Product Manager- Booking.com Cars Apps
Closing date: 4th April 2020
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip - from accommodation to transport, tickets, tours and more.
From our HQ in Manchester, our Transportation team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
Our team is passionate about helping people travel. They see challenges as opportunities. And they’re always ready for change.
About the role
You will be responsible for delivering a significant part of the experience for car rental bookers on the Booking.com Android & iOS apps. You’ll work with key stakeholders from our marketing and commercial functions to ensure solutions are fit for purpose across the whole business, as well as working with other product teams in both Manchester and Amsterdam to deliver a product that integrates seamlessly into the wider business.
You will be working closely with the Senior Product Manager to shape the native apps strategy for car rental within the booking.com app, with focus on delivering value to the customer through incentives and loyalty mechanisms and by delivering a seamless experience into the cars vertical.
Day to day role:
In the early stages of product discovery, you’ll clarify user needs with researchers and design colleagues. You’ll analyse customer feedback and distil those insights into concrete opportunities to solve their problems.
You will also define the ways your product gets held to account, and ensure those metrics get tracked. You’ll articulate your vision to a cross-functional team, and break up its delivery into meaningful, achievable goals. You’ll be on point for translating user needs and business requirements into compelling and clear user stories designers can use to draw user flows and interactions, and developers can use to build the product or service.
You’ll develop and own your roadmap with your team and collaboration with stakeholders and make sure wherever possible, tech and design patterns are reused. You’ll lead, organise, and inspire the team with sharp analysis and well-articulated decisions. You’ll find ever more inventive ways to make the product delivery process more efficient, productive, and fun. And you’ll champion your product with colleagues and stakeholders.
Key responsibilities
To successfully deliver change in a fast-paced working environment you will need to:
Develop of deep understanding of our customer needs with regards to promotions and incentives, and use these to deliver a product that engages customers
Work with senior stakeholders from across the business to define the product strategy and roadmap, and delver against this
Work collaboratively with a delivery team of developers, designers and testers to design and deliver products to delight our customers
Be accountable for the end-to-end delivery of your product
Work with agile coaches and your team to drive continuous efficiency improvements
Communicate with multiple key stakeholders to keep them up to date and bought into your product development
Work with marketing and front end product teams to ensure that promotions are surfaced and communicated effectively
Work with teams in Amsterdam to make sure that our product strategy is aligned with the wider booking.com strategy where appropriate, to share best practice and tooling and to ensure we’re capitalising on opportunities created by the wider business.
Key Attributes
3+ year’s experience of working in product management or related role
Experience with teams developing and releasing apps for iOS and Android apps with large scale engagement (apps with minimum of 1 million installs)
Analytical in approach; driven by a desire to deliver a measurable impact to business performance
Experienced in identifying business requirements and processes for complex back end systems in a product owner capacity
Able to communicate effectively to all levels within the business
Capable of bringing together stakeholders from a variety of business functions, and aligning them to a common vision
Plans and prioritises effectively; comfortable with ambiguity and pragmatism when plans change
Be able to understand the large strategic vision, as changes to the platform will span multiple product lines
Must: Working knowledge of modern apps & web technologies, including databases
Desirable: Be able to write basic SQL queries to retrieve data about customers and suppliers.