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  • City Of London
  • £20,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020
IT Support Analyst / 1st Line Support / Graduate Trainee (IT related Degree) - City, London

Recent graduates with an IT degree will be considered.

Up to £30k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for an IT Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis as well as supporting the Chief Technology Officer with social media and digital marketing etc.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014
  • City Of London
  • £20,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020
IT Support Analyst / 1st Line Support / Graduate Trainee (IT related Degree) - City, London

Recent graduates with an IT degree will be considered.

Up to £30k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for an IT Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis as well as supporting the Chief Technology Officer with social media and digital marketing etc.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration

Desirable:

ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014
  • Cambridgeshire
  • £25,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

2nd/3rd Line Engineer- Windows / Cisco / VmWare

** Based in St Neots

This successful IT company have an exciting opening for an Infrastructure Engineer to join their team. My client are a young but rapidly growing IT solutions company looking to expand their current team IT department.

This role will see you overseeing Office 365 migrations, Server installs and exciting Cloud projects. You will also spend some time in the office providing 1st/2nd/3rd Line support and helping out other engineers, with an element of travel involved working at locations across Cambridgeshire.

Whilst a strong technical background is essential, you must be personable, sociable and professional. Being able to describe complex problems in a clear manner will be crucial to your success.

Necessary Skills:
* Previous Experience as an IT Field Engineer
* Strong Office 365 & Active Directory skills
* Networking experience (Cisco, HP, Dell)
* Virtualisation Experience

Desirable Skills:
* Microsoft Azure
* Building Virtual Servers (VMware, Hyper-V, Citrix)
* Veeam, Backup Exec, Disaster Recovery
* Experience in a consultative role

Get in touch ASAP for more information on this exciting role- interviews happening this week- up to £28k

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

  • Cambridgeshire
  • £25,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

2nd/3rd Line Engineer- Windows / Cisco / VmWare

** Based in St Neots

This successful IT company have an exciting opening for an Infrastructure Engineer to join their team. My client are a young but rapidly growing IT solutions company looking to expand their current team IT department.

This role will see you overseeing Office 365 migrations, Server installs and exciting Cloud projects. You will also spend some time in the office providing 1st/2nd/3rd Line support and helping out other engineers, with an element of travel involved working at locations across Cambridgeshire.

Whilst a strong technical background is essential, you must be personable, sociable and professional. Being able to describe complex problems in a clear manner will be crucial to your success.

Necessary Skills:
* Previous Experience as an IT Field Engineer
* Strong Office 365 & Active Directory skills
* Networking experience (Cisco, HP, Dell)
* Virtualisation Experience

Desirable Skills:
* Microsoft Azure
* Building Virtual Servers (VMware, Hyper-V, Citrix)
* Veeam, Backup Exec, Disaster Recovery
* Experience in a consultative role

Get in touch ASAP for more information on this exciting role- interviews happening this week- up to £28k

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter @F5_Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.

  • Leicester
  • £24,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

Senior IT Support Engineer - Leicester - £30k
Salary up to £30k Dependant on Experience + Excellent Benefits

A fast-growing company based in Leicester is on the lookout for a new team member due to the expansion and growth of its IT department. This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. This company prides themselves on their close-knit and friendly team environment. Could you be the next to benefit from this?

You will provide technical support both remotely and deskside and your duties will include: Resolving and escalating tickets, managing and leading projects (upgrades, rollouts, migrations), logging and updating IT support issues, assisting and training junior engineers and more.

There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are no set dates for this, however, your salary will increase with your responsibilities and your earning potential is limited only by yourself.

As well as a good financial package and an encouraging workplace, the company also boasts an infrastructure of constantly updated technologies that you will be working with. Their current Technology stack includes some of the below:
* Windows Server
* Hyper-V / VMware
* Citrix Virtual Desktops (XenDesktop)
* Exchange / Office 365, Mimecast
* Azure, AWS
* SonicWall
* Lenovo Data Centre (servers, networking, storage)
* HPE Switching
* Okta
* Backups (Veeam)
* Powershell and automation, SQL

This job will suit an ambitious IT Engineer who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you! Paige . Doherty @ itecco . co . uk

  • Leicester
  • £24,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

Senior IT Support Engineer - Leicester - £30k
Salary up to £30k Dependant on Experience + Excellent Benefits

A fast-growing company based in Leicester is on the lookout for a new team member due to the expansion and growth of its IT department. This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. This company prides themselves on their close-knit and friendly team environment. Could you be the next to benefit from this?

You will provide technical support both remotely and deskside and your duties will include: Resolving and escalating tickets, managing and leading projects (upgrades, rollouts, migrations), logging and updating IT support issues, assisting and training junior engineers and more.

There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are no set dates for this, however, your salary will increase with your responsibilities and your earning potential is limited only by yourself.

As well as a good financial package and an encouraging workplace, the company also boasts an infrastructure of constantly updated technologies that you will be working with. Their current Technology stack includes some of the below:
* Windows Server
* Hyper-V / VMware
* Citrix Virtual Desktops (XenDesktop)
* Exchange / Office 365, Mimecast
* Azure, AWS
* SonicWall
* Lenovo Data Centre (servers, networking, storage)
* HPE Switching
* Okta
* Backups (Veeam)
* Powershell and automation, SQL

This job will suit an ambitious IT Engineer who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you! Paige . Doherty @ itecco . co . uk

  • City of London
  • £28,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

Insurance Brokers are looking for a 1st/2nd Line IT Support Technician to work as part of a small, efficient and highly motivated team.

Candidates should have at least 2-4 years relevant experience and knowledge in 1st and 2nd line Support .

This role will be part of a small team responsible for providing Desktop Support and basic Windows Server administration for approximately 200 internal users, at offices based in London .

You will be working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, or in person and explaining solutions in technical and nontechnical terms.

The network environment consists of Windows 10 based workstations and Microsoft Windows 2012 Servers.

  • Workstation support either desk-side, via telephone or using remote access tools;
  • Hardware support for PCs, laptops and printers;
  • User support and email set up for Mobile Devices, such as iPhone’s, iPads & Laptops
  • Set up and support of remote access home workers via Citrix /RSA 2FA;
  • Maintenance of hardware & software inventories;
  • Maintenance of internal IT procedures and protocol;
  • Assist with maintaining telecoms infrastructure;
  • General duties as may be required within the department.
  • Basic server housekeeping Windows Server 2012 Exchange 2010 (new user creation, system monitoring, backups etc);
  • Assisting with Facilities management;

Essential:

Demonstrable experience in an IT support role;

  • Knowledge of Windows 10, Microsoft Office - Word, Excel, PowerPoint and Outlook essential;
  • Knowledge of Windows 2012 Server & Exchange 2010;
  • Good administration skills;
  • Flexible approach to working;
  • An enthusiastic 'can do’ attitude.
  • City of London
  • £28,000 - £30,000 per annum
    • Permanent
  • 10 Mar 2020

Insurance Brokers are looking for a 1st/2nd Line IT Support Technician to work as part of a small, efficient and highly motivated team.

Candidates should have at least 2-4 years relevant experience and knowledge in 1st and 2nd line Support .

This role will be part of a small team responsible for providing Desktop Support and basic Windows Server administration for approximately 200 internal users, at offices based in London .

You will be working across a broad range of technologies and liaising across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, or in person and explaining solutions in technical and nontechnical terms.

The network environment consists of Windows 10 based workstations and Microsoft Windows 2012 Servers.

  • Workstation support either desk-side, via telephone or using remote access tools;
  • Hardware support for PCs, laptops and printers;
  • User support and email set up for Mobile Devices, such as iPhone’s, iPads & Laptops
  • Set up and support of remote access home workers via Citrix /RSA 2FA;
  • Maintenance of hardware & software inventories;
  • Maintenance of internal IT procedures and protocol;
  • Assist with maintaining telecoms infrastructure;
  • General duties as may be required within the department.
  • Basic server housekeeping Windows Server 2012 Exchange 2010 (new user creation, system monitoring, backups etc);
  • Assisting with Facilities management;

Essential:

Demonstrable experience in an IT support role;

  • Knowledge of Windows 10, Microsoft Office - Word, Excel, PowerPoint and Outlook essential;
  • Knowledge of Windows 2012 Server & Exchange 2010;
  • Good administration skills;
  • Flexible approach to working;
  • An enthusiastic 'can do’ attitude.
  • Warrington
  • £30,000 - £55,000 per annum
    • Permanent
  • 10 Mar 2020

Post-Sales Consultant // £30,000 -£55,000 // Northern England - Remote

Do you want to work with an industry leader in ERP Software currently valued at over £3.5 Billion?

A fantastic opening has arisen for a capable post-sales consultant with a technical background to join a multibillion-pound software organisation based in Warrington.

This opportunity will see you working to lead a great team of 4 energetic consultants who are delivering and integrating the core product offering across the country with their extensive clientele. You will be heavily involved with assessing customer requirements and translating those to installation roadmaps with the wider technical team.

As post-sales consultant you will be predominantly customer facing but must be able to bridge the gap between the technical teams and the clients. A technical background in SQL is required.

Requirements:

  • Technical background in SQL (Scripting, Reporting, Analysis etc)
  • VMware/virtualisation Experience
  • Citrix
  • Proven customer facing skills
  • Experience with enterprise software
  • Team player but can work autonomously

This role will suit someone who wants to work for an extremely well-established business, with the ability to work remotely when required. If you’re a customer facing consultant looking for your step up into leadership please apply for this opportunity and send me you CV!

Post-Sales / Consultant / SQL/ T-SQL / Database / ERP / Software / SSRS / Sprints / VMware / Virtualisation / Citrix / Release / Roadmap / Installation / Manchester / Warrington / Leeds / Nottingham / Remote / Documentation / Training / Digital / Data

  • Warrington
  • £30,000 - £55,000 per annum
    • Permanent
  • 10 Mar 2020

Post-Sales Consultant // £30,000 -£55,000 // Northern England - Remote

Do you want to work with an industry leader in ERP Software currently valued at over £3.5 Billion?

A fantastic opening has arisen for a capable post-sales consultant with a technical background to join a multibillion-pound software organisation based in Warrington.

This opportunity will see you working to lead a great team of 4 energetic consultants who are delivering and integrating the core product offering across the country with their extensive clientele. You will be heavily involved with assessing customer requirements and translating those to installation roadmaps with the wider technical team.

As post-sales consultant you will be predominantly customer facing but must be able to bridge the gap between the technical teams and the clients. A technical background in SQL is required.

Requirements:

  • Technical background in SQL (Scripting, Reporting, Analysis etc)
  • VMware/virtualisation Experience
  • Citrix
  • Proven customer facing skills
  • Experience with enterprise software
  • Team player but can work autonomously

This role will suit someone who wants to work for an extremely well-established business, with the ability to work remotely when required. If you’re a customer facing consultant looking for your step up into leadership please apply for this opportunity and send me you CV!

Post-Sales / Consultant / SQL/ T-SQL / Database / ERP / Software / SSRS / Sprints / VMware / Virtualisation / Citrix / Release / Roadmap / Installation / Manchester / Warrington / Leeds / Nottingham / Remote / Documentation / Training / Digital / Data