Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

£700 a day, contract, solutions architect, central Brighton, The Pensions Regulator

Your new company

The Pensions Regulator are a leading employer based in the heart of Brighton.

Please note that the job is in-scope of IR35 legislation and the day rate is subject to personal tax and N.I. deductions at source. The successful candidate will be paid through Hays via a BACS weekly PAYE online one week in arrears every Friday.

Your new role

TPR need a solutions architect to help out with a number of projects, these include;

• Explore business problems and develop end to end IT solutions to achieve TPR (ToM) business objectives
• Work with stakeholders to define the overall IT Solutions Architecture, which includes using a more data driven approach aligned to the TPR corporate strategy and Business, Data and Enterprise Architectures.
• Contribute towards the development and implementation of TPR's IT and Data strategy using "Cloud First".
• Continuously improve architecture methodologies, processes and standards including 'best practice', standards and policies pertaining to TPR's solutions and their architecture and development
• Interface with Change & IT SMEs plus 3rd Party Suppliers

What you'll need to succeed

Two of the main projects include the migration of on-prem infrastructure to Azure and the implementation of Dynamics 365. Experience of these two solutions and Microsoft technologies as a whole would be very useful. Full details are;

• Specialist knowledge of IT Solutions Architecture models, technology and data management together with SDLC development methodologies and IT processes (Agile, Waterfall, ITIL).
• Broad knowledge of modern architecture patterns e.g., microservices, data platform, their suitability, complexities and alternatives as well as Web, Cloud and Database principles and architectures and specifically Microsoft technologies, including Azure, SharePoint, Dynamics 365 CRM, .Net, Sitecore, Logic Apps, Power Apps, Power Automation (Flow), SQL Server and Enterprise Architecture plus BI/MI experience, ESB/ETL, Data and Cyber Security and SaaS, PaaS plus IaaS.
• Previous experience of developing, documenting and communicating pragmatic, business centric solutions to solve critical business challenges.
• Previous experience of defining architectural direction and architecture and harnessing innovation for business benefit.
• Capability to expand single site IT service designs into a multi-site solution (infrastructure / networks / application)
• Knowledge of Microsoft Azure Stack relating to IT Technical Architecture models, Web and Cloud technology, DevOps, Software Development (SDLC), and data management methodologies plus IT processes (Agile, Waterfall, ITIL).
• Knowledge in relation to all new and/or major Microsoft Cloud technologies in support of projects authorised through IT governance.
• Good comprehension of regulations governing IT, e.g. Data Protection, GDPR, Pensions Act
• Experience in architecting, designing and managing continuous delivery system and methodologies on Azure.
• Assist with delivering end-to-end software lifecycle improvements, using agile delivery methods and multi-disciplinary teams

What you'll get in return

The chance work for the company during a period of large-scale change and to work with some exciting technologies. An initial 3 month contract, paying £700 a day. A fantastic location, a few minutes walk from the station.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

£700 a day, contract, solutions architect, central Brighton, The Pensions Regulator

Your new company

The Pensions Regulator are a leading employer based in the heart of Brighton.

Please note that the job is in-scope of IR35 legislation and the day rate is subject to personal tax and N.I. deductions at source. The successful candidate will be paid through Hays via a BACS weekly PAYE online one week in arrears every Friday.

Your new role

TPR need a solutions architect to help out with a number of projects, these include;

• Explore business problems and develop end to end IT solutions to achieve TPR (ToM) business objectives
• Work with stakeholders to define the overall IT Solutions Architecture, which includes using a more data driven approach aligned to the TPR corporate strategy and Business, Data and Enterprise Architectures.
• Contribute towards the development and implementation of TPR's IT and Data strategy using "Cloud First".
• Continuously improve architecture methodologies, processes and standards including 'best practice', standards and policies pertaining to TPR's solutions and their architecture and development
• Interface with Change & IT SMEs plus 3rd Party Suppliers

What you'll need to succeed

Two of the main projects include the migration of on-prem infrastructure to Azure and the implementation of Dynamics 365. Experience of these two solutions and Microsoft technologies as a whole would be very useful. Full details are;

• Specialist knowledge of IT Solutions Architecture models, technology and data management together with SDLC development methodologies and IT processes (Agile, Waterfall, ITIL).
• Broad knowledge of modern architecture patterns e.g., microservices, data platform, their suitability, complexities and alternatives as well as Web, Cloud and Database principles and architectures and specifically Microsoft technologies, including Azure, SharePoint, Dynamics 365 CRM, .Net, Sitecore, Logic Apps, Power Apps, Power Automation (Flow), SQL Server and Enterprise Architecture plus BI/MI experience, ESB/ETL, Data and Cyber Security and SaaS, PaaS plus IaaS.
• Previous experience of developing, documenting and communicating pragmatic, business centric solutions to solve critical business challenges.
• Previous experience of defining architectural direction and architecture and harnessing innovation for business benefit.
• Capability to expand single site IT service designs into a multi-site solution (infrastructure / networks / application)
• Knowledge of Microsoft Azure Stack relating to IT Technical Architecture models, Web and Cloud technology, DevOps, Software Development (SDLC), and data management methodologies plus IT processes (Agile, Waterfall, ITIL).
• Knowledge in relation to all new and/or major Microsoft Cloud technologies in support of projects authorised through IT governance.
• Good comprehension of regulations governing IT, e.g. Data Protection, GDPR, Pensions Act
• Experience in architecting, designing and managing continuous delivery system and methodologies on Azure.
• Assist with delivering end-to-end software lifecycle improvements, using agile delivery methods and multi-disciplinary teams

What you'll get in return

The chance work for the company during a period of large-scale change and to work with some exciting technologies. An initial 3 month contract, paying £700 a day. A fantastic location, a few minutes walk from the station.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

JOB DESCRIPTION

JOB TITLE: Lead Developer

LOCATION: Birmingham

SALARY: Up to £55,000pa

PURPOSE OF THE JOB

The Senior RPA Development Lead will be responsible for technically leading the implementation of Robotic Process Automation (RPA) solutions. This will combine hands on design and implementation with day to day leadership of a development and test team. The role will require working with business analysts and clients to understand business requirements, solution architects to design RPA solutions to fit within varying enterprise architectures, project managers to follow an agile implementation methodology and development/test resource to drive the implementation of efficient, transformational, robust and extendable RPA solutions.

The role is part of an exciting new and growing team created to deliver RPA across the whole of Capita and to external customers. Capita RPA is located at Fort Dunlop, Birmingham but some travel and working at Capita sites around the UK will be required. Some home/remote working will also be possible.

What you will do:

• Work closely with business analysts and client representatives to understand how RPA is proposed to be applied to a business area.
• Collaborate closely with solution architects to understand the technical landscape and to design an RPA solution that will deliver the business requirements.
• Follow a scrum methodology through an agile implementation lifecycle.
• Support product backlog creation, sprint planning, daily stand-ups and day to day technical leadership of the implementation team.
• Lead in the implementation of reliable, efficient, reusable and extendable RPA solutions.
• Drive best practice but be creative and strive to continuously improve RPA implementations and the team approach.
• Lead, inspire, educate and encourage junior resources.
• Ensure quality is built into implementations and validated through testing.
• Lead by example through the implementation of best practice components and solutions.
• Track how RPA and related technologies such as AI are evolving and identify how these evolutions can be used within Capita solutions.

Your experience will include:

• Experience of projects that use technology to transform end to end business processes through automation and integration.
• Experience designing and implementing enterprise software solutions.
• Significant experience in software design and development using technologies such as C#, ASP.NET, Web Services, Windows Workflow and other related technologies.
• Some DevOps + Jira experience
• Experienced in leading a small team, providing technical guidance.
• Good knowledge and experience of SQL database technologies including MS SQL Server and associated tools such as SSAS and SSRS.
• Ideally practical experience in the delivery of RPA solutions or as a minimum an understanding of Robotic Process Automation technologies and their benefits.
• Experience leading an implementation team from requirements understanding through to delivery and into support.
• An appreciate of best practice and how to ensure it is followed across the team.
• Experience of planning and organising own and the team's workload to meet a given brief.
• The ability to manage own time between hands on implementation and supporting the team with their own implementations.
• Practical knowledge of Agile methodologies such as Scrum.
• Good communication skills with the ability to inspire confidence from the team and clients.
• Education to degree level in a subject with a significant software engineering element.

Desirable

• Experience designing and delivering RPA solutions.
• Hands-on experience of UiPath or other similar RPA tools.
• Scrum certification

BEHAVIOURS

• Technology inspired
• Disciplined execution
• Effective communication
• Collaboration, builds relationships at all levels
• Strong customer focus
• Credibility - able to influence others
• Performance, drive and results orientated
• Accountable - takes responsibility for own actions
• Self-Motivated

If you are interested in hearing more about this role, please apply with your CV or email (url removed)

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

JOB DESCRIPTION

JOB TITLE: Lead Developer

LOCATION: Birmingham

SALARY: Up to £55,000pa

PURPOSE OF THE JOB

The Senior RPA Development Lead will be responsible for technically leading the implementation of Robotic Process Automation (RPA) solutions. This will combine hands on design and implementation with day to day leadership of a development and test team. The role will require working with business analysts and clients to understand business requirements, solution architects to design RPA solutions to fit within varying enterprise architectures, project managers to follow an agile implementation methodology and development/test resource to drive the implementation of efficient, transformational, robust and extendable RPA solutions.

The role is part of an exciting new and growing team created to deliver RPA across the whole of Capita and to external customers. Capita RPA is located at Fort Dunlop, Birmingham but some travel and working at Capita sites around the UK will be required. Some home/remote working will also be possible.

What you will do:

• Work closely with business analysts and client representatives to understand how RPA is proposed to be applied to a business area.
• Collaborate closely with solution architects to understand the technical landscape and to design an RPA solution that will deliver the business requirements.
• Follow a scrum methodology through an agile implementation lifecycle.
• Support product backlog creation, sprint planning, daily stand-ups and day to day technical leadership of the implementation team.
• Lead in the implementation of reliable, efficient, reusable and extendable RPA solutions.
• Drive best practice but be creative and strive to continuously improve RPA implementations and the team approach.
• Lead, inspire, educate and encourage junior resources.
• Ensure quality is built into implementations and validated through testing.
• Lead by example through the implementation of best practice components and solutions.
• Track how RPA and related technologies such as AI are evolving and identify how these evolutions can be used within Capita solutions.

Your experience will include:

• Experience of projects that use technology to transform end to end business processes through automation and integration.
• Experience designing and implementing enterprise software solutions.
• Significant experience in software design and development using technologies such as C#, ASP.NET, Web Services, Windows Workflow and other related technologies.
• Some DevOps + Jira experience
• Experienced in leading a small team, providing technical guidance.
• Good knowledge and experience of SQL database technologies including MS SQL Server and associated tools such as SSAS and SSRS.
• Ideally practical experience in the delivery of RPA solutions or as a minimum an understanding of Robotic Process Automation technologies and their benefits.
• Experience leading an implementation team from requirements understanding through to delivery and into support.
• An appreciate of best practice and how to ensure it is followed across the team.
• Experience of planning and organising own and the team's workload to meet a given brief.
• The ability to manage own time between hands on implementation and supporting the team with their own implementations.
• Practical knowledge of Agile methodologies such as Scrum.
• Good communication skills with the ability to inspire confidence from the team and clients.
• Education to degree level in a subject with a significant software engineering element.

Desirable

• Experience designing and delivering RPA solutions.
• Hands-on experience of UiPath or other similar RPA tools.
• Scrum certification

BEHAVIOURS

• Technology inspired
• Disciplined execution
• Effective communication
• Collaboration, builds relationships at all levels
• Strong customer focus
• Credibility - able to influence others
• Performance, drive and results orientated
• Accountable - takes responsibility for own actions
• Self-Motivated

If you are interested in hearing more about this role, please apply with your CV or email (url removed)

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Senior .Net Developer – Tamworth, Staffordshire
 
Salary - £55k-60k plus excellent benefits
 
ASP.Net MVC, jQuery Bootstrap, SQL Server, Web APi
 
This market leading Software House pioneering the latest cutting-edge web applications are looking to add a Web developer to their development team based out of their Tamworth, Staffordshire office. The ASP.Net Developer will have demonstrable experience of interpreting technical specifications and turn them into working solutions. The ideal developer will have 3 years plus commercial in ASP.NET MVC development experience working on the full development life cycle as part of a team, delivery solutions from inception to delivery.
 
The successful Web Developer will be degree educated with excellent verbal and written communication skills with the ability to work to deadlines, whilst maintaining a high level of accuracy.
 
They offer flexible working hours to avoid the traffic around Tamworth with a competitive salary and benefits package.
 
Core skills required for this Senior Web Developer role;
 

• ASP.Net MVC
• JavaScript frameworks
• C#
• SQL Server, T-SQL
• Web API & API Design
• CSS, HTML,

 

The ideal .Net developer will have a proactive approach to work and consider themselves a team player. They are looking to recruit several developers to this existing development team as they look set to work on several Greenfield projects for internal and external clients so please send your cv in confidence for consideration.
 
Keywords: ASP.Net Developer, .Net Developer, Software Developer, Web Developer, Tamworth, Staffordshire, Lichfield, WebApi, Birmingham, .Net, Microsoft, JavaScript Frameworks, ASP.Net MVC, JQuery
 
Send your CV to Bethany now
 
Please follow us on twitter @erinassociates for similar roles
 
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

Senior .Net Developer – Tamworth, Staffordshire
 
Salary - £55k-60k plus excellent benefits
 
ASP.Net MVC, jQuery Bootstrap, SQL Server, Web APi
 
This market leading Software House pioneering the latest cutting-edge web applications are looking to add a Web developer to their development team based out of their Tamworth, Staffordshire office. The ASP.Net Developer will have demonstrable experience of interpreting technical specifications and turn them into working solutions. The ideal developer will have 3 years plus commercial in ASP.NET MVC development experience working on the full development life cycle as part of a team, delivery solutions from inception to delivery.
 
The successful Web Developer will be degree educated with excellent verbal and written communication skills with the ability to work to deadlines, whilst maintaining a high level of accuracy.
 
They offer flexible working hours to avoid the traffic around Tamworth with a competitive salary and benefits package.
 
Core skills required for this Senior Web Developer role;
 

• ASP.Net MVC
• JavaScript frameworks
• C#
• SQL Server, T-SQL
• Web API & API Design
• CSS, HTML,

 

The ideal .Net developer will have a proactive approach to work and consider themselves a team player. They are looking to recruit several developers to this existing development team as they look set to work on several Greenfield projects for internal and external clients so please send your cv in confidence for consideration.
 
Keywords: ASP.Net Developer, .Net Developer, Software Developer, Web Developer, Tamworth, Staffordshire, Lichfield, WebApi, Birmingham, .Net, Microsoft, JavaScript Frameworks, ASP.Net MVC, JQuery
 
Send your CV to Bethany now
 
Please follow us on twitter @erinassociates for similar roles
 
Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.