavaScript functionality.
• Collaborate with the design team to produce high quality, impactful user experiences.
• Develop maintainable, accessible code which will be integrated into content management systems.
• Support existing clients with front-end fixes and improvements.
• Have a keen eye for design, striving to create pixel perfect code from high fidelity designs.

In return for your hard work and dedication, this client offers an above average benefits package including flexible working hours, option to choose your own equipment, frequent social events, development and training opportunities, 28 days holiday plus bank holidays, extra free holidays over Christmas and much more.

If this sounds like the job for you or you’d like to hear more, click “apply” and we will be in touch to tell you more.

Our client is a growing creative agency based in Newcastle upon Tyne who are looking for a Front-End Developer to join their team.

As Front-End Developer you will be responsible for working with the REST of the team to deliver bespoke, high-end websites for clients.

Skills & Experience:

• Software Engineering / Computer Science Degree or relevant qualification.
• 1+ years commercial experience developing front-end websites in a team.
• HTML5, CSS3, JS.
• Git.
• SASS & Gulp.
• Responsive Design.
• Basic PHP understanding.
• Experience build front-ends from designs in Sketch / InVision.

Role & Responsibilities:

• Develop superb HTML and CSS with basic JavaScript functionality.
• Collaborate with the design team to produce high quality, impactful user experiences.
• Develop maintainable, accessible code which will be integrated into content management systems.
• Support existing clients with front-end fixes and improvements.
• Have a keen eye for design, striving to create pixel perfect code from high fidelity designs.

In return for your hard work and dedication, this client offers an above average benefits package including flexible working hours, option to choose your own equipment, frequent social events, development and training opportunities, 28 days holiday plus bank holidays, extra free holidays over Christmas and much more.

If this sounds like the job for you or you’d like to hear more, click “apply” and we will be in touch to tell you more.

QA Tester

Our client is a small, highly successful internet business, with a user base several million strong. Due to growth, they are now looking for a highly motivated, experienced QA Tester to strengthen their current testing team. You’ll be working closely with all areas of the business, be it the client, server or games.

Your responsibilities as QA Tester will include:

• Developing and maintenance of regression tests suites
• Working closely with the QA lead in the implementation of test strategies
• Working alongside the client development team
• Identifying and reporting of product issues, with the verification of bug fixes and steps to reproduce
• Working with the REST of the Test team to complete larger tasks such as implementing new client features
• Monitoring active Jira boards covering each project
• Executing any test tickets in awaiting QA, along with transitioning them through different states
• Producing and maintaining test cases
• Working with external beta testing teams
• Giving feedback and views on the current beta builds out for testing
• Provision of bug reports on the latest test builds

As QA Tester, you will need the following skills and experience:

• Proven ability and achievement in software testing and quality assurance
• Knowledge of software QA methodologies and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Be familiar with the Agile/Scrum development methods
• Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders

• ISTQB qualification is preferred but not essential

Benefits:

• Salary £24,000 - 30,000 depending on experience
• 25 days holiday, plus bank holidays
• Company pension scheme
• Company bonus scheme
• Casual working environment

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

QA Tester, Cramlington

QA Tester

Our client is a small, highly successful internet business, with a user base several million strong. Due to growth, they are now looking for a highly motivated, experienced QA Tester to strengthen their current testing team. You’ll be working closely with all areas of the business, be it the client, server or games.

Your responsibilities as QA Tester will include:

• Developing and maintenance of regression tests suites
• Working closely with the QA lead in the implementation of test strategies
• Working alongside the client development team
• Identifying and reporting of product issues, with the verification of bug fixes and steps to reproduce
• Working with the REST of the Test team to complete larger tasks such as implementing new client features
• Monitoring active Jira boards covering each project
• Executing any test tickets in awaiting QA, along with transitioning them through different states
• Producing and maintaining test cases
• Working with external beta testing teams
• Giving feedback and views on the current beta builds out for testing
• Provision of bug reports on the latest test builds

As QA Tester, you will need the following skills and experience:

• Proven ability and achievement in software testing and quality assurance
• Knowledge of software QA methodologies and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Be familiar with the Agile/Scrum development methods
• Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders

• ISTQB qualification is preferred but not essential

Benefits:

• Salary £24,000 - 30,000 depending on experience
• 25 days holiday, plus bank holidays
• Company pension scheme
• Company bonus scheme
• Casual working environment

Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.

QA Tester, Cramlington

The Central Service Desk is responsible for helping all members of the Inchcape business community with problems relating to their use of IT. The team operates a 37.5 Hour shift system, providing cover from 8:00 to 18:00, Monday to Friday, 8:00 to 16:00 on Saturday.

The role of Service Desk Agent is to provide the central point of contact for users wishing to log calls for any service or application supported by the Central Service Desk, and to manage the incident lifecycle through to successful closure whilst ensuring so far as is possible that agreed SLA performance standards are met.

We are committed to ensuring we have the right people, with the right learning to develop, receiving the right reward and recognition for their contribution and in a working environment that fosters the right culture to support Inchcape’s mission to be the world’s most customer centric automotive retailer.

Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;

• Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
• Company pension scheme
• Life assurance
• Holiday allowance rising with length of service
• Discount Gym membership
• Vehicle purchase discount
• Cycle to work scheme

Main Duties – Service Desk

• Taking calls over the phone and via email                                                   
• Logging incidents and requests in the Inchcape Service management system
• Supporting Inchcape Service Desk in Admin and problem resolution                 
• Supporting Escalations/Liaising with 3rd party suppliers & 2nd line support
• User creation and administration                                         
• Managing Incidents through to resolution
• Assessing and setting the appropriate level of priority, allocating the call to the correct resolver group
• In cases where the resolver group is a Third Party, to use appropriate web call logging software, updating the Inchcape Call Management software, and communicating progress to the user
• Monitoring and escalating all calls logged according to agreed service levels
• Developing and maintaining strong working relationships with the REST of the service desk team based in Milton Keynes
• Providing progress updates and explanations on call resolutions in clear English that is easy for the user to understand, be that verbally, or in writing within the call management software
• To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues and identifying areas of concern that could be addresses by training
• To providing a central point of contact and ownership for all calls raised by users
• Logging every call fully, correctly and accurately within the call management software, questioning the user effectively for all relevant detail

• Must have experience of working in a "First Line" desk side role working with Information Technology
• ITIL Service Management at Foundation level is desirable
• Experience of working within a high pressured environment, bringing a calming influence through the level of your knowledge
• Have the ability to communicate clearly, accurately and patiently with all levels of seniority, both verbal and in writing.
• Must be comfortable working under pressure and able to handle potential conflicts and prioritise conflicting demands whilst adhering to company policies and practices
• Must possess an excellent telephone manner, willing to work in a team environment where sharing knowledge is essential

The ideal candidate needs to show proven dedication to providing user satisfaction through first class service and show a willingness and ability to learn "on the job" and to take on additional responsibilities.

The Central Service Desk is responsible for helping all members of the Inchcape business community with problems relating to their use of IT. The team operates a 37.5 Hour shift system, providing cover from 8:00 to 18:00, Monday to Friday, 8:00 to 16:00 on Saturday.

The role of Service Desk Agent is to provide the central point of contact for users wishing to log calls for any service or application supported by the Central Service Desk, and to manage the incident lifecycle through to successful closure whilst ensuring so far as is possible that agreed SLA performance standards are met.

We are committed to ensuring we have the right people, with the right learning to develop, receiving the right reward and recognition for their contribution and in a working environment that fosters the right culture to support Inchcape’s mission to be the world’s most customer centric automotive retailer.

Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;

• Employee Advantage Scheme which has over 3000 retailers with 1000’s of discounted products and services.
• Company pension scheme
• Life assurance
• Holiday allowance rising with length of service
• Discount Gym membership
• Vehicle purchase discount
• Cycle to work scheme

Main Duties – Service Desk

• Taking calls over the phone and via email                                                   
• Logging incidents and requests in the Inchcape Service management system
• Supporting Inchcape Service Desk in Admin and problem resolution                 
• Supporting Escalations/Liaising with 3rd party suppliers & 2nd line support
• User creation and administration                                         
• Managing Incidents through to resolution
• Assessing and setting the appropriate level of priority, allocating the call to the correct resolver group
• In cases where the resolver group is a Third Party, to use appropriate web call logging software, updating the Inchcape Call Management software, and communicating progress to the user
• Monitoring and escalating all calls logged according to agreed service levels
• Developing and maintaining strong working relationships with the REST of the service desk team based in Milton Keynes
• Providing progress updates and explanations on call resolutions in clear English that is easy for the user to understand, be that verbally, or in writing within the call management software
• To fully understand the range of applications and services supported by the Service Desk by making use of any appropriate Knowledge Bases, working with colleagues and identifying areas of concern that could be addresses by training
• To providing a central point of contact and ownership for all calls raised by users
• Logging every call fully, correctly and accurately within the call management software, questioning the user effectively for all relevant detail

• Must have experience of working in a "First Line" desk side role working with Information Technology
• ITIL Service Management at Foundation level is desirable
• Experience of working within a high pressured environment, bringing a calming influence through the level of your knowledge
• Have the ability to communicate clearly, accurately and patiently with all levels of seniority, both verbal and in writing.
• Must be comfortable working under pressure and able to handle potential conflicts and prioritise conflicting demands whilst adhering to company policies and practices
• Must possess an excellent telephone manner, willing to work in a team environment where sharing knowledge is essential

The ideal candidate needs to show proven dedication to providing user satisfaction through first class service and show a willingness and ability to learn "on the job" and to take on additional responsibilities.