IT support contract based in Central London, £18.70 per hour Umbrella, for a leading IT managed service provider. 7 months + with a possible extension

Your new company:
One of Europe’s leading and fastest growing IT service providers has exciting opportunities to join them as an End User Support Technician based in Central London. Due to internal progression and securing new, high-profile customers, our client is looking to bring on several contract members of staff to drive forward a rapidly expanding business area.

Your new job :
Provide Desktop IT support to senior executives of a large financial organisation. Incident resolution via telephone service desk tools and direct desk side engagement with the customer as part of a Premium service team supporting approx. 5000 clients Supporting customers with Remote Working. Maintain effective working relationships with other customer resolver support teams, other Head Office areas and external service providers. Identify potential improvements in how technology can be used to support the business Participate in testing new applications and hardware as required Communicate effectively with key business users regarding day-to-day support.

What you’ll need to succeed:
Experience of having worked on a Service Desk or a 2nd line desktop support team of a large financial organisation. Experience providing IT Support (both remotely and face to face) to customers at all levels within a FTSE100 company. Understanding of desktop services and the supporting infrastructure to be able to prioritise faults and estimate fix times. Excellent analytical skills to quickly assess situations, their impact and options for resolution. Ability to work under pressure and deliver within limited timescales. Excellent interpersonal skills. Excellent communication, both verbal and written. Proven and demonstrable technical support Proficiency for the following technologies: Windows 7/10; MS Office 2003/10; Mobile (Blackberry, Apple iPhone); Citrix; Market Data Apps; Apple Macbook The customer you are aligned to is a secure site. As such, you will be required to undertake financial clearance. What you’ll get in return So…

what’s in it for you?
You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentor ship, enabling the growth and progression throughout your career. End User Support staff have an ‘Engineer Development Plan’ at the end of each year, which outlines the steps necessary to progress their career. There are opportunities to progress internally to Consultancy, Project Management, Resource Management and Service Management roles. What do you need to do now?

If you are interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career.

IT support contract based in Central London, £18.70 per hour Umbrella, for a leading IT managed service provider. 7 months + with a possible extension

Your new company:
One of Europe’s leading and fastest growing IT service providers has exciting opportunities to join them as an End User Support Technician based in Central London. Due to internal progression and securing new, high-profile customers, our client is looking to bring on several contract members of staff to drive forward a rapidly expanding business area.

Your new job :
Provide Desktop IT support to senior executives of a large financial organisation. Incident resolution via telephone service desk tools and direct desk side engagement with the customer as part of a Premium service team supporting approx. 5000 clients Supporting customers with Remote Working. Maintain effective working relationships with other customer resolver support teams, other Head Office areas and external service providers. Identify potential improvements in how technology can be used to support the business Participate in testing new applications and hardware as required Communicate effectively with key business users regarding day-to-day support.

What you’ll need to succeed:
Experience of having worked on a Service Desk or a 2nd line desktop support team of a large financial organisation. Experience providing IT Support (both remotely and face to face) to customers at all levels within a FTSE100 company. Understanding of desktop services and the supporting infrastructure to be able to prioritise faults and estimate fix times. Excellent analytical skills to quickly assess situations, their impact and options for resolution. Ability to work under pressure and deliver within limited timescales. Excellent interpersonal skills. Excellent communication, both verbal and written. Proven and demonstrable technical support Proficiency for the following technologies: Windows 7/10; MS Office 2003/10; Mobile (Blackberry, Apple iPhone); Citrix; Market Data Apps; Apple Macbook The customer you are aligned to is a secure site. As such, you will be required to undertake financial clearance. What you’ll get in return So…

what’s in it for you?
You will get the opportunity to work at the forefront of a globally recognised IT service provider, with access to the latest technologies. Furthermore, you will be given the opportunity to enhance your skills through training and regular mentor ship, enabling the growth and progression throughout your career. End User Support staff have an ‘Engineer Development Plan’ at the end of each year, which outlines the steps necessary to progress their career. There are opportunities to progress internally to Consultancy, Project Management, Resource Management and Service Management roles. What do you need to do now?

If you are interested in this role, please forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career.

Your new company

Following a successful background as an electrical wholesaler, our client has experienced significant growth and are currently expanding their IT team.

Your new role

As our Systems Support Engineer you will be required to:-

• Support the legacy systems and processes of all the businesses to a conclusion and migration to a new central business system
• Assist in the design and deployment of new systems
• Manage relationships with approved suppliers and partners in relation to system services
• Assist with the migration and roll out of Investment companies to new systems as appropriate
• Assist the Business Systems Manager with the co-ordination of activities and developments
• Produce monthly statistics relating to System Helpdesk functions, system performance and operations
• Design and create ‘best practice’ procedures and ensure they are followed and enhanced as necessary.
• Ensure security and compliance is maintained within company systems and procedures.
• Travel to site locations around the UK as required.

What you'll need to succeed

Successful Systems Support Engineers will possess a combination of some of the following skills:-

• Proven track record in central server environments, database management and supporting infrastructure.
• VMware, Citrix, RDS and VPN knowledge.
• PC networks, desktop, thin client hardware and software support.
• Networking, IP schema and associated aspects.
• Support software familiarisation (e.g. TeamViewer).
• SQL database knowledge and skills.
• Microsoft O365 migration and management.
• Network security experience, Firewall policies and management.
• Commercially aware and able to communicate at multiple levels.
• A full UK driving licence.

What you'll get in return

An excellent salary package of Circa £40,000 Depending on experience
An opportunity to work in many areas of the business
To play a part in a growing environment with an excellent business structure
Modern and newly refurbished office space

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company

Following a successful background as an electrical wholesaler, our client has experienced significant growth and are currently expanding their IT team.

Your new role

As our Systems Support Engineer you will be required to:-

• Support the legacy systems and processes of all the businesses to a conclusion and migration to a new central business system
• Assist in the design and deployment of new systems
• Manage relationships with approved suppliers and partners in relation to system services
• Assist with the migration and roll out of Investment companies to new systems as appropriate
• Assist the Business Systems Manager with the co-ordination of activities and developments
• Produce monthly statistics relating to System Helpdesk functions, system performance and operations
• Design and create ‘best practice’ procedures and ensure they are followed and enhanced as necessary.
• Ensure security and compliance is maintained within company systems and procedures.
• Travel to site locations around the UK as required.

What you'll need to succeed

Successful Systems Support Engineers will possess a combination of some of the following skills:-

• Proven track record in central server environments, database management and supporting infrastructure.
• VMware, Citrix, RDS and VPN knowledge.
• PC networks, desktop, thin client hardware and software support.
• Networking, IP schema and associated aspects.
• Support software familiarisation (e.g. TeamViewer).
• SQL database knowledge and skills.
• Microsoft O365 migration and management.
• Network security experience, Firewall policies and management.
• Commercially aware and able to communicate at multiple levels.
• A full UK driving licence.

What you'll get in return

An excellent salary package of Circa £40,000 Depending on experience
An opportunity to work in many areas of the business
To play a part in a growing environment with an excellent business structure
Modern and newly refurbished office space

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
You will be working for a prestigious housing association based in Liverpool. This housing association are keen to expand their IT team by adding a motivated Infrastructure Analyst to the mix.

Your new role
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.

What you'll need to succeed

Experience in VMware Horizon

Excellent experience working at scale, scripting, automating, active directory, group policy, data validation, exchange management, group policy, networking, dns, dhcp, wireless solutions (Meraki), virtualization (WMware/Citrix), perimeter security, Video Conference, Collaboration, Change management, problem management, ITIL best practice, routers, switch management, connectivity management, root cause analysis, project management, AV, Email hygiene, Mobile device management, Veeam, Office 365, experience maintaining/managing/moving technology at scale..

1. To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
2. Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
3. To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
4. To maintain and develop systems already in-place and ensure secure and safe operations.
5. To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
6. Maintain relationships with 3rd line external technical support
7. To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
8. To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
9. Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
10. To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
11. Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
12. To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
13. All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
14. To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
15. To carry out such other duties and responsibilities as are consistent with the role.

What you'll get in return
You will get a 12 month fix term contract and a salary up to £34,777. Excellent benefits and holidays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
You will be working for a prestigious housing association based in Liverpool. This housing association are keen to expand their IT team by adding a motivated Infrastructure Analyst to the mix.

Your new role
The Technical Support Officer will support the Technical Support Manager by providing 2nd / 3rd line high-level technical support including problem diagnosis and resolution. This role may require travelling between sites and you may be assigned project tasks where appropriate.

What you'll need to succeed

Experience in VMware Horizon

Excellent experience working at scale, scripting, automating, active directory, group policy, data validation, exchange management, group policy, networking, dns, dhcp, wireless solutions (Meraki), virtualization (WMware/Citrix), perimeter security, Video Conference, Collaboration, Change management, problem management, ITIL best practice, routers, switch management, connectivity management, root cause analysis, project management, AV, Email hygiene, Mobile device management, Veeam, Office 365, experience maintaining/managing/moving technology at scale..

1. To provide high quality ICT services to managers, staff and external customers within a culture of openness, participation and performance
2. Take ownership of support tickets and follow up the status of problems and communicate updates and progress to customers in a timely manner until resolution
3. To provide 2nd / 3rd line problem diagnosis and technical support to all users and maintain the efficient running of infrastructure and future technological improvements
4. To maintain and develop systems already in-place and ensure secure and safe operations.
5. To look at ways to continually improve company ICT solutions and customer satisfaction including keeping up to date with current technology and attending technical forums
6. Maintain relationships with 3rd line external technical support
7. To carry out system admin tasks on all infrastructure and networked systems. To ensure operational procedures are in place, maintained and followed as approved by the Technical Support Manager
8. To maintain organisation’s Service Level Agreements (SLAs) and designing and performing operational tasks and processes to agreed SLAs. To assist the Technical Support Manager in carrying out testing of the ICT Disaster Recovery plan, ensuring the Group can recover from both minor and major interruptions to service
9. Produce and publish both technical and end-user documentation on the ICT Knowledgebase to assist staff with requests for information & provide staff training if required
10. To take a proactive approach to ensure the needs of the business and users are being met via user groups etc
11. Contribute to the compliance with all I.T. policies and accreditations including ISO 27001 and Cyber Essentials. Promote Cyber Security throughout the organisation by adding awareness posts to SharePoint / Yammer.
12. To contribute to the compliance with health and safety legislation in relation to IT throughout LMH
13. All duties must be carried out in accordance with the Torus equality and diversity strategy, policies and procedures
14. To ensure a positive profile for Torus through effective business relationships with partners and stakeholders
15. To carry out such other duties and responsibilities as are consistent with the role.

What you'll get in return
You will get a 12 month fix term contract and a salary up to £34,777. Excellent benefits and holidays.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time fix rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new role

You will be responsible for providing 1st & 2nd line IT support functions to internal staff and external partners, consisting of 20,000 users. You will offer technical advice and support in relation to all Group IT deployed hardware and software, whilst logging incidents and requests on behalf of customers and ensuring compliance with policies and processes. In addition, you will be required to liaise with technical resolver groups to ensure the timely resolution of incidents, ensuring that SLAs are met.

What you'll need to succeed

• Be the primary point of contact for all incidents and requests
• Ensure detailed and accurate information is captured at the first point of contact
• Provide initial troubleshooting and diagnostics capabilities
• help maintain our strong first time fix rates
• Ensure incidents/requests are assigned to the correct technical resolver groups
• Prioritise and categorise incidents in line with our existing processes
• Assist in the handling and management of Major Incidents and outages

Essential Skills:

• 2 years' previous experience working in a busy IT Service Desk environment
• Demonstrable experience of delivering outstanding customer service under pressure.

What you'll get in return

• £15/hour inside IR35
• 3 month contract
• Liverpool location

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.