Deskside Support Team Leader
Permanent – Full time (36 hours)
£36,950 – £46,961 per annum
Central London
About us
We’re the independent regulator of the UK’s 700,000 registered nurses, midwives and nursing associates. We set the qualifications students must achieve to step into their first job with the right skills and knowledge to look after patients, mothers, and the public with kindness, skill, respect and compassion.
Better and safer care for people is at the heart of what we do, supporting nurses, midwives and nursing associates across the UK to strive for the highest standards
By promoting professionalism, we help to inspire confidence among the public and pride among nurses, midwives and nursing associates. Held in high regard, they are able to act as leaders in their communities.
About the role
This is the opportunity to join a dynamic team supporting c800 staff at a time of great change in the organisation and the opportunity to learn. You will lead the Deskside Support, 2nd line team in providing effective service support and exceptional customer service. This role is 50% technical hands on support and 50% management, you will be managing a team of three Deskside Analysts.
About you
- It is essential that you are ITIL certified
- Proven track record in a service management role in an ICT department
- Demonstrable experience of ICT support and break FIX
- Experience of incident, problem and change management processes and the tracking of such using ITSM software tools
- Ability to prioritise, plan and organise own workload and the workload of others to meet deadlines and performance targets.
- Strong focus on customer service where the user/stakeholder experience was key.
Why work for the NMC?
Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To find out further information, please look at our benefits page.
To apply
For more information about the role please read the job description and the person specification.
Please click on the apply button at the top or bottom of this advert, where you will be taken through our application process, where you will be asked to submit your experience in line with the essential criteria detailed in our person specification.
Please note that incomplete applications will not be considered.
For any application related queries please contact
Closing date for completed applications: Sunday 22 March at 23:59pm
Interview Date: Week commencing 30 March 2020
The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.
Working life doesn’t always and we support flexible and agile working wherever we can. No promises but, please chat to our resource team about the flexibility we could offer for this role.
We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity.
We particularly welcome applications from sections of the community which are currently under represented within our teams, including applicants who identify as Black, Asian and Minority Ethnic (BAME).