Ground Control is the UK’s fastest growing external maintenance and commercial landscaping company. We offer a truly national service that includes grounds maintenance, winter maintenance, tree works and vegetation management, soft and hard landscaping, ecology, design & build, pest control and fencing. Ground Control is the contractor of choice for many well-known private and public organisations - Network Rail, Tesco, Severn Trent Water, Sainsbury’s, Arqiva and the Tower of London to name a few. As a multi-award winning company, Ground Control now holds 33 BALI National Landscape Awards for a range of Landscaping and Grounds Maintenance projects, a Queen’s Award for Enterprise in Innovation, and a total of 9 RoSPA Gold Awards for Occupational Health & Safety.
We have a new exciting opportunity for an Operations Support Analyst to support our division that manages Arboriculture for our Utility Clients. Based within our Billericay Head office, you will support this business unit in managing and reporting operational data captured within our bespoke WoodPlan system as well as all Ground Control systems. You will ensure that systems and processes are managed accurately and look to continuously improve these where needed or identified. You will also be responsible for the training provision for new starters across both directly employed staff and Field Teams on WoodPlan to ensure compliant usage and data accuracy.
Key responsibilities are as follows:
- Manage all task workflow through Ground Control’s 'Sysaid’ tool, delivering high quality customer service.
- Hardware Asset Management.
- Provide accurate and timely reporting to business stakeholders.
- Develop scripts, processes and procedures to help ensure data integrity, ensuring all changes to the database is completed with minimum disruption.
- Maintain the Arb Utility Alfresco site, uploading scripts, documents, and guides to facilitate a wide knowledgebase for utilisation of the wider Operations Support team.
- Support BD department in new Arb Utility Tender applications, to aid Managers in the development, mobilisation and roll-out of new Client data.
Desired skills and experience
This role would be ideal for an existing Operations Analysts or Performance Analyst with previous experience of working in a 'First Line' role 'technician / specialist' role. Experience within the Electricity Supply Network industry is desirable but not essential. You 'll need to be business process minded / orientated with a view to constantly look for efficiency and productivity improvements as well as having experience of working closely with Business Unit Directors to ensure all Operations and Operations Support teams are working seamlessly. You’ll have a positive attitude working within tight timelines / SLA and critical work streams with operational dependencies with outstanding communication skills
In addition you will need to demonstrate competency in the following areas:
- Strong Excel skills
- Experience of large data set manipulation
- Formula building to test logic and obtain subsets
- Visual Basic Application (VBA) to create tools for reporting and process analysis / efficiency
- Development and maintenance of reporting dashboards / tools
- Experience in using SQL databases
- Have previously created queries / stored procedures for data evaluation / integrity / reporting
- Be able to decipher complex ERD
- Use of Management Information systems to capture and manage operational data
Through our absolute focus on customer service and outstanding delivery, we are the most respected company in our chosen field. We inspire each other to be the best that we can be. Ground Control is owned by its employees and as a result, we share the responsibilities of ownership as well as its rewards. If you feel you could be well suited to the role and our environment. considered, please apply today. We look forward to receiving your application.
Some of our Company Benefits:
- Bonus twice a year (May & November)
- Free Gym including classes
- Share Options
- Life Insurance
- Tailored career development plan