IT Data Analyst - Coventry

IT Data Analyst / SQL / Data / Power Pivots / MS Office/Excel / Trend Analysis / Birmingham

Overview

As an Data Analyst, you role is to collate, check, de-duplicate and merge daily/weekly data from client proprietary systems in csv/excel formats for accuracy, and input into the CRM data management system.

This role is perfect for someone who loves working with data and has an analytical mind and ultimatley someone who is looking for

Your new role

You will:

• Produce & analyse management info/reports on a regular basis within agreed timeframes.
• Offer support to the operation through the design and maintenance of spreadsheets and databases.
• Identify trends & proposals to benefit the customer service and costs to the department.
• Interpret & communicate factual & accurate findings to the management team.
• Develop and implement process improvements.

In order to be considered for the role

• Minimum of 2 years working as a Data Analyst
• Knowledge and experience of SQL, Power Pivots and Microsoft packages (advanced Excel skills are essential).
• Have excellent communication skills, both written and verbal with strong attention to detail.
• Be able to communicate at all levels, having the confidence in your own analysis and recommendations given.
• Logical thought process and the ability to solve problems quickly using your initiative in a pressurised environment.
• Have an inquisitive mind and challenge processes to ensure we are putting customers first always. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

What our client can offer you
Flexible working hours
22 days holiday + statutory bank holidays
Contributory Auto Enrolment Pension Scheme
Free on-site car parking
Staff facilities
Health cash plan (after passed 6 month probation)

IT Data Analyst / SQL / Data / Power Pivots / MS Office / Trend Analysis / Coventry

IT Data Analyst - Coventry

IT Data Analyst / SQL / Data / Power Pivots / MS Office/Excel / Trend Analysis / Birmingham

Overview

As an Data Analyst, you role is to collate, check, de-duplicate and merge daily/weekly data from client proprietary systems in csv/excel formats for accuracy, and input into the CRM data management system.

This role is perfect for someone who loves working with data and has an analytical mind and ultimatley someone who is looking for

Your new role

You will:

• Produce & analyse management info/reports on a regular basis within agreed timeframes.
• Offer support to the operation through the design and maintenance of spreadsheets and databases.
• Identify trends & proposals to benefit the customer service and costs to the department.
• Interpret & communicate factual & accurate findings to the management team.
• Develop and implement process improvements.

In order to be considered for the role

• Minimum of 2 years working as a Data Analyst
• Knowledge and experience of SQL, Power Pivots and Microsoft packages (advanced Excel skills are essential).
• Have excellent communication skills, both written and verbal with strong attention to detail.
• Be able to communicate at all levels, having the confidence in your own analysis and recommendations given.
• Logical thought process and the ability to solve problems quickly using your initiative in a pressurised environment.
• Have an inquisitive mind and challenge processes to ensure we are putting customers first always. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position, you must not have had an unsuccessful application for a similar role within the last 6 months.

What our client can offer you
Flexible working hours
22 days holiday + statutory bank holidays
Contributory Auto Enrolment Pension Scheme
Free on-site car parking
Staff facilities
Health cash plan (after passed 6 month probation)

IT Data Analyst / SQL / Data / Power Pivots / MS Office / Trend Analysis / Coventry

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

I am looking to recruiting a junior Application Support Analyst who is excited by technology! Ideal candidates would have worked as Application Analyst and passionate about software and system development and support!

A leading company within their respective market and 20-minute commute from Birmingham, Wolverhampton and Walsall. So, they are located in the heart of the West Midlands.

Technical skills are essential and I am looking for someone who is confident, eager and willing to learn.

Benefits:

• * Private Health Care

• * Very generous starting salary

• * Christmas shutdown!

• * Free onsite parking

• * Paid for certifications

Essential Skills:

• SQL and MySQL
• MS Access and Excel
• Software Application Support  

Desirable Skills:

- Linux/Unix

- VMware

- Citrix

- Salesforce

We are a Managed Service Provider looking for a 2nd Line Service Desk Engineer who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team. As a 2nd Line Service Desk Engineer this is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies.

2nd Line Service Desk Engineer Role summary:

The 2nd Service Desk Engineer will be responsible for providing technical support for our Managed Service customers as well as working on the various IT projects which we implement for our clients. There will also be a degree of varied on-site work at our clients in the London area.

You will be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts,deploying the latest security updates, system maintenance and upgrading customer systems.

2nd Line Service Desk Engineer Key responsibilities:

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
• Accurately log incidents by categorising and prioritising them in line with service operations procedures
• Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
• Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence
• Proactively keeps up to date with technologies supported by us, including:
  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Server hardware
  • Virtualisation technologies: VMware, vSphere, Zerto
  • MS Windows Server Hyper-V
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • SQL
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of our Team as a 2nd Line Service Desk Engineer then don't hesitate to apply!

What you can expect from us in return:

We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 22 days holiday rising to 25 days with length of service
• Birthdays: A free day's holiday on your birthday (or nearest Friday/Monday)
• Top tech: We don't just keep our services and solutions for our customers; that means best-of-breed software and hardware for all our staff
• Training: A tailored training plan including official vendor certifications
• Annual Bonus: A discretionary bonus at the end of the year to share in the company's success. Last year this bonus was 5% of annual salary.

Why choose a career with us?

We have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base.But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

We recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, with us the opportunities for growth are endless.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

We are a Managed Service Provider looking for a 2nd Line Service Desk Engineer who enjoys resolving complex incidents and implementing leading-edge IT solutions together with providing excellent customer service to join our growing team. As a 2nd Line Service Desk Engineer this is the perfect opportunity for a talented individual to join a fast-growing Managed Services Provider, working on the latest technologies.

2nd Line Service Desk Engineer Role summary:

The 2nd Service Desk Engineer will be responsible for providing technical support for our Managed Service customers as well as working on the various IT projects which we implement for our clients. There will also be a degree of varied on-site work at our clients in the London area.

You will be required to perform a variety of proactive tasks which will help maximise customers' up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts,deploying the latest security updates, system maintenance and upgrading customer systems.

2nd Line Service Desk Engineer Key responsibilities:

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress
• Accurately log incidents by categorising and prioritising them in line with service operations procedures
• Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution
• Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks

We are looking for someone who:

• Has a natural aptitude for troubleshooting and problem-solving
• Embraces continual change and process improvement
• Can express ideas and information clearly and concisely
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs
• Demonstrates a passion for customers and delivering service excellence
• Proactively keeps up to date with technologies supported by us, including:
  • Firewalls
  • Network routing and switching
  • Office 365
  • Enterprise Mobility & Security including Intune and Azure AD
  • Wireless Networking
  • Server hardware
  • Virtualisation technologies: VMware, vSphere, Zerto
  • MS Windows Server Hyper-V
  • Azure
  • Active Directory
  • Exchange and Exchange Online
  • SQL
  • Teams
  • SharePoint
  • Anti-Virus technologies including Bitdefender

If you think you have what it takes to become part of our Team as a 2nd Line Service Desk Engineer then don't hesitate to apply!

What you can expect from us in return:

We think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:

• Holiday: 22 days holiday rising to 25 days with length of service
• Birthdays: A free day's holiday on your birthday (or nearest Friday/Monday)
• Top tech: We don't just keep our services and solutions for our customers; that means best-of-breed software and hardware for all our staff
• Training: A tailored training plan including official vendor certifications
• Annual Bonus: A discretionary bonus at the end of the year to share in the company's success. Last year this bonus was 5% of annual salary.

Why choose a career with us?

We have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base.But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.

We recognise the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, with us the opportunities for growth are endless.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Infrastructure Support Engineer - Global IT Provider

£25,800 + Bonus (inc Shift Allow)

Want to join a Global IT Services Provider with an outstanding reputation? 

Looking for an opportunity to accelerate your technical infrastructure skills?  

We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business.
Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it! 

What we’re looking for...

We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS + AZ Exams.

From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles.

The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times.

• Exposure to a diverse mix and client solutions and multi vendor technologies

• Working across the very latest Cloud technologies.

• Managing all tickets logged

• Managing client communication

• Mix of Proactive and reactive incidents

• Building strong client relationships through excellent communication skills

• Work with internal departments to highlight client concerns and resolve incidents

• Enrol on a structured training plan to further develop career, moving to 2nd Line

• Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams

• You’ll be equipped with the latest in productivity and collaborative solutions designed to help you.

• Basic knowledge around IT server infrastructure

• The specific technologies and technical experience for this role they want are with:

  • Microsoft Windows Server

  • Active Directory

  • Azure/AWS

  • VMWare

  • Unix

  • SQL 

  • SAN (Storage)

  • Networking

What’s in it for you… 

• An opportunity to join one of the UK’s top IT Service Providers

• A structured learning and development pathway to grow your technical skills

• Promote from within culture… if your skills improve… you get promoted! 

What to do next...  

Get in touch with us! Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background.

Infrastructure Support Engineer - Global IT Provider

£25,800 + Bonus (inc Shift Allow)

Want to join a Global IT Services Provider with an outstanding reputation? 

Looking for an opportunity to accelerate your technical infrastructure skills?  

We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business.
Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it! 

What we’re looking for...

We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS + AZ Exams.

From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles.

The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times.

• Exposure to a diverse mix and client solutions and multi vendor technologies

• Working across the very latest Cloud technologies.

• Managing all tickets logged

• Managing client communication

• Mix of Proactive and reactive incidents

• Building strong client relationships through excellent communication skills

• Work with internal departments to highlight client concerns and resolve incidents

• Enrol on a structured training plan to further develop career, moving to 2nd Line

• Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams

• You’ll be equipped with the latest in productivity and collaborative solutions designed to help you.

• Basic knowledge around IT server infrastructure

• The specific technologies and technical experience for this role they want are with:

  • Microsoft Windows Server

  • Active Directory

  • Azure/AWS

  • VMWare

  • Unix

  • SQL 

  • SAN (Storage)

  • Networking

What’s in it for you… 

• An opportunity to join one of the UK’s top IT Service Providers

• A structured learning and development pathway to grow your technical skills

• Promote from within culture… if your skills improve… you get promoted! 

What to do next...  

Get in touch with us! Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background.

Infrastructure Support Engineer - Global IT Provider

£25,800 + Bonus (inc Shift Allow)

Want to join a Global IT Services Provider with an outstanding reputation? 

Looking for an opportunity to accelerate your technical infrastructure skills?  

We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business.
Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it! 

What we’re looking for...

We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS + AZ Exams.

From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles.

The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times.

• Exposure to a diverse mix and client solutions and multi vendor technologies

• Working across the very latest Cloud technologies.

• Managing all tickets logged

• Managing client communication

• Mix of Proactive and reactive incidents

• Building strong client relationships through excellent communication skills

• Work with internal departments to highlight client concerns and resolve incidents

• Enrol on a structured training plan to further develop career, moving to 2nd Line

• Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams

• You’ll be equipped with the latest in productivity and collaborative solutions designed to help you.

• Basic knowledge around IT server infrastructure

• The specific technologies and technical experience for this role they want are with:

  • Microsoft Windows Server

  • Active Directory

  • Azure/AWS

  • VMWare

  • Unix

  • SQL 

  • SAN (Storage)

  • Networking

What’s in it for you… 

• An opportunity to join one of the UK’s top IT Service Providers

• A structured learning and development pathway to grow your technical skills

• Promote from within culture… if your skills improve… you get promoted! 

What to do next...  

Get in touch with us! Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background.

Infrastructure Support Engineer - Global IT Provider

£25,800 + Bonus (inc Shift Allow)

Want to join a Global IT Services Provider with an outstanding reputation? 

Looking for an opportunity to accelerate your technical infrastructure skills?  

We are working with one of the UK’s top IT Managed Services Providers (MSP) as they look to grow their support team in South Wales. As an organisation, they support some of the UK’s largest enterprise organisations and have a reputation as being one of the best in the business.
Multiple-time Microsoft Partner of the Year Winner, AWS Advanced Partner… you name it, they’re great at it! 

What we’re looking for...

We are looking for confident, enthusiastic and motivated Infrastructure Support Engineers who want to join a growing MSP with exciting career opportunities and progression with Microsoft certifications MCSA / MS + AZ Exams.

From day one you will be involved with Server and Infrastructure issues, accelerating your technical experience and pushing you to progress through the support team in senior roles.

The ideal candidate will have at least 12 months experience within a helpdesk role and can hit the ground running in a fast paced environment, coping well under pressure with a real drive to succeed. Acting when necessary as a mentor to fellow colleagues in your team, becoming a role model and setting high levels of customer service at all times.

• Exposure to a diverse mix and client solutions and multi vendor technologies

• Working across the very latest Cloud technologies.

• Managing all tickets logged

• Managing client communication

• Mix of Proactive and reactive incidents

• Building strong client relationships through excellent communication skills

• Work with internal departments to highlight client concerns and resolve incidents

• Enrol on a structured training plan to further develop career, moving to 2nd Line

• Ensure an effective assignment and escalation of incidents to level 2 and level 3 support teams

• You’ll be equipped with the latest in productivity and collaborative solutions designed to help you.

• Basic knowledge around IT server infrastructure

• The specific technologies and technical experience for this role they want are with:

  • Microsoft Windows Server

  • Active Directory

  • Azure/AWS

  • VMWare

  • Unix

  • SQL 

  • SAN (Storage)

  • Networking

What’s in it for you… 

• An opportunity to join one of the UK’s top IT Service Providers

• A structured learning and development pathway to grow your technical skills

• Promote from within culture… if your skills improve… you get promoted! 

What to do next...  

Get in touch with us! Cloud Decisions are proud to have teamed up with Microsoft as part of the brand new Microsoft Talent Concierge, helping you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are certified in Microsoft Azure & Microsoft365, allowing us to have an unparalleled level of conversation with you about your technical/consulting experience, establish whether this role is right for you and connect you with other opportunities that suit your background.