IT Trainer & Project Support
Job Purpose:
This is a hybrid role. It comprises two main elements:
* Traditional training: New user inductions, application training, project support training
etc.
* Project Support: Acting as a liaison between our IT Team and our legal staff you will
have a key role in determining user requirements, establishing and improving
workflows and processes, evaluating and developing the use of technology products
across the firm.
Main Duties and Responsibilities:
Training and support
* New user inductions: Taking new staff through a full IT induction and, as necessary,
creating and presenting material to remediate any deficiencies highlighted at this
time.
* Developing training methods and communications channels to improve training
efficacy
* Training: Developing existing staff skills across third party applications (e.g. MS
Office), in-house applications (e.g. a document automation utility) and themed
topics (e.g. 'Working Remotely'). This will involve approaches including:
o Creation and presentation of online training documentation/materials
o Email bulletins/Advisories
o 1:1 desk-side sessions
o Group-based classroom sessions
o Drop-in clinics
o Multi-session courses
o Floor Walking
* It is expected that your knowledge of major software products will be superlative.
Helpdesk calls that may be escalated to you could include complex formatting
issues within documents or pivot tables within Excel.
* Ensuring through the design and delivery of training, our new joiners and existing
staff are able to get the most from the tools at their disposal.
Project Support
We use a variety of applications; mainstream productivity applications, 3rd party legal sector
specific and in-house developed in response to business needs. A key part of this role involves
* Assisting with project and change management
* Translating business requirements into specifications
* Working with the legal staff to determine how they work and to develop process
maps and workflows
* Establishing how technologies can assist/enable/improve business processes
* Helping with projects in areas such as user acceptance testing and product
design/deployment.
* Being the voice of the user and establishing the training solutions for staff on new
products and upgrades.
The above list is not exhaustive. We operate a small IT team and all members support each
other at busy times, regardless of formal job spec.
Software
This is not an exhaustive list.
o Microsoft Office 2010 (necessary)
o Microsoft Windows 10 (necessary)
o iManage Work / Filesite / iManageshare
o Tikit Partner for Windows
o Remote Access Technologies (VPN, Remote Desktop)
o Digital Dictation (BigHand), Legal Forms (Oyez),
Person Specification
Essential skills
* Minimum of 5 A-C grades at GCSE or equivalent including grade B in English
Language, Literature & Maths;
* Microsoft Office Specialist Certification;
* Knowledge of training and understanding of the 3 learning styles, etc;
* Experience of business process modelling, use cases and case modelling;
* Good time management skills with the ability to prioritise workload, to have a flexible
approach to ensure all deadline are met;
* Must be able to work as part of a team and possess excellent communication skills;
* A high attention to detail to produce work/documentation which is consistently of a high
standard;
* A lively and enthusiastic personality with a service orientated approach.
Desirable skills
* Degree qualified;
* Microsoft Office Specialist Expert Certification;
* At least a year of experience achieved within a similar professional working
environment;
* Qualifications in IT Training: e.g. ECDL, Certificate/Diploma in IT skills,
Certificate/Diploma in Learning and Development Practice, MS Office Specialist
certification;
* Degree in Business Information Systems, Business Management, Computing and
systems development or Computer Science