BUSINESS TRANSFORMATION MANAGER

The Digital Delivery Team delivers Norfolk and Suffolk Constabularies Digital strategy. The team is responsible for the end to end project/programme delivery including business change and technical implementation.

Applications are invited for the above post in the Digital Delivery Team at Norfolk Police Head Quarters.

It is essential that applicants meet the following criteria:

• Significant experience in project managing the full lifecycle of major organisational projects, with a track record of timely and successful implementation to budget.
• BTECH/HNC qualification or equivalent or significant period of experience in an information technology environment.
• Experience in technical project management, in either systems development, networks or infrastructure.
• Recognised professional qualification in project management such as PRINCE2 at practitioner level or equivalent (e.g. APM accredited).
• Demonstrate experience of effectively managing staff in a matrix management project environment and direct line management.
• Excellent oral and written communication skills (including business case, report writing and presentation skills) for effective communication to a wide range of stakeholders.
• Well developed influencing and negotiation skills with proven interpersonal skills to deal with conflicting positions and a resistance to proposals/change.
• Full driving licence with the ability to travel as required throughout Norfolk and Suffolk and to remote and sensitive locations as appropriate.
  

It is desirable that applicants meet the following criteria:

• Demonstrate knowledge of the issues facing Norfolk and Suffolk Constabularies at a local, regional and national level.
• Experience of managing change in both the public and private sectors.

Hours of work are 37 per week Monday to Friday. This post is offered on a temporary basis for 12 months.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

BUSINESS TRANSFORMATION MANAGER

The Digital Delivery Team delivers Norfolk and Suffolk Constabularies Digital strategy. The team is responsible for the end to end project/programme delivery including business change and technical implementation.

Applications are invited for the above post in the Digital Delivery Team at Norfolk Police Head Quarters.

It is essential that applicants meet the following criteria:

• Significant experience in project managing the full lifecycle of major organisational projects, with a track record of timely and successful implementation to budget.
• BTECH/HNC qualification or equivalent or significant period of experience in an information technology environment.
• Experience in technical project management, in either systems development, networks or infrastructure.
• Recognised professional qualification in project management such as PRINCE2 at practitioner level or equivalent (e.g. APM accredited).
• Demonstrate experience of effectively managing staff in a matrix management project environment and direct line management.
• Excellent oral and written communication skills (including business case, report writing and presentation skills) for effective communication to a wide range of stakeholders.
• Well developed influencing and negotiation skills with proven interpersonal skills to deal with conflicting positions and a resistance to proposals/change.
• Full driving licence with the ability to travel as required throughout Norfolk and Suffolk and to remote and sensitive locations as appropriate.
  

It is desirable that applicants meet the following criteria:

• Demonstrate knowledge of the issues facing Norfolk and Suffolk Constabularies at a local, regional and national level.
• Experience of managing change in both the public and private sectors.

Hours of work are 37 per week Monday to Friday. This post is offered on a temporary basis for 12 months.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

Project Manager - Managed Service Provider - London - £42-£50k

A well-established Managed Service Provider based in the bustling city of London is looking for a Project Manager to join their project management function, to further establish the project management office. This is an amazing opportunity to help keep pace with the growth in projects and developments that the company has generated over the last 12 months. This company is growing and expanding rapidly year upon year, opening their doors for business for the first time back in 2000.

You will report into the Technical Architectural Manager as well as being responsible for managing the handover from the sales to delivery and ensuring that all required information is available to create project plans and commence the projects.

Duties:
* Resource and manage projects from inception through to completion and handover to support
* Timekeeping/Budgeting - ensure on time and on budget delivery
* Oversee or create the process and project documentation
* Manage any 3rd parties relevant to project delivery
* Keep all parties and clients updated on project status
* Manage and track all project risk, issues and activities
* Manage team of technical project engineers

For your hard work and commitment, you will be rewarded with an excellent benefits package and company perks, on top of a healthy starting salary for a junior role.

Some of these benefits include:
* Full training scheme and progression plan to Project Manager status
* Paid for certification (PRINCE2)
* Private medical cover
* Travel loans
* Access to Perkbox
* Monthly team outings across London

Please send through your CV if you have experience with the following:
* Understanding of Project Management, previous experience within a manage serviced environment
* Technical knowledge around IT Infrastructure and support (specifically Microsoft technologies)
* Excellent Leadership Skills, Time Management and Budgeting experience.
* PRINCE2 Foundation / Practitioner desirable

If interested please click apply!

Project Manager - Managed Service Provider - London - £42-£50k

A well-established Managed Service Provider based in the bustling city of London is looking for a Project Manager to join their project management function, to further establish the project management office. This is an amazing opportunity to help keep pace with the growth in projects and developments that the company has generated over the last 12 months. This company is growing and expanding rapidly year upon year, opening their doors for business for the first time back in 2000.

You will report into the Technical Architectural Manager as well as being responsible for managing the handover from the sales to delivery and ensuring that all required information is available to create project plans and commence the projects.

Duties:
* Resource and manage projects from inception through to completion and handover to support
* Timekeeping/Budgeting - ensure on time and on budget delivery
* Oversee or create the process and project documentation
* Manage any 3rd parties relevant to project delivery
* Keep all parties and clients updated on project status
* Manage and track all project risk, issues and activities
* Manage team of technical project engineers

For your hard work and commitment, you will be rewarded with an excellent benefits package and company perks, on top of a healthy starting salary for a junior role.

Some of these benefits include:
* Full training scheme and progression plan to Project Manager status
* Paid for certification (PRINCE2)
* Private medical cover
* Travel loans
* Access to Perkbox
* Monthly team outings across London

Please send through your CV if you have experience with the following:
* Understanding of Project Management, previous experience within a manage serviced environment
* Technical knowledge around IT Infrastructure and support (specifically Microsoft technologies)
* Excellent Leadership Skills, Time Management and Budgeting experience.
* PRINCE2 Foundation / Practitioner desirable

If interested please click apply!

About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.

About the Role

In this role you will work directly with technical delivery teams to drive a culture of continuous improvement in how they deliver consistently and regularly with shippable products released on a regular basis. The Scrum Master acts as the facilitator for the agile development team and supports them in organising themselves in a way that enables them to make changes quickly, in accordance with agile principles.

Key Responsibilities

• It is the duty of the Scrum Master to use their agile delivery skills to mentor and coach the delivery teams and squad members to define and achieve sprint goals/objectives
• Their focus is on continuously improving the development lifecycle and ultimately, being a key support for the management teams to ensure they continue to evolve their agile delivery capability
• An agent of change across a number of technical delivery squads.
• Lead in the driving of collaboration within delivery squads to foster a culture of continuous improvement
• Responsible for the facilitation of all agile ceremonies - daily scrum / stand-up, sprint planning, retrospective and sprint review
• Coach in agile practices and ideas/concepts for continual improvement
• Accountable for forecasting of deliverables across delivery sprint cycles
• Lead in the estimation and planning of technical deliverables across sprint iterations
• Responsible for the correct use and application of the Scrum framework
• Support the building of capability within the squads by supporting and coaching through effective performance management practices
• Work closely with Product Owners to ensure product backlogs are in shape to deliver features into sprint backlogs

About You

We would like you to have skills and experience in some of the following:

• Previous experience within an agile delivery team or similar environments
• Ability to influence and challenge constructively, particularly at Head of Function level
• Knowledge of Scrum methodology and agile frameworks
• Coaching and mentoring of technical delivery teams
• Agile techniques - User Stories, Continuous Integration, BDD/TDD, Pairing, Automated Testing
• Servant leadership working with delivery squads to drive a continual improvement mentality
• Metrics in sprint delivery - burndown / burnup, incremental delivery, story points, cumulative flow

Desirable

• Understand the requirements of an FCA regulated business and/ or Financial Services exposure
• A Degree in an IT related subject or equivalent
• Development and/or testing experience

Qualifications

Essential

• CSM Certification

Desirable

• PRINCE2
• DSDM (or agile related project management technique)
• PMI-ACP

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

• 25 days annual leave increasing with service.
• Car Allowance
• Up to 10% annual profit bonus.
• Pension (with employer contributions up to 10.6%)
• Private Health Insurance (when in PFG Pension Scheme)
• Private Medical Insurance
• Onsite Gym - Provident have partnered with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.

Equality, Diversity and Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.

About Us

Established in 1880, PFG is one of the UK's leading suppliers of personal credit products to the non-standard lending market. We are a FTSE 250 company that provide a portfolio of credit products designed to meet the particular needs of those who are not well serviced by mainstream lenders. The Provident Financial Group is made up of Provident Home Credit, Satsuma Loans, Vanquis Bank, Cheque Exchange and Moneybarn.

About the Role

In this role you will work directly with technical delivery teams to drive a culture of continuous improvement in how they deliver consistently and regularly with shippable products released on a regular basis. The Scrum Master acts as the facilitator for the agile development team and supports them in organising themselves in a way that enables them to make changes quickly, in accordance with agile principles.

Key Responsibilities

• It is the duty of the Scrum Master to use their agile delivery skills to mentor and coach the delivery teams and squad members to define and achieve sprint goals/objectives
• Their focus is on continuously improving the development lifecycle and ultimately, being a key support for the management teams to ensure they continue to evolve their agile delivery capability
• An agent of change across a number of technical delivery squads.
• Lead in the driving of collaboration within delivery squads to foster a culture of continuous improvement
• Responsible for the facilitation of all agile ceremonies - daily scrum / stand-up, sprint planning, retrospective and sprint review
• Coach in agile practices and ideas/concepts for continual improvement
• Accountable for forecasting of deliverables across delivery sprint cycles
• Lead in the estimation and planning of technical deliverables across sprint iterations
• Responsible for the correct use and application of the Scrum framework
• Support the building of capability within the squads by supporting and coaching through effective performance management practices
• Work closely with Product Owners to ensure product backlogs are in shape to deliver features into sprint backlogs

About You

We would like you to have skills and experience in some of the following:

• Previous experience within an agile delivery team or similar environments
• Ability to influence and challenge constructively, particularly at Head of Function level
• Knowledge of Scrum methodology and agile frameworks
• Coaching and mentoring of technical delivery teams
• Agile techniques - User Stories, Continuous Integration, BDD/TDD, Pairing, Automated Testing
• Servant leadership working with delivery squads to drive a continual improvement mentality
• Metrics in sprint delivery - burndown / burnup, incremental delivery, story points, cumulative flow

Desirable

• Understand the requirements of an FCA regulated business and/ or Financial Services exposure
• A Degree in an IT related subject or equivalent
• Development and/or testing experience

Qualifications

Essential

• CSM Certification

Desirable

• PRINCE2
• DSDM (or agile related project management technique)
• PMI-ACP

The Benefits

The satisfaction of working for a successful and ethical business who are here to help people is a big benefit of joining us, but it is not the only one. We will invest in your development, giving you the support and training to become better and better at your job. We take the work/life balance seriously, with plenty of flexible working options. Working in a bright and refreshingly relaxed environment, you will find your opinions are valued and listened to.

On top of all this, we will give you a package including:

• 25 days annual leave increasing with service.
• Car Allowance
• Up to 10% annual profit bonus.
• Pension (with employer contributions up to 10.6%)
• Private Health Insurance (when in PFG Pension Scheme)
• Private Medical Insurance
• Onsite Gym - Provident have partnered with Nuffield Health. Weekly classes are held throughout the day and pre 09:00 and post 17:00, you can attend anything from Spinning to Pilates to Boxercise.

Equality, Diversity and Inclusion (EDI)

Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard NES. The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.

IT PROJECT MANAGER - LONDON - UP TO £45,000

Job Details

Our client is a Microsoft Silver partner based in London and are looking to hire a Project Manager, the role will be split between office based work and visiting client sites around London to implement and manage full life cycle IT projects. You will be working with one of Europe's top 50 Manages Service Providers, who have seen huge growth over the last 5 years.

Main Responsibilities

• Design and implement full life cycle projects
• Working closely with internal and external Stakeholders to manage expectations
• Work closely with 3rd parties throughout the delivery of all projects
• Ensure all projects are completed on time and within budget
• Plan and execute key goals and milestones

Skills

• PRINCE2 Certified (Desirable)
• At least 2 year's experience in Project Management
• Solid negotiation skills
• Experience working alongside stakeholders and managing expectations
• IT background (Use of O365 and Azure Desirable)

Next Steps

If you feel you have what it takes to take your career to the next level. Please contact me on or email me at

**Our Client does not offer sponsorship, UK citizens only**

IT PROJECT MANAGER - LONDON - UP TO £45,000

Job Details

Our client is a Microsoft Silver partner based in London and are looking to hire a Project Manager, the role will be split between office based work and visiting client sites around London to implement and manage full life cycle IT projects. You will be working with one of Europe's top 50 Manages Service Providers, who have seen huge growth over the last 5 years.

Main Responsibilities

• Design and implement full life cycle projects
• Working closely with internal and external Stakeholders to manage expectations
• Work closely with 3rd parties throughout the delivery of all projects
• Ensure all projects are completed on time and within budget
• Plan and execute key goals and milestones

Skills

• PRINCE2 Certified (Desirable)
• At least 2 year's experience in Project Management
• Solid negotiation skills
• Experience working alongside stakeholders and managing expectations
• IT background (Use of O365 and Azure Desirable)

Next Steps

If you feel you have what it takes to take your career to the next level. Please contact me on or email me at

**Our Client does not offer sponsorship, UK citizens only**

2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

• Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
• Responsible for handling complex incidents requiring a high level of technical knowledge
• Maintain the quality and consistency of the service to minimise business disruption
• Enhance customer experience and maintain high levels of satisfaction
• Responsible for facilitating recovery to normal operation in busy environments
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
• Responsible for analysing the causes of technically complex, multiple supplier incidents
• Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on the performance of the management process
• Continual service improvement to ensure minimal disruption
• Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

• ISO/IEC 20000, PRINCE2 and MSP
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Educated to A-Level or equivalent in experience in a relevant subject
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
• Good customer service skills
• Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
• Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
• Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt .

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website www.pursuitgroup.co.uk or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.

2nd Line Support Analyst

Up to £200 daily rate DOE.

This a fixed-term contract until 16/08/2020.

Chelmsford, Essex.

Pursuit Resources Group are looking to recruit for the position of 2nd Line Support Analyst, with an inspiring, not-for-profit corporation based in Chelmsford, Essex. Successful candidates will be responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

The main responsibilities for the job include:

• Responsibility for answering phone calls from customers and resolving Office365 incidents and queries as the first point of contact
• Responsible for handling complex incidents requiring a high level of technical knowledge
• Maintain the quality and consistency of the service to minimise business disruption
• Enhance customer experience and maintain high levels of satisfaction
• Responsible for facilitating recovery to normal operation in busy environments
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes
• Responsible for analysing the causes of technically complex, multiple supplier incidents
• Informing service owners in order to minimise recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on the performance of the management process
• Continual service improvement to ensure minimal disruption
• Specific individual and shared targets and objectives are defined annually within the performance management framework

Our client is looking for a candidate who can demonstrate the following skills and experience:

• ISO/IEC 20000, PRINCE2 and MSP
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Educated to A-Level or equivalent in experience in a relevant subject
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301
• Good customer service skills
• Evidence of continual professional development to keep pace with technology and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services
• Must demonstrate a track record of working within effective teams delivering high-quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use
• Good written, verbal communication and presentational skills.

If you feel you fit the requirements for this role and would like to discuss in more detail please contact Caroline Cubitt .

Pursuit Resources Group are an established recruitment agency based in Braintree, Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both permanent and the temporary recruitment market. For more details visit our website www.pursuitgroup.co.uk or alternatively find us on social media under '@pursuitgroup'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.