Main Purpose of the Job: 

• To promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of assigned infrastructure and services (both on-premise and cloud). 

• Perform regular system monitoring to verifying the integrity and availability of appropriate infrastructure and services. 

• Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. 

• Participate in 3rd Line incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. 

• Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. 

• Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. 

• Support our 24/7 business by participating in an out of hours rota. 

• Follow and contribute to the appropriate controls over configuration and change. Maintain the expected level of documentation, to ensure adherence to common process and reference resources are created to describe all changes. 

• Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. 

• Serve as a subject matter expert (SME) for in-scope technologies and services (More detail in Desired Skills below) 

You may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing c. 11,500 colleagues across 16 manufacturing sites we supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals.

• A demonstrated aptitude and interest in IT developed in an IT focused group or organisation 

• Strong experience in service management and knowledge of the ITIL Framework 

• Good customer service skills, with experience of strong stakeholder management (IT and beyond). 

• Good problem-solving skills and techniques 

• Experience of working in a fast-paced environment with demonstrated skills in prioritisation and resource management with minimal guidance. 

• Experience working within a multi-region or global organisation 

• Experience of working with multiple suppliers/vendors/partners and contributing to or owning the relationship (Supplier reviews etc) 

• Experience in troubleshooting network related issues (WAN, LAN, WiFi, ISE etc.) 

What skills are we looking for

Operating Systems:

Required: 

Windows Server 2008 R2 and above 

Desired: 

Redhat 7 and above 

Software and Services: 

Required: 

Office 365 Administration 

Standard Office Suite 

Exchange Online 

Sharepoint Online 

Azure Connect 

Security and Compliance 

Licensing 

On-Premise Skype for Business 

PowerShell (Scripting) 

VMWare Management 

Citrix 6 and above Management 

Client and Server Management (Ivanti) 

Active Directory 

Group Policy 

DNS and DHCP 

Veeam Backup and Cloud Sync 

Azure Cloud Sync 

Symantec Endpoint Protection 

One Identity (Quest) Active Roles 

One Identity (Quest) Password Manager 

Desired: 

Azure Cloud Administration 

Microsoft Teams 

Microsoft SQL Administration 

Zabbix Monitoring 

Forcepoint Websense 

SSL Certificate Management 

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

Main Purpose of the Job: 

• To promote the availability, performance, security, effective provisioning, installation / configuration, operation and maintenance of assigned infrastructure and services (both on-premise and cloud). 

• Perform regular system monitoring to verifying the integrity and availability of appropriate infrastructure and services. 

• Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues. 

• Participate in 3rd Line incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity. 

• Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate. 

• Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service. 

• Support our 24/7 business by participating in an out of hours rota. 

• Follow and contribute to the appropriate controls over configuration and change. Maintain the expected level of documentation, to ensure adherence to common process and reference resources are created to describe all changes. 

• Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services. 

• Serve as a subject matter expert (SME) for in-scope technologies and services (More detail in Desired Skills below) 

You may not have heard of us, but we’re sure you’ve tried our products. We’re a vibrant, fast-paced leading food manufacturer. Employing c. 11,500 colleagues across 16 manufacturing sites we supply all the UK’s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals.

• A demonstrated aptitude and interest in IT developed in an IT focused group or organisation 

• Strong experience in service management and knowledge of the ITIL Framework 

• Good customer service skills, with experience of strong stakeholder management (IT and beyond). 

• Good problem-solving skills and techniques 

• Experience of working in a fast-paced environment with demonstrated skills in prioritisation and resource management with minimal guidance. 

• Experience working within a multi-region or global organisation 

• Experience of working with multiple suppliers/vendors/partners and contributing to or owning the relationship (Supplier reviews etc) 

• Experience in troubleshooting network related issues (WAN, LAN, WiFi, ISE etc.) 

What skills are we looking for

Operating Systems:

Required: 

Windows Server 2008 R2 and above 

Desired: 

Redhat 7 and above 

Software and Services: 

Required: 

Office 365 Administration 

Standard Office Suite 

Exchange Online 

Sharepoint Online 

Azure Connect 

Security and Compliance 

Licensing 

On-Premise Skype for Business 

PowerShell (Scripting) 

VMWare Management 

Citrix 6 and above Management 

Client and Server Management (Ivanti) 

Active Directory 

Group Policy 

DNS and DHCP 

Veeam Backup and Cloud Sync 

Azure Cloud Sync 

Symantec Endpoint Protection 

One Identity (Quest) Active Roles 

One Identity (Quest) Password Manager 

Desired: 

Azure Cloud Administration 

Microsoft Teams 

Microsoft SQL Administration 

Zabbix Monitoring 

Forcepoint Websense 

SSL Certificate Management 

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

Our established and highly reputable client is seeking to recruit an IT Support Technician due to company growth

Hours - 8am - 5pm Monday - Friday

The role requires flexibility to work across five sites in the UK. The willingness to travel and have own transport is essential.

Key duties and responsibilities

Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs.

Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier.

Escalate jobs where greater knowledge is required (internally or through network of external partners)

Offer desk-side / remote assistance, investigation and resolution.

Reporting services, amendment and creation of tailor-made reports.

On and off-site site support including bespoke project work

Provide cover for periods of absence

Work in partnership with all other departments

Test and support new and existing 3rd party software

Provide user training both remotely and face to face

Skills and attributes for the role

Basic skills in network technologies, VDI and servers (Windows server) are essential.

Proficient knowledge and experience with Salesforce/CRM systems would be preferable

Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI

High organisational skills and ability to manage several projects at the same time

Strong communication skills

Strong mathematical aptitude

Team player with high level of dedication

Have exceptional ability to quickly identify and resolve technical issues.

A self-starter with ability to work on their own initiative.

Ability to multitask & prioritise.

Must be detail oriented and self-motivated.

Be a driven individual with a passion for technology and a keen interest to learn.

Superb opportunity to join an excellent organisation

First Recruitment Services are acting as an employment agency for this vacancy.

Our established and highly reputable client is seeking to recruit an IT Support Technician due to company growth

Hours - 8am - 5pm Monday - Friday

The role requires flexibility to work across five sites in the UK. The willingness to travel and have own transport is essential.

Key duties and responsibilities

Log and manage internal ticketing systems, respond to incidents/requests, update tasks, assign jobs.

Manage Salesforce/CRM systems, responding to incidents/requests, update systems and work with external supplier.

Escalate jobs where greater knowledge is required (internally or through network of external partners)

Offer desk-side / remote assistance, investigation and resolution.

Reporting services, amendment and creation of tailor-made reports.

On and off-site site support including bespoke project work

Provide cover for periods of absence

Work in partnership with all other departments

Test and support new and existing 3rd party software

Provide user training both remotely and face to face

Skills and attributes for the role

Basic skills in network technologies, VDI and servers (Windows server) are essential.

Proficient knowledge and experience with Salesforce/CRM systems would be preferable

Technical appreciation of technology in some or all of the following: Microsoft Communications including Outlook, Office Windows 7,8,10; Citrix VDI

High organisational skills and ability to manage several projects at the same time

Strong communication skills

Strong mathematical aptitude

Team player with high level of dedication

Have exceptional ability to quickly identify and resolve technical issues.

A self-starter with ability to work on their own initiative.

Ability to multitask & prioritise.

Must be detail oriented and self-motivated.

Be a driven individual with a passion for technology and a keen interest to learn.

Superb opportunity to join an excellent organisation

First Recruitment Services are acting as an employment agency for this vacancy.

IT Support Engineer

1st/2nd Line Support

Financial Services

London

IT Support Engineer – 1st/2nd Line – Financial Services – Citrix – ITIL – London. Break into financial services! A leading financial services company are urgently seeking an IT Support Engineer for their brand-new state of the art offices in London. You will be responsible for supporting incidents/requests for Senior Managers and Executives within this business meaning the successful IT Support Engineer will need to be comfortable dealing with Senior Management and being able to challenge them on certain issues.

The IT Support Engineer will be responsible for;

• Proactively supporting and resolving incidents for Senior Management
• Undertaking day to day support tasks in accordance with agreed processes and procedures
• Escalating where appropriate to 2nd and 3rd Line Engineers
• Maintaining high quality updates within the ticketing system

The IT Support Engineer will have;

• Experience with MS Exchange, Active Directory and Group Policies
• Experience with Citrix
• Experience in ITIL environments/ITIL Certified
• Experience/exposure supporting Mac systems

This is a fantastic opportunity for an IT Support Engineer to work for a leading financial services company based in London. You will take on a lot of autonomy and responsibility in this position and the IT Support Engineer will be integral to the business as they continue to grow.

IT Support Engineer

1st/2nd Line Support

Financial Services

London

IT Support Engineer – 1st/2nd Line – Financial Services – Citrix – ITIL – London. Break into financial services! A leading financial services company are urgently seeking an IT Support Engineer for their brand-new state of the art offices in London. You will be responsible for supporting incidents/requests for Senior Managers and Executives within this business meaning the successful IT Support Engineer will need to be comfortable dealing with Senior Management and being able to challenge them on certain issues.

The IT Support Engineer will be responsible for;

• Proactively supporting and resolving incidents for Senior Management
• Undertaking day to day support tasks in accordance with agreed processes and procedures
• Escalating where appropriate to 2nd and 3rd Line Engineers
• Maintaining high quality updates within the ticketing system

The IT Support Engineer will have;

• Experience with MS Exchange, Active Directory and Group Policies
• Experience with Citrix
• Experience in ITIL environments/ITIL Certified
• Experience/exposure supporting Mac systems

This is a fantastic opportunity for an IT Support Engineer to work for a leading financial services company based in London. You will take on a lot of autonomy and responsibility in this position and the IT Support Engineer will be integral to the business as they continue to grow.