Job Title and Grade: Band 5 IT Technician
Location/Trust: 57-59 Bath Road, Reading, RG30 2BA at Berkshire Healthcare NHS Foundation Trust
Pay Rates: £ 15.40
Full time hours
Placement ID: 32437
The Role:
Are you an experienced IT Technician ? Could you bring your experience to the NHS?
Would you like to be part of a team that has a real supportive and inclusive ethos and sense of community
If you answered 'yes' to the above, we'd love to hear from you!
We have long term placement opportunities available for an administrator available at Berkshire Healthcare NHS Foundation Trust specifically providing the following:
- Proactively manage support requests from trust colleagues within operational guidelines, providing support and guidance to Support Desk Technicians.
- Providing specialist expertise, guidance and top level support, and ad hoc training if appropriate, to all mobile equipment users within Berkshire Healthcare Foundation Trust. This would include other IM&T support staff: managers, 1st, 2nd and 3rd line support or their equivalents.
- Responsible for planning and organising daily workloads including prioritising service calls adjusting work plans to support high priority calls to meet operational requirements which may require remote control software, e-mailing advice and onsite visits to locations within the trust
- Responsible for the management of all Service Calls assigned to them through the Service Management system. Ensuring that the status and history of Service Calls are monitored, updated and closed on completion and that Service Level Agreements are adhered to.
- Report breaches of all IM&T policies and procedures. Propose changes to and document new procedures and self-help user guides to improve the quality of service. Using each providers billing platforms as a source of information on use and allocation
Berkshire Healthcare NHS Foundation Trust has an enviable reputation, great supportive team with a family feel.
Working patterns are Mondays-Fridays 9am-5pm
This role is to assist with setup and delivery of iOS devices and clinical apps as well as small amount of knowledge transfer to end user as well as sim swaps. This requires knowledge of iOS and DEP as well as Mobile Device Management systems, this knowledge is preferred.
The role also requires troubleshooting issues with iOS devices, resolution and reallocation duties, sim swaps and registration with our admin team of a device to transfer to new provider
Skills:
To apply for this post, you will need:
- Administrative experience
- Excellent interpersonal skills
- Strong communication skillsIn return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: -
- Competitive Pay Rates - work this week, get paid next week!
- First choice of placements at over 50 NHS Trusts in England
- Flexible working options
- Free DBS and free training
- Build holiday allowance
- Support when you need it - 24/7 365 days
- Stakeholder pension scheme
Who are NHS Professionals?
NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.
Working through the NHSP bank means Trusts don't have to rely on expensive agencies. Right now, we have over 130,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.
Apply
Register today for various flexible working options and long term placement opportunities.
For more information on the roles or details on how to join NHS Professionals, simply get in touch with the admin and clerical team on (phone number removed) or email a&
We look forward to hearing from you soon.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion